Our stay at the hotel was fine until 3 a.m. when a fire alarm started going. The building was evacuated until 4 a.m., along with our two-year-old son, who didn't go back to sleep until 5 a.m. We couldn't sleep well and found out it was a fire drill.
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Amenities at Hilton Toronto Airport Hotel & Suites
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Coffee machine
- Free airport shuttle
- Shuttle service (free)
- Business center
- Wi-Fi available in all areas
Reviews of Hilton Toronto Airport Hotel & Suites
7.9
Good
3050 verified ratings
Wonderful
1141
Very good
585
Good
482
Okay
261
Fair
231
Mediocre
124
Poor
226
Summary of reviews
Guests say
Guests consistently praise the hotel's convenient location near the airport and the helpfulness of some staff, as well as the efficient shuttle service. However, there are repeated complaints about cleanliness, outdated rooms and bathrooms, and inconsistent service quality at reception and during breakfast. Some guests appreciated the breakfast and amenities like the pool, though there were negative remarks about the pool's temperature and maintenance. Parking fees and value for price were also points of dissatisfaction for several guests.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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7.9 out of 10
1934 reviews
7.6 out of 10
224 reviews
8 out of 10
63 reviews
7.4 out of 10
7 reviews
All reviews
The only complaint I have was the restaurant was closed when we arrived at the hotel (11:30pm).
Pros (+) Bed was comfortable but the dust in the room was appalling ....my girlfriend who I FaceTimed said what’s all that dust on the bedside cabinet
Cons (-) Better housekeeping that room hadn’t been cleaned in a week ....if I had stayed more than one night I would have complained .....I wasn’t even asked how my stay was when I checked out
Pros (+) The beds were comfortable. Shuttle to/from the airport is convenient, if you can time it right. Runs only every 30 minutes during the day.
Cons (-) I found charging for WiFi access to be a little petty. It's free for Hilton Honors members, so I signed up, but then was told it couldn't be given to me since I booked the hotel through a third-party site.
Cons (-) Room was not clean.
Pros (+) The staff was extremely friendly and always helpful. I didn't bring a bathing suit, but the pool area looked very nice.
Cons (-) The prices at the hotel restaurant were a bit much and you need a car to get to places that are more reasonably priced in the area.
Pros (+) Almost nothing.
Cons (-) Filthy hallways on the 7th floor where my room was. Expensive wi-fi that was absolutely horrible. If I'm going to pay money for wifi it better be good --I wasn't even able to face time using the wifi. Staff that were not helpful when I left and acted as though I was wasting their time. This is the first bad review I have ever given a hotel. I expected MUCH better from a Hilton hotel.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique offerings?
The hotel offers a convenient location near the airport, with a free 24-hour shuttle service, a restaurant serving local organic cuisine, and a fitness center. Additionally, it provides multilingual staff, valet parking, and wedding services.
How is the quality of the beds at the hotel?
Guests have mentioned that the beds are very comfortable and the rooms are clean, providing a good night's sleep.
Is parking available at the hotel?
Valet parking is available for a daily fee, and there is also long-term parking with a surcharge. However, some guests have mentioned that the cost for parking was high.
What can guests expect from the hotel's food quality?
The hotel's restaurant serves good quality food, but some guests have mentioned that breakfast is available for a daily fee and that the prices for meals are high.
How is the cleanliness and customer service at the hotel?
Guests have praised the hotel for being clean and for having friendly and helpful staff. However, some guests have mentioned concerns about the cleanliness of the bathrooms and experienced rude behavior from the front desk staff.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Noise Sensitivity
Some guests reported that sound insulation in the rooms was not sufficient, leading to discomfort for noise-sensitive individuals. Guests who are sensitive to noise may want to consider this feedback when selecting a room.
Take Advantage of the Shuttle Service
The hotel offers a free 24-hour shuttle service to and from the airport, which many guests found convenient. It's advisable to utilize this service for seamless airport transfers.
Check for Room Cleanliness
While many guests praised the cleanliness of the rooms, some reported issues with cleanliness, such as dirty bathrooms and carpets. It's advisable to check the room upon arrival and notify the staff of any issues for prompt resolution.
Be Mindful of Front Desk Service
Several guests mentioned encountering rude or uncoordinated front desk staff. Being mindful of this feedback may help manage expectations and avoid potential disappointment during interactions with the front desk.
Consider Room Upgrades
Some guests were pleasantly surprised with room upgrades, while others reported issues with upgraded rooms lacking proper lighting. Guests considering upgrades may want to inquire about the specific features of the upgraded rooms.
Explore Nearby Attractions
The hotel's proximity to attractions like Canada’s Wonderland and the Toronto Congress Centre makes it an ideal choice for leisure and business travelers. Guests may want to plan visits to these nearby attractions during their stay.
Check for Bathroom Quality
Several guests reported issues with bathroom cleanliness and maintenance, including drainage problems and worn-out fixtures. It's advisable to inspect the bathroom upon check-in and report any issues to the staff.
Consider Parking Costs
While the hotel offers valet parking for a daily fee, some guests found the cost to be high. Guests traveling with vehicles may want to consider this additional expense in their budget planning.
Verify In-Room Amenities
Some guests were surprised by additional charges for services such as internet access and breakfast, which they expected to be included. It's recommended to verify in-room amenities and any associated costs before booking.
Location
5875 Airport Road, Mississauga, ON L4V 1N1
What's nearby
- Cara Operations1 mi
- The International Centre2 mi
- Sri Guru Singh Sabha2.8 mi
- Ontario Khalsa Darbar3.7 mi
- Baitul Hamd3.8 mi
- Mississauga Grand5.5 mi
- Playdium6.7 mi
- Dixie Outlet Mall6.7 mi
- Stonebrook Park6.7 mi
- Square One Shopping Mall6.8 mi
- Kariya Park6.9 mi
- Toronto Golf Club6.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Toronto Airport Hotel & Suites
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
May | July | $219 | $206 |
Cheapest month to stay with an average 31% drop in price. | Most expensive month to stay with an average 48% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Hilton Toronto Airport Hotel & Suites
Which month has the cheapest rates at Hilton Toronto Airport Hotel & Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hilton Toronto Airport Hotel & Suites is January, with an average nightly rate of $125. The most expensive month is June at $256 per night.
What is the cheapest day to book Hilton Toronto Airport Hotel & Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hilton Toronto Airport Hotel & Suites is Sunday, with an average nightly rate of $141. The most expensive day is Tuesday at $457 per night.
How far in advance should you book Hilton Toronto Airport Hotel & Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hilton Toronto Airport Hotel & Suites, book around 5 weeks in advance. This could save you approximately 43% compared to booking last minute.
KAYAK's top tips for your stay at Hilton Toronto Airport Hotel & Suites
FAQs when booking at Hilton Toronto Airport Hotel & Suites
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See most recommended stays in MississaugaGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
6.8 mi | Toronto Pearson Intl | 0.8 mi |