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Nice breakfast offered, not included in price of room. No transportation from airport when flight is delayed and gets into the airport after midnight. Only taxis at a cost.
Comfortable bed, quiet, complimentary drink on arrival. No coffee maker.
Friendly and approachable staff.
Located across from Heathrow property with free shuttle (city bus) to the hotel front door. Quiet comfortable bedroom. Great breakfast ($15). Good service. Not very close to local restaurants. 20 minute (easy) walk to closest pub (The White Horse). Cannot exchange currency at hotel. ATM located in convenience store 10 minutes away.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
the strict minimum!! 14 GBP for wifi
Slick check in, very clean and comfortable
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Close to the airport. Elegant in its own way. The rooms are a bit small.
Nothing decor very tired, noisy
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Close to the airport The rooms was far too hot.
The food was great, and the service terrific too. Doors a bit scratched up.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Very convenient, great location to airport
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful. I can't think of anything
clean and comfortable
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
location for airport
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Executive lounge small room.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Staff attention to detail, quality of room and location
Quite up to date Small room
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
clean, modern and comfortable
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
The food at the restaurant was excellent - a fantastic meal.
Convenient for our touring itinery.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Good room, short way from railwaystation
the room, bathroom hot food stops at 10pm, would be better if this was later
The buffet supper our bill was over charged!!!! the receptionist didn't know how long it would take to the airport The staff seemed to be working very long hours
The two large beds. The slow reception staff and Jacuzzi was not in order when we went to health club (although we did go within an hour before closing)
Free upgrade to Exec Room Bathrooms are I bit dated
It was good value at the weekend rate and very conveniently located near to East Croydon Railway Station.
Staff very helpful and pleasant. I was surprised to pay almost 40 British Pounds for an evening buffet. This would be very expensive for a group or a family of 4 or 5.
The staff are welcoming and do there best to help. I did ask for additional towels which I never recieved and keeping a average room temperature was difficult tin the cold weather.
Easy access to station, value and comfort for money and very friendly and helpful staff.
Location, spacious rooms the isolation between rooms is very bad, my neigbours were very noisy all night long, that woke me up several times at night
Very comfortable, the food was so good, and the room was very nice. The staff were rude.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
The room was large, comfortable, and well apportioned in terms of what it contained (TVs, tea and coffee amenities, iron, etc). The convenience to the airport is stellar, and the amenities within the hotel (bars, restaurants, gym) are good. Staff was very friendly. The room was weird. There weren't any outlets near the bed, which doesn't make any sense because it meant there wasn't an alarm clock and also you couldn't plug your phone in by the bed to be an alarm clock. Also, not having a free shuttle to the airport seems usurious.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Early check in after a long haul flight was not possible
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Location and friendly staff Cleanliness
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
First class all the way Limited menu selectin in the sports bar
The size of the room and the Hotel's location poor service at the restaurants
excellent facilities. main restaurant closed. drink and mini bar prices too high
Overnight stay at Heathrow, prior ot flight
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
Location is close to the airport and very nice inside. Did not try the restaurant as there is a really nice pub just around the corner. Better value for the money and the food is good. A la carte pricing for everything. Feel like they will nickel and dime you if you are not paying attention.
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
Cleanliness of room N/A
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
The price of the hotel. The price of the food in the hotel.
The hotel is nice. The rooms are clean. It is close to the train stattion. It is a real value vor money.
Its access to east croydon station and london Where do I start? The carpets were torn in my room under the beds and when you sat on the bed it went flying across the room. Not enough towles in the room only 2 for 3 people,when I asked for more we got them only for the cleaner to take them away before we got to use them,tv was not tuned in, we were there on holiday yet the cleaners knocked on our room door At 8 everymorning.the tables every morning were dirty yet the breakfast was ok but far to expensive for what u got. The staff were good.
location close to public transport shopping centre and high street clean and comfortable room with all mod coms no
I have stated at the Jury Inn's on a number of occassions. I do like staying there. If I do go else where I do compare Parking is the only problem.
room was ok, basic standard breakfast area a bit on the shabby side (stained carpets and chair upholstery)
I do like staying at the Jurys Inn. I have stayed on two other occassions.
The flexibility and helpfulness of the staff - eg. Room service not normally provided, but an exception made when it was noticed that I was pregnant, and a meal was brought up to my room. A lovely gesture.
Ridiculously comfortable beds, friendly service (especially the girl from Ireland with the long braids!), super clean, free coffee and tea. Doors to rooms slammed shut a little too easily
Nice reception area, great location, friendly staff who allowed me to book in 3 hours early The room was tired, carpet was very worn
It was a very pleasant stay and a lot better than I was expecting. Your staff were friendly and very helpful.
Spa and pool facilities were excellent. Good breakfast. Nice location. We booked two executive rooms. One was very nice but the other was disappointing and in need of a makeover.
Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.
Proximity to Ascot races The size of the bedroom.. very small for 2 people. Also the bathroom did not have a bath.
This is the second time we have stayed at this hotel. It is out of the way but castle can be easly reached by car. We like to walk so walked to castle which took about two hours.Breakfast was nice.
the beautiful location, the general ambiance of the hotel and the lovely breakast, also the convenience of easy parking the room was rather small and dark
staff and decor and spa very noisy.
Very friendly staff They did not give me the executive double room that I booed. Finally they charged me less as a normal double room
Wow it was a fantastic hotel and such value.
Peaceful surroundings, good old fashioned service
Lovely, comfy bed Expensive restaurant.
Size of room,breakfast choice,good staff. The air-con did not work properly.Making the room too hot.
Excellent breakfasts Asked for single beds not available. Rooms not cleaned untill afternoon No clean cups. Staff had a lot of difficulty finding a room for us until 3.30.
We stayed at Hilton for 10 days in a junior suite, the room is huge! Especially by U.K. Standards! Very lovely staff. The hotel is being renovated, our window didn't open and our heater was stuck on high. They fixed it quickly by giving us a fan and sending maintenance first thing in the morning.
Nothing actually.. Had 2 change rooms due bad bed..( after complaining twice) Next room was close 2 lift and could hear everything from people going past to even the lift beeping. Shower's Hot water was never hot even after turn temp 2 50..(in both rooms). Very Disappointed Shower nt hot even at 50. Had to complain twice about bed before anything was done. Every complaint should be registered ,address immediately if possible. Its all about customer service....It's the Hilton after all...
Pleasant spacious room, friendly staff, good buffet breakfast No hot water in the morning (shower cold, bath lukewarm)
Hotel look very good
The hotel was central to my requirements for an appdeal hearing at Purley.
I stay at the hotel at least twice a month it is convienient for London and Home Counties. On this occasion the room was not serviced I had to wait 40 minutes order a cup of tea in the coffee shop whilst the waitress just stood talking.
Despite requesting non feather pillows and duvets due to an allergy, both were present on arrival. Finally resolved at 00.15.
Relatively cheap Nice and helpful front desk staff Dirty & Run Down Very uncomfortable beds Hike to the train station
Convenient. Reasonably-priced. Lack of staff at Reception
Breakfast excellent Room was poorly soundproofed to corridor and noisy inside - a/c or pipework
Room and ameneties Wanted to extend my stay but hotel fully booked
Hotel staff were friendly also the breakfast and evening buffet vwas excellent none
The hotel staff is very friendly, helpfull and professional. The Lock restaurant is excellent: we had a very good dinner.
Lovely setting, very attentive staff, Excellent breakfast Rooms rather small.
Lovely service, great food, nice location to the river Make sure you get the right room. Our first room was very are very small and bed wasn't too good but the second room was lovely
Everyone was very friendly, great breakfast. The rooms are small by American standards, but bigger then typical British room. Super close to East Croydon train station. The location is very close to the train, but you have to take the train to Victoria station to get to London, which is fine but you need to learn how to do this and decide if it's worth it to take the extra step.