The staff were very polite and professional.The rooms and restaurant were very clean.It made our stay very relaxing.Overall first class service.
The hotel was beautifully appointed with fine fabrics and furniture. The surrounding gardens and views were breathtaking - I am not overstating these praises. The service was impeccable - very friendly and helpful with excellent suggestions to surrounding restaurants. Overall, I was extremely impressed with the attention to detail - nothing was overlooked. NO.
Excellent nature. Kindly staff and manager. Very clear rooms . A little bit difficult to find hotel from autostrada A-1 (Flourence-Rome), if you caming by car. There are no any activities in hotel, that is why it is good only for relaxing. Citchen is very refined but not so varied. Nature around hotel is beautiful, but there are no roads for walking.
Very enjoyable stay, amazing surroundings and hotel staff... And not too expensive...
Breakfast was great. The host was kind and business like and they were good about letting us leave our bags for a bit. Also I left something behind and they were good about sending it to me. I don't have anything
Loved the size and character - it was huge! We only stayed for one night, but we could have stayed for a week. Great location close to Il Campo and lots of good restaurants and shops nearby. Breakfast was great - fresh cappuccinos and all! There was not a thing I did not like :)
Very freindly and helpfull staff,beautiful surroundings,in a charming building with character which is very tastefully decorated A little bit too far from city centre
Not much at all The room was dingy, the bedding dirty, the soap and shampoo was as if on a boy scout campout, cheap poor quality and shampoo in pouch. Breakfast was poor quality compared to our other hotels
The location No air conditioning in the rooms
the location, and the very warm reception--lovely breakfast as well
The Hotel provided very comfortable accommodation for the four of us in one room. The room also had pleasant views across the Tuscan country side. The hotel has a rustic appeal that suited what we were looking for. It is situated on the south side of Siena and just outside the old city wall and so gives quick & easy access to clients who wish to tour the southern villages and countryside of Tuscany on day trips. In contrast with many other locations it afforded easy and free parking which becomes important for people travelling by car. The hotel is isolated from the main road and being relatively small provides a tranquil location with olive groves on onside. Staff were very helpful at all times with excellent suggestions. A good B/fast. Although we did like our room overall you can expect some plumbing noises in the morning. This is not a criticism but clients need to expect to do some walking to get to the main areas of Siena but there are bus services.
The view from our bedroom - at the back of the villa was amazing. The breakfast was a little disappointing.
The views from the hotel broken tile on bedroom floor.A hotel of this standard should also have a hair drier and at least on english T.V .channel
The place. Marvellous view of Toscana all around - you can see beautiful Toscan hills from your window and from the big nice garden terazza, including the towers in Siena. There is a bus stop for the centre of the city just in front of the hotel gate. The room was big and well equipped, but with old floor tiles, some of them - a trap. A marvellous garden - piece of the art with the olive trees and nice flowers - real charming old Palazzo The shower cabin in the very big bathroom was very small for unknown reasons.The water was with unstable pressure (maybe not good hydrophore system)
Staff were very pleasant and helpful. Breakfast was served in a lovely dining room. We had a 'room with a view' at this hotel. Surrounding scenery was spectacular. We had to get a bus to/from Siena as there was not a pavement to walk on when visiting the city centre. However, buses are frequent and fares are cheap. Lock on bedroom door was problematic.
A beautiful, unique hotel, quiet, with outstanding views over the Tuscan countryside, Simple, elegant, beautifully decorated rooms. Friendly, helpful staff.
Helpful staff, very pleasant location and surroundings, very good breakfast (excellent cappucinos!), good-sized room. Shower arrangement in the bathroom (a curtain creating three sides of the shower) is not ideal as it's impossible not to make the bathroom floor wet, but it's not a big problem. We thought dinner was OK but not special, even for the reasonable charge made.
the reception staff was excellent.
Well located but a healthy walk to centre of old city. Room is comfortable and reasonable size. Amenities are OK. Staff is excellent and breakfast up to standard. Need to keep windowws closed at night to avoid noise.
We were very impressed with the standard of the hotel, it is a lovely small hotel, the restaurant attached to it (whilst not owned by the hotel) was excellent, the location was great probably better if you have a car but to walk to the centre would take approximately 20/30 mins. Would highly recommend this hotel and would definitely stay again.
Service was very good - friendly helpful staff
Easy access from main road, parking, air conditioning, friendly staff. Little out of town but compensated by above.
The staff is very friendly and helpfull I missed the egg at breakfast
The staff were incredibly friendly. After a few minutes we felt as if we had known them for years. Excellent accomodation for the price. Nothing at all.
I staid for one night at this lovely hotel, I surprised by their atmosphere and lovely cute rooms. For sure if I wanna go again to Siena certainly I am going to this hotel again!!!!,Location, cleanness,stuff,breakfast all the things is perfect!!!
The hotel was very near Sienna, about a 5 minute drive away from the center. The hotel shares the building w/ a restaurant and they serve awesome food at a decent price, too! The staff were helpful and nice; there was a play place for the kids, too bad it was raining and we couldn't utilize it. Breakfast was normal for Europe- breads, jams, coffee, juices. The room was a bit small, especially the bathroom, but it was okay.
Staff were extremely friendly and informative. Hotel was very clean.
staff unhelpful, location poor for access to city,
Location is good. Front counter staff is not very friendly. However, restaurant staff are generally friendly and efficiently.
Great location and can walk into Siena if you are up to it! We had a great view from our room in the main building. Very helpful staff. Excellent free parking. A four star hotel should have real glasses in the rooms not plastic.
Bed, sheets and breakfast Good walk into centre
Nice hotel with good facilities. Staff were helpful at all times. Room clean and comfortable but rather small, even though we upgraded to a superior room. Further from Siena than led to believe when booking but bus service good.
Staff very welcoming and helpful, especially Edi at front desk, rooms charming, dining veranda overlooks the old city of Siena, great breakfast buffet, attractive evening bar and dining, easy walk to the city. initially given a charming room but overlooking the parking lot, moved to a view room for second night.
Excellent food, excellent location for exploring Sienna, beautiful room and bed linen.
Location Front desk wasn't that informed about the area and/or didn't want to provide tourist info unless it was about the tours they were promoting
Free parking and the breakfast was good. The view from the main villa was also good. The room was a little too cold.
you felt like you were in a mini resort, though it was still a bus/taxi/car ride into town . It was really hot when we were in Siena and the pool was great to cool off. The restaurant had a nice choice of food and wine and not too expensive dinner didn't start until 7.30 (which is common in Italy - it's not really a critisism of this hotel in particular) which with a young child means they are tired already when it comes to dinner time :-(
The breakfast was first class the hotel staff were very helpfull and curteous at all times. The taxi service was very good we did use the pool but it looked excellent we will defently use this hotel again. NO
The owners were really friendly and helpful. The room I had ( Donatello) was really nice and super clean. I would recommend this hotel for people travelling to Siena.
The location and the size of the room lack of extra pillows and if I was to have visited in the hight of summer lack of cooling - but this was not a problem for October
The location is perfect, easy access to the city centre but comfortably removed from the noise and mayhem around the piazza. Great restaurant and gelato shop just up the street. Kind of upscale rustic decor. Good breakfast.
I had a fabulous room with a view and the young man w3as as hwlpful as he could be, considering he had to do too much. The young man needs help doing some of the work. He is doing his best.
The place wqas conveniently located not too close yet not too far from the Center of town in a charming part of the old city on a street with good stores for groceries, coffee, pastries, fruit and vegetables, as well as a coupoe of restaurants, trattorias, etc. The atmosphere in the B&B was pleasant, welcoming, very clean. The breakfast was ample and very nice...great coffee! I would definitely return there were I to travel back to Siena. I had some difficulty getting into the B&B on my first arrival. Thereafter, all went well. I stayed for 3 nights.
personnel and owner were really really nice and flexible
The welcome and the eagerness of the owners to make sure that my stay was very comfortable. The breakfast was generous. Too many steps.
The view from our room was spectacular. Great location.
The room was clean and well-decorated. It was also close to the city center. No one was readily available to show us to our room and supply us with the key. Information on the need to phone in order to be let in was not included in the e-mail confirmation letter. The room had no towels, and the woman who finally let us in couldn't locate any. Noise from the street was also a problem.
Very convenient to scala mobile, to restaurants and to central Siena. Staff were helpful when we had to catch an early train. Would have liked access to kitchen to make tea or coffee during the day.
Location very central. Bathroom not well cleaned.
location staff was not friendly, kind of unpleasant
Good location. No WiFi in the room. Small room.
A number of reviewers said that staff was not helpful. We found the staff to be very professional, friendly and helpful. The interior design was gorgeous and the room was very comfortable, lovely, ample breakfast in a very attractive setting. Location was perfect, right at the city center where all the buses meet to go to hill towns, train station etc. Easy walk to Il Campo. Great value for money—we stayed an extra night we liked it so much.
Good location, Fair price. Good breakfast. friendly people.
The location of the hotel, the staff was very helpful. The lack of parking place.
Very friendly, easy to find, high quality and in a central location. There can be music festivals in the nearby castle grounds. We were moved to a quieter side of the hotel upon request. There are not many bars etc very close to the hotel, but a short walk away there are plenty.
Everything superb, the food with wellness break - excellent, however staff on reception rudwe - only downside !!
Good location Poor internet speed/access in public areas
Excellent location close to heart of Siena. Superb breakfast included.
It's well taken care of, clean, modern and has a great breakfast. Its very close to the centric streets so you can have the best of being in the centre but quiet enough to have a peaceful night.
It was very close to Siena and the local bus stopped at the hotel.
Ideally located close to the motor way and stones throw away from gorgeous Sienna. The breakfast is however not that great!!
The staff were helpful, friendly and eager to please A little noisy as the front rooms faced the tangenziale siena-firenze (autostrada)
The hotel is set in a large landscaped site next to a main road. We had a large airy room looking out on a quiet lawn area with powerful air-conditioning, very good bathroom and excellent Wifi in the room. Breakfast was a typical Italian affair with lots of sweet things. Overall excellent value for money.
Good location from which to see Siena. Great, clean place to stay by car.
Close to Sienna centre. Parking. Room this time was to close to traffic noice. Other rooms are much quieter and location could be more peaceful. Room overpriceson account of Ferragosto holiday period AND Palio day!!!
The hotel was just outside Siena and had free parking which meant we could leave our car and get a taxi in to Siena. The room was comfortable and was a good size. The breakfast was just ok, the coffee was dreadful.
Parking. Bed. Locale - very good layout. Bus service to Porta Tufi right outside hotel - pity last bus back is at 8.00pm. Internet wi fi - good. Breakfast - poor coffee - Coffee machine should be dumped! Also, clients should be able to use outside veranda rather than downstairs breakfast room. Also, difficult to locate hotel using car navigation system. Better coordinates are needed or good printable map on website.
Very pretty gardens, short trip into Siena, very clean and quiet. Bed could have been more comfortable, would stay there again
Close to Siena old town breakfast ends at 9.30 (even during weekends)
Staff friendliness and helpfulness
I enjoyed everthing about my stay in this hotel. At first I was a bit worried as I got the bus to the hotel from the train station and it seemed ages to the town. but when I arrived the landlady at the hotel showed me the quick way to the piazza del campo which took only 10 mins to walk. The whole experience of Siena was fantastic. the hotel staff were fantastic and firendly. the room i stayed in was also brilliant. Nothing at all.
The staff are very helpful, the location is great and it has parking. Wifi dosn't reach your room though which makes it hard to do business. The beds are very good, rooms are very clean. Family run, a great place to stay.
The girl at the front desk was so friendly and helpful, Her name was Lornna. She was always cheerful. We emailed and asked if we could get one large bed instead of the twins that were only avaliable at the time we booked. Sure enough Lornna got the message and found us a better room....so we stayed an extra night. Thanks again There was nothing we didnt like. But if you are not much of a walker,be prepared to walk up the steep hill. its a great way to burn of the pasta and wine calories that go alone with and italy vacation
Hotel is very well placed in one of the world's finest little cities. Just outside the walls and about 10 minutes from the Campo. Ample free parking on site. Large clean supervised pool with adjacent Snack Bar.Breakfast simple but adequate.Great view of Siena from the hotel. Loud piped music at the poolside (Guns n Roses every afternoon).No air conditioning. The receptionist tried to convince us that the walls were in some way cleverly refridgerated,but I fear we paid a bit extra only to get the benefit of thick walls and not real air conditioning.Be careful when billed to check they correctly charge for extras ( we nearly paid twice for drinks taken from the bar)
Convenience to Sienna, swimming pool
Closeness to town centre. Nice swimming pool. Breakfast could have been better!
The owners are very friendly and helpful and speak several different languages. They were very accommodating with any of our requests and found us another room when we decided to stay an extra night. There is free internet access and a good breakfast. The hotel is a nice walk into town. We had a delightful stay there. We appreciated being able to park our car for free there too.
Rooms abit small for 3 pax.
Hotel was shopping, restaurants and historic sites. Room was clean and quiet. View from room was excellent. Hotel was relatively easy to find - good thing for GPS and parking was free. Staff where friendly and helpful. Internet worked pretty well. Paying extra for internet.
Hacing a room on the 5th floor made access very easy No tea or coffee making facilities in the romm and the bar snaks were limited.
Wifi very poor
Although the hotel did not have the charm that a smaller or older hotel might have, the facilities were very clean and modern...and met my expectations of a 4 star hotel. The breakfast was extensive. We were traveling with a car and chose the hotel because it had free parking and was within the town walls. Overall we were happy with the choice. The hotel is a bit of a walk to the Duomo...we were traveling with my father who is handicapped (walks) but we were using a wheelchair. It was definitely possible to get to the main sites from the hotel but it was a bit of a chore...additionally, the south side of the city, where the hotel is located, is quite a bit quieter than the part north of the main piazza...I suppose this could be a good or bad thing depending on your perspective.
The room was great and the view was fabulous.
The bed was comfortable, but the shower was rather small. We did enjoy having windows in both the bedroom and bathroom. The location was perfect - walking distance to all the sights, but far enough away to be quiet. Parking was a huge plus!!!
The location and convenient use of the car park The small room
The stuff is very polite and helpfull, Breakfeast is very good, and the location is excellent..
one of the receptionists, solely on her own initiative and efforts, managed to serve a glass of warm milk at night for our two year old. rooms had no sound proof, basically had to sit up all night to listen to a man next door snooring. the receptionist was rude.
Free parking and easy walking distance to town centre sites
The housekeeping staff was outstanding,we felt safe in the hotel The receptionist lady linda was extremely blunt with us,and with other guests at several times....working in the same industry we found it shocking.... the noise also was disturbing on the corridor fairly early ...also we didnt like that we got billed for Bed & Breakfast,and we've been told that the breakfast wasn't included in the price.....so we never had it....
Breakfast,good walks,the patio, and pleasant staff kitchen "broken"
I liked the refined country atmosphere of the hotel, the peace, the panorama, everything was great.
Great spot, quiet
The staff is very attentious with me and my wife. The restaurant reflects exactly the Toscana cuisine. It´s an hotel that is charmous and also simple. They know how to mantain the guests into this feeling.
Very good room, lovely bathroom. very clean swiming pool, evening meals on terrace great. Direction signs to Hotel, at end of road could be improved.
The staff was exceedingly friendly and helpful. The Italian breakfast was superb.
It gave me a feeling of contentment and confidence that whatever I had at the hotel would be first class. Nothing.
Close to city attractions Dining room too small sometimes had to wait for table at breakfast
Large room. Large bathroom with tub and shower.
The hotel was in good walking distance of city centre. There were good local eating places that were used mainly by locals. The hotel was comfortable and very good value. No - there was nothing we did not like.
Quiet, comfortable and cosy.
close proximity for sightseeing restaurants etc. Helpful staff.
Very good rooms and instalations. Everything clean and new and a lot of space. The staff was wonderful also. The breakfast is good, but nothing special. It´s also easy to park on the street behind the hotel and the best thing is that is free. The only downside is the location, a little distant from the main attractions. You have to walk 15 to 20 minutes.
Breakfast I could hear the other guests while in my room (meaning, the soundproofing could be improved).
location, room and tours offered from hotel
very clean room,newly renovated excellant location ,over all excellant hotel . there is a young man with shaved head,at front desk ,he was a bit abrupt. also the breakfast room did not have room for every one at once. but it is an excellant hotel for the money.brand new,clean.
staff location room air conditioning
All the staff were efficient, helpful and friendly; not just the reception staff but everyone with whom we came into contact (including those who did not have good English). The room was comfortable; the decor very impressive. The hotel made guests feel special. Only one thing. Our room was just above the main street and the noise from the street continued loudly until the early hours of the morning. On two nights it continued until after 3am and prevented us from sleeping. Perhaps double glazing on the windows would help.
Hotel is well situated in the town. The decor is very plush. Welcoming staff. Buffet breakfast is overpriced
Everything was perfect! From the way the old palazzo has been renovated to the non-vulgar luxury around you and from the location to the personnel. It is expensive - but it's worth it to the last cent. The reception / consierge services offered were really good. We think that could be excellent if the the people there knew a bit more about the probable city attractions.
Wonderful hotel with great location in the city center of beautiful Siena small room
Fantastically located hotel, right at the heart of Siena. The hotel is also beautiful and seems well-maintained. Few facilities: For a luxury hotel I would have expected to find at least some - like pool, gym, etc...? In light of that, found the room rate extraordinarily high - stupidly expensive breakfast not included, internet charged at an absurd rate, €45 per night for parking, no facilities and a relatively inexciting and small room definitely do not justify the rate.
Excellent location in the centre of the City. Very impressive building of great character. Well furnished room. Generally helpful and pleasant staff - but see below. Grubby carpet in room. Concierge gave innaccurate information about bus services and quoted eye watering price of 376 euros for 24hr car hire.
The Hotel Staff were exceptional. They made special arrangements to get us to our next destination. We enjoyed our stay at the Hotel and appreciate all they did for us.