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The reception staff were friendly and nice while the room was spacious and clean. The hotel deserves its good review. Breakfast choices were ample. The location was perfect for me as I planned to go to the nearby Prada outlet.
It had good parking, nice pool, not too far from the City It was extremely noisy in the morning and impossoble to relax in the bedroom - could hear other guests, in fact a huge argument at one stage! The chamber maid came into our room on three occasions even though the do not disturb sign was on. We were admittedly late checking out of the room and received a very abrupt phonecall from the reception area - we found the staff slightly rude.
good staff attention
The hotel was excellent in all respects - comfortable, elegant, in an excellent location for Florence and/or the Chianti region. We would happily stay there again. Nothing.
Friendliness and efficiency of staff.
The staff were friendly and tried to be very helpful. The room was clean and comfortable. Parking was free and on-site near the front door.
nothing in particular The very poor breakfast
This is a top quality hotel. I stay in 4 star hotels each week in the UK and this one lives up to these standards. Great service very friendly and Quality furnished room. well done
Lake and nature of the Unreal nice, friendly hotel staff Hotel staff did not know any word of English but are very friendly
The hotel has a nice location; however, without car it would be difficult to reach. We stayed there only one night, so couldn't really experience the hotel deeply. What I can say, that beds are OK, absolutely no problem with them, room was clear, breakfast is served personally, but they bring you as much as you want (before you asked for it). Only one point: size of bathroom; I don't know if it's the case with other rooms also, but in our room the bathroom was so small, that you easily can have a shower while sitting on the toilet. Since we stayed there one night, it was not really annoying, but for longer time I think it would have been.
Very pleasant quiet location, staff very friendly and welcoming. Decent- sized rooms, which had been kept cool despite the heat.
Friendliness of the staff. Comfortable accomodation just as advertised. We were made to feel very welcome. No
Staff are nice and helpful, especially the one who served breakfast! We went back at 1:30am after celebration of the New Year and the owners were waiting near the front desk (not open for 24 hours but can call if the door is locked after midnight). The nearby environment is good and tranquil.
excellent location. never seen a lake side hotel where all rooms are lake facing. this was because it was surrounded by lake on all 3 sides breakfast could be better
the quiet lake setting, the well kept hotel grounds, plenty of parking spaces, the very good breakfast served with a smile the very very tiny and extremely badly designed bathroom, with very poor shower facilities on top of the WC! (room 13 thus perhaps unlucky, other rooms may be better).
The location is outstanding. The breakfast was also very good.
The staff was nice and helpful. The place was deserted and very quiet. That we were overcharged for the drinks we had at the bar. There wasn't much nearby - you had to drive to other areas
It was central and therefore easy to get to. It was clean and modern - very good value for money. The bed in room 20 was uncomfortable (very hard) although other guests thought their beds were fine. Difficult to get much sleep because of the noise coming from the streets outside and the curtains are so thin that all the light came streaming through.
Facilities were perfect for our one night stop - private parking, kitchenette and plenty of space for two children. Didn't use the train but it would be so easy with it next door to train to Siena or Florence and not have to take the car. We didn't hear the train at all! The Aircon was a little uneven - downstairs warm, upstairs cold. It did however make some difference to downstairs.
The hotel was close to train which had several trips a day to both Firenze and Arezzo. It was also close to the Piazza and main shopping street.The studio room was a very large and the bed was partially blocked from Kitchen and dining table by cupboard petition. The main difficulty we had was that the reception staff were not there often and for very long when they were there. When we arrived on th eSaturday afternoon we had to make few phone call and eventually some-one came to check us in. This is always difficult when your language skills of their language is limited. The kitchen would be improved greatly if it also had a oven or microwave.