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They held my money and never returned it back to my account.
After trying an online app to help me find a hotel, closer and cheaper to my sons apartment. Well let's say that was a HUGE MISTAKE. This hotel was way worth the money paid. Hmmmm .. ordering a pizza took 2 phone calls. But still was quick. So, nothing to dislike here.
We had to reset our room card on two different days - not horrible, but inconvenient since our room was on the fourth floor.
Breakfast spread was rad! Service was great. If I had to find something to complain about... The remote for the tv was kind of crappy but that's just being nit picky.
Loved the free breakfast and the friendly staff! Not a thing!
Coffee 24-7 Nothing everything was good and clean staff was helpful
Good selection of breakfast items. The room was big. Staff was friendly abd helpful Pretty noisy and hard to sleep. Beds were kinda hard.
Loved the location. Loved how nice the hotel was. There was nothing i didn't like. It was an awesome hotel.
The staff was very accommodating and nice. Room was always clean. The pool is outside next to the hotel next door... Must share a pool? The mattress wasn't very comfortable.
Everything was great. Delicious breakfast, clean rooms, close to everything. Staff was friendly and very helpful. No complaints (and I am very picky about hotels).
Beds were really comfortable Pool was closed .. Summer time
Location. Ease of travel to other sectors.
Friendly and helpful front desk staff. Happy hours prices were good (although I would not eat at the restaurant with that menu with those prices). I also thought the coffee bar was well run. Had mini-fridge in room I don't know if it Denver or if it is the hotel, but after flushing the toilet it takes like 5 minutes to fill. Also would have been nice if there was a shuttle. No microwave. No breakfast buffet.
The rooms were nice and clean The confusing layout of the place was frustrating, and the indoor pool was questionable
It was easy to check in, and the room was beautiful. There was no way for us to get food late night.
Good value for the money. Parking on the opposite side of lobby entrance.
I was led to believe each room included a microwave and refrigerator, our room had neither.
Location Old linen. Elevator closed on my bag and wouldn't open back up! Safety hazard!
The price was great and staff excellent. Location great if you need to stay near Park Meadows or the DTC. Not good if you have business in downtown Denver. Nothing. It was great.
It was great place to be. Food menu can have more vegetarian options.
They have a lot of fossils in the lobby and during breakfast there's a nice girl there to educate everyone, adults and children, on some of the history of fossils. It's really cool. The bathrooms are kind of small and there's no elevator to the second floor, for people who have a difficult time with stairs.
Modern rooms with heated outdoor pool and hot tub. Easy access from highway and close proximity to restaurants. Enjoy the complimentary breakfast buffet. Nothing
Cleanliness Everything was great
If you like clean and dinasours this is the place for you
The dinosaurs were great. The pool was clean even tho the hot tub was out of service. The breakfast was by far the best and hot. The restaurant was clean. The staff was friendly and polite The beds were small for a queen size. Hard to sleep with pool people being loud. Room was small. Bathroom was small as well.
Bed was comfortable, room was clean, quiet. Staff helped carry luggage to 2nd floor No elevator
I booked this hotel for the dinosaurs and it didn't disappoint. In the end, it was your average Best Western, but the dinos were a nice bonus. The location is great for sites like Red Rocks and Dinosaur Ridge; less so for downtown Denver activities. The hot breakfast and pool were great too.
I really liked how nice the staff were & how clean the housekeeping kept things. The doors were kind of tricky to open, the fire alarm went off at 1:30am.
Alice, the assistant general manager was very nice about getting us to another hotel the first night of our trip. We had booked 3 days at this hotel. The hotel was clean and very nicely updated. The pool area has a nice place to eat breakfast and the pool was large and clean. It was a decent place to stay for the price. Everyday, in the hall where our room was, the entire length of the hallway and half the width was taken over with dirty laundry (bed linens, towels). We've never seen this at a hotel. Maybe there wasn't enough room in the laundry area. Not sure. Also, the morning after we were directed to the other hotel, we came back to this hotel around 8:00 a.m. One of the young girls told us we could not check in early! I tried explaining to her that we had 3 days booked and paid for and she wouldn't hear it. After all, it wasn't our fault the electricity was out our first night. I explained to her that I had spoken with Alice about this (she didn't believe me and asked what Alice looked like) and when I described Alice, she left the front desk and returned with Alice. Alice was very nice and got us a room. She said the girl didn't know we were already in the system (even though I told the rude girl we were). I do want to stress that Alice was VERY accommodating.
Clean, comfortable, staff was helpful and nice...and there were dinosaurs. Overall a very pleasant stay.
The Dino theme, in-house cafe, clean rooms, free coffee The bathroom even for a king bedroom was very tiny. It was a little far from downtown Denver if you're taking public transit, but not too far if you have a car.
Bed was super comfy No tub in rooms. Restaurant is only open for dinner and is mostly sandwiches.
Pet friendly with no fees. The staff was very friendly and helpful. The limited breakfast, but it was adequate.
Room size, location, friendly staff Mattresses need replacing
The hotel was very convenient and the rooms were very clean. It's located in a perfect area to head downtown Denver or up into the mountains or quickly reach Red Rocks. Overheard one person complain about pot smoking smell, but although the hotel is 100% smoke free, the front desk said that since it was now legal in Denver, there was nothing they could do about it. Also, we were under the impression based on the description through Kayak and Booking.com that our room was the suite; however we received a lesser room. The breakfast coffee was extremely weak, too.
The decor The inability to get to Room 226 from the lobby without having to carry my suitcases up stairs.
King size bed with lots of pillows, balcony with table and chairs, quiet, loved the all the amenities. Complementary coffee and water was great. Loved the shampoo and lotion. Great place to stay. Nice hotel with old time feel, but modern rooms. Side door entrance would not lock after entering, allowing anyone to enter without a card key.
Great location in the heart of Golden. Lots of dining areas with distinct vibes.
Location is unbeatable, nice breakfast, great dinner, parking garage Room / bathroom dirty, outdated, saggy mattress covered w/ a piece of memory foam
The room was great. Easy access to downtown Golden. Plenty of restaurants within walking distance. The staff person who checked me in seemed uninterested in helping me with a room. It seemed I was wasting his time when I inquired about room availability.
Nice staff and a nice property. Older property but well maintained. Hate the resort fee. It's a junk fee in my opinion that hides the true cost of the room. Charge the full rate and don't nickle and dime guests.
I love the attention to detail this place gives as well as the accommodations! Only one valet driver stood out because he didn't act in the same courteous manner as his peers.
We booked at the last minute and it was great. Beds were exceptional. Had dinner at the hotel and it was a pleasure. Leaving
Great location and breakfast Bought club level room where everything was included, valet, breakfast and internet. Surprised by a facilities use fee that covered these amenities. That is not "free" as advertised.
Room clean, front staff professional and polite.
No microwave . Floors dirty due to remodeling.
Staff was great. Had a great time. I would go back
The location and value for money were excellent, as was the staff and evening lounging.
Amazing indoor pool, spa and friendly service at the front desk. Was told they would remodel soon Rooms were on par with a much lesser quality hotel. Small/slow tv service. Beds weren't comfortable and Sheets weren't on correctly and falling off immediately. Pillows were down right awful, easily the worst part of the stay. Golf course was in pretty rough shape for the price. It's March in CO so it's understandable but rates should drop with it for a decent city-esque course.
The staff is friendly, lobby and rooms are well appointed and value for money is great.
Really nice and classy. Had everything you would want at your hotel. Every little thing there was a 70% up charge. Hotel price didn't include everything. Something called a facility fee, $20 for 2 beers pool side. Ridiculous!
Newly refurbished rooms and excellent staff. When our first room had erratic wifi (due to being at the very end of a long hall, they helped move us to another room). When we had errors made in both our breakfasts, they didn't charge us and were really concerned on our behalf. Great spa! Ask for Ringo if you want a massage. Construction noise started earlier in the morning than they said it would, 8:15 am instead of 9, with a sound like two cars scraping against each other. Two of us had two meals each there. Dinner, my husband's meal was perfect, but they brought me the wrong salad. He was nearly finished by the time I got the right salad. At breakfast, we ordered his with no cheese since he's allergic, and it had cheese on it. By the time they remade his, I was finished with mine. We both ordered our eggs over medium; his were perfect, mine were hard.
Room was very clean, and very comfortable. Staff was friendly and helpful. Would stay again.
Staff was very friendly and helpful. The parts of the hotel that are more recently renovated look nice. The restaurant is also nice. Conveniently located for Red Rocks Amphitheater. Facilities are badly in need of an update. Bathroom in the bedroom was very outdated and felt dirty. The linen also seemed as though it needed to be replaced. While the linen seemed clean, there were parts that were badly stained which just feels gross. I felt that for the cost of the hotel, and the expectations I have for a Sheraton, I got what I would expect from a lower class motel.
Friendly staff Easy to locate Awesome in-house restaurant Spectacular view Crazy elevators Noise all night
I enjoyed the stay and room, but no hot water. I tried sink, bathtub and shower and let it run a long time. I was in 814 and did tell staff at check out
Good service and very helful staff. Nothng to mention.
Great Location. Elevators take absolutely forever. The dresser drawers were missing from the dresser. Parking is almost non-existent.
I was hesitant about this hotel because of other negative ratings. But it was a great hotel! Good customer service
Comfortable beds....professional friendly staff....refrigerator in room Slow elevators.....
I loved that they gave us a city view without us even asking, and the staff was super nice and helpful. No continental breakfast. you had to pay for all food, and there was no refridgerator in the room to store your own food.
The lobby was nice. For such a high end hotel maybe they could renovate it a bit. I was surprised to see the popcorn ceilings. The customer service was good. That breakfast was not included with the room. No continental either. Coffee was good.
You stay was only brief. We arrived after midnight but the front desk staff was very welcoming and quickly got us checked into our room. The next morning was an early departure to finish our trip but the staff greeted us and got us underway quickly with a sincere thank you for stay with them and a have a wonder day send off. Families were just starting to wake and head to the pool.
Proximity to the area. Needs updating. Felt dirty
I'd like a continental breakfast option
The room was clean and the staff was super friendly. The location is close to the freeway but there are no shops or resturants near by. Breakfast was almost $13 and it was not worth it. Overall I would stay again.
I arrived after a 7 hour drive from Durango. Pulled up to intrance and I was sent around to a back entrance. When I entered the dust from drywall work cast a white glow over the entrance. It was difficult to breath. I commented to the desk manager and he told me it's so bad he has to clean the counter every 10 minutes. What I wasn't made aware of the situation during my booking is the issue I have with Hilton and the hotel. Never offered any remuneration or reimbursement of any kind. Would never stay here again
Every thing was nice and clean. We asked for a rollaway and where told they would bring one right up after an hour and a half we still had no rollaway, so we asked again and they said they would check and see if they had any, half an hour later still nothing, we checked again and they said there where non. So we asked for two blankets and they brought one and we had call back for another one. Other than that is was a great stay.
Pool awesome Hot tub great Pee stained mattress No food for breakfast for the $$ you pay, not even a banana....
The staff and service was great. The room was comfortable and well kept. The fitness center is tiny and the elliptical is broken.
Rock hard beds. Staff was rude and made dumb jokes
The bed was hard on one side and like a flat tire on the other. the adjustable bed wasn't adjustable! the heater sounded like a cricket.
Everything was great, very solid breakfast as well Slow elevators
Everything about this place is excellent. The staff, the room, the bedding, the facilities, everything. I liked everything.
Upon entering we were welcomed with a smile by the staff and the hotel was gorgeous. Our room was big, comfortable and clean. The complimentary breakfast was the best I have ever experienced at a hotel. When I'm in Denver again I know I can always count on this being worth my money.
The room was beautiful, roomy. Bed was very comfortable friendly staff. I had a coffee stain on my sheet.
This is a nice property - with friendly, helpful staff. We have stayed there about a dozen times. Convenient, easy to get to and a short trip to both downtown and DEN Intl. Great value.
Extremely nice rooms, good room service. Prices of movies on TV. Way overpriced.
An excellent location and beautifully maintained. Rooms were very comfortable with great thought to detail and layout.
Rooms are so spacious! They look very nice and clean PLUS the free breakfast is great enjoyed my stay will definitely stay here again.
Very friendly staff Awesome breakfast Not walking distance to food or shopping
Great breakfast. Wonderful staff. Great rooms. Good wifi. Bathroom is very small - hard to close door without hitting feet. A/C was a bit wonky, but we got it to work.
We loved that the hotel offered buffet style food for no extra cost. Also, we received 3 free drinks! There was a few stains on our comforter. Also, the pool was very cloudy and filmy, as well as the hot tub. When choosing a hotel a pool is a must.. The appearance of it was so awful we didn't even go in. That was very disappointing
Good thread count on sheets and clean room. Happy hour and apps and breakfast were awesome-atmosphere very comfort inn like Staff was professional and very welcoming Smallest room and bathroom I have ever seen! Not sure if I will return. Room was just above pool-so screaming kids until 10 pm was not great I have stayed there in the past and had a great room which faced the highway and was much more serene and spacious
very convenient, love the popcorn and drinks until 10pm, hotel staff was very helpful and pleasant we have pets but are not fans of staying in a room after non-familiar to us pets have been there. We would rate this hotel superior if we had the choice of staying in a pet friendly or non friendly room. Perhaps they could designate a floor or section for pets and reserve the rest of the hotel for those of us that prefer to not wonder about the habits of other peoples pets.
The staff was very friendly and customer service oriented. Pantry was nice for buying items. Better than always using a vending machine. Guest rooms are a bit dated so maybe some future updates would be nice.
It was perfect!!!! Thank you!
The staff was unfailingly polite and helpful and there were fresh cookies in the PM. The heating/air conditioning system is antiquated and noisy. Every time it came on through the night, it shake, rattles and wake me up. I ended up simply turning it off, which resulted in an overheated room.
every thing was great William E Inman Sr
computer room, close to my daughter, room was kept clean and supplied with soaps - etc. construction noise next door (should make guest aware before arrival), coffee/ tea bar near check-in counter was often out of coffee-cups-etc., some carpets needed cleaning (worst was in front of elevator on 4th floor)
Great location. If this motel was renovated it would be much better. Non-smoking room had strong odor of smoke. Cleaning crew was outside partying all night.
The man at front desk was very nice even during Christmas Eve and Christmas Day. I was unhappy with a room they assigned problem me with ad he immediately changed it. No problem.
The customer service as a result of an extraordinary staff was second to none. They went out of their way to make sure we had a great experience. Wonderful breakfast each morning and rooms were very nice, comfortable and clean. I would recommend this hotel to anyone traveling to the Denver area. Nothing, it was awesome!
Location was great. 15 min from red rocks and 15 min from downtown with things around. Staff was friendly. Hotel was standard Our room was a non smoking room but smelled of cigarettes pretty bad.
I have stayed at several hotels around Denver some even pricier than this hotel. I paid double he price and had a hot room elsewhere. My room was cool and comfortable :) They foryer is a little crowded
Housekeeping and Internet/cable service was great. Breakfast was good as well Restless nights. Stayed in room 104 and you could head every step the people above took. Sounded like someone would fall through the floor...... So I paid to get no sleep for 2 nights. Asked staff if I could change rooms and if there was a charge I would pay the difference. Staff said since I booked through a third party there was nothing they could for me. Wow no service! So much chlorine in the pool in which it would make you cough after 30 minutes of being there while your eyes are burning and one of my children through up because of swallowing the water! Awful stay and experience
I was impressed that they emailed me before arrival and asked me for preferences and came through on those. The first floor room was convenient to the pool and lounge/cafe, very roomy, but it was also quiet even with a sports team in the building. Nothing. It met all my needs we were in town for my nephew's Graduation.
Clean, quiet and comfortable.
Decent rooms and breakfast, friendly staff took my shoes off at the desk in my room. the next morning, i have at least a dozen welts from being bitten by something.
The room, bed, and pillows were great. Hundreds of channels available through DirecTV. The mini-fridge was a great place to keep snacks for our 19 month old cold. Plenty of room to stretch out. There was hideaway bed that we didn't need to use. The pool and hot tub were nice. Breakfast was mediocre. Do-it-yourself waffle maker, circular thawed egg patties, and paper thin bacon. There were also breads, yogurt, coffee, and fruit. I'm not complaining about the breakfast's middling quality because it saved us quite a bit of $$ from eating out every morning. Our AC went out on day 2 of our 5 night stay. I told the front desk about the AC around 8pm. They installed a new unit the following morning.
I liked that it had a washer and dryer to clean your close with.. It was also in a great location. The beds were a little tough and the bathroom is small
Easy access to to streets for travel around city. Staff made the stay . room was in good shape. No real family amenities, this is a business stay hotel, if that is what you are after this is a good place. road construction in getting into hotel.
Comfortable sleeping arrangements for a family with 2 teens. No kitchenette.
Room for look and close where we were going Spa was Luke warm . Though we were getting a king size bed got queen size. Noise level from above was like they had paper wall. Room405 must had a party until 4:15 .wife let me set them straight made me think I was a flea bag hotel . Next morning went to get breakfast but was out egg and bacon had to wait about 20 min help was wipe down outside wall
Checking out Cheap mattress Cheap pillows Pull out sofa was awful Kids running/crying below our room sounded like they were in our toom. A very poorly built hotel. Bathing lighting was awful. Whatever the sheets were washed in made your skin just itch. My family all had very itchy skin wherever these sheets touched you. I would not recommend this hotel and would never stay here again. The manager had zero care when we expressed how terrible the mattresses were.
We were greeted by very friendly and accommodating front desk staff. Check in was straightforward. The room was clean and inviting. Breakfast was quite sufficient. This was a great value! N/A
Excellent facilities and fantastic value. Clean and modern accommodations with a great staff. Bathrooms a little small.
Very clean, spacious,comfortable. Very friendly bed. Had to wait until 5 to check in as room wasn't cleaned yet. Other than that excellent. Lots of plugs for multiple devices. Great wifi signal. Didn't have time to eat the breakfast so can't comment on that.
The location. This was a horrible experience from the time we walked through the front door. All the staff was in a meeting about an inspection they had just had. I stood at the front desk yelling "hello" and finally someone came to the desk stammering an apology. This was approximately 4pm and they didn't have our room ready, they didn't have another room that we could have so we had to wait in the lobby 45 minutes for this whole process to happen. (that's 45mins I didn't get to spend with my grandchildren) When we got to the room there were no tissues, just an empty box, no water cups and I would be willing to bet they couldn't have found a cheaper toilet paper even if they had tried. It literally fell apart in you hands. The towels were rough, I don't think they had ever seen fabric softener. The phone next to the bed didn't work and the information on the phone was inaccurate and outdated. I went down one night to get a candy bar from the front area, myself and another guest stood there for probably 10 minutes until finally I left the $2.00 on the counter and went back to my room. My card key didn't work, thank goodness my husband was in the room. I went on the TV to give feedback on our stay but that application wasn't working. I found the manager to be rude and obviously needing more training to do the job she held.
This hotel was excellent. It was clean, comfortable and the staff was friendly & efficient. Reasonable price included free internet & breakfast.
The staff was friendly and helpful, they had a very good complementary breakfast with more than just muffins and pastries like some hotels. The room was clean, they had an in-room safe, extra towels, and extra pillows of different firmness so you could find one that suits your preference. There were many places to shop and eat from fast food to fine dining within 1-2 miles of hotel. Also close to prominent businesses in the area. Although it is supposed to be non-smoking. I noticed a smoky smell in the hallway. The hotel interior is showing some age, however the rooms were clean. Swimming pool area is outside and visible from the parking lot. No privacy.
The hotel had everything you'd need for an extended stay. Full size appliances including a dishwasher. It was very clean. The king size bed was comfortable. The shower was a large warm walk in. The hot breakfast was good and included an omelet bar. I'd stay here again. The tvs were older and throne in the the livin area was fuzzy but did include a DVDs player.
rest for a family with a small child. fridge stove microwave. plenty of space to spread out the multitude of bag that comes with traveling with a small child. only downside was no bath tub stand up shower only at least in the room I was in. definitely going to look for this brand next time we travel
I loved everything about this hotel!!! When I made my reservation online with kayak I was just expecting a regular hotel room. When we arrived in was shocked at how nice it was! Everything was really clean, the room was actually a suite with a full kitchen and living room. My husband and I had our two daughters with us (1yr & 6yr) they provied us with a crib for the baby at no additional charge. The staff was really friendly and helpful. The guy at the front desk even helped me look up daycare nearby. The complimentary breakfast was awesome. They had different options daily. And as much as I hate to say it my youngest daughter got sick and vomited at breakfast and the kitchen staff was so kind and helpful. I really appreciate that especially in such an embarrassing situation. So thank you Hayatt House, you'll definitely being seeing my family again!!
The bridge across the river and the chairs set by the river to sit and read or relax. Previous guest must have watched a DVD. We couldn't figure out how to get it back to TV. It was too late to call the front desk.
It's location, the friendliness of the staff, the food and comfort of the room. The coffee maker didn't work, but the staff was very responsive, and replaced it that day.
The people were amazing, room was perfect and really home-like. Nothing. It was perfect
Atmosphere of room and surrounding grounds, it was quaint and relaxing. The staff was very personal be and helpful. Not that I can think of
Very comfortable relaxed environment. We haven't stayed at many B&B's in the past. The suite was nicely appointed. The bed was extremely comfortable. The hot tub and gas fireplace were nice touches. All of the staff were extremely nice and breakfast was very good
Nice room was expecting something a bit fancier for the price, however it was quite comfortable.
Cold shower. Noisy hotel.
Awesome and accommodating staff! Renee went way above and beyond, helping to make a difficult trip much easier. All the front desk and breakfast staff were friendly and helpful, we will definitely stay here again!
Easy to find. Very friendly staff. Good breakfast. Room got a bit warm so we had to turn on the A/C to drop the temp from 74.
The beds are comfortable, the suites are fresh-feeling, clean and the lobby and bar feel good. Free cookies at 3PM! :-) Laundry room. OK weight room. The staff is extremely friendly and helpful. There is a pool which I saw many people using. I don't swim. There are places to sit outside if you want to. Good freeway access and close to a great mall with lots of restaurants and shops. The bar closes at 10PM. Seriously, this just seems to cancel out the point of having a bar in a hotel. The "high speed wifi" is definitely not high speed. No pullup bar in weight room and very limited space there. The maid came to clean our room at 7:15 AM. Way too early.
no included breakfast
every staff member was wonderful, professional, efficient, helpful
It was very nice and clean the room was big and had a few sitting chairs which I liked Nothing :)
I liked the convenience of the location, as well as a safe neighborhood. The staff was very friendly and the breakfast was very good. The discount was also a plus. It wasn't as clean as I would have hoped, the bathroom was a bit dirty. Also there were kids on our floor that kept running up and down the halls and banging the doors. Other than that, I am very satisfied
Front desk staff were AMAZING 100% helpful Went above and beyond to help the stay be as comfortable as possible VERY pleased!
The mattress was new and breakfast was great. The pillows plain suck and hurt your neck and the hot tub needed to be cleaned.
Clean, affordable, good location, friendly staff, pool, hot tub, included breakfast Nothing really, I had a good stay and enjoyed my time.