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The extreme helpfulness of the staff when I had lost my medication.Nothing was too much for them
The hotel was very clean and easy to get to location wise Breakfast was very poor and we booked a double room and recieved a twin room for duration of stay, hotel staff were not friendly or welcoming at all. Also we tried to order food in the bar at 8 O clock on a Sunday night and we were told Kitchen was closed , menu's were still on table and food was still coming from kitchen.
Friendly staff, clean and tidy rooms
Poor food amenities, no-one spoke English
HIgh standard and nice rooms. Easy to find and well located for visiting companies in the Mostoles area
24 hour reception the mattress was far to hard and very uncomfortable
unfortunately we had a terrible experience because they lie you flat in your face... its basically a big scheme to atract you there and then start charging for stuff. Plus its a dangerous place, poorly maintained. The shower glass door fell on top of my mother causing her pain and fear. we were very frustated to learn that there was no manager or director responsible so they did nothing about the pool or the shower...in the last moment try to offer us a water circuit at the spa when we were leaving the ciity, so no use to it. shame shame shame... get out of there DO NOT STAY AT THIS HOTEL. There`s no pool at all at the hotel, as oppose to the welcoming picture which is what it seems to be a very nice pool. It turns out that there is a spa next door, and they claim to have `nothing` to do with the hotel whatsoever, and they have such pool, which is nicely charged for. Plus the hotel is poorly maintained, a dangerous place to be. NO NO NO, it doesnt work ...
The address on the data on the hotel is not the actual street and directions were not very clear.
Good and modern unfortunately the restaurant was closed due to public holiday. Were recommended an alternative nearby.
The restaurant is closed on sunday evening Hotel is difficult to find, it is not located on the Avenida Europa itself, there is no sign to indicate where it is.
The location is perfect for travelers who will be on Highway the next morning, the hotel is right next to Madrid highway. Free parking. It's very weird the beds with wheels on, the bed is moving all the time....
The decor of the hotel, cleanlinees as well as the excellent food served at restaurant
good price for quality of hotel no evening meals at this time of year - not made clear during booking
Quiet, clean, close to train/metro
poor layout of the reception, limited availability of sauna
Nothing The staff are distance, no food available, no room service, no Gideon Bible in room, no tea/coffee in room
The modern, simple elegant furnishings and fittings. Quiet location yet convenient for station and Carrefour. The staff all of whom were friendly, helpful and professional. Not being able to get a coffee before 7am. The bar area was not really conducive to enjoying a drink, being just an extension of the reception space.
The weekend rate is very good value for a good room and good service
We arrived by car. You can get to downtown Madrid by Metro in aprox. 50min. Good-value for 4* with breakfast. Breakfast isn't 4*, although it was adequate. We got a bit depressed, being in the uninteresting outskirts of Madrid.
Very friendly staff. Excellent accommodations for a very good price. New hotel, very clean. I highly recommend it. Hard to find
Good price relation. The location e is in the middle of car shops.Breakfast is a little limited for a 4 star hotel
We were a party of 50 people from Ireland in Madrid for a Wedding and our needs were not catered for regarding food and drink services The Hotel could have made more money from our party if services were provided at the weekends -also we could have done with a swimming pool as it was so hot during our stay - also the surrounding landscape would not be the most attractive sceanery to look at .Bussiness wise you should look at your weekend services if you want to make more money in this time of world recession. Yours sincerely Patricia Doyle We would all have liked to spend our last night at the Husa but on account of no evening meals or after drinks we had to take our business into the nearest town(Boadilla del Monte). You could have done with one extra Barperson for better service for a crowd of people like ourselves.Overall we enjoyed our stay at the Husa Madrid Hotel
Free internet access, cheap underground parking. Location isn't great, but metro access looked to be good (I didn't use it however).
Friendly employees, particularly the night clerk, breakfast OK.
Hotel facilities Relativly small room!
The location was very good for where I needed to go and had very easy access to down-town Madrid as well (at least during this time of the year) The breakfast could be improved.
Good modern hotel, nice rooms, wifi in room worked well and good breakfast
There was no evening meal on the Saturday and nowhere to even get a drink there was no coffee or beer the cafeteria and restaurant was closed for the weekend and on returning home we found they had charged us 7 euros for a breakfast we did not have.
The cleanliness inside the hotel The air conditioner was a bit noisy, except for that everything was good
bathroom in the hotel The bar was not open throughout our stay and there were no shops nearby so we we're unable to get a drink (even a bottle water) or any food at the hotel. If they are not going to provide the bar/restaurant facilities they should at least have a vending machine.
near to shopping stores Staff was unpleasant.. unkind.. no smiles
The Hotel is nice and is handy for shopping. The Hotel is too far from the City Centre to be used for a city break and the reception staff could be a little more customer focused.
Set in large shopping complex with loads of eateries, However, we dined in hotel restaurant each evening. Not only excellent value but great food and attentive service. 5 minutes from Carrascal tube into Madrid (one change required but quite simple). Room comfortable and well appointed. Parking sectioned off from the shoppers. Range of shops impressive if that is what you want,
Hotel is above shopping centre with lots of restaurants for all budgets. There is also a fancy fountain display in the mall, which a lot of the restaurants look out onto. The hotel is about 15 minutes walk from a train station that takes you into Madrid Atocha in about 10 minutes, and the Warner Bros park is about 25 minutes away (by car). The rooms are basic, but spacious enough for two adults and two young children. Free WiFi works well.
The luxury room with balcony on the shopping-site and the hospitality of all the people of your hotel I made a reservation for a room for 4 days. At first we get roomnumber 111. This is a room without balcony and no vieuw at all! That is unacceptable for a 4-days stay. We made our complain at the ladys of the reception and they gave us roomnr. 135. That was an excellent room.
the location was great. it was near to shopping and high way to airport hotel staff were unpleasant.. never smiled and hard to approach
big supermarket in 1 minute of walk, 5 min to underground, free drinks in refregirator the veiw from window to the opposite wall
quiet, considering the location (public shopping mall) receptionist was unable to arrange for a taxi, in Madrid, in November - there were always plenty around
Hot water for showers, breakfast included, very clean and staff was most helpful, very kind and always smiling which we have found lacking in some hotels
OK if you have to be around for business; not too much recommended for touristic visits of Madrid it self
Nice, clean and comfortable room. Pleasant & helpful staffs with free parking. Its located outside Zone A, thus if you travel to the city by metro. You'll need to purchase a combination tickets. The nearest metro station is around 5-10min walk from the hotel.
Better security in the parking (our car was burglarized and according to the receptionist wasn't the first one that week)
Very clean, room and bathroom big enough. Friendly staff. Although located near the motorway windows were good isolated so it was quiet. The sink in the bathroom was too small. The location is not very practicable when coming by car as you can leave only in one direction and if you want to go to the other direction it is a quite long way turning around with difficult traffic situations.
Hotel staff was nice and helpfull and even the housekeeper spoke basic english, room was clean and bed really confortable. Room was overviewing the highway (no noise, by the way) - location for me was perfect, as i had some things to take care of - just 10 minutes walking distance in Alcorcon. Really close to Alcorcon Central underground station also. Will definately use again when traveling to Alcorcon.
Fresh air, easy access to Metro and train, low noise !!! (very important for Spain), prices in according with service, prices exactly as indicated on your site. Very poor (even bad) breakfast!!! Very small choice and every day is the same!
The staff was very helpful, good location right off the motorway and a short 5-7 minute walk to the metro/train station.
equipment, free bottle of water in frige, fast internet connection there could be more english language channels
ease of parking... location...
The hotel was very convenient for the motorway and had secure parking. The tapa in the bar was the worst tapa I have ever eaten!
You are next to a highway and you can't leave the hotel without a car!!!!
friendly service provided by the staff breakfast was separate
price, comfort location
The breakfast The spaces in the room. It was the smallest where I`ve been in my life
I was close to university Carlos III.
The hotel is quite nice. The staff was nice, the location is good, it's comfortable. I recommend it. My room didn't have a window, only a skylight.
Cleanliness of the room. The rooms are not soundproof. However, being that I was out all day sightseeing, I was too tired to even be bothered.
The hotel reception staff was very courteous and friendly. This is an uncomfortable hotel. It looks and feels dingy. The smell of cigarettes was extremely strong, even in a non-smoking room. Even worse than that, the hallway stunk of dead fish and garbage. The room was poorly laid out, so that even though it was large in square footage, there was no place to put things. I stayed there only because there was no other place near the University.
We were trapped in lift/elevator when it broke down. No apology from hotel management. Aditional car parking charges
Nice hotel, good room, good breakfast friendly people. Not so far from the metrostation to visit Madrid. We had a good time over there. The last day during the breakfast it was very busy and a lot of noice in the diningroom
- Very nice hotel in general - Very small room with no windows ! - terrible situation, no way to park your car in the town, so no other choice than to use the private parking and to add 15 EUR to the price of the room !
I went into the city every day, and found it to be a little bit far, but it's close to a metro station and a Cercanias station, so it wasn't hard to get in, just about 20 minutes. It was exactly what I needed
Very friendly and efficient staff, excellent room, extremely comfortable bed, and good breakfast included in room price - very impressed! Directions provided on hotel's website weren't easy to follow - would be much easier to find if they said they were next to the huge El Corte Ingles and Porcellanosa just off the M50 motorway
Minimum staff, however very pleasant and helpful. Room was quiet and spotless, also tastefully decorated. Good buffet breakfast choice. Unfortunately the hotel is situated on an industrial estate. To access other areas nearby requires transport. No evening meal is available, however a nearby pizza delivery company will supply guests with a take away which may be consumed in the hotel.
Cheap stay, clean room, perfect for a short visit to Madrit and the neighbouring locations. Basic breakfast though perhaps adequate to the price.
all great from staff to the hotel....location was so wrong.....not close to the station and was so scary to walk around to reach shopping centre near by. location...wrong!
Hotel is very modern and clean. Free secure parking. Very good value for money. Breakfast was very basic but didn't expect much for the price paid.
The location on the edge of an industrial area is catastrophic. The hotel cannot be reached without a car / taxi. Thus, the very low price is canceled. In the closer surroundings there are no restaurants etc. The staff spoke very poor English.
Nothing Your website say "new" and this leaves the wrong impression. I was very dissapointed about this hotel.
The room smelt of cigarette smoke
The room was quite clean. This was specifically about the hotel itself but about the location. We booked this hotel as we were attending a wedding that was outside of Madrid. It took almost three hours by train from the airport and we only found our way around because my friend speaks the language.
the hotel staff was very friendly Maybe they should put something to have breakfast...
very good hotel.everything perfectly:service,room and all hotel very neat and quiet,
it was my seknd time in this hotel.first was perfect,this time not everything was how i want bat was not so bad.its good hotel.
The parking was secure and free. The train station to take you into the city was just up the road and only took about 25 minutes. The bed was very comfortable It was right on the train line, however the room had shutters which blocked out the noise and it was hardly noticeable.
We booked two rooms without breakfast, we arrived in the evening but one room was not ready. We had to wait while the room was cleaned. The manager appologized and we get free breakfast next morning and free parking.
Room and bathroom both very clean. Normally do not use too much amenities in bathroom but this time it was a must as my own were forgotten to home. It was good to have razor, toothbrush etc. readily available. Stayed just overnight, did not have time to explore very well.
perfect interior of rooms, excellent clean , very quiet , excellent bathroom restaurant employees