Quality Inn & Suites Patriots Point

We have stayed in many hotels over the past year, & this was one of the more disappointing experiences we had. The lobby area was very small, although seemed somewhat modern.There was only one woman checking people in & answering the phone. She was competent, but looked like she was going to cry any minute. The room was okay. Really nothing special, especially for a three star hotel. A mini fridge would have been nice. Bedding was dated & didn't look as luxurious as many of the other hotels we have stayed in. The bathroom was small & cheap looking. A bug crawled across the floor, & the complimentary shampoo & conditioner bottles were left in the tub from the previous guest. The hot breakfast buffet was a plus, although cramped. & the orange juice was awful. All in all, it was just 'okay'. Not good, & not bad.

The suite we got was not like the one shown in the photograph. The lobby also was not nearly what the photograph showed. The pool was extremely small. The hotel wasn't very well-maintained. The room had mold around the ceiling in the bathroom, wallpaper peeling, stuff on the walls, etc. It also had an odor to the room that we could not get rid of. The lobby stair rails had worn paint and needed repainting. The breakfast included was acceptable.

When I arrived at the hotel it turned out that the two rooms I have reserved were noted as for the previous night on the Hotel?s system. The Hotel was able to accommodate my family for the night of arrival. The Hotel confirmed that there will be no show charge charged to my credit card. They told me that the only charges that I would be responsible for are the charges for my actual stay. Despite these confirmations, the hotel did charge me for the ?no-show? fee that they promised me they would not charge. I have requested the hotel management to reverse the charges for the nights that I have not stayed at the hotel and I had the confirmation that my card would not be charged. Management has refused to do so. The charges are under dispute with the credit card. I would not recommend anybody staying at this hotel as the staff is disorganized. Poor-poor customer service.

The hotel was clean and the free hot breakfast was a plus...(would get old after a few days though). The rooms were clean but I found it to be a very noisy hotel...lot of upstairs traffic. the pool was tiny but ok for a night or two. The best part was the location very near most everything in Charleston. Overall just average for the money... I would have liked a bit more but I've stayed in worse.