Best Western Suites Near Opryland

Renovation

Pros: Location

Cons: Our online checkin was fine. But we requested one bed on high floor. Placed in a room with double beds and 4th floor. There were no pictures on wall, dresser had 2 drawers that you could see in( open), no couch or chairs, no bedspread, mattress was lumpy and slanted downward toward headboard, and room was cold when we arrived. We asked about this, desk clerk said they were renovating. We were not aware of this and could not cancel reservation. We were ready to leave and lose our money. Will never stay here again or recommend this hotel.

Best Western Opryland

Pros: Generally, it was comfortable, convenient and moderately priced. Breakfast was OK.

Cons: The staff that was supposed to clean the room etc, did not do so 3X and once they started knocking on the door at 8:30 am to clean the room. They apparently don't understand that the hanging card on the door has 2 sides which tell them whether to clean the room or if the guest wants privacy. Desk staff said they did not clean rooms July 4 because staff "worked 1/2 day on the 4th."I tried calling the front desk on 3 different days. They never answered the phone.

Pros: The room was nice, it had plenty of power outlets, a nice TV, a safe for your valuables, good water pressure, and the room was very clean.

Cons: From day 1 I had to deal with noises from renovations going on right outside my door. This was slightly annoying but I could have looked past it were it not for the other issues that occurred the same weekend of my trip. The second day the water heaters all broke and I couldn't get hot water in my room until past noon. The third day the power went out for half of the morning. Overall a very frustrating stay.

Why offer clothes cleaning

Cons: When requested to have two pair of slacks cleaned, the staff mentioned they were forced to offer cleaning by the Best Western hotel chain, but they had to add $50.00 to each item, due to incoinvienece. Why offer it in the first place.