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The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
It is our second visit at this hotel for duration of two years. The main reason we decided to stay at Riu Evrika was the additional security at every entrance of the complex. The hotel offers all inclusive service and the staff is very willing to please the customer but sometimes seems there is a bit of lack of training at the junior personnel level and they appear a bit pushy and not customer oriented. The beach price in included and having the beach bar is quite of convenience , as well as umbrella and chairs at the beach. The water was quite worm this year and clean. The Beach is great , quite clean. All rooms are maintained very clean and the overall pool area is being stripped clean with the water hose in the evening. The food is plent Overall minor concerns. The food quality has definitely denigrated this year, while a lot of attention was given to the serving and the appearance of the salad. I had the tasteless carrot soup in my life ever. Salads were not well prepared, some canned food seems to be served as well. The Japanese sushi was falling apart and the tempura was not crispy at all. The pool guard was taking a nap on the job and the guard at the beach was resting facing the direction opposite at the sea ( meaning he was not watching ). This is a definite safety concern. During the rain it was hard to get to the food court without getting wet. The junior personnel requires some training , as our plates were often scooped before we were finished or the bus-girls/boys would wait at our side pushing that we take our last bite to pick up the plate. Every morning 7-10 bus-girls would stand at the door to greet us, which seems a huge waste of resources. The room was not ready for quite a wile after the regular check in time. The furniture around the pool need replacement.
food is good and diversify but quite repetitive see view, on the 4-th floor, is in fact hotel Neptun Beach ( room 2437)
I liked very much the pool area. The food was good.
Hospitality,food and sea
The room was quite nice, very clean, and also the pool was ok, near the beach and very close from restaurants and shoops The food and drinks was very poor and was of low quality, I recoment not to take all inclusive
we need local currency frequently even all includive plan because we must pay for safetybox, deposit of bathtowel, at the seaside etc.
good food, daily room cleaning, nice pools. I paid for a double room with sea view, but the sea was only a corner of the balcony. For a 4 star hotel, there should have separate rates partially full sea view and sea view.
Animation team, quality of the meals The noise in the lobby at night that was easy to hear on the rooms from the first floor. The rates asked by the doctor in the hotel (free practice, not hotel hired).
Everything was ok. The pool was in use but nobody could use it because the water was too cold. We have got a rainy period and, unfortunately, the hearing system of the room was off all our stay.
Good value for money.Especially liked that it had a big balcony. When we tried to pay for the room, the credit card did not work.So we had to try for about three times until we left.The inconvenience caused by a technical problem was sorted out eventually.
location to the beach, food I ordered half board type of food, and I didn't know that for dinner I have to pay for glass of water , not wine, simple water or tea, when I booked it no any info about it
Staff very friendly and helpful.Rooms very clean and well maintained.Having a drink beside pool was very relaxing. It was near end of season and the drink supply in the bar was very limited .
The rooms were pretty big and the bed was comportable, also the equipment was in the modern style. The hotel confirmed via the phone our room will be located in the upper floor and will have a sea view, however after arrive we found out there is no room with the sea view as the hotel is situated in the block of hotels.
Very big and good equipped rooms. The breakfast was rather poor.
Large room, great beds, program on restaurant in every evening At 4* it could be wi-fi even in the rooms not only in the lobby. The food in breakfest was almost the same each day, and a diversification will be good.
the pool is very nice and clean
It is very close to the beach and to the bus station to Nesebar and to sunny beach central.The bus ticket costs 1 leva and the minitrain 3 leva. You can also walk to Nesebar on the road near the beach, it is a 20 minute walk. Breakfast was ok, there is also a good free wireless internet connection in the lobby and on the ground floor. The restaurant was good if not in the mood to go out. The pool is nice and also there is live music each evening. This can be loud for rooms with pool view, There is no sea view.
Good location, and value for money. Very clean. Nice size rooms with basic furniture. Sutibale for families with young children.
Very friendly staff, good breakfast, clean room, air condition, etc...
Good location: close to the beach and walking distance from the old town. Nice food at the hotel's restaurant. Beach view rooms means you can see the other hotel. The breakfast choice was poor and same every day. Reloading the foods was quite slow sometimes. The WiFi didn't work for 3 days till our leaving (maybe still now). The pool was very cold. We paid for the parking place and they said that maybe we have space maybe we have no space when we wanted to drive somewhere.
The rooms have a nice design and are pretty spacious,the staff from the reception is courteous. The breakfast lasted untill 10 am but if you arrived there around 9:30 your choices in food would be limited and you would feel hurried to eat,the cleaning lady was kind of lazy and only cleaned our room 3 days out of six
Just that it was near the sea All services in the restaurant very poor
I liked the pool , the free internet, free parking , the location and the view from the room. I did not liked the deck chairs mattress. They was dirty and had to be changed. The beach was not very-very clean and the beverage prices wasquite high.
Best Location absolutely did not feel the presence of air conditioning,very monotonous food is not very high quality
Direct acces to the beach - the beach was not too crowded and properly arranged; the room had a nice sea-view; good services at fair prices Lack of sport facilities (tenis, basketball); poor entertainment (excepting several short traditional events)
Location is great - as we were looking for - this hotel is exactly on the beach and we could opt for swimming pool, too. We did not have any problem with parking - we found that the parking lot is big enough. Regarding the variety of food - nothing to complain about. Lack of information - in our appartment there was not any brochure/note with the prices of different services. We could find all these info at the front desk only!!! But there was something missing - the obscene price of the tented bed on the beach - which was more that twenty five euros per day!!! I have to say that in the first instance the front desk personnel said that being guests of the hotel all the facilities on the beach including the tented beds are free of charge - so even they did not knew about it.
Fantastic location, rooms are fantastic value for money, location is superb. Breakfast selection was not to my taste.
the room was very big with a huge bed and cleaned every day, the bathroom was also very spacios and clean, no problem with free parking (at the hotel own parking), nice pool.
the room and the pool were clean, good parking space bad food(for dinner), rude staff, the hotel has 2 stars, not 3, no wireless
Super location!!! Low cost
Amability staff,good food,nice pool. Whater remain on the floor in bathroom,in our room....
Good value for money Very noisy guests, drinking and partys all night long.
it is situated not too far from the center, about 20 mins. nothing else that we didn't expect from the description. (1) in their description it's written they have internet, but they don't. first time they said they don't, second time that the router is broken, same for other guests. when faced with the probmem, the manager was making a big scandal, altough we should have done that. (2) also, the breakfast was very low quality. (3) and they charged us a little more than they should have: the room rates in high season are not mentioned on their board, and they converted the euros we had to pay at a very low rate in leva (we had already changed in leva the money). (4) the walls, at least at last level, are very thin. (5) they have stickers on the hotel on the 3rd star, also on the lighted name only 2 left, three are on the papers in the room.(6)fishing?!
Good location near to downtown Quietly place and nace staff
Nothing. Everything - from staff to hotel room: poor design, bad smell, bathroom had no shower cabin, walls are from cardboard as it's having no sound resistance. Breakfast is very poor and bad cooked - cheese patisserie was smelling meat...It's not at all 3* hotel but only 1*.