|Distance to city center||0.3 mi|
|Nearest Airport||New Orleans Louis Armstrong|
|Distance to airport||11.7 mi|
|beautiful pool||in 29 reviews|
|bed was very comfortable||in 10 reviews|
|bourbon canal||in 11 reviews|
|boutique hotel||in 63 reviews|
|continental breakfast||in 51 reviews|
|croissants or muffins||in 3 reviews|
|cynthia||in 4 reviews|
|du monde||in 4 reviews|
|french quarter||in 30 reviews|
|great location||in 136 reviews|
|jackson square||in 7 reviews|
|new orleans||in 11 reviews|
|room had no window||in 79 reviews|
|rooms are small and claustrophobic||in 4 reviews|
|staff was very friendly||in 126 reviews|
|street noise||in 13 reviews|
|walking distance||in 10 reviews|
Quiet in the French Quarter
Rooms were clean and spacious. Bed linens were very nice. The inner courtyard is beautiful, expecially in the morning during breakfast. Next time we'll reserve a room on the courtyard. Our room faced Decatur St, but was quiet at night.
Very nice hotel lots of good things about it including location and cleanliness and most staff
Very rude and noisy maid staff in the early mornings and no follow up from management at all after I complained
We'll stay here every time!
Perfect location, very nice rooms and beautiful pool area. Staff was incredible and probably the nicest pet friendly hotel I have ever stayed in. Very close to all the fun, Harrah's casino, Cafe du Monde, house of blues, Bourbon St. We walked everywhere had a blast and never even thought about a cab.
Nothing, the hotel was great and New Orleans is one of my new favorite cities on the planet!
Very romantic place; staff was unfriendly
The hotel felt very French, romantic, and quaint. It was in a perfect location and within walking distance to the wedding we were attending that night. The rooms were cozy and the balcony was nice.
Somehow my reservation was saved under the name "Judith" (not sure if this was a mistake on Kayak's end, or the hotel's), and the staff treated me as if I had done something wrong. My name is not/has never been/isn't even close to Judith, so there's no way I accidentally gave them the wrong name. I entered the hotel to check in with the three friends who were also in the room, and they couldn't find the reservation and I had to ask "ok so what do I do?" and they told me to call whoever I booked the reservation through. The woman at the desk was rude and unhelpful overall, and finally, after we got the whole thing sorted out she noticed that the reservation had been made for two people instead of four (all four of us were standing at the desk) and she proceeded to charge us and additional $50 for the extra people. Of course, I was dishonest about the number of us in the room, but an extra $50 just seemed unnecessary seeing as we only planned to sleep there and not use an abundance towels, or even eat breakfast. The frustrating thing is that my emails from Kayak are addressed to me, with my real name, so I think the mistake was actually on the hotel's end and yet they were extremely unkind and did not apologize for anything. It was just bad business practice, but I suppose with a location as great as this one they'll continue to fill rooms no matter the customer service. Also the price for parking was just insane. I recommend looking for other places to park; a few of my other friends found a nearby lot for $15 overnight parking.
Location was fantastic. Staff was very friendly.
The air conditioner in one of our rooms was not working properly, even after a maintenance person came to service it.
very close to canal street and Bourbon street. Able to walk there. Great location for walking to these site attractions.
The bed was very sqeaky anytime I moved. To go to bathroom you had to step up and I kept hitting my foot on the upstep to go in. So I kept reminding my mother to take a step up when she entered it so she wouldn't fall.
The hotel was old which isn't always a bad thing. Our door to our room fell off the hinges and we literally had to sleep with our door opened and unlocked. :( we called downstairs and no one answered. Very dissatisfied
Just not comfy and dated. Front desk clerk did not make me happy with how she handled the door situation. She asked me "What do you want me to do?" I don't feel I should ask. I didn't have privacy in a room with females. You think they would bend over backwards to satisfy us. Not the case. Very disappointing.
$40 for one night of parking
Ants in Bed
Location and over-priced hotel in the Quarter. I was here for my 60th birthday. I chose this hotel because I had been here before and had a great experience. Hotel allowed me to change rooms after the ants were reported twice and after my patience had run out.
Ant problem in one of three rooms reserved for my 60th birthday. Since I have been here before the system is the following: they give you a really crappy room (interior dungeon room with no windows or a small, crappy and smelly room) you inform the front desk that you are not happy, they respond by saying they cannot do anything until the next day even though the hotel seemed to be fairly empty and it was at check-in time and finally you are allowed to move yourself the following day. The rates are all over the place, they change on a day to day basis. I reserved one of the rooms at full price because I wanted to make sure my birthday accommodations were great and I received a very disappointing, smelly, cramped room with a tiny bathroom. Unhelpful front desk. Overall a sad experience.
Front desk clerk never told me there was going to be a charge for parking. I assume it was included. Wish I would of know instead of paying $35 per night. I felt like i was tricked into it.
We waited over 30 minutes for our car
The room was wonderful with a large king sized bed and beautiful declarations throughout.
The included breakfast was a little "holiday inn" but I can't really complain for the price or the accommodation.
With a stay at Bienville House in New Orleans (French Quarter), you'll be steps from Canal Street and Decatur Street. Featured amenities include a business center, express check-in, and express check-out.
Based on 846 reviews
Policies vary by room type and provider.
|New Orleans Lakefront||6.2 mi|
|New Orleans Louis Armstrong||11.7 mi|
|New Orleans-Union||0.9 mi|
|Slidell, Louisiana||28.1 mi|