Value for money
Distance to city center
|New Orleans Louis Armstrong|
Distance to airport
|"Staff were friendly and helpful!"||(in 59 reviews)|
|"Right by the french quarter."||(in 10 reviews)|
|"What a great hotel!"||(in 18 reviews)|
|"I requested 2 queen beds and ended up with one king bed."||(in 3 reviews)|
|"The hotel was better than expected."||(in 11 reviews)|
|"The hotel was better than expected."||(in 11 reviews)|
|great staff||in 130 reviews|
|small room||in 123 reviews|
|great location||in 108 reviews|
|clean room||in 102 reviews|
|great hotel||in 50 reviews|
|hotel staff||in 41 reviews|
|french quarter||in 25 reviews|
|lobby bar||in 25 reviews|
|room service||in 22 reviews|
|great service||in 20 reviews|
|valet parking||in 19 reviews|
|bathroom was very small||in 16 reviews|
|king bed||in 13 reviews|
|price for parking||in 13 reviews|
|mardi gras||in 9 reviews|
The staff was amazing, warm and welcoming. The main areas and rooms were spotless. The decor was beautiful. There were plenty of food options, however, they closed at midnight. Overall, a great hotel.
Would have liked to have a microwave in the room. However, there is one on every floor. My biggest complaint is that the walls are extremely thin. You can hear everything, so much, to the fact that I could hear the guest in the neighboring room pulling the chain to close their blinds.
TERRIBLE HOTEL DO NOT STAY HERE
The hotel is undergoing massive renovations and I had to suffer through a jackhammer the entire time I stay there. I was traveling for business and could not work in the hotel room. The hotel managers had no solutions and basically left me to deal with the noise. The hotel also does not have a gym And gas have to walk across the street to visit another hotel to use their gym
Average but good enough
This didn’t seem like a premiere property. They gave me early check in and I think they upgraded my room but the property seemed older.
Older and pool area not nearly as nice as other locations
Great ace to stay
Hotel was beautiful. Staff was very friendly and helpful.
Nice but old
Staff was nice
Found a hair in room service food. No self parking
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA
Pipes broke the last night and our room had wet carpet; they moved us once I reported it
Not worth it
I liked the room and where the hotel was located
I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
Great location, excellent people
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again.
The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
Will NEVER stay here again!
The bell hops were nice and that's about all I can say nice about the place.
When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
Give your review a headline
Not as expected for a JW
Nice and clean. Close to the main attraction.
Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again.
No cold water from faucet
The JW Marriott is a boutique hotel in the heart of downtown New Orleans nestled by the French Quarter and Canal Street. Rooms feature a coffee maker, workspaces, and the addition of bath amenities. With beautiful views of New Orleans and comfortable furnishings, it is easy to relax at the JW Marriott.
A business center is available with on-site fax, printers, and computers for use day and night. A full-service fitness center is available and features a selection of equipment for strength training, elliptical, and treadmills and take a dip in the saltwater pool. There are several on site amenities to make the stay simple for visitors including valet parking and valet dry cleaning.
While staying, guests can indulge at Fogo de Chao for fire-roasted meats and entrées with a traditional NOLA spin. A blend of Brazilian and French cooking creates a dynamic way to dine. Afterward, slip into the Lobby Lounge for unique handcrafted cocktails, shareable appetizers, and specialty beers. Room service is offered for those who wish to dine in their rooms.
Guests are urged to explore everything the city has to offer. Explore the many coffee shops for handcrafted coffee drinks or sit back at a bar for cocktails and live music. Make a stop at the famous Café du Monde then take in St. Louis Cathedral. Try something new at the French Market or gather with friends for the traditional Irish experience at Pat O'Briens Bar. End the evening in comfort at The JW Marriott New Orleans.
based on 837 reviews
Value for money
Policies vary by room type and provider.
Guests with existing JW Marriott New Orleans reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at JW Marriott New Orleans for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
JW Marriott New Orleans is located at 614 Canal Street, (Driveway Entrance on 611 Common Street) in Central Business District, 0.1 miles from the center of New Orleans. Audubon Butterfly Garden and Insectarium is the closest landmark to JW Marriott New Orleans.
Check-in time is 4:00 PM and check-out time is 11:00 AM at JW Marriott New Orleans.
No, JW Marriott New Orleans does not offer free Wi-Fi.
No, JW Marriott New Orleans does not offer free parking.
No, JW Marriott New Orleans does not offer free airport shuttle service.
JW Marriott New Orleans is 11.5 miles from New Orleans Louis Armstrong. JW Marriott New Orleans is 67.4 miles from Gulfport Biloxi Regional.
No, pets are not allowed at JW Marriott New Orleans.
Yes, JW Marriott New Orleans has a pool onsite.