It was a rough start from check-in: - The designated room on our paperwork (King) was not available at check-in, leaving us a couple in two beds - Upon getting to the room, there was toilet paper and urine in the toilet. - There was makeup all over the collar of the bathrobe (being billed as "take it home for $120") - They were able to move us the next night to a king room, which we found out during the middle of the night did not have a working heater (35 degrees outside at this point). So we moved to our third room of the trip that second night. I'll echo the same concerns with customer service that I see in other reviews here. It's a pity because the property itself is well situated and in good company with the likes of the Ritz and Roosevelt. But it failed to meet any standards for cleanliness and overall guest experience.
The hotel is so nice & artsy... The staff was extremely helpful & engaging I felt right at home. I will book there again.
Location was 2 blocks from Bourbon St, rooms were big with very comfortable beds best place I have stayed in NOLA.
Located just a couple blocks off bourbon street
Shower heads and pressure could be better
Everything went smooth and rooms where very clean. Staff was very friendly.
I found everything to be nicely done. It's right where you want to be to get out and see NOLA. I'd recommend to friends.
No bathtub is the only thing I can think of that I can complain about. Shower was excellent though.
I liked the location.
I didn't like the alarm coming from next door that went off at 8 am every morning. Wasn't able to have a good nights sleep