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Staff didn't care, I was bitten by something while I was asleep, the room was not fully stocked with.minibar or other things. Wouldn't stay here again. This is not a 4 star hotel, it's really far from Vancouver centre also. All of it, they had two weddings going on so it was really loud and the staff didn't care about anyone else, also a bunch of elevators didn't work.
Stopped over for a night after being on Cruise for 10 days. Very relaxing. Was able to rest and wind down before catching flight out next morning. A good distance from airport with no shuttle
Our room was clean and comfortable. We had a great view of the sunrise over the water. Free WiFi. It was a little out of town, but for the price it was unbeatable. There were a variety of good restaurants within walking distance.
I loved the view they gave me of the water, it was just beautiful. At first I was a bit worried since it overlooked part of the pier where there is resturants and more, but when I turned on the AC I didn't hear a thing. The bed was confterble, with down pillows. The room had been remodeled with nice colors and the bathrooms clean and up to date. Parking was very reasonable, and when I forgot I had left my toothbrush at home the provided me with a complimentary toothbrush and tooth paste. The staff was very friendly and helpful, this always makes or brakes my experience, so cheers to that! The patio in my room was very dirty the glass railing and floors, it needed a good cleaning and some new updated paint and patio furniture. Arriving at the hotel was a bit hard as your on a doc / waterfront property with so many people and cars no real area to pull up to, there are some 10 min spots for guest in a parking lot but there where only a few so good luck getting one if it's a busy day. The Rooms and the Hotle need just a bit more updating it looks really nice in the photos online, but it's an older Hotle with still quite a few things that need updating (repurposed furniture in rooms, elevator and elevator entry to parking garage, the AC in the room did not work well felt very humid ( I had to request a fan). The computer system when down at the front desk when I when to check out (but the staff where friendly and quick to fix it).
Loved the river view and proximity to good food. The rooms were cozy and well appointed. The staff were amazing! I couldn't have been happier with the Inn at the Quay. I will definitely stay there again! Can't think of a thing!
Bed was gr8 Sheet were white
Normally find it difficult to find something I liked about a hotel, in this case I find it really difficult to find something I liked about this hotel. The location was good for me is the best I can do.... First room I was in was run down and the heater was making a horrible squealing sound, luckily was able to change rooms, but the staff could not care less - which was consistent during my stay. You can tell the upkeep is lacking in small ways, baseboards peeling away from the wall, cracked and broken furniture/bathroom fixtures and the "art" wasn't even taken off the walls when they painted (paint was on the sides of the frames where they didn't even tape it off).
A guest has to pay extra for parking
Clean the deck. It has spider webs and is dirtty
Excellent all round with good Bar and Dining. Very convenient for visits to Vancouver. Nothing
The first night I was placed in a room that was far too noisy due to sky train.
I liked the spacious room, desk staff, location and price. The refrigerator, microwave, coffee pot, and iron are all great features.
Clean room Atmosphere outside
It was very comfortable and clean. I loved the restaurant.
This little hotel is a bit of a nice surprise... very reasonable prices, interesting old building that has been well maintained. Very pleasant stay. you need a code to get in as there is no desk clerk at night - a bit of a hassle
Clean rooms, quiet on the front side and friendly staff. Would of been nice to know that the a parking pass could be purchased at the hotel as the one that I purchased from the lot was only good till 6am so I ended up paying double for parking.
The room was clean and spacious. The walls are very thin. You can hear everything going on in the next room...everything...if you know what I mean. Kept me awake half the night. Also, one of the guests had a dog and they played fetch in the hallway...very anoying/
friendly staff, nice continental breakfast, comfortable and huge bed i had discomfort in the fact that there was no one at the front desk 24 hours
Staff: pleasant & helpful Spacious room Location; we didn't do our homework, much further from Vancouver than we expected but Sky Train was closeby.
We had two very comfortable queen beds in a quite spacious room on the 3rd floor. Breakfast was very basic but acceptable. Staff (all three that we met) was very friendly. Right next to skytrain entrance which means easy access to all of Vancouver and the airport. Next time will probably try to get the top floor as we can hear the upstairs people walking in their rooms. We happened to be facing the street so skytrain noise was not a problem, the freight train locomotives though made a lot of noise (blowing the horns) during sleeping hours. A/C fan's white noise helped to minimize the noise.
Well I would like to be more service. Also I booked king size bad and when I got there I found queen size which not good and not trust.
I liked the free shuttle from the airport but the shuttle broke down & we had to drag our luggage about a mile. Nobody's fault. The room was nice for a one night stay. We had no problems. Hotel personnel were very friendly. I don't really have any negatives to mention
Bed and pillows were comfortable. TV was nice. Also, having a frig was handy. Too much furniture crammed into small room. Our microwave did not work.
Located near the Vancouver airport, shuttle. First (non smoking) room smelled like an ashtray. second room had stains in various areas of the rug. We found bits of food in the bed linen. The hotel is aging and needs a refresh. And it needs to polish itscleaning procedure.
Proximity to the airport All he had left was 1 smoking and 1 non smoking room (I booked 2 with Kayak). Both smelled really bad. Even the bedding was heavy with stale smoke. In one room the AC was so loud it kept us awake. In the other room, it didn't work at all. Bathroom was clean and towels were okay but the carpet wasn't vacuumed properly. I'd never stay there again. When we left in the morning, the hallway and elevator smelled so rank that I gagged.
This hotel is not far from the airport. Staff are friendly. The facilities are enough for short stay, such as an indoor swimming pool and a table pool. Restaurants such as Tim Horton are nearby. Shuttle bus is provided to and from the airport. As we only stayed for a night for layover, it is good enough. The hotel looks outdated. There is only one elevator for all floors. One ice machine is located on the lobby for all floors.
Close to the airport Room was stuffy and cramped. Trash under the bed. Did not have a clean feel to it. Check in staff never smiled. Think I will try air b&b next time
Location re: airport. Difficult finding when returning from city (from north).
Not much. Continental breakfast was the worst I've seen. TV didn't work Wifi was really slow. Bed was uncomfortable. Heater just blew cold air very loudly and constantly all night. Had a very poor sleep, at best only an hour or so.
Great location enabled us to get to the airport quickly. Quiet on the floor.
Hotel was awesome we loved the pool but wished there was changrooms in the pool area overall five starts for sure
The room was clean. Check in/out was easy. Good restaurant next door. The television didn't work and the Internet was so bad that it may as well have not existed.
Room was a good size and well equipped. Shower was great. Food in the attached restaurant was quite good and reasonably priced. Very convenient location - easy access to the freeway into Vancouver. Parts of the hotel are showing it's age, but as long as you can live with that it's a good option,.
Gave me a suite
Proximity as well as view from our room. Breathtaking. Even with the view of the planes taking off we heard nothing because of the great soundproof windows. That our stay was too short to enjoy everything.
View of the airport was amazing, And completely quite.
This is a very nice new hotel. What sets it apart though is its location. It is right in the airport steps from international terminal. Though more expensive than typical layover hotels, the convenience to us was more than worth it. No shuttle buses or taxis!
It's very nice to be able to walk from your gate to the hotel and vice versa. The staff is polite and efficient. The rooms are spacious and comfortable. The only real drawback is the price of everything. Vancouver is an expensive city, and airport property is expensive, even in more affordable cities, so you can imagine how expensive YVR ends up being.
We just stepped off the plane and into our hotel. The bathroom doors didn't allow for complete privacy.
At the airport so very convenient Food in restaurant a bit expensive
Watching the planes landing and taking off; being able to walk the concourse of YVR and people watching. We could hear the neighbours talking at night while we were trying to some sleep before an early morning flight ... not very sound-proof.
Location - convenient for flights. Appalling lack of maintenance including: An electrical junction box with an extemporized, ill-fitting metal cover through which exposed wires could be seen, Shattered tiles in bathroom, Peeling wallpaper, Cracked sink, Stained carpets, Beat up furniture - scraped, scratched, chipped. For such an expensive hotel, this room was unacceptable but it was really late and we had a 6:00am flight next morning so we slept in it. I informed the clerk upon check out and got "So sorry, thanks for staying with us, bye". My advice: take the shuttle to an off-site hotel.
We liked the proximity to the airport, the staff, size and cleanliness of the rooms. The sliding, louvred doors on the bathrooms.
Very polite staff n efficiency in dealing with luggage. I had a bag full of smoked salmon that needed to be kept in the freezer overnight. Done.... Nothing.
Being inside the airport and being very quiet. For the amount of $$ the room was, I find it insulting for the hotel to charge over the Internet usage. Its an old business model that has to b changed. Absolutely not acceptable.
Great location, clean room & enjoyed very much of a free breakfast buffet
Kayak messed up my booking, they booked me in a fully booked hotel
The hotel is in a nice location. It was very easy to get to and from Vancouver via the Skytrain. The hotel was clean and well maintained. No real concerns.
Private entrance parking Price
Walking distance to shopping and restaurants. Parking garage is very awkward and confusing. The parking spaces are small and narrow.
Location. Full breakfast.
Quiet at night Room was very stuffy and AC machine was very loud, even in the low setting. We expected complimentary slippers, toothpaste and toothbrush considering the Hilton is a higher end hotel. But no.. And no complimentary water. These small things go a long way and it's ridiculous that we would have to pay $12 to stay at a hotel. Really unimpressed with the Hilton
Check-in process: Very friendly and helpful lady Jasmine. Pier 73 restaurant was very good. Nice lobby. Clean room. Comfy bed. Quiet despite proximity to airport (others complained about this, maybe it has to do with which side of the hotel your room is on). Available parking was scarce. Elevators were slow at times. No bar other than Pier 73 restaurant.
Hotel is clean and neat. Every 20 minutes on the hour,24 hr airport transportation in and out of airport. Very nice. Thanks.
Clean , neat well land out, love shuttle from airport. Food in Pier 73 leaves a lot to Be dired. I had pasta and it was awful. When I come back I will go Into town to eat. The food at Pier 73
Very clean, comfortable beds, friendly staff, great location, close to everything. none
Close to YVR, great restaurant. Hard to get to, no free parking, no pool
First time I have booked through kyak and when we got to the hotel we were not given the room we booked and paid for a deluxe king room but a much inferior queen room. We had to go back to the desk and complain and we're eventually given a king room but not a deluxe room. The hotel told us they only give out rooms they have if you book on line not the one you paid for. Won'the using kyak again. H
Location near airport Shuttle bus from and to airport was excellent Rooms are dated and need refreshing. Food at Pier 73 needs much improvement. Breaskfast on the other hand was excellent and staff very attentive and cordial.
Clean, modern, comfortable, easy access from airport My room heat was broken and it was too late to move, too late to have a maintenance guy come up so I just asked for some extra blankets, which were delivered. When I complained in the morning upon check-out, I was disappointed to have not been offered anything other than a brief sorry by the person checking me out. As I had a plane to catch, I didn't have time to take it further, but it honestly didn't even look like it was recorded for later inspection. I"m sorry for the next person in the room!
The resort,food, beverage,room service and staff guaranteed that we will return. Thanks Nicole ( in training) and Britney
The airport shuttle was fantastic!
Very close to the Vancouver Airport. Free WiFi!
Clean, front desk was helpful and courteous
One of the things that make this a really great stay for my is it is so close to the Skytrain. I cannot be bothered to drive in Vancouver and having the train so close makes getting around the city so easy. As for all hotels the staff make or break the hotel. This one has friendly and knowledgable staff. The hotel was spotless, which tells me the staff I did not interact with are also great at what they do.
Friendly Don't have toothbrush and toothpaste in the bathroom
Friendly staff, modern facilities
Close to supermarket & train station The town is almost Cina
Although the hotel was situated out of the city it was very well serviced by public transport, which made it easy to get around.The staff were very friendly and helpful.
The friendliness and helpfulness of the Front Desk staff - excellent nothing
Close to the train station. Very convenient
Winthin walking distance to a lot of good dining and shoppong, and next to public transit station.
The facilities and location aree great, if you need to stay to fly. The gym and hot tub also a plus, free Internet and public transportation to downtown just outside also many shops and restaurant lesss than a minute walking. The reception staff just perfect, they go the extra mike to to make your stay very comfortable. Nothing
The water from the tap tastes better than most bottled water. Quite sweet. This hotel is new, located by the airport on the edge of Chinatown. There is a large asian grocery store behind it, along with multiple options for a quick bite. Easy access to airport and main roads. $4 for the bottle of water in the room is a bit of a trap for oversees travelers still foggy from the long flight.
Room was very spacious and comfortable but was, unfortunately, next to the elevators. This resulted in a very noisy evening and this noise commenced again early in the morning.
Clean room, close to airport, dinner was easy. Location, no where to walk, had to drive up north for everything we wanted. Pool was old/dirty feeling, did not stay to jacuzzi. Wouldn't stay there for vacation.
Loved the Element, so nice-great view, friendly staff, clean, and relaxing! Perfect. The location was not my favorite but it was not a bad area, I just prefer further North or West, but for Metro Vancouver it was very nice.
i don't have to stay here again? The Address we were given was wrong, as a result spent a good 30 min driving around the block looking for it. it isn't a dedicated hotel instead it shares a building with residence. lack of parking was a major issue the bathroom shower curtain was too short by about 2 feet as a result we had water into the room.
Excellent customer service...very clean rooms with great amenities. The continental breakfast are great. Pancakes are delicious. They even put out a water dish for dogs by the entrance. The white sangria from the bar was the best I've every had. Everything was great.
Considering the price, this motel was incredible. They were able to locate a room on my preferred floor, even though they seemed to be quite full. The room itself was nicely appointed - more like an upper level facility than the mid-rate chains. Lots of little touches to help out tourists. Staff always friendly, helpful and positive. Everything needed was easily available. Gotta love the ducks. Shuttle didn't seem to run on time, but the drivers made efforts to get back up drivers and vans involved as needed.
Very comfortable beds, quiet, clean, friendly staff, close amenities. Heater/cooler is pretty loud, fridge not cold enough and couldn't adjust it.
There's a rubber duckie in the room, which is cute. The beds are nice and the grounds are well kept. The signs are cute and kind of funny. The first night, the key didn't work. After 11am the next day, the key didn't work... so I finally said I wanted a key that worked out ENTIRE stay. When I checked out, the staff was a bit dismissive. The place in some ways is a traditional hotel, in other ways is trying to be kind of a fun hipster place.
Very good shuttle to the airport
Rooms seem a little dated and smell odd and probably need fresh paint and carpets to freshen up the place
Location, access to airport van, use of bikes for the day. Room clean, beds comfortable, staff helpful and friendly. The air conditioner was noisy
Free shuttle to airport, close to restaurants and prise.
Overall the hotel was clean, especially for the price we were paying for just one night. Didn't spend much time at the hotel, but the front desk was helpful in providing information on getting around to the Vancouver area. There were a few times the toilet in the bathroom kept running so we played plumber. No other complaints!
We like to stay at this hotel as it's affordable and in a great location for travel. The rooms seem to have undergone an update and they felt clean and comfortable during our last stay. It's one of the few hotels that gives you exactly what you need at a great price. Accent inn doesn't overprice themselves like many of their competitors! We find it challenging to get from the airport to the hotel on the shuttle and usually opt for a taxi instead due to the long waits. This is never the case when we take the shuttle from the hotel to the airport. It's not a big problem but there is room for improvement there.
The staff, the location, so clean, free shuttle to and from airport. Would happily go back. Thank you Kayak for the great price and service. Nothing.
For a busy trip in progress the staff at the hotel were completely helpful to make things go smoothly. Many Thanks
The funny little sayings and admonishments here and there. Upgraded to a kitchenette.....so what not to like. Recent reno is perfect. Polite and helpful staff at hotel. Our favourite place to stay. The rubber ducky in the bathroom. Very clean and excellent bed. The shuttle driver at the airport could have helped us with our luggage. We had to take it with us into the cab. I guess my wife with a cane didn't impress him enough to move.
We like the excellent service and entertainment of the casino Other than the Casino, there was no other entertainment of restaurants within walking distance.
Ease of Location.
Front Desk staff very friendly and helpful. Room nicely appointed. Great value. We would stay there again.
comfortable bed, nice ammenities room key cards problematic, only 3rd card opened the door
Wonderful restaurant and dinner. Casinos nice addition staff professional and efficient towel bar in bathroom at front of sink makes it difficult to shave for him and apply makeup for her reaching over
room key/card difficult to operate in both the elevator and the room
Awesome stay. Great staff and very helpful in every ways. Thanks Keisha/Pauline :)
I liked that we could come in late and still have somewhere to unwind or get something to eat
I loved the friendly staff, cleanliness of the whole place, comfortable beds, good food and good price. I would like to see the cost of the internet included in the room cost.
The free parking was appreciated, though not advertised. People were friendly throughout the stay. There were no tooth brushes and the airconditioner was very loud and would turn on and off. Understandably because it is an older building that was renovated. It would have been over priced had the full price been charged.
The beds were amazing. Seven foot wide and very comfortable. The breakfast were delicious too & quite reasonable The location meant it was far from a lot of things. At least 30 minute walk from the nearby shopping mall and train stop
The room was very nice and quiet. Restaurant was excellent. I was quoted at $397.00 for 3 nights before tax on booking.com but the hotel originally charged me $147/night. Tthe hotel reduced it to $139/night when I questioned their rate, which was better but still not the quoted price. There was confusion so I have to assume that the rates on booking.com are incorrect or.....
the room amenities were very good and it was comfortable stay. the security was very good also and the staff was very friendly. the restaurant was extremely over priced and a turn off. this was the first $9.00 bowl of cereal that I have ever seen. location left some to be desired also.
the beds were awesome; excellent time
Front desk staff, ALL staff, efficient and personable. Food in Apron, and room service, excellent. Rooms were sumptuous, quiet. Loved the tub and shower. Location was perfect! nothing to dislike.
Efficient check in. Well appointed room. Good location for airport.
Did not feel overcrowded. Modern, new hotel and very clean. Easy access since it's nestled away from main traffic and pedestrians ... so quiet. Nothing.
Well keep, maintained, beautiful rooms, very nice staff dining area needed cleaned, very high price food
The airport transfer was great, good service and running on time always!
Room quality - shower, faucets, tv,towels, robe No mini bar. Inexperienced desk agent
Very nice rooms, spacious. Restaurant was also excellent. Close to airport as well.
Room was very comfortable, and also enjoyed the indoor and outdoor pool facilities. Great location for wanting to be near Richmond and also Vancouver. AC in the room was broken.
Staff was courteous. The place is clean and tidy. There are restaurants on site and nearby although it's a bit lack of selection. The waterslide was a nice surprise. Door key does not work every day. There is one day that I had it changed three times, one time was back to back, up and down twice. I told them if it did not work the last time, they would have to come up to my room since I was having arthritis flare-up. Walking up and down two times at the end of the day with my flare-up was not fun. They kept telling me it was my phone then my credit cards although they were kept separately, one in my coat pocket and the other in purse. In addition, it still did not explain the back to back two times in a roll. It is just ignoring.
Broken air conditioner, dirty pools and TV remotes missing. Everything is a little worn out. Wifi is useless.
Free access to adjoining Steve Nash fitness center Wifi connection was poor and slow
Air conditioner did not work and was blowing warm air into the unit. Very hot evening no sleep. So sad.
Hotel is modern, well-featured and well-located. Yellow stains on sheets. In-room heater very, very noisy and thus unusable. When staff were notified of these items at checkout, they took note of them but made no effort to offer compensation.
The beds are extremely comfortable There is a different Sandman hotel on the same street as the "Signature Sandman hotel." It is extremely confusing. Also, you need a room key to use the elevator, even to get down to the lobby!
Staff was very friendly and helpful.
Nice rooms. First night had no AC but hotel made it right and gave me a meal voucher for my trouble. Restaurant was average at best and over priced. Denny's on property was good. 1.5 mile walk to public transportation.
Good location - convenient shuttle service that is close to the airport, easy to get into Vancouver, really close to the night market. Customer service very responsive to needs. Free breakfast (wasn't fancy but did the job if you had a full day ahead of you), WiFi (not spotty for me at least), parking. Didn't notice anything that was lacking. Things went pretty smoothly. It wasn't unclean but I would have liked it to be cleaner; but that's just me and I like things to be super clean while my friend was perfectly fine with the level of cleanliness.
proximity to airport bathroom waas very cramped
Okay for the price. Breakfast was fair. I did not have a credit card, so they charged my debit card 250 dollars for deposit. They "refunded" be when I checked out, but I never got the money back in my account. So instead of 80 dollars, this hotel room now cost me 330 dollars for the night.
The shuttle service made it convenient. The staff was helpful and suggested an excellent place within walking distance for dinner. The room was adequate. The breakfast was decent.
front desk fellow was superb
Cheap, Nice rooms and Nice people. Miss something to drink om the fridge.
Easy access to public transit. Extremely comfortable beds. A really good breakfast service Decent wi-fi The staff actually pay attention to the do not disturb sign on your door Windows that open Refrigerator and coffee maker in the room Shampoo that smells like candy Good view of the mountains on the north side of the building I was in a corner room and the bathroom was a bit small. I don't know if other rooms have the same problem or not but that was mildly annoying as I have broad shoulders. Incidentals deposit was NOT disclosed until arrival. It should be disclosed upfront.
Due extremely late arrival(4.00am) because of flight delay was greeted by a very friendly night manager who made check easy even offering hot drink before going to bed.As we had an early start we down to breakfast to be greeted by the lovely lady in dining room whom proceeded to make us a hot waffles an couldn't be more helpful. No
Close to airport. Quiet. Friendly, helpful staff. Free parking. Airport shuttle does not run early enough for 6:00am flights.
The staff, both at the front desk and in the breakfast room, was exceptionally friendly. The shuttle to the airport was on time and took only about 10 minutes to get to the airport. The breakfast was simple but delicious! (They even had fresh waffles) They could have cleant the air-conditioner/heater system inside, too. When we turned the heat on there was a bit of a bad smell. I guess it was due to dust inside. It was not too bad, though.
A few positives: very pleasant and helpful staff, close to airport, free parking, a continental breakfast. Room was not well maintained - stains on carpets, wallpaper discolored and curling up, holes in towels, evident accumulation of 'gunk' in AC. Overall low value for the price - another hotel nearby higher comfort/value, same price
NIce rooms, great location. So close to the Richmond Nite Market, it was within walking distance. This hotel has a lot of amenities like the water slide and pool, free wifi and parking. Great selection of restaurants within the hotel. Although this is a casino resort and it family friendly and provides amenities that are convenient and fun for the family. the complimentary parking is a bit far from the entrance. Wish there was a closer entrance to the hotel without going through the casino. We couldn't enter through the casino because we had children with us.
I was visiting Vancouver to attend the Women's World Cup. The River Rock Casino Hotel was very convenient to downtown as there was a metro stop on the Canada Line that was connect to the hotel. Eight stops and 20 minutes is all it takes to get to the Vancouver City Center station.
We've been staying at the casino hotel since it first opened years ago. Richmond is two hours away from Seattle so the River Rock is an affordable overnight getaway several times a year for us....especially since the Night Market opened in the adjacent parking lot. The suites are spotless and the in room safe and small fridge is a nice touch. Have never had a bad room in either hotel tower and the buffet and Sunday brunch in the Dockside cafe are okay. Parking garage is poorly located and a pain to drag our luggage through the casino floor or outdoors in weather, not a real positive last impression. The rooms are showing its age. Mattresses are sunken....floor tile grout missing and or needing sprucing up in our bathroom....bath wallpaper edges are peeling away from the baseboards...one of only two West elevators was operable all weekend long (second time in the past two visits). and although the bath linen was more than sufficient, the towels are far from luxurious and feel thin and rough. There are several hotels in the immediate area that we've stayed at whenever the casino was sold out or required two nights reservations. I would never want to pay full price at close to $300 a night....ALWAYS check several travel websites before licking yourself in.
The pool Na
The kayak listing didn't specify that this was in the "hotel at River rock" not the resort side as it was listed as. Sort of false advertising. Rooms were smaller on that side but still ok.
Right by the sky train. Easy to get to it from the airport & to get down town.
Gorgeous resort with immaculate hotel room. The woman checking me in at the hotel was trying to dissuade me from taking the sky train to the airport, saying that the train "wasn't dependable".
The best Location in Richmond, the best coffee is free, funny swimming pool, and nice staffs. Self Parking too far.
The staff were amazing. Everyone was friendly, greeted guests with smiles.
Liked the location Didn't like the staff: not nice at all! Didn't like the facilities: too big, not clean, very crowded, the gym was stinky and old, the restaurants were worst than a school cafeteria.
The comfy beds
Great stay, with an amazing weekend buffet. Came for the gambling, but enjoyed the relaxation and attentive staff.
The hotel was nice and clean and the staff was friendly. I will stay there again. The $5 fee for parking was not a big deal, but the garage was not full. It just seemed unnecessary.
Comfort and clean Customer service
Choose due to location near the Vancouver airport. Shuttle service was timely and driver was helpful. Breakfast was more that expected. Front desk attendant was quite helpful in obtaining boarding passes for early morning departure. All in all, a very nice stay.
The location was perfect for an early morning flight. The staff was very pleasant and the room was clean and comfortable. This was the best hotel that we stayed out during our three week trip.
The hotel is excellent, the room was spacious & wi-fi is a plus. The airport shuttle was the reason I stayed at this hotel, and as the driver pointed out to me it is the only hotel not in the YVR flight path so it was very quiet at night. It is located next to IMAX and Spaghetti Factory. There is no store nearby so the hotel carries alot of snacks and even some frozen dinners as there is a microwave in the room. It was horrible weather, and I would have liked in house movies, but not a necessity.
I loved the suite which allowed us to store milk for our toddler. The beds were comfortable. We enjoyed the flat screen TVs. The breakfast was okay. The bathroom was too small for a family of 3. The towels for fitness center and pool were usually empty but it was a holiday weekend.
Staff were friendly. Our room was spacious and clean. The room's air conditoning unit made too much noise.
Quiet location with fast access to Richmond and Vancouver city center and the international airport. Cinema (IMax) accross the street as well as three dining locations. Air condition used for cooling and heating tends to be noisy.
Very new and nicley furnished and decorated. Great amenities.
The house keeping service is terrible. We asked for housekeeping to change my sheet and towel, they gave me attitude. Instead of change new towel, they just folded my towel and put them back.
Standard breakfast. Comfortable bed, friendly staff. The air venting was not optimal in the room. Cleaning rooms; they didn't add the bathroom utilities (shampoo, soap) till we explicitly asked for even when the bathroom was running out of them.
The price. The wifi is slow.
The beautiful hanging plants outside, and the surprising peace and quiet despite a very busy, urban location. We also appreciated the free shuttle service to and from the Pacific National Exhibition.
Hotel very clean with all facilities one could want. Location good for skytrain to downtown Vancouver and access to seabus. No complaints at all.
Location and easy internet access pop machine not working properly
The staff is very accomadating,very friendly. They always go out of their way to make sure the guests are enjoying their stay. I found a room there by chance in the middle of the night many months ago, just another hotel on the highway. Now I choose this inn and will stay there in the future.
in the middle of a heat wave, the A/C was a life saver!, and the free ice didn't like the fact that there was a party outside my room till almost 2am, and hotel security had done nothing to quite them down.
This is by far the best handicapped accessible room I have ever been in . Room very easily navigated with wheelchair . Bathroom is Wonderful ! Raised seat on toilet could be a little higher but works okay as is. Shower is to dream about , bars properly placed , You can walk into the shower without lifting your foot more than an inch. Sink allows wheelchair to fit underneath . All other motels should use this as a template . Staff were pleasant , service excellent , a most enjoyable experience . Oh yes, and the adjoining restaurant had great food , cheerful service. .
It was central to all the places we going to.
It was very quiet and the room was clean and inviting. TV listings are very slow and you have no information about the shows. Having time between appointments is not a time to waste looking for a news channel.
clean,courteous,efficient.,economical,close to restaurants none
Price was high for quality
Room was clean, nothing fancy but fine and exactly what I expected for the money. No problem parking. I'd go there again. Not much close by if you're on foot, but luckily I wasn't. Check out was at 11:00. Went to the attached restaurant at 10:00. Food was good but service was very slow. Took an hour to get out of the restaurant. Got back to my room at 11:02 and found that my key had been deactivated. Had to go downstairs and get the front desk to reactivate my key so I could get my stuff and check out. Basically, breakfast for one and checkout took an hour and a half and put me behind schedule all day.
shuttle service to airport. It was only an overnight stay
Location and amenities in the vincinity of the hotel. No Safe in the room.
Staff were helpful,hotel close to air port and had a shuttle.
Convenient location to Vancouver A/P and easy access to downtown Vancouver. It was Canada day and there were no food services available. However, we found a good restaurant at the adjacent mall.
Every person in the hotel was great. We booked a day tour of the city and after waiting a long time, they arranged a private SUV with a wonderful guide to take us (6). When we got back to the room, a tray of fresh fruits and bottle juices were waiting for us along with a note saying they were sorry for our long wait for the tour bus. It was not the hotel's fault. not a thing
Easy access to tons of restaurants and stores. Near the airport. I stayed at 5th floor where wifi was weak. It is not only slow, but is very annoying that my browser on the phone refreshes every a few seconds after connecting to their wifi. In addition, I have to login every a few hours to keep connected.
Dining facilities were very good & well priced.The shuttle service to Vancover airport was excellent. Thank you.
The shuttle pick up was timely. Checking in and out smooth. Guidance for getting around was professional personal and courteous.
Peaceful location and efficient staff. Absence of a dining area and bar
easy come & close to airport.
Convenience to airport Far away from downtown Completely Asian area that are not open to others