|"Great staff super clean."||(in 99 reviews)|
|"Bed was very comfortable."||(in 49 reviews)|
|"Very nice decor & rooms."||(in 68 reviews)|
|"Dark, cold, motel-like hotel."||(in 21 reviews)|
rooms, staff and cleanliness
I stayed in the shared room, nice for 1-2 nights. The rooms coed it's like a high class hostel. Overall enjoyed my stay
Great stay for a great value and prime location
Luxurious amenities at a fraction of the cost of expensive hotels in Times Square, The Out NYC was a perfect stay for the single traveler. I stayed in their dormitory style rooms for no more than about $80 per night. Single, private rooms with a king bed were available for about $160 per night if you should need the privacy. The dormitory style rooms that are cheaper may very well be worth it for a solo traveler. I found it to be a nice way to make new friends while in the city and an inexpensive way to stay near Times Square at a very reasonable price. Of the many things I enjoyed about this hotel the Jacuzzi, sauna and steam room were of my favorite amenities. Aside from that, the staff was overwhelmingly pleasant and made my stay a very personal experience. Big thanks to Terrance, Natalie, Steve, Roxy and Ro for their hospitality at this fantastic hotel. I will stay with them again upon return to NYC.
Impossible to sleep depending where your located in the hotel. If your on the same side as the club good luck getting any sleep at all. I could here the music and the DJ better than I could hear our room TV. Had to keep AC and TV on in attempt to drown out the music.
Location was excellent
Out is a value, but feels like a value
Good price and location
AC unit was extremely loud, impossible to sleep well with it on, and it was humid hot summer in NYC. Major bummer. No towels in pool area had to call 3 times, there is barely any staff around ever. People seem to be here to crash for parties or work, not really a vacation hotel.
Poor room and clealiness
The outside seating area attached to our room and the internal attrium. Staff were very helpful.
We booked a suite. Very small room with only a bar mounted above the credenza to hang clothes. I had to make a conference call the next down so went to a common seating area downstairs It was dirty with several chairs stained with spilled drinks. Very loud club which didn't close until 4:00am. Good for young folks less so if you are a little older.
The mini bar
Great concept...poorly run
Liked that 4 of us could have a room where we each had our own bed and tv and be fairly close to great destinations.
The place is right beside a night club and the room we were given initially was right beside the club. You could feel and hear the music in the room all night. There was also an "emergency exit" door right outside our room that was used by service personnel. The door banged constantly with people coming and going. Seriously the bang was so loud it made us jump every single time - this was every 15 minutes or so the entire night. None of us slept (myself, my 63 year old mom and my 18 year old daughter). One of the Tv's didn't work at all and another had a bad picture - we asked for it to be looked at - never happened. No way to lock the door from the inside and no "do not disturb" sign. We complained about the room but of course they couldn't do anything other than move us for the 2nd night and offer free breakfast (which was actually brunch starting at 10 am which needs its own whole other review). Room was dirty - carpet, sheets...Then the second night we did have a quieter room. While we were getting ready for our show there was a knock on the door followed by a male employee walking right in - no waiting for us to let him in - just walked right in to fill soap in the shower??? What if we had been naked? So bad it was laughable. At least we all have a funny story to tell. A tv and 2 lights didn't work in this room either. Awful awful place. People were nice but didn't follow through on the service at all.
A staff member member became rude with us in the hotub area. We were compted $50 in room service because of it. Other than that, the place was great!
A true bargain
I usually stay on the lower Eastside when I travel to New York for the restaurants and art galleries. I selected the out purely on the basis of economics and the desire to do something slightly different. Although there are no art galleries and only a handful of restaurants in this neighborhood it is walking distance to time square and the theater district. If shows are your game, this place is pretty awesome. However for 160 bucks a night with good sheets and a recently renovated modern bathroom I do not feel inconvenienced at all. You can easily take the blue line subway down to Chelsea or Greenwich Village and as long as the weather wasn't as terrible as it was during snowstorm Jonas during my stay you can easily walk east across to the Bowery once you have moved south a bit by train. There's a charming coffee and breakfast place right next-door to the hotel which was friendly and provided healthy food options. The staff at the hotel although not the most polished was extremely helpful during the storm. They were able to extend my stay since I was stranded with all flights canceled for 2 days without gouging me. I had a problem with my television remote which they expeditiously repaired and I appreciated the attentiveness and speed. The hotel restaurant was, meh, just fair, certainly not awesome as compared to most restaurants in New York, but they get points for being the only place open on the night of the storm. And again at bargain-basement prices for the room one as little right to complain.
Proximity to various NYC highlights is very nice.
I understand parking in NYC is difficult, but a better alternative could be achieved.
A stay at Cachet Boutique New York places you in the heart of New York, within a 15-minute walk of Madison Square Garden and Times Square. Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services.
Based on 1,733 reviews
Policies vary by room type and provider.
Hell's Kitchen is known for: gritty & diverse, young professionals, brunch spotsMore
Learn about New York on KAYAK
|New York LaGuardia||6.6 mi|
|New York - Penn Station||0.7 mi|
|Secaucus Junction, New Jeresy||4.1 mi|