|Distance to city center||0.9 mi|
|Nearest Airport||New York LaGuardia|
|Distance to airport||5.4 mi|
|central park||in 423 reviews|
|coffee shop||in 107 reviews|
|comfortable bed||in 173 reviews|
|great location||in 784 reviews|
|happy hour||in 133 reviews|
|hotel is old||in 308 reviews|
|new york||in 53 reviews|
|old hotel||in 323 reviews|
|park lane||in 26 reviews|
|resort fee||in 65 reviews|
|room service||in 148 reviews|
|room was spacious||in 134 reviews|
|staff was friendly||in 303 reviews|
|tea or coffee||in 61 reviews|
|view great||in 316 reviews|
Ice and coffee all extra. And there is an unavoidable facility fee.
Lovely hotel and stay. Bathrooms are dated.
Lovely room- 41st floor great view even though we had a had a southeast facing room. Courteous service.
Not sure what the resort fee 35/pp goes towards. Not really a resort- but u have to pay it. Not included in the Expedia price. Had I known- prob could have had a better hotel. also-overwhelming horse poop smell right across the way. Not their fault-but it's there.
Run down room was no where near as nice as website photos.
Location is absolutely excellent.
The room was small and dingy/run down - but clean. the a/c/heat did not respond well to temp changes. It reminded me of an old unrenovated best western. certainly NOT what the luxurious photos in the website lead one to believe.
Location is great but the customer service was not
The location of the hotel is perfect, On the edge of Central Park minutes from 5th avenue shopping. There are some restaurants nearby too. If you are interested in doing something touristy the horse and carriage rides are right outside.
Where to begin. I was only there for one night and it was extremely expensive. On top of that they charged me a $35.00 "facilities fee" which was for WiFi, cocktail happy hour, and other amenities. I used the WiFi which worked fine but the cocktail happy hour was a disaster, very disorganized and the staff wasn't super pleasant. I wish I had the choice of adding on these extras. Also, upon check-in the key machine was not working so I was not authorized a room key. Each time I needed to go into my room I had to ask someone; one time I was waiting in the hallway for 30 minutes until someone showed up. It could've been a better experience.
The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice.
The bathroom could be cleaner. There were chipped tiles and the faucet was lose.
Great location but the rooms really need an update
The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request.
The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again.
There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything
You see and hear everything in NY. Its a life experience !
The bed was certainly comfortable. Probably the best part of the room.
A coffee maker would be nice to have.
The location is amazing and the staff generally helpful.
Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
I don't recommend this hotel
They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
With views of lush Central Park and the New York City skyline, Park Lane Hotel provides four-star amenities at a convenient, albeit beautiful, location. The 46 story limestone and glass structure sits on Billionaire’s Row, allowing guests to experience the life of the New York City elite. Park Lane eclectic elegance is shown through 631 guests rooms, all equipped with opulent bedding and the complimentary and signature New York Times delivered daily. With guest rooms and suites facing either the city or the park allow visitors flexibility in layout. For the poshest of visitors, the Presidential Suite and the Park Lane Suite offer world-class views and service. Amenities include a twenty-four-hour fitness room. However, guests often note two amenities that enhance their stay more than others: the evening Hospitality Reception, which includes hors d'oeuvres, wine, beer, bottled water, soft drinks and snacks, and the superlative Concierges. The hotel also serves as home for three dining options. The Park Room restaurant couples breathtaking views of Central Park with fine dining, making it the ideal spot for a Sunday brunch or a romantic dinner for two. Guests can also enjoy cocktails and light fare in the refined mahogany walls of Harry’s Bar and Grill. For a quick bite to go, the hotel provides coffee and pastries at Cafe on the Greene. This combination of elite accommodations and ideal locale makes it a premier destination for travelers looking to indulge in New York City.
Based on 8,047 reviews
Policies vary by room type and provider.
|New York LaGuardia||5.4 mi|
|New York - Penn Station||1.4 mi|
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