Park Lane Hotel, New York Hotels from $326

Guest reviews

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Couples
Families
Business
Solo

Overall Rating

Based on 9,363 reviews

Location

9.7 "Terrific location."
Service

6.6 "Service is ok."
Food

5.9 "Food is average."
Value for money

5.6 "Average value."
WiFi

5.3 "Internet is average."
Cleanliness

4.6 "Not very clean."
Amenities

4.6 "Bad amenities."
Breakfast

4.5 "Breakfast is below average."
Vibe

2.9 "Horrible vibe."
Pool

0.7 "Horrible pool."

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Overall Rating

Based on 4,587 reviews

Location

9.7 "Terrific location."

10.0 "City centre within easy reach, said 100%."

10.0 "Near to public transport, according to 100%."

9.4 "94% liked the proximity to shopping."

10.0 "100% enjoyed the restaurants & bars nearby."

9.2 "Easily accessible by car, said 92%."
Service

6.0 "Service is ok."

5.1 "51% said the reception staff was ok."

6.6 "Only 66% thought the service was professional."

5.4 "Only 54% were satisfied with the booking process."

6.3 "63% thought the management was tolerable."
Bar and Beverages

5.9 "Bar is ok."
Food

5.6 "Food is average."
WiFi

5.2 "Internet is average."

5.0 "50% thought it was adequately priced."
Value for money

5.0 "Average value."

2.5 "75% said the breakfast was too expensive."
Amenities

4.8 "Bad amenities."

4.5 "55% thought the building wasn't nice."

0.6 "94% thought the facilities needed updating."

4.5 "For 55%, the lobby entrance was sub-standard."

4.1 "59% complained about the elevator."

3.3 "67% didn't like the architecture."
Breakfast

4.2 "Breakfast is below average."

2.5 "75% said the breakfast was too expensive."
Wellness Area

4.2 "Wellness & sports facilities were not very nice."
Cleanliness

3.9 "Not very clean."

3.9 "61% said rooms were dirty."

1.5 "85% said the bathroom was dirty."

4.4 "56% thought it was rather dirty."

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Overall Rating

Based on 2,808 reviews

Location

9.5 "Terrific location."

9.7 "97% liked the proximity to sightseeing."

9.9 "City centre within easy reach, said 99%."

10.0 "Near to public transport, according to 100%."

8.9 "89% liked the proximity to shopping."

9.2 "Easily accessible by car, said 92%."
Service

6.5 "Service is ok."

5.9 "59% said the reception staff was ok."

6.7 "Only 67% thought the service was professional."

5.3 "Housekeeping was ok, according to 53%."

6.4 "64% thought the management was tolerable."
WiFi

6.0 "Internet is average."

5.9 "59% thought it was adequately priced."
Value for money

5.6 "Average value."

5.9 "59% thought it was adequately priced."
Food

5.3 "Food is average."
Room

5.1 "Rooms are ok."

6.0 "For only 60%, the tv was ok."
Amenities

4.7 "Bad amenities."

4.4 "56% thought the building wasn't nice."

0.4 "96% thought the facilities needed updating."

4.1 "For 59%, the lobby entrance was sub-standard."

3.6 "64% complained about the elevator."

4.4 "56% didn't like the architecture."
Cleanliness

4.7 "Not very clean."

4.8 "52% said rooms were dirty."

4.9 "51% thought it was rather dirty."

1.8 "82% said the bathroom was dirty."
Breakfast

4.2 "Breakfast is below average."

2.8 "72% said the breakfast was too expensive."
Vibe

2.4 "Horrible vibe."

0.8 "92% criticized the unstylish hotel."

4.1 "For 59%, the lobby entrance was sub-standard."

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Overall Rating

Based on 374 reviews

Location

9.7 "Terrific location."

9.6 "96% liked the proximity to sightseeing."

10.0 "City centre within easy reach, said 100%."
Service

6.7 "Service is ok."

6.0 "60% said the reception staff was ok."
Food

6.0 "Food is average."
Room

5.6 "Rooms are ok."
Value for money

5.5 "Average value."

5.2 "52% thought it was adequately priced."
WiFi

5.3 "Internet is average."

5.2 "52% thought it was adequately priced."
Amenities

5.2 "Average amenities."
Cleanliness

5.0 "Average cleanliness."
Vibe

3.0 "Horrible vibe."

1.2 "88% criticized the unstylish hotel."

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Overall Rating

Based on 1,591 reviews

Location

9.6 "Terrific location."

9.4 "94% liked the proximity to sightseeing."

10.0 "City centre within easy reach, said 100%."
Service

5.4 "Service is ok."

6.2 "62% said the reception staff was ok."

6.9 "Only 69% thought the service was professional."

6.8 "68% said the concierge service was sufficient."

5.6 "56% thought the management was tolerable."
Food

5.4 "Food is average."
WiFi

5.1 "Internet is average."

5.2 "52% thought it was adequately priced."

5.1 "51% thought the wifi quality was ok."
Value for money

4.9 "Value below average."

2.3 "77% said the breakfast was too expensive."
Room

4.3 "Rooms are not good."

1.7 "83% complained about the bathroom."

4.2 "58% said rooms were dirty."

0.5 "95% were disappointed with the minibar."

0.7 "For 93%, the rooms looked old."

1.1 "89% thought they were poorly maintained."

1.1 "89% found problems with the furniture."

2.1 "79% said the bathroom was dirty."

0.2 "98% were unsatisfied with the kitchenette."

0.8 "Air conditioning was criticized by 92%."

3.1 "69% criticized the small bathroom."
Breakfast

4.2 "Breakfast is below average."

2.3 "77% said the breakfast was too expensive."
Cleanliness

4.1 "Not very clean."

4.2 "58% said rooms were dirty."

2.1 "79% said the bathroom was dirty."

4.5 "55% thought it was rather dirty."
Amenities

3.5 "Bad amenities."

3.4 "66% thought the building wasn't nice."

0.7 "93% thought the facilities needed updating."

3.9 "For 61%, the lobby entrance was sub-standard."

2.8 "72% didn't like the architecture."

3.4 "66% complained about the elevator."

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Hotel type

City Hotel

Guests say it is the perfect hotel for a city trip.

Luxury Hotel

Guests recommend this as a luxury hotel.

Business Hotel

Guests recommend this hotel for business travelers.

Good to know

"Near city centre"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

4.0

review from

Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room

Reviewed Jan 2016
8.2

review from

Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!

Reviewed Aug 2015
10.0

review from

The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !

Reviewed Apr 2015
8.5

review from

The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.

Reviewed Jan 2015
7.4

review from

The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.

Reviewed Dec 2014
5.4

review from

They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for

Reviewed Nov 2014
2.0

review from

They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!

Reviewed Oct 2014
8.0

review from

Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.

Reviewed Oct 2014
4.3

review from

Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!

Reviewed Oct 2014
5.6

review from

I like the location of the Park Lane Hotel. The stuff was very friendly. I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.

Reviewed Sep 2014
4.6

review from

Good location and comfortable bed Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag

Reviewed Sep 2014
4.6

review from

Lack of staff response to requests. Misleading parking rates. Lack of room service after 11:00 a.m. One phone in room did not work. Rate changed during my booking of room. This used to be a prime hotel, now 2nd or 3rd rate.

Reviewed Sep 2014
9.0

review from

Gym is really well equipped, lots of cardio, strength as well as swiss balls, bosu, mats, spri etc. and it's on the park so I would go for a run in the park then stretch and workout in the gym each am. Everything was fine. Not the newest, but clean and functional.

Reviewed Aug 2014
7.0

review from

Location Room size Decor and friendly feel of hotel The bathroom needed some work.. Toilet was loose to the floor, shower curtain was dirty and needed replacing. Cabinets and bathroom fixtures needed upgrades.

Reviewed Jul 2014
4.6

review from

Location The hotel have not been up dated I should of requested a changed of room but I was not going to waste two hours of my stay to make sure that I could move to another room. Drainage was an issue in the bathroom. Tough wonderful location it was an unpleasant stay

Reviewed Jun 2014
5.0

review from

Great location Desperately needs renovations. Old bathrooms, worn carpet, very outdated gym equipment.

Reviewed Mar 2014
10.0

review from

Location is excellent - staff was very helpful and professional Having a business center would be helpful and free wifi

Reviewed Mar 2014
6.3

review from

Good value. If this property were upgraded to fit the block it's on, the rates would be higher. Not great though. Front desk staff I dealt with was not friendly. Bell staff and housekeeping staff was fine.

Reviewed Mar 2014
5.6

review from

Staff was very friendly and helpful Wallpaper was peeling, sheets were so rough they hurt, very poor soundproofing, very plain room for the amount of money you spend, overall not a good hotel. If it wasn't for the location this would be one step above a motel.

Reviewed Mar 2014

8.2

review from

Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!

Reviewed Aug 2015
10.0

review from

The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !

Reviewed Apr 2015
8.5

review from

The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.

Reviewed Jan 2015
8.0

review from

Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.

Reviewed Oct 2014
9.0

review from

Gym is really well equipped, lots of cardio, strength as well as swiss balls, bosu, mats, spri etc. and it's on the park so I would go for a run in the park then stretch and workout in the gym each am. Everything was fine. Not the newest, but clean and functional.

Reviewed Aug 2014
10.0

review from

Location is excellent - staff was very helpful and professional Having a business center would be helpful and free wifi

Reviewed Mar 2014

7.4

review from

The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.

Reviewed Dec 2014
7.0

review from

Location Room size Decor and friendly feel of hotel The bathroom needed some work.. Toilet was loose to the floor, shower curtain was dirty and needed replacing. Cabinets and bathroom fixtures needed upgrades.

Reviewed Jul 2014

4.0

review from

Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room

Reviewed Jan 2016
5.4

review from

They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for

Reviewed Nov 2014
2.0

review from

They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!

Reviewed Oct 2014
4.3

review from

Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!

Reviewed Oct 2014
5.6

review from

I like the location of the Park Lane Hotel. The stuff was very friendly. I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.

Reviewed Sep 2014
4.6

review from

Good location and comfortable bed Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag

Reviewed Sep 2014
4.6

review from

Lack of staff response to requests. Misleading parking rates. Lack of room service after 11:00 a.m. One phone in room did not work. Rate changed during my booking of room. This used to be a prime hotel, now 2nd or 3rd rate.

Reviewed Sep 2014
4.6

review from

Location The hotel have not been up dated I should of requested a changed of room but I was not going to waste two hours of my stay to make sure that I could move to another room. Drainage was an issue in the bathroom. Tough wonderful location it was an unpleasant stay

Reviewed Jun 2014
5.0

review from

Great location Desperately needs renovations. Old bathrooms, worn carpet, very outdated gym equipment.

Reviewed Mar 2014
6.3

review from

Good value. If this property were upgraded to fit the block it's on, the rates would be higher. Not great though. Front desk staff I dealt with was not friendly. Bell staff and housekeeping staff was fine.

Reviewed Mar 2014
5.6

review from

Staff was very friendly and helpful Wallpaper was peeling, sheets were so rough they hurt, very poor soundproofing, very plain room for the amount of money you spend, overall not a good hotel. If it wasn't for the location this would be one step above a motel.

Reviewed Mar 2014

Park Lane Hotel

$326+

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