Park Lane Hotel

Reviews

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+

central park	in 423 reviews
coffee shop	in 107 reviews
comfortable bed	in 173 reviews
great location	in 784 reviews
happy hour	in 133 reviews
hotel is old	in 308 reviews
new york	in 53 reviews
old hotel	in 323 reviews
park lane	in 26 reviews
resort fee	in 65 reviews
room service	in 148 reviews
room was spacious	in 134 reviews
staff was friendly	in 303 reviews
tea or coffee	in 61 reviews
view great	in 316 reviews

Good

Sep 2018

8.0

Ice and coffee all extra. And there is an unavoidable facility fee.
Excellent

Sep 2017

9.1

Lovely hotel and stay. Bathrooms are dated.

Lovely room- 41st floor great view even though we had a had a southeast facing room. Courteous service.

Not sure what the resort fee 35/pp goes towards. Not really a resort- but u have to pay it. Not included in the Expedia price. Had I known- prob could have had a better hotel. also-overwhelming horse poop smell right across the way. Not their fault-but it's there.
Mediocre

Aug 2017

4.0

Run down room was no where near as nice as website photos.

Location is absolutely excellent.

The room was small and dingy/run down - but clean. the a/c/heat did not respond well to temp changes. It reminded me of an old unrenovated best western. certainly NOT what the luxurious photos in the website lead one to believe.
Okay

Mar 2017

5.4

Location is great but the customer service was not

The location of the hotel is perfect, On the edge of Central Park minutes from 5th avenue shopping. There are some restaurants nearby too. If you are interested in doing something touristy the horse and carriage rides are right outside.

Where to begin. I was only there for one night and it was extremely expensive. On top of that they charged me a $35.00 "facilities fee" which was for WiFi, cocktail happy hour, and other amenities. I used the WiFi which worked fine but the cocktail happy hour was a disaster, very disorganized and the staff wasn't super pleasant. I wish I had the choice of adding on these extras. Also, upon check-in the key machine was not working so I was not authorized a room key. Each time I needed to go into my room I had to ask someone; one time I was waiting in the hallway for 30 minutes until someone showed up. It could've been a better experience.
Excellent

Jan 2017

9.4

My Stay,

The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice.

The bathroom could be cleaner. There were chipped tiles and the faucet was lose.
Okay

Jan 2017

6.0

Great location but the rooms really need an update

The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request.

The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Mediocre

Jan 2016

4.0

Room

Large

Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Excellent

Aug 2015

8.2

Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again.

There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
Excellent

Apr 2015

10.0

The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything

You see and hear everything in NY. Its a life experience !
Excellent

Jan 2015

8.5

Bed

The bed was certainly comfortable. Probably the best part of the room.

A coffee maker would be nice to have.
Good

Dec 2014

7.4

The location is amazing and the staff generally helpful.

Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
Okay

Nov 2014

5.4

I don't recommend this hotel

They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for

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