Guest reviews
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All Reviews
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Overall Rating
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10.0 "Excellent wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
9.9 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 9.9 "City centre within easy reach , said 99%." 9.7 "Near to public transport , according to 97%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.8 "Great service."9.5 "95% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." 8.9 "89% said theconcierge service was amazing ." 7.1 "Housekeeping was great , according to 71%." 8.0 "Lovely bar service , according to 80%." -
6.4 "Bar is ok."
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6.1 "Vibe was decent."5.4 "54% considered the
lobby entrance to be so-so ." -
5.7 "Rooms are ok."6.3 "For only 63%, the
bathroom was ok ." 6.7 "67% thought thebathroom was big enough ." -
5.3 "Breakfast is mediocre."6.2 "
Breakfast prices were ok , according to 62%." -
5.1 "Internet is average."6.1 "61% thought it was
adequately priced ." -
5.0 "Average amenities."5.0 "50% thought the
building was acceptable ." 2.9 "71% thought thefacilities needed updating ." 2.1 "79%complained about the elevator ." -
4.5 "Not very comfortable."2.8 "72% said
rooms were small ." 2.7 "73% thought it wastoo noisy ." 1.5 "Air conditioning was criticized by 85%."
Overall Rating
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9.9 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 9.9 "City centre within easy reach , said 99%." 9.8 "Near to public transport , according to 98%." -
9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 8.3 "83% thought theservice was very professional ." -
8.9 "Generally very clean."9.3 "93% said
rooms were clean ." -
6.0 "Vibe was decent."5.2 "52% considered the
lobby entrance to be so-so ." -
5.7 "Rooms are ok."6.4 "For only 64%, the
bathroom was ok ." -
5.3 "Breakfast is mediocre."
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5.2 "Average amenities."5.2 "52% thought the
building was acceptable ." 5.2 "52% considered thelobby entrance to be so-so ." -
5.2 "Internet is average."6.1 "61% thought it was
adequately priced ." -
4.8 "Not very comfortable."3.0 "70% said
rooms were small ." 2.6 "74% thought it wastoo noisy ." 2.1 "Air conditioning was criticized by 79%."
Overall Rating
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9.9 "Terrific location."
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8.9 "Generally very clean."9.1 "91% said
rooms were clean ." -
8.6 "Great service."9.4 "94% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." -
6.6 "Average value."
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6.0 "Vibe was decent."
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5.9 "Bar is ok."
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5.0 "Internet is average."
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4.9 "Breakfast is below average."
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4.9 "Bad amenities."4.9 "51% thought the
building wasn't nice ." -
4.1 "Not very comfortable."2.8 "72% said
rooms were small ." 2.5 "75% thought it wastoo noisy ."
Overall Rating
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9.9 "Terrific location."
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8.6 "Great service."9.6 "96% found the
staff to be very friendly ." -
7.1 "High value."
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5.8 "Vibe was decent."
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4.9 "Bad amenities."4.9 "51% thought the
building wasn't nice ." -
4.8 "Rooms are not good."2.9 "71% said
rooms were small ." -
3.9 "Not very comfortable."2.9 "71% said
rooms were small ." 2.2 "78% thought it wastoo noisy ."
Overall Rating
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9.8 "Terrific location."
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8.8 "Generally very clean."
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8.7 "Great service."9.6 "96% found the
staff to be very friendly ." -
8.0 "Food is delicious."
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6.9 "Average value."
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5.7 "Rooms are ok."6.5 "For only 65%, the
bathroom was ok ." -
5.7 "Vibe was decent."
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4.9 "Bad amenities."4.9 "51% thought the
building wasn't nice ." -
4.6 "Not very comfortable."3.0 "70% said
rooms were small ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Excellent location and amazing staff. Nothing.
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9.4review from
Valet greeted us with a smile, never once complained about the excessively heavy bags he mounted onto his cart-5 in all. Gave us pointers on what to check out while we were in NY. Receptionist was amazing as well. We arrived very early and she was able to get us right into a room! The room was small but nicely decorated and very clean and quiet. We enjoyed our stay!
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9.1review from
The staff is excellent. There are additional amenities including a bar, restaurant and nice seating area. The rooms are nice, but a bit dark. Would like softer towels.
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6.0review from
The junior suite was nice. I had to request twice at the front desk that an engineer come to my room to check on noise in the walls. The engineer said that nothing could be done as it is the result of water going down the pipes. Thus, my sleep was disturbed multiple times in the evening. In addition, I requested to be moved which they could not and did not offer to move me to an equal or better suite.
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10.0review from
Very clean, very comfortable beds. Staff was very knowledgeable, friendly and accommodating. Will definitely be staying here again as the location is terrific. Subway is close by but it was an easy walk to museums and Central Park. Many great local restaurants and Whole Foods is a short walk away. I loved the "my pie" takeout around the corner.
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10.0review from
great location!
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2.8review from
work in progress in the hotel.
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7.2review from
It was a very fun design for the hotel, and I really liked the modern/scandinavian look, especially the stone and glass bathrooms! The bed was surprisingly not as comfortable as I would expect from a hotel. It was a bit hard, and the sheets (especially the fitted one) a bit scratchy (though the comforter was very soft and nice!)
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5.2review from
Staff, location, quite clean. // Empleados serviciales, localizacion muy buena, bastante limpio. Still working on the refit. Air Conditioning very noisy. Very expensive breakfast as many other hoterls in ny. // Sigue en obras. El aire acondicionado muy ruidoso. Desayuno carisimo como casi todos los hoteles de ny.
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5.2review from
price was right, good location noisy, poor service, still under construction.
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6.0review from
the location, the bed, and espicially Pernel the shower
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6.0review from
The hotel is in the last stages of intensive renovation, but the renovated rooms are up to modern luxury standards and any inconvenience that you might experience is more than compensated for by the really cheerful staff. The Opia restaurant, which is independently owned by French management is good quality and a it has buzzing, funky bar.
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5.6review from
very comfortable beds and friendly staff Room service was not great - and there is no lounge /foyer area to meet and greet or to sit and have a coffee.
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10.0review from
Excellent location and amazing staff. Nothing.
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9.4review from
Valet greeted us with a smile, never once complained about the excessively heavy bags he mounted onto his cart-5 in all. Gave us pointers on what to check out while we were in NY. Receptionist was amazing as well. We arrived very early and she was able to get us right into a room! The room was small but nicely decorated and very clean and quiet. We enjoyed our stay!
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9.1review from
The staff is excellent. There are additional amenities including a bar, restaurant and nice seating area. The rooms are nice, but a bit dark. Would like softer towels.
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10.0review from
Very clean, very comfortable beds. Staff was very knowledgeable, friendly and accommodating. Will definitely be staying here again as the location is terrific. Subway is close by but it was an easy walk to museums and Central Park. Many great local restaurants and Whole Foods is a short walk away. I loved the "my pie" takeout around the corner.
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10.0review from
great location!
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6.0review from
The junior suite was nice. I had to request twice at the front desk that an engineer come to my room to check on noise in the walls. The engineer said that nothing could be done as it is the result of water going down the pipes. Thus, my sleep was disturbed multiple times in the evening. In addition, I requested to be moved which they could not and did not offer to move me to an equal or better suite.
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2.8review from
work in progress in the hotel.
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5.2review from
Staff, location, quite clean. // Empleados serviciales, localizacion muy buena, bastante limpio. Still working on the refit. Air Conditioning very noisy. Very expensive breakfast as many other hoterls in ny. // Sigue en obras. El aire acondicionado muy ruidoso. Desayuno carisimo como casi todos los hoteles de ny.
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5.2review from
price was right, good location noisy, poor service, still under construction.
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6.0review from
the location, the bed, and espicially Pernel the shower
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6.0review from
The hotel is in the last stages of intensive renovation, but the renovated rooms are up to modern luxury standards and any inconvenience that you might experience is more than compensated for by the really cheerful staff. The Opia restaurant, which is independently owned by French management is good quality and a it has buzzing, funky bar.
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5.6review from
very comfortable beds and friendly staff Room service was not great - and there is no lounge /foyer area to meet and greet or to sit and have a coffee.
