The junior suite was nice.
I had to request twice at the front desk that an engineer come to my room to check on noise in the walls. The engineer said that nothing could be done as it is the result of water going down the pipes. Thus, my sleep was disturbed multiple times in the evening. In addition, I requested to be moved which they could not and did not offer to move me to an equal or better suite.
Very clean, very comfortable beds. Staff was very knowledgeable, friendly and accommodating. Will definitely be staying here again as the location is terrific. Subway is close by but it was an easy walk to museums and Central Park. Many great local restaurants and Whole Foods is a short walk away. I loved the "my pie" takeout around the corner.
work in progress in the hotel.
It was a very fun design for the hotel, and I really liked the modern/scandinavian look, especially the stone and glass bathrooms!
The bed was surprisingly not as comfortable as I would expect from a hotel. It was a bit hard, and the sheets (especially the fitted one) a bit scratchy (though the comforter was very soft and nice!)
Staff, location, quite clean. // Empleados serviciales, localizacion muy buena, bastante limpio.
Still working on the refit. Air Conditioning very noisy. Very expensive breakfast as many other hoterls in ny. // Sigue en obras. El aire acondicionado muy ruidoso. Desayuno carisimo como casi todos los hoteles de ny.
price was right, good location
noisy, poor service, still under construction.
the location, the bed, and espicially Pernel
The hotel is in the last stages of intensive renovation, but the renovated rooms are up to modern luxury standards and any inconvenience that you might experience is more than compensated for by the really cheerful staff. The Opia restaurant, which is independently owned by French management is good quality and a it has buzzing, funky bar.
very comfortable beds and friendly staff
Room service was not great - and there is no lounge /foyer area to meet and greet or to sit and have a coffee.