There was no hot water and the bathtub would not drain. Despite complaining to the front desk, they did not do anything about it.
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Amenities at Hilton Garden Inn New York/Manhattan-Midtown East
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
- Wi-Fi available in all areas
Reviews of Hilton Garden Inn New York/Manhattan-Midtown East
7.5
Good
1913 verified ratings
Wonderful
751
Very good
435
Good
297
Okay
148
Fair
120
Mediocre
63
Poor
109
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent and convenient location, making it easy to access attractions, restaurants, and public transport. Many found the rooms clean and the beds comfortable, contributing to a pleasant stay. However, several guests mentioned that the room sizes were smaller than expected, and some experienced issues with slow or unhelpful service, particularly at check-in. Despite these drawbacks, the overall impression was positive, with many appreciating the comfort, cleanliness, and prime location of the hotel.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
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Score by provider
7.4 out of 10
993 reviews
8 out of 10
99 reviews
8.4 out of 10
25 reviews
7.1 out of 10
8 reviews
All reviews
The property got the job done for what I needed, but could have been a little nicer decor-wise. The hallways were not air-conditioned so it was always very warm coming out of the elevator onto my floor. I also expected more from the dining options inside the restaurant. However my room was nice and comfortable.
My room was cleaned twice, the staff was rude, never replace shampoo or conditioner in the bottles that are in the shower and on and on and on
Pros (+) Location is excellent
Cons (-) During winter having coffee available in lobby during the afternoon hours will exceed customer expectation
Pros (+) Great location, helpful staff.
Cons (-) The room was noisy. It was located next to something mechanical that made quite a bit of noise.
Pros (+) Very friendly front desk and valet staff ! Loved the balcony in being able to sit outside and look at the beautiful view ! Very comfortable bed !
Cons (-) The Factor tonight I checked in there was no blankets on my bed and they were having problems with the laundry service. That's not my problem ! there should be sheets and blankets on each bed before they rent the room out ! Also, I asked for a wake-up call never received it. I needed to get a cup of milk on Saturday night and even though they're were staff in the restaurant/ store, they told me th...
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Pros (+) The staff were very pleasant and courteous, and the location was good for my business meeting.
Cons (-) The room was very small and cramped, to the point of being claustrophobic. Unfortunately, in New York small hotel rooms at extraordinarily high prices is the norm.
Pros (+) It was clean, nice and comfortable. Staff was friendly and helpful. I would stay here again.
Cons (-) Maid tried to clean the room at 8:00 am...
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What dining options are available at the hotel?
The hotel offers an on-site restaurant, room service during limited hours, and a bar where guests can enjoy a cocktail or glass of wine.
What are the common concerns about the hotel's rooms?
Some guests have mentioned concerns about the small size of the rooms, oversized and mismatched furniture, and the need for updated mattresses.
What are the hotel's unique offerings for guests?
Guests can enjoy an English breakfast in the mornings for a small surcharge, and there are coffee and tea provided in the main common area. The hotel also offers fitness facilities and 24-hour front desk assistance.
What are guests saying about the hotel's cleanliness and customer service?
Many guests have praised the hotel for its cleanliness and friendly staff. However, some have expressed concerns about the frequency of room cleaning and the responsiveness of the front desk staff.
When is the best time to visit the hotel?
The high season is in December, and the hotel's location in Midtown puts it in close proximity to many area attractions such as St. Patrick's Cathedral, the Museum of Modern Art, and the United Nations Headquarters.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the On-Site Dining
Guests appreciated the convenience of the on-site restaurant and room service. Consider enjoying an English breakfast in the mornings for a small surcharge.
Consider the Location for Sightseeing
The hotel's location in Midtown provides close proximity to many attractions such as St. Patrick's Cathedral, the Museum of Modern Art, Rockefeller Center, and Central Park, making it an ideal base for sightseeing.
Be Mindful of Room Size
Some guests noted that the rooms were small, so if space is a priority, it may be beneficial to inquire about room size options or consider booking adjoining rooms if needed.
Check Room Amenities
Guests appreciated the in-room climate controls, 32" flat-screen TVs, free WiFi, refrigerators, microwaves, and safes. However, some mentioned that the mattresses may need replacement, so it's worth checking this aspect before booking.
Utilize the Concierge Services
The hotel offers concierge services that can assist in booking tours or purchasing tickets, which can be helpful for planning activities and exploring the area.
Take Note of Housekeeping Frequency
Some guests mentioned that housekeeping was only provided once every few days, so it's advisable to communicate any specific housekeeping needs with the staff.
Consider Nearby Dining Options
The hotel's location near various restaurants and dining options was appreciated by guests, providing flexibility for dining preferences and experiences.
Be Aware of Noise Levels
Some guests noted that soundproofing between adjacent rooms could have been better, so light sleepers may want to consider this when booking.
Check for Special Requests
If specific amenities or services are required, such as adjoining rooms, early check-in, or specific room configurations, it's advisable to communicate these needs with the hotel in advance to ensure a comfortable stay.
Location
206 East 52nd Street, New York, NY 10022
What's nearby
- Midtown Center0.4 mi
- United Nations Headquarters0.5 mi
- Tiffany & Co.0.5 mi
- Rockefeller Center0.5 mi
- Museum of Modern Art0.5 mi
- New York City Center0.7 mi
- Theatre District0.8 mi
- Times Square0.8 mi
- Fifth Avenue0.8 mi
- Broadway0.8 mi
- Empire State Building1 mi
- Koreatown1.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 38-4009972
Essential information about Hilton Garden Inn New York/Manhattan-Midtown East
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
February | December | $575 | $657 |
Cheapest month to stay with an average 54% drop in price. | Most expensive month to stay with an average 136% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Hilton Garden Inn New York/Manhattan-Midtown East
Which month has the cheapest rates at Hilton Garden Inn New York/Manhattan-Midtown East?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hilton Garden Inn New York/Manhattan-Midtown East is February, with an average nightly rate of $174. The most expensive month is October at $404 per night.
What is the cheapest day to book Hilton Garden Inn New York/Manhattan-Midtown East?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hilton Garden Inn New York/Manhattan-Midtown East is Wednesday, with an average nightly rate of $398. The most expensive day is Friday at $783 per night.
How far in advance should you book Hilton Garden Inn New York/Manhattan-Midtown East?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hilton Garden Inn New York/Manhattan-Midtown East, book around 12 weeks in advance. This could save you approximately 37% compared to booking last minute.
KAYAK's top tips for your stay at Hilton Garden Inn New York/Manhattan-Midtown East
FAQs when booking at Hilton Garden Inn New York/Manhattan-Midtown East
Nearby hotels and places to stay
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See most recommended stays in New YorkGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
1.0 mi | New York LaGuardia | 5.2 mi |