The Knickerbocker

Reviews

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+

beds are comfortable	in 16 reviews
broadway shows	in 16 reviews
coffee facilities	in 87 reviews
corner suite	in 28 reviews
facing a brick wall	in 11 reviews
great location	in 380 reviews
hotel in a great	in 186 reviews
location and room	in 314 reviews
new york	in 39 reviews
rooftop bar	in 158 reviews
room service	in 103 reviews
staff was great	in 255 reviews
times square	in 228 reviews
view room	in 53 reviews

Good

Sep 2018

7.1

Decent

Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.
Excellent

Mar 2018

10.0

Large bath sheets When I called guest services they answered using my name Staff very friendly and so helpful

Shower could do with more pressure
Excellent

Mar 2016

9.7

Great hotel

2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Excellent

Feb 2016

9.4

Made my wife's birthday and Valentine's Day specia

Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests.

As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Excellent

Feb 2016

9.7

Beautiful building. Great location.

The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely.

Avoid if you don't like fighting through crowds at Times Square.
Excellent

Feb 2016

10.0

Great location if traveling for business in Times

Clean spacious rooms, good service, not great wi-fi
Excellent

Jan 2016

10.0

Service Excellance

We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Excellent

Jan 2016

10.0

Great Trip!!!

Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
Excellent

Jan 2016

10.0

Perfect

Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park

Can't complain about anything.
Good

Jan 2016

8.0

The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.

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