Landmark but overpriced with little real luxury service
The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.
The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.
Can't wait to stay again!
Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
Situated on Fifth Avenue in a landmark 19th-century building, The Plaza, A Fairmont Managed Hotel, is an award-winning luxury establishment with over 280 distinctive guestrooms, including more than 100 luxurious suites. Offering a timeless balance between elegance and luxury, all the guest rooms reflect French-inspired style with mosaic floors, flat screen TVs, spacious modern bathrooms fitted with gold-plated features and a 24-hour butler service. Some of the suites have bi-level spaces with unique styling reflecting heritage touches. The Plaza is also an iconic dining destination. Guests can enjoy afternoon tea beneath the stained glass ceiling of The Palm Court or embark on a culinary journey through Europe at The Food Hall. In addition, the hotel boasts a jazz lounge and a luxe champagne bar that offers a scenic view overlooking the famous Pulitzer Fountain. The Plaza’s prestigious location makes it a prime destination for everyone, from world leaders to couples on romantic getaways. It is situated next to Central Park and within walking distance from famous shops like Chanel, Tiffany & Co, Prada, H&M, and Bergdorf Goodman. The hotel is also located three blocks of seven subway lines and about 30 to 90 minutes from New York’s three major airports. Renovated in 2008, The Plaza offers several amenities for guests. Situated on the fourth floor, a Guerlain Spa provides an indulgent spot for visitors to bask with beauty treatments. The hotel also boasts a fully equipped 24-hour gym by La Palestra and a Warren-Tricomi Salon. In addition, The Plaza hosts world-class shops, including food shops and exclusive boutiques.
Based on 7,972 reviews
Value for money
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