Good to know
|Distance to city center||14.2 mi|
|Nearest Airport||Newcastle upon Tyne|
|Distance to airport||10.4 mi|
|"Very friendly staff and atmosphere."||(in 232 reviews)|
|"Food and service were excellent."||(in 141 reviews)|
|"Very comfortable and spa facilities excellent."||(in 64 reviews)|
Time of year
Show reviews that mention
|beautiful setting||in 12 reviews|
|beauty treatments||in 6 reviews|
|country house||in 5 reviews|
|drawing room||in 152 reviews|
|excellent food||in 177 reviews|
|excellent service||in 50 reviews|
|facilities were excellent||in 86 reviews|
|golf course||in 19 reviews|
|great pool||in 43 reviews|
|great spa||in 96 reviews|
|lovely room||in 154 reviews|
|music playing||in 7 reviews|
|relaxing weekend||in 27 reviews|
|staff great||in 297 reviews|
|sunday lunch||in 9 reviews|
|wedding anniversary||in 23 reviews|
Table was awkward near the radiator so very warm and no beans on the cooked breakfast!
The food in the library restaurant was amazing
I had contacted the hotel to check that vegan options would be available. However I was told at breakfast that there were no hot vegan options (staff had checked with the chef). I had to suggest beans, grilled tomatoes and grilled mushrooms. The previous day I ordered room service and asked for vegan options. The person I spoke to asked me what vegans can eat! Thousand of things is the answer!!! Eventually I was offered a mushroom risotto. Veganism is a fast growing market and it's very disappointing that despite prior assurances, provision was very poor as was the knowledge level of staff.
See above. Also when I ordered room service I ordered a large bottle of still water which did not arrive. When I checked out I mentioned this and was simply told that it hadn't appeared on the order and so hadn't been charged for it. No apology. That's poor customer service.
The facilities were excellent, all but one of the staff were exceptional. The evening meal we had was delightful. My wife tells me the shampoo and conditioner in the showers are amazing.
This was our 1st wedding anniversary, we were expecting quality. Upon arrival we were simply given a room keycard and had nothing explained to us, we wouldn't have know this was any different had we not walked past reception when other guests were checking in and witnessed the highly informative service they received by a different member of staff (thankfully we listened in and were brought up to speed). Sadly the same member of staff checked us out and we had no opportunity to voice our concerns regarding the room, hence this review. The bed was wide but short.... I'm not sure if it had been put back the wrong way round as the width matched the headboard, but I slept uncomfortably with my feet hanging over the end. The room whilst being full of character was let down by cobwebs hanging from the roof trusses and a constant noise from some kind of machine/fan in the area below. The breakfast was a massive disappointment, the portion size is measly and not value for money. Given the reputation of this establishment and the prices it charges for a stay we were expecting a much better experience than we received.
The convenience of being able to pop into the spa which always seemed to be quiet when we were there. The little newsletters that were daily posted under the door each morning, telling you what was on and which restaurants had different specials etc. The choice of 3 places to eat within the same hotel.
There didn’t seem to be a comfy bar to relax in, other than the conservatory although that could have been because we didn’t find it. Not that many places to sit around the pool at the spa but it was never busy so it wasn’t a problem.
Located in Newcastle-upon-Tyne, Matfen Hall Hotel, Golf and Spa is in a rural location, within a 15-minute drive of Aydon Castle and Corbridge Roman Site. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
based on 1,079 reviews
Things to Know
- Friendly service
- Professional service
- Nice building
- Pleasant hotel grounds
Policies vary by room type and provider.
Reviews about Matfen Hall Hotel, Golf And Spa
Most Popular Landmarks
- St James' Park 13.9 mi
- Discovery Museum 13.9 mi
- St Mary's Cathedral 14.1 mi
- Eldon Square Shopping Centre 14.1 mi
- Newcastle Arts Centre 14.1 mi
- Newcastle City Council 14.2 mi
|Newcastle upon Tyne||10.4 mi|
|Carlisle Lake District||34.6 mi|
|Corbridge, Nthumb||5.6 mi|
|Wylam Prudhoe, Nthumb||6.2 mi|