Sheraton on the Falls Hotel

Location

Worn out bed and bedding and a extremely cold pool where they have a water park as a neighbor

There was a dead lady bug in my room. They didn't have any king beds in the whole hotel which I'm pretty sure wasn't true, but because we booked via Priceline I'm sure that's what the front desk is told to say. We were offered a suite upgrade for $100.

the location of the hotel was perfect.

no toothbrush

Nice big rooms & bathrooms. Everything was very clean.

Parking is a bit pricey.

This is a real resort. One does not have to go outside and would have plenty of fun for anybody, elderlies, adults or children. The staff are very friendly and helpful. The amenities provided are plenty and of very good quality.

The coffee provided in the room was awful. Thank God for the Starbucks right in the lobby level. The 'Adventure City' was a big rip-off. A lot of machines malfunctioned. We got tired of telling the staff about the machines not responding.

Next to the fall

Had to pay for parking, 20 for self parking which was few blocks away and 35 dollars for valet parking. we waited 20 mins for them to bring our car.

Inside access to the Casino and Dining in winter was a nice bonus.

Very noisy, busy, long check-in line. Had to call security at 3:00 as people still partying in their rooms (but with door open).

Location was good. Liked the view from my room.

Blood on sheets and pillows.

I liked the staff. They were very friendly, courteous, professional. It was quiet, and clean.

The beds were not very comfortable. I hated where parking was in relation to the hotel. I hated that we had to pay for parking.