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Excellent and friendly staff, willing to adapt to my peculiar dietary needs and to give extremely helpful advice for hiking routes. Very good access to the lift at Fiesch and one of the fastest hotel WiFis I have ever encountered. Would have liked ordinary tea/coffee in the room (rather than camomile) but that is a small point.
Excellent and friendly owner, very motivated to make you feel good. Staff was friendly, very clean, good sauna. Great service, you feel home. Optimal location to piste and trainstation. The breakfast was not satisfying, there were often missing plates and food. The staff was untrained, the restaurant buffet did not have all that was promised on the menu cart. The preparation of food was very simple.
Location was outstanding. Wonderful view. Good food and wine. A lot of activities in the surroudings: paragliding, hiking, skiiing.
The lady in charge of the hotel was speaking english (not so common in that area) and was very friendly. We could stay in the bar even after the closing time. It is a bit far from the train station and the center. Since there is no dinner service at the hotel, you have to walk down to the restaurants. Our room was a bit dusty.
Fantastic hotel! very friendly.
Very friendly staff. Good breakfast. Wireless internet all over the hotel and a huge iMac in the dining room that is publicly available. Nice views from the rooms.
We chose this hotel for it's location and facilities -free internet, parking and breakfast. At the place , we noticed more : it's location in a beautiful area, the very pleasant , kind and helpful host, a good breakfast , plenty of information on local trips and holiday opportunities . Nice room with balcony with a direct view to Rhone river and mountains , basic but clean , warm, frigo ,wi-fi. After three days we decide to prolong our stay, and we got immediate approval from the hotel manger ,the charmante lady that made our stay very pleasant. We'll be back for sure .
Very friendly and helpful owner. Our room was comfortable and large.
We liked the breakfasts , the beds were very comfortable and we had informative chats with the very friendly owners The only thing we didn't like is that the bedside lights were too bright so that when one of us wanted to sleep and the other one wanted to read that wasn't possible
very friendly staff, nice location, Internet facility The room was noisy due to the busy highway, but only during daytime.
Warm welcome, clean and adequate rooms. We asked twice for the heating to be turned on, and it did not happen, so we were cold during the nights.
Friendly staff, nice atmosphere. Family-run hotel, good value for money.
We got a small room, unpretendingly but fully furnished, with bath and balcony; our stay was fine and confortable; hotel people was kind. Good food in hotel restaurant. Room lights and bath ventilation could be improved
I expected more quiet place, that was also mentioned in my booking conditions but not really understood.
The hospitality of the Dutch staff was excellent - they made us feel very welcome and helped us with numerous small queries. The room had a balcony and was quite comfortable. Good hot and cold water in the bathroom. The restaurant downstairs had a great menu range and the food was high quality. Only a short walk to a supermarket, bakery, post office, train station, cable car, etc. The free wireless Internet was very problematic, and the staff admitted this frustration. It was also unsecured. Free guest parking is provided, but a street or two away from the hotel (not a problem as you can still offload right outside).
A good hotel, though pretty basic. They have quite a good restaurant downstairs. Good choice if you're staying for 1-2 nights for skiing/ trekking
Friendly staff and convenient location for cross-country skiing, free wireless internet Room quite chilly, synthetic quilts, twin beds impossible to even shove together (a Swiss specialty!), careless decor with air of being a work in progress, low-quality breakfast, advertised sauna/wellness area uninviting at best
Breakfast.View from window. Cleanliness. General feeling of hotel. Helpfulness of owner.Good price for Switzerland Hotel foyer -not good first impression - did not do justice to hotel itself.
The owner of the hotel is extremely kind - we made a mistake with our online booking and he helpd us out immediately free of charge. Breakfast is great and various, and the view is great. Peace and quiet.
Long waiting time at reception
Friendly and competent personnal good restaurant quiet surroudings great view on the valley Access in winter sometimes uneasy
Lovely staff, amazing location, beautiful little village, awesome food. It's the perfect hotel to stay in the Alps.
basic hotel for budget travellers , free parking wifi not reliable , don't dare to go for an early breakfast , the lady in charge will be angry !
Very friendly staff
Very kind staff (Van Broekhuizen family)! Only the bathroom could have been cleaner.
Warm welcome, staff friendly and helpful, rooms comfortable and clean, the location and mountain views are excellent, good value
The breakfast, the nice room and the position They don't speak english very much
easy to get to the cable car station needs updating looks a bit old
Hotel Kristall situated in the heart of Fiesch, Wallis - Switzerland enables visitors easy access to major tourist attractions all within walking distance. Glacier Express is a treat and the train station being only a 10 minute walk from the hotel, one cannot complain. The Aletsch Glacier, Europe's largest glacier and unesco World Heritage site is a must see and the gondola station is less than 5 minutes away from the hotel. Overall location of hotel was excellent. Hotel needs updating and staff speak very little English.
The hotel is conveniently only 100 m from the cable car valley station to Fiescheralp and the Eggishorn. For hikers, the printed weather forecast at the breakfast table was useful. The breakfast buffet was very good, including fresh fruit sallad. You could cook your own boiled eggs as you liked them. -
We liked the proximity to the local rail/bus station and also the cable car in Fiesch, perfect for access to mountain hikes. We had half-board and enjoyed the excellent and varied meals, with very pleasant service.
Pleasant if simple brasserie restaurant. Comfortable twin beds with duvets. Parking alongside. Convenient -- 5 minutes walk -- to the cable car up the Eggishorn. We arrived at 5 pm with a booking for two nights but had to cancel the second night immediately on receiving news of a friend's death. Although the cancellation was 24 hours in advance and the hotel did not appear full, we were charged a small (18 CHF) "commission." Although small, I did feel that this was somewhat unreasonable in the circumstances.
Good size of room with amazing views. Comfortable bed. The hotel and room was very dated (1970's). Its not offen nowadays you have brown bathroom tiles and pink towles! A tea/coffee facility in the room would be nice
good breakfast, good service, clean facilities a bit too 'basic' for the price, but this was the height of the holiday season
Friendly staff with excellent food. A little far from the cable car but a good place to stay for skiing The rooms were misdescribed. I booked an apprtment with 2 bedrooms. What I got was 2 rooms which did not interconnect and were opposite one another
The staff was extremely kind and professional, the room was very clean and spacious, with a fantastic balcony. The restaurant offers high quality food. A cozy living room near the reception is perfect to meet other hotel guests. Many parking spots are available for hotel guests. Very minor comment: the light in the bathroom was a bit too weak.
Clean room with sufficient equipment (although minimum comfort).
very quiet location, easy access + parking, friendly staff, excellent food
friendly staff i was lead to believe that this hotel is a member of 'leading small hotels in the world', it is not so; it's just a small, old fashioned family hotel. seeing that i booked this hotel solely because i was mislead into thinking that it belongs to the LSH group, i am extremely disappointed. however, as a small 3* hotel, it's pretty good. I beg the hotel to change your description and not mislead people further!
Bread at breakfast was lovely and fresh. Nice and quiet area. The mattresses were hard and uncomfortable. The rooms were too warm. If you want to go skiing, I would recommend staying in Fiescheralp or Bettmeralp instead.
Very clean and very well maintained, friendly staff a little bit old-fashioned (70ies style)
The swimming pool, Steam bath and sauna No
Very pleasant atmosphere and friendly staff, beautiful view from room
quit and beautifull location, friendly staff, great restaurant, enough parking facilities
The balcony was covered and we had a very nice view on the beautiful mountains. Uniterested hotelowners and personel, bad dinner (à la carte ready within 5 minutes........) , bad matrasses, dirty floor in bathroom, bad aircirculation in bathroom, toilet hardly to reach in 1-personroom, toilets were not cleaned every day slippy floor in swimmingpool
Very nice atmosphere and people managing the hotel. I felt like at home ...
Rosmarie Frei was extremely helpful, friendly and informative. Hotel was convenient to all amenities and easy to find. No.
the biergarten with good meals. steak with pepper sauce is very good
It was close to the lifts up to the Glacier For the price not a good value compared to others in this part of Switzerland
It's nice familly run hotel with a 'biergarten' beside it. The night we stayed there it was a bit noisy, everything else is ok.
Good location for cable car station and downtown (both 5 min. Downhill walking).
The owner of the hotel was very friendly and nothing was to much trouble. Unfortunately smoking is still not illegal in public places in Switzerland and the hotel smelled strongly of fresh and stale tobacco smoke. If you are a smoker it would not be a problem.
Great staff, central location Not really, all was good
Room was very spacious, if spare. The staff (a one-woman show) very friendly and helpful. We had dinner at the restaurant, which was very tasty. Close to the cable-car station. A bit of a hike from the train station. Shower a bit cramped, but that is normal for Europe.
Decent breakfast, good location (close to the cable car), restaurant on site.