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Friendlyness and helpfull personnel Lack of airco. On warm days with THE flat roof, THE rooms are to warm
Cleanliness of room good but inside toilet was not clean. No comfortable easy chairs in room - although plenty of space. Should have been 2 large chairs with small table. Breakfast should have been included.
Breakfast was served every day in the other rooms. Last day we were walking arround the hotel at least 10 minutes to find the right lounge. Nothing to do after 9PM, when pool is closed. No connections to the city (bus or train).
Room was very nice, new, and clean. The room has modern style. And there are many activities: blowling, swimming pool .... There was a problem of computer so many guestes including my group had to wait for hour to check in.
It's well-suated to visit several towns - coastline is nice - with walks through the dunes- cycling breakfast too expensive 18 euros - I think it would be better to have everything included- pay a bit more - but if you have breakfast supper and a night it costs the same as in a five-star
Very helpful staff, good facilities, we liked that although it was a business hotel, families were also welcome. The restaurant menus did not offer a great choice and were not suitable for young families, the €18 breakfast was excessive for what was on offer.
Modern, lovely, clean rooms. An incredibly helpful staff, gave great information and suggestions. Their swimming center was quite a treat. Many amenities. Breakfast seemed quite expensive, so we didn't even bother.
Used this hotel as sleepover to catch the next day a schphol flight for which it is a good price/quality alternative.
The room was exactly what we wanted. Very comfortable, great staff, close to everything.
room and toilet/ shower like a backpackers' hotel, not a 4start hotel!
One of the three restaurants, Breakers, is right on the beach -- quite a nice experience! Also, the rooms are nicely furnished and the bed is a deligfht!
All staff, whether at reception, marketing, restaurants and bar, room service, housekeeping, cleaning staff, were professional, polite, cheerful and efficient. Room armchairs upholstery needs renewal or professional cleaning.
Service Rooms need re-furbishing/renovation
The Spa and the friendly personnel
luxury hotel on the beach
Fabulous terrace looking out to the sea that gives a resort feeling. The personnel were all extremely friendly, efficient and helpful. A great beach hotel especially for a weekend get-away. Close to restaurants and shops if needed. It is not from my experience in todays standards a 5 star hotel, but certainly well above a 4 star. However for the price paid it is in line. Needs some modernising.
Personal attention of staff / excellent bed/quietness furnishing and 'emptyness' of the floors
It's great to see a hotel of it's size and age keeping up service and standards. Great pool and the room service breakfast is exquisite. The car park is bit ugly.
Location and facilities No tea & coffe facilities in the room.
The sea nearby
Very luxurious hotel, gorgeous pool. Well situated. Friendly staff. Sunday nights, the pool is for bathing in the nude only.
Great sauna and pool facilities. Hotel staff not overly helpful regarding dinner recommendations or sights in and around the area.
Easy access to the beach and village f Noordwijk. Loading/Unloading did not went smooth. Breakfast is very expensive especially for young kids.
The position of the hotel is of course fantastic, right on the sea! The staff is pretty friendly even if some of them looks slightly arrogant... Three things were really not good: under the bed you could find everything! They did not clean at all there. Second the forniture looks old and very "kitsch". Last but not least the the room did not have any terrace and the window was too small and too high, so from the bed u could not sea anything else than the radiator!
The beds, the cleaning the balcony and the seaside. expensive parking, not so nice staff, expensive breakfast
Possibly one of the best hotels in the Netherlands - our stay was absolutely perfect! Staff is extremely helpful and ensures that clients are happy at all times. Spa, bars, restaurants and all other facilities are fantastic.
Friendly staff. Good facilities. Night room service should be improved. Limited menu and food served cold.
The breakfast was good , but a little expensive on top of the room rate... The AC was very noisy, but since we were having a room on the street side, it was even more noise to sleep with the window open.
Excellent, high standing hotel The eur 28 charge for the parking of one night!!!
the location directly to the beach and the flexibility of the staff.
The shower was large with a good flow of water, the bathroom was modern, large, and clean, the bed was comfortable and clean, the desk was adequate for actually doing some work.
comfortable bed. double sink and 2 tvs. liked the atomosphere. expensive breakfast. no free wifi. spa facility is rather small side and no dry/changing space inside.
Very high comfort Noordwijk weather :-)
being in a 5 stat hotel for a very good price (value for money) he fact that it is very nicely located, near the beach
Ambience of the building 19.50€ for continental breakfast?
Friendly staff with impecable English, excellent (albeit expensive at 22 euro) breakfast. Bright and spacious feel. TV in bedroom was not flat screen and was fairly small.
The room was comfortable
The staff was nice & helpful. The hotel was very clean, the breakfast buffet was good, our room was spacious & comfortable. They had the International Herald Tribune available to read every morning. It is a 5 minute walk at most to the beach. The hotel was quiet in the evening for sleeping.They had bicycles available to use for the day.
The staff were under pressure due to the large numbers of people in residence over the Easter holiday, but they coped really well with caring for everyone.
Really good rooms and service Price of the parking and the breakfast was very expensive
Lovely hotel in a convenient area to beach,bars and restaurants. lovely decor in lounge area/breakfast room,nice breakfast. all round a nice hotel for a romantic getaway,if it had coffee/tea making facilities in the room would give it 10/10 thank you hogerhuys
Friendly and helpful staff No
Nice view from top-floor! Pleasant people.
The range and quality of the food available for breakfast was excellent
Location and quality of accomodation Not having any tea and coffee making facilities in the rooms
The breakfast was very nice and the staff very friendly. The wireless internet works well The shower looks very cheap and not well maintain. There is not free car park in the hotel
The efficiency and friendliness of the staff
very friendly staff, great breakfast
breakfast there was too little water out of the shower
Breakfast was very nice. Parking is located 3min walk from the Hotel.
Restaurant description inaccurate. No choice - only one main course. Limited room service. Facilities marked down for these reasons.
The staff are very friendly and helpful and are keen to maintain a pleasant ambience. A very attractivr dining area. no
Nice bar, including the chats with the barmen; excellent breakfast including a newspaper; very good location as well as for estec as for visiting the beach.
Friendly staff, location of hotel. A beautiful and immaculate hotel. Breakfast excellent. Nothing. Would certainly recommend and stay there again.
The hotel claims four stars, we got exactly that. Good and helpful (but not excellent stuff). The biggest selling point in this hotel is the access to the wellness center located nearby.
Good breakfast; comfortable room (although withour air-conditioning will be hot in summer) I had telephone calls put through to my room with very bad grace by the person on the front desk in the evening! I should not be made to feel that I am imposing by receiving calls at the hotel - not for the price of the hotel - won't go back there for this reason!
Good facility, close to the beach, have their own beach restaurant/cafe when weather permits, good breakfast, very competent and willing staff Though there is plenty of parking, it was in the back and we got no help with bags. The access to the front door is often blocked by cars. We'll know better next time.
The cleanest hotel I've ever stayed in - everything looked brand new even though last renovation was 2 years ago Noise does travel between rooms a little, soundproofing would have been good.
Convenient location A little noisy at night
a good quality hotel, with excellent quality of service from staff. Enjoyed the standard of both the hotel communal rooms, and the bedroom itself. Would definitely stay there again.
The lady at the front desk was very friendly and helpful when we checked in. The breakfast was very good and the coffee was excellent.
Staff were very good Room was tiny! There were also dogs in the room beside me which kept on barking.
Location Noicy floors keep you out of sleep throughout the entire night. This hotel needs extended renovation. Beds are not cleaned after every night and we had to check and ask for this. We would stay in another place next time!!!
Reasonable value room, beautiful location Swimming Pool etc. out of use, not great since this was one of the main reasons for booking.
Great views of the beach and sun set.
Only thing was the location where it is near the sea. The staff was not kind and insolence. The room and bed were too small.
food was very good and they did an excellent deal of a free bottle of wine with your dinner if the reservation was made before 4p.m - don't know if that is all year round expensive breakfast
Position was excellent, the staff were very helpful. The main menu was the most expensive we meal we tried, it was not the best.
facilities No heat in the room. The room was cold removing any feeling of comfort
Very friendly and helpful staff on the reception desk.
Close to the sea, good breakfast (at the terrace), friendly staff
Good clean hotel, very helpful and friendly staff. Bar and breakfast facilities also good. Parking in the area is an issue when the town is busy.
the location is great. the breakfast area probably the best i have seen, the staff is also very amiable the room was a little small and there was no bathtub although i had asked for it
so close to the beach parking remains an issue during sommer days. Small parking available on site, public parking not easy to find
hotel staff, position
Personnel was kind. Right in front of the hotel in the evening, on the beach, was a teckno beach festival. Extremely noisy! The building was literally shaking! Personnel said that they were not aware of it? (Busses came from everywhere and a lot of young people were staying in the hotel due to the festival) and personnel did not know when it would finish. Well it finished at 2 in the morning, and then all the people still had to leave the boulevard! Total nightmare! Check with the hotel before booking, a lot is going on in these seaside resorts during the summer!
vicinity to the beach, breakfirst buffet, relatively quite, helpful staff,design of lobby, good value beds are old and need to be replaced
excellent Service at the reception desk floor was not very clean
Staff was very friendly and helpful. Restaurant was exceptional for dinner and breakfast was excellent! Beach is a short walk, about 5 mins. Recommend for couples looking for a nice get-away.
Very friendly and professional staff, wonderful breakfast, just 5 minutes from beach, very tranquil.
super service and very good restaurant. room with large balcony
Family atmosphere of the hotel Rather have breakfast and parking cost included in the rate, so these cost are known upfront.
The diner... The bathroom was a bit small.
i did not like them to add extra costs for parking
Good location, comfortable and lovely breakfast Lack of Tea & coffee in room
The dinning was excellent
Excellent staff, comfortable room. The breakfast was very good.
The hotel and our room were very clean. The hotel is only a block or so away from the beach. The staff was excellent and spoke English. A large breakfast buffet was provided with our room.
The location was good as was the breakfast. As mentioned before, the family room is very small and the bathroom very basic. It could use an upgrade, especially when you compare the bathroom to the one of the restaurant, which is large and very new. But for a short beach weekend it did not matter to us.
Good value. Good sized double room for less than half the price of beachfront hotel 100m away.
I was very displeased with booking.com I made a reservation for this hotel through booking.com, but when I arrived at the hotel, there wasn't a reservation for me. Thankfully they had 1 room left, which they rented to me. However, I was quoted 90 Euro through booking.com, and the hotel charged me 125 Euro. I do not know if I will use booking.com again!!!
The staff were very freindly and efficient, and reacted immediately to any request. Overall we were satisfied, and our experience was better than expected after reading previous clients comments. The room was clean, and in line with a 3 star hotel. The hotel although not on the sea front, is very close. The hotel has character, and is tastefully decorated. Breakfast is good. The surrounding beach area/restaurants is great. There can be some outside noise, but what else can you expect when you go to the beach at this time of the year!! There may not be a lift, but for 2 flights of stairs it is no problem.
Dinning area and bar
Patios, small balcony, good breakfast included and restaurant until 11:00 P.M. No elevator and minimum shelving space for toiletries.
hotel staff were plasant and helpfull.Nice dining and bar facilitie.
room size,plenty of hot water good breakfast, nice large bar stayed 3 nights party in bar underneath our room 2nd night very noisy 3rd night young persons party in annexe across from our room continual thumping of music to 1am + youngsters urinating & being sick by my car had to get up & move it, have complained & asked for compensation have still not heard from hotel not impressed.
Position of the hotel was right on the seafront and within 2 minutes walk of Noordwijk centre No welcome pack in the room or a kettle
Relatively small, but cosy hotel at the beach side, with an excellent price/quality ratio. Good breakfast.
Our room had a small balcony overlooking the beach. Excellent restaurant and breakfast. Great location across street from shopping area. Friendly, helpful staff. Air-conditioning and free internet would have been nice.
it was ideally located for our needs
No Free Wifi
Location, quality/price noise from other rooms
Cost-performance ration is considerably good. The bathroom is not the one for a four-star hotel. . The soft key did not open my room door. I had to use a hard key. Since no stuff available at the desk between 23:00 and 07:00, I had to carry hard keys at all.
the location is incredible, the view is wonderful, the staff are very nice, the restaurant is excellent
Perfect location, close to restaurants and beach, good restaurant Very warm.
poor ventilation room smelled
Quiet / Calme 1. Bathroom dirty and sticking 2. No body at the reception, I had to wait more than 20 minutes for check in. 3. Impossible to get an invoice when checking out ("You have to ask before you paid!")
Food was exellent and the hotel was very nice.
everything was very good except... .. the dinner menu did not change so we only used the dining room once
Have known the hotel before it became Fletcher. At that time it it was a semi luxury family hotel. The facilities are still there though the overall quality standard has gone down a bit. However, the price-quality rating especially in view of the reduced weekend pricing, is still good.
The quiteness & the garden No gym and very few TV channels
Room (#208) was not clean. Room was outdated (old) and absolutely did not match expectations (or the website picture) as regards a superior deluxe room. Let alone one for which one pays almost Eur 140 per night. Beds were uncomfortable and were basically two separate beds shoved together. Have the strong impresion that we did not actually stay in the superior deluxe room that we booked. All in all a very disappointing experience which certainly does not justify another stay in this hotel.
Friendly staff, clean, peaceful area Restaurant menu did not change in the 4 nights we were there Did not think the room was 4* standard but it was clean
The location was perfect. Quiet and peaceful. People smoked on the balconies of the no smoking rooms. We couldn't sit on our balcony. We had to close the balcony door whenever there was smoke.
The breakfast was very nice indeed. The room was on the ground floor and it was a bit dark.
the food served in the restaurant was very nice, and the service was impeccable the room has limited space for a desk, you have to move stuff around to be able to place a laptop
The staff were extremely helpful, polite and couteous. The room was large clean and comfortable. Breakfast was lovely and the bar was a pleasant place for an afternoon tipple. Very quiet hotel probably not suitable for young couples looking for a lively nightlife. No smoking in any rooms other than the bar.
Used primarily for overnight stay it was their dellicious breakfast that stood out.
The staff was very friendly and showed us to our room. He upgraded us to a room with a kitchen, even though we only booked a double room, at no extra cost. Great location close to the beach and free parking.
Excellent location with a wide choice of wonderful local restaurants. The hotel was in a quiet location with free parking. The staff were very friendly and efficient and the cleanliness was to a high standard. Highly recommended as a B&B
staff, room, place we would like more vegetables and fruit for breakfast
Very nice owners, room with kitchenette and balcony was great, comfortable bed, great location, free (public) parking and WiFi, good breakfast. No AC, no elevator, rooms a bit dated and look larger on the photos. A bit overpriced.
Situation of the hotel near the beach and town. Helpful friendly staff. breakfasts. Smoking was allowed in the bar downstairs but smoke permeated up to the bedrooms upstairs (all non-smoking). Give more information on where best to eat in the evening.
It was my secund time in that hotel .The owners are always very kind and helpful. Breakfast is very good I booked and I got a room with a single bed. (last time I booked the same but without knowing it I was upgraded and found it excellent).It was not the case that time!!Shower and toilets although only for me were outside the room, in the corridor. The bed was designed for very long and very thin people (let say that I am just the opposite) : avoid room 6
The breakfast Car park
The staff were very welcoming,very friendly and very helpful.
I absolutely thought the staff was great. From the receptionist(s) - like Miryim to Susanne, to the Morning Breakfast staff - like Zsofia. There were all very helpful, and kind. The roads to get there are still being built out, as such, you seemed to have to drive a circular course to get there. Regardless, it was easy if you have GPS.