Pros (+) Updated rooms
Cons (-) No free breakfast or Amy breakfast available. Although they do have a restaurant but was only available to serve coffee
2 stars
SureStay Hotel by Best Western North Vancouver Capilano
1634 Capilano Road, North Vancouver, BC V7P 3B4, Canada
North Vancouver, Canada
See location+1 604 987 8185Photos of SureStay Hotel by Best Western North Vancouver Capilano
Overview
Providing an outdoor heated pool, SureStay Hotel by Best Western North Vancouver Capilano provides well-appointed rooms close to Grouse Mountain. It also offers laundry facilities, meeting rooms and a 24-hour reception.
There are a variety of facilities at the hotel on offer to guests, such as a ticket service, a safe and a fitness center. Travel arrangements can be made at the tour desk.
Rooms at SureStay Hotel by Best Western North Vancouver Capilano come with tea and coffee making facilities, hair dryers and microwaves.
The hotel is a convenient place to explore Vancouver Aquarium and Canada Place. Stanley Park is also nearby.
Latest deals for SureStay Hotel by Best Western North Vancouver Capilano
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at SureStay Hotel by Best Western North Vancouver Capilano
- Outdoor pool
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Flat-screen TV
- TV
- Free toiletries
- Meeting/Banquet facilities
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Restaurant
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Microwave
Accessibility and suitability
- No smoking
- Increased accessibility
- Designated smoking area
Services and conveniences
- Express check-out
- Meeting/Banquet facilities
- 24hr front desk
Parking and transportation
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- TV
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Things to do
- Golf
General
- Family rooms
Health and safety
- Safe
Pool
- Outdoor pool
Reviews of SureStay Hotel by Best Western North Vancouver Capilano
7.7
Good
1502 verified ratings
Wonderful
399
Very good
347
Good
434
Okay
151
Fair
96
Mediocre
30
Poor
45
Summary of reviews
Guests say
Guests appreciated the great location and cleanliness of the hotel, with many mentioning the friendly service. However, some reviews pointed out issues with noise levels and small room sizes, which detracted from the overall experience.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
7.7 out of 10
62 reviews
8.9 out of 10
1 review
7.3 out of 10
3 reviews
All reviews
Pros (+) Great location! Great restaurant on the premises!
Cons (-) One of the day staff was not very friendly or cooperative, but loved the night staff.
Cons (-) Noisy,wifi didn't work
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the common amenities provided by the hotel?
The hotel offers amenities such as an outdoor pool, laundry facilities, free parking, a fitness center, and a restaurant with tea/coffee making facilities.
What can guests expect from the hotel's cleanliness and customer service?
Guests can expect clean and comfortable rooms, friendly and accommodating staff, and a convenient location near various attractions.
Are there any concerns about the room facilities?
Some guests have mentioned concerns about the absence of a fridge or microwave in the room, as well as occasional room odors.
What are the best times to visit the hotel?
The high season is in June, offering a great time to enjoy the outdoor pool and explore nearby attractions. However, guests should be aware of the potential for noise and the absence of certain room amenities.
Is parking readily available at the hotel?
Yes, the hotel provides free parking, although some guests have noted that it can be a bit tight at times.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Fridge and Microwave
Some guests were disappointed by the lack of a fridge or microwave in their rooms, so consider requesting a room with these amenities if you plan to store or prepare your own food.
Consider Noise Levels
Several guests mentioned noise disturbances, such as traffic and bright lights outside the rooms. If you're sensitive to noise, consider requesting a quieter room or bringing earplugs.
Check for Room Upgrades
Guests appreciated being upgraded to larger or more comfortable rooms, so it might be worth inquiring about potential upgrades upon check-in.
Explore Nearby Attractions
The hotel's proximity to attractions like Capilano River Regional Park and Lonsdale Quay Market makes it convenient for exploring the area. Consider planning visits to these nearby spots during your stay.
Be Mindful of Deposit Refunds
Some guests experienced delays in receiving their deposit refunds, so it's advisable to inquire about the refund process and clarify any concerns at check-in.
Inquire About Safety Features
If you have specific safety needs, such as hand bars in the bathroom, it's recommended to inquire about these features before booking to ensure a comfortable stay.
Consider Transportation Options
The hotel's location on a bus stop and its proximity to the ferry terminal make it convenient for travelers relying on public transportation or planning ferry trips.
Request Maid Service Preferences
If you have specific preferences for maid service, such as changing linens or emptying trash, it's advisable to communicate these to the staff upon check-in to ensure your needs are met during your stay.
Enjoy Breakfast at De Dutch
Guests enjoyed having the on-site restaurant, De Dutch, for breakfast. Consider trying out this option for a convenient and enjoyable dining experience.
Check for Room Amenities
Ensure that your room meets your specific needs by checking for amenities like air conditioning, fridges, and comfortable bedding to enhance your overall comfort during your stay.
Location
1634 Capilano Road, North Vancouver, BC V7P 3B4
What's nearby
- Capilano Mall1 mi
- Lonsdale Quay Market2.1 mi
- Lions Gate Hospital2.4 mi
- Vancouver Convention Centre2.5 mi
- Cleveland Dam2.5 mi
- Canada Place Cruise Ship Terminal2.6 mi
- Marine Building2.6 mi
- University Canada West2.6 mi
- Chinatown3.3 mi
- Park and Tilford Gardens3.7 mi
- Grouse Mountain4.2 mi
- Mount Fromme4.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay Hotel by Best Western North Vancouver Capilano
Low season | January |
|---|---|
High season | July |
Average price (weeknight) | $141 |
Average price (weekend night) | $149 |
When to book a room at SureStay Hotel by Best Western North Vancouver Capilano
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.8 |
|---|---|
Distance to city center | 2.4 mi |
Nearest Airport | Vancouver Coal Harbour |
Distance to airport | 2.4 mi |
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