The Ritz-Carlton, Astana
Photos of The Ritz-Carlton, Astana
Overview
Amenities at The Ritz-Carlton, Astana
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
General
- Executive lounge access
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Storage available
- Quiet street view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- City view
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- No smoking
- Non-feather pillow
- Designated smoking area
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Kitchen
- Wine glasses
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Pool towels
- Spa and wellness center
- Massage
- Sauna
Dining
- Grocery deliveries
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Minibar
- Breakfast in the room
- Dining table
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
- EV charging station
- Airport shuttle
Family friendly
- Cribs available
- Books, DVDs, music for children
- Kids meals
- Children's high chair
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Board games/puzzles
- Cooking classes
- Beauty salon
Outdoor
- Garden
- Terrace/Patio
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of The Ritz-Carlton, Astana
Summary of reviews
Score by provider
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's amenities?
The hotel offers a wide range of amenities, including daily housekeeping, face masks for guests, 24-hour security, and a spa and wellness center for a luxurious and comfortable stay.
How is the food quality at the hotel?
Guests have praised the restaurant Ozen Bar for exceptional food, while some have found the club level meal to be a downside. The hotel also offers special diet menus and a variety of options for breakfast.
What are the best times to visit the hotel?
The high season is in October, offering a perfect time to experience the impeccable care and detail provided by the hotel. However, it's important to note that Fridays and Saturdays may have more visitors due to the hotel's central location.
How is the cleanliness and customer service at the hotel?
Guests have highlighted the impeccable care and detail provided by the staff, as well as the elegant and modern ambiance of the hotel. However, some guests have raised concerns about the cleanliness of the bathwater and the need for more professional staff training.
What are the parking options available at the hotel?
The hotel offers free parking and valet parking, providing convenient options for guests with vehicles. Additionally, there is an airport shuttle service available for transportation needs.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests praised the location and views from the rooms, recommending rooms with landmark or city views for an enhanced experience.
Consider Dining Options
While the Ozen Bar received high praise for its exceptional offerings, some guests found the club level meal and executive lounge breakfast to be less impressive. Exploring different dining options within the hotel could enhance the overall experience.
Be Mindful of Safety Measures
One guest highlighted concerns about a hair dryer catching fire and malfunctioning fire alarms. It may be beneficial to inquire about the maintenance and safety checks for in-room amenities upon arrival.
Take Advantage of the Spa and Wellness Center
Guests appreciated the spa facilities and the attentive staff. Consider indulging in the spa services for a relaxing experience during your stay.
Plan Your Visit Around High Season
With October being the high season, consider planning your visit during this time to potentially experience the hotel and surrounding attractions at their best.
Explore Nearby Attractions
The hotel's proximity to the Singing Fountain and Bayterek Tower makes it convenient for guests to explore these nearby attractions. Take some time to visit these iconic landmarks during your stay.
Request a Room Away from Noise
Some guests mentioned noise-related issues, so it might be beneficial to request a room in a quieter area of the hotel to ensure a peaceful stay.
Inquire About Child-Friendly Facilities
If traveling with children, it may be helpful to inquire about specific facilities for kids, as one guest noted the lack of such amenities.
Stay Informed About Payment
One guest reported a discrepancy in the requested amount at the reception compared to the confirmed amount. It's advisable to clarify any payment-related issues upon check-in.
Engage with the Staff
Many guests praised the helpful and friendly staff. Engaging with the hotel staff for recommendations and assistance could enhance the overall experience.
Location
What's nearby
- Singing Fountain338 yd
- Bayterek Tower0.3 mi
- Kazakhstan Ministry of Foreign Affairs0.5 mi
- Korme Exhibition Complex0.6 mi
- Palace of Peace and Reconciliation1.4 mi
- Kazhimukan Munaitpasov Stadium2.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Ritz-Carlton, Astana
Low season | March |
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High season | October |
Average price (weeknight) | $3,789 |
Average price (weekend night) | $251 |
When to book a room at The Ritz-Carlton, Astana
KAYAK's top tips for your stay at The Ritz-Carlton, Astana
FAQs when booking at The Ritz-Carlton, Astana
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Value for money | 8.9 |
|---|---|
Distance to city center | 2.1 mi |
Nearest Airport | Astana Nursultan Nazarbayev Intl |
Distance to airport | 6.9 mi |