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Hotel staff was nice. The food selection was good . Bed was comfy and room was clean. Asked for our bed to be made while we were out, but all the housekeeper did was put a pile of towels on the couch. We had to call later to ask them to make the bed. It may seem like a small matter, but don't think it's too much to ask. Nice to have a tidy room after a long day.
It's a clean, well-kept facility with a good location. The bed was comfortable and the price was reasonable. The structure magnifies noise, and the hotel doesn't discourage it, with loud parties and conversation continuing past midnight. The fitness room is small and one of the four machines broken throughout our stay. A calamity one morning canceled the highly touted breakfast, with no acknowledgment or discount by the hotel. Internet access is $10 per day. It's fine, and I confess that I haven't stayed in a better full-service hotel in the area, but there is no reason to look forward to staying at this property.
The room design, hotel layout, coy ponds, happy hour, breakfast, pool, honor bar style shop. It's a little run down and the bar closes early. It seems like it should be open later on weekends. Especially when there are no other options near by.
Nice place for families Couldn't control air conditioning to get colder
Spacious Rooms Cost, long walk to room
Very quiet and always appreciate the breakfast and happy hour! Wish the train was operating to Sonoma. Still a few months away. That will be awesome.
i like the hotel, it was beautiful, I enjoy the water fall, coy fish, the hotel grounds very nice. the breakfast excellent... P.S. I like being on the firs floor. that provided us a great access to the beautiful scenery the hotel has to offer. I did not like the room. it was not what I expected from a beautiful hotel. the living room had a big conference table, it fell like I was at an office, that made it very uncomfortable, we wanted a private place to hangout but with the big table and office chairs, it was not possible. we ask the staff " a guy" for the room to be change but the staff member, that we ask, he told us we need it to pay an additional $50. I you can see as was not away in business nether was I meeting with other people for biasness. the staff member made a remark that my room was book by you guys and that they could not change any!!!
Clean, quiet and comfortable! Great happy hour and full breakfast To holder is behind the user! Awkward!!
The indoor waterfall and koi pond, part of their tropical atrium, are really unique. They have substantial snacks in the evening and great breakfast.
The staff was very friendly. Internet wasn't free for me.
Nice location and a beautiful lobby. Quiet. Very large rooms that can comfortable fit 4 people. Liked the complimentary treats during the midday to evening. Each room has 2 rooms, each with its own hdtv. Comfortable beds with nice sheets. I used the fridge, which worked very well and kept my drinks very cold. It was obvious it hadn't been cleaned from the previous guests. The facility was dirty. Literally. There was urine on the seat and toilet paper in the bowl. The backs of earrings were on the counter and we only had one set of towels for a room meant for two people. I called to have it cleaned and it took them over an hour to send anyone. And when they did, after I'd called a second time to remind them, the maid merely flushed the toilet and left without cleaning anything. I requested to have my room switched but the person at the front desk said they were fully booked. So I was out of luck and decided to stick it out. Later that night I realized the ironing board and doors to the armoire were broken. Yet another disappointment. The next morning I was out of the room by 9:45 am. I came back just before 3 pm and found my room hadn't been cleaned. I waited over an hour before the maid knocked on my door. She walked in, made the beds, took away the wet towels, and within 10 minutes she left. She never touched the counters, vacuumed, or disinfected the bathroom. Then, to no surprise by this point, I went to use the complimentary microwave and found it a mess. It had obviously been used many times and never been cleaned. Luckily the first maid left a roll of paper towels by mistake. I cleaned it myself. If I stay here again, I'll have to remember to bring Clorox bleach, a sponge, rubber gloves, paper towels and air freshener. I'll keep my usual tip to cover my extra expenses. And it's 2015 Embassy Suites. What hotel doesn't offer complimentary wifi?! Especially at nearly $200 a night.
I travel for business and have stayed in many, many hotels over the last few years. I've never written a review for a hotel until today. I was very impressed by the warmth and hospitality of the Four Points San Rafael. The staff was happy to be there and happy to help me in whatever way I needed. Whether it was extending my checkout time significantly or getting me 4 bottles of extra water or faxing my papers out for me, it was done with a smile. The service here made all the difference to my experience. The room was also very clean and well kept. Thanks Four Points!
It was clean. They did not honor the pricing booked through Kayak. They charged me over double the agreed upon rate. They have a policy to not honor pricing if you don't book within their time window.
Location and. Amenities Our laundry was stolen and the staff was less then helpful in trying to locate it or at least see lif and when it was taken
I didn't like the adjacent doors that are now added to the rooms. Made me very uncomfortable during the night. There are latched on them, so I wasn't really sure if the door was locked.
Comfortable room with very friendly staff. We enjoy the stays very much. My room is a bargain with almost 50% price of the regular room. Very good value but the room faces I-101 with highway noise. You may want to check with the hotel for better rooms.
Good customer service despite a overbooking problem, yummy breakfast offered (not complimentary). Overpowering smell in the room likely from cleaning products. Hotel overbooked and we were downgraded from king to double bed.
Everything was good. It is nice to be able to count on this hotel to give good service every visit. Nothing
Nice staff Older hotel, overall I don't think I will ever go back
The staff were very friendly and accommodating. The facility is very well maintained and clean. The room was really nice and bed was comfortable. Fitness center was spacious and high tech - cold bottled water was a bonus.
The location was pretty convenient for exploring the region due to it being right next to the freeway. We were bothered by the noise whatsoever. The staff were harassing and embarassing each other upon check in which was pretty uncomfortable. Our room smelled of muggy wet dog and was pretty dirty. The bed was the most uncomfortable I've ever experienced in a hotel. The cleaning ladies came around (very loudly) to begin housekeeping at 7:30 am, way too early. Overall the experience was one of prefer not to have again considering the price.
I did not like the harassment of the woman behind the counter by a group of four drunk men who were checking in. They were racist, she was Latina. It was an ugly scene. I feel as though having a security guard in the lobby would help people stay on better behavior.
The motel was clean except there was a foul odor in the hallway where we stayed. Staff was friendly and helpful. The bed was horribly hard so we didn't get much sleep. The floor would have been more comfortable. Awful smell in the hallway was troublesome because it also came into the room.
Very noisy. We had to unplug the fridge to get any sleep. Lots of traffic noise. Lots of plumbing noise.
Comfortable bed was,the only thing good about the place
Clean n ez to get to from the highway Price
Nice staff, clean and updated room, convenient to highway. Natural preserve across street.
Nothing Bed and pillows are super thin Couldn't park in front of our room because the pool was there The shower just sprays on the floor and soaks the entire thing resulting in us tracking water into the room
This should only be utilized as a last resort.
Pool was nice Hairs on the bed sheets, vinyl flooring through out the room looked clean but was filthy. my daughter came in from the pool and dripped water so she cleaned it up with her white towel and it was completely black when she was done. so grossed out. when I complained they gave me a $15 coupon for my next stay. I think NOT.
Poop on the wall, multiple different hairs in shower, we stripped a bed because perfume was dropped on the comforter from previous customer and we told the front desk. Housekeeping put the same sheets and comforter on. Had to strip bed and bring everything to the front desk.
Location; a very minimal room No shampoo, conditioner, or facial tissue. Adequate for 2 nights while visiting Point Reyes.
Stained in the tub
The staff was very kind with my very late 11:30pm check in. Also they have free water bottles! The room was elegantly decorated with IKEA stuffs but it was comfortable. We liked it very much. We would definitely stay there again.
Great customer service! Nothing!
The Marin Lodge was charming and clean and completely redone recently. Rooms were cozy and comfortable with nice accommodations and we will be back!! Would HIGHLY recommend staying here!
We loved it here and will stay here again everytime we need an overnight in the city! It was perfect for catching the Larkspur ferry as its just minutes away. This made our Super Bowl activities that much easier. The owners were fantastic and made us feel like family. Can't wait to come back!!!
Huge room, wonderful beds, quiet, updated facilities, friendly management Breakfast/snack area was small
We loved this place. We would have stayed longer if we would have found it sooner. the bed was comfortable, the room had all the amenities you would expect; TV, hair dryer, microwave, iron, etc. They have a free continental breakfast of blueberry muffins and fresh fruit and coffee as well as complimentary sodas and bottled water The parking was very limited but I believe it was due to the construction which was apparently for remodeling as we noticed a distinct smell of fresh paint. It was a little far to drive from local eateries unless you are familiar with the area.
The location is great - close to downtown San Rafael. Also, it is a good value for your money, since other hotels seem to be way more expensive. The hotel manager was also a nice guy. It was a nice quaint hotel. Main problem was the hot water was not on when we tried to take a shower in the morning. Apparently they were doing some work in our unit, and jumped the gun on turning off the water ahead of time. Also, the phone did not work as well. The actual room was also pretty small - basically a studio room.
Great staff, clean quiet room, ample parking.
/The room was large and neat with an outdoor deck. Bathroom was warm. Must have radiant heat. Nice decor. Desk clerks very helpful. Spots on the rug. No refrigerator or microwave. Did have use of the one in the breakfast area. All fabric items were wrinkled. Could not figure out the Keurig coffee machine. Alarm clock didn't work.
Great place to stay. Breakfast was wonderful and filling. The location was very convenient. I would stay here again.
Very nice hotel for the money.
this place delivers little extra in every way… extra clean love the ping-pong table
The hotel is beautiful! The beds are comfortable and who doesn't love breakfast included.
Everything was conviently located. Everything clean. Staff was very friendly especially lady at the front desk with short black hair! Wish I would have payed attention to her name but she was very friendly. Hot tub was great.
Loved the original feel of 1923! Original hardwood floors, the narrow stairs, the old elevator door that had to be opened by hand, original bathtub and medicine cabinet! Beds were adequate and comfortable. Plush towels and bedding. Doors came with real keys. Windows opened to the outside and there were screens you could shut over them. Well kept, freshly painted. One has to be appreciative of historical buildings and not expect all the added comforts of modern times such as large rooms or lots of counter space. The window was single pane and did not keep out the street noise. There is no AC in case you visit in summer. The original sink in the bathroom had visible signs of wear - authentic you could say. One must find street parking, but it isn't too difficult if you go up the side streets. All that being said, my husband and I would still recommend it for the 1923 experience.
Staff was nice. Location was close to food and drink. Really in the thick of downtown Petaluma. Yes, usually this hotel is one of the cheapest in the area next to to Motel 6, but after staying at both places, I choose Motel 6. The best thing it had going for It was that the hotel was located within walking distance to everything you came to Petaluma for. What also comes with that is every bit of noise from traffic and neighbors. No A/C (they give you a fan), communal bathrooms, and tiny rooms that were lit up from the streetlights Just go to the Motel 6 if you're looking to save. Plus they're remodeling. It won't be too long before this hotel is charging $250+ for rooms. We spent $110 and we're wishing we hadn't.
Walking distance to downtown Petaluma businesses. Honest about what it can/cannot offer. Clean room. Could get warm. Standard room is a bit small. Hallway noise could be bothersome if other guests are loud. Need "do not disturb" signs!
I liked that your hotel was in a safe place. Further, everything was neat and clean. The mattress felt like a board and didn't enjoy having to ask for a hair dryer and then return it to the office. Most hotels offer that service.
Nice old hotel. You can't beat the location and amenities for the price! Being downtown it was quite loud early.
The hotel is in an old building. The building feels like the 1920's or 30's, so it's neat to see that. It rates highly for charm. It has a pleasant atmosphere and decor. It's in a great location right down town. The staff seemed friendly during my interactions. The hotel is going through some major renovations. When I stepped off the elevator I could see all the construction happening in the rooms. It felt like I just stepped in to a horror movie set! Not much can be done about that till the renovations are complete. The walls are thin and there is no AC. the hotel does provide a fan which proved adequate. The bathroom could have used a thorough cleaning.
The hotel was great! It was super cute, charming, and unique. The beds were comfortable, and the rooms that don't have an in-room bathroom are very close to the hall bathroom (some rooms do have in-rooms bathrooms.) The hotel rooms were clean, and the staff was more than accommodating, helpful, and friendly! My husband and I had lots of fun staying here! The parking situation isn't perfect. However, we came in late and had difficulty finding a spot, the front desk employee went and moved her car so we could have a spot! There was a little noise, being downtown and on a weekend, but definitely not enough to be bothersome for us.
I thought they did virtually all of the little things well: The check-in and check-out were courteous and efficient. There were enough towels, and they were of good quality. The shower worked well, had plenty of hot water and was high enough. The bathroom amenities (soaps, body wash, shampoo, conditioner and mouthwash) were very nice. The iron and ironing board worked well. The windows, curtains and HVAC system worked well enough. Despite being close to the freeway, the noise level was acceptable. The bed was large and the mattress was new and comfortable. It's both minor and personalized, but I found all four of the bed pillows strikingly uncomfortable.
Read the other reviews and you'll get our input - superb, fun, friendly...all of the above and we can't wait to get back!
Charming and unusual. Very comfortable bed. Close to town - walking distance to great restaurants and fun things to do. Friendly staff. Not handicapped accessible at all, and you have to carry your luggage up a curvy staircase. The check-in process needs work. It's a phone at the locked front door, but only a recording answered it... we couldn't get in until someone inside noticed we were there. Parking lot is kind of crammed, hard to navigate.
Clean, walkable to town, friendly staff, Mattress and bedding was okay.
Privacy, and ambiance. No.
Great central location within easy walking distance to shops and resturants.Wonderful outdoor space for entertaining guests.Very friendly and helpful owner. No central heating or air conditioning.
I liked the area and the privacy. This was unique and not like any standard hotel room. Also, I was able to have my small dog stay with us. There was some difficulty for us since my mother uses a walker, and she needed to negotiate one or two steps.
This hidden gem is perfection--truly like something out of 'Victoria' magazine. If you need a break from the big city (San Francisco is a short 1/2 hour away), this is the place. Close to fun shops and great eateries in a classic CA neighborhood.
This charming place was really easy to find and I can't wait to stay there next time I go to the San Francisco area!
Access to garden Very basic. No A/C, no fans, cant open window. Not planning to stay there again, not recommend.
Staff was good. Place was acceptably quiet. Continental breakfast was a horror show in terms of food quality.
The rooms were dirty and the entire hotel room was old. The bathroom was very small, outdated and dirty. We are never staying here again.
The room was very clean Our AC would make noise from time to time.
We stayed in a recently renovated room. The walls are thin and you hear your neighbors... especially when they're having a party that lasts until 4AM.
Clean room Not enough free channels on tv.
Beautiful spot, overall atmosphere was really pretty. Within an hour from San Francisco and close to the 101. There were quite a few bugs in the room when we came in. A spider and then a few mosquitoes, kind of a turn off.
Location The experience would have been better if I slept in my car. Not only did I not get an opportunity to sleep after 3 calls to the front desk to shut down the college party next door, but the next morning the front desk person said he could do nothing and insinuated that the reason I did not sleep was my own fault. The room was equal to a motel 6 as was the service. Seriously, if you think about staying here, stay in your car and save a couple hundred bucks! Worst hotel/motel/camping experience ever!!
The grounds are nice. Lots of trees, flowering plants, some hammocks and a fountain behind the restaurant/pool. It's close to the interstate, which can be convenient but some rooms might experience more traffic noise than I did (it wasn't bad for me at all). I liked the look of the room and didn't have a problem with noise though I've read that some people have. Depends on your neighbor, I suppose. The bathroom is small but I didn't mind. There's no bathtub, if you're interested in that. Robes were provided in the back entrance closet area. I didn't use the internet but the TV worked fine. Ate at the restaurant one night and they let me take my dessert back to the room on a covered plate with silverware and a cloth napkin, then said I could just leave it in the room rather than take it back to the restaurant later. My meal was tasty and the restaurant's environment is relaxed and attractive with a pleasant staff. I was there in the off-season so it wasn't flooded with people -- that might make a difference, according to some of the other reviews, but I can't say personally. I enjoyed the stay and would probably stay there again if I were in the area.
Walking path. Backed car to rear door made easiest unloading and loading ever. Normally, you would say a stones throw from the freeway, but so close, I think you can throw the stone over the freeway. Heavy drapes muted sound somewhat. Bathroom tiny. Price was way too much for what it is. Should be half.
Room was clean, complete, well-organized and spacious. Colors were cheerful, but not obtrusive. Service was good. Clean bedding was delivered instantly at 8 o'clock in the evening when an open bottle of water tipped over on the bed. No problem. Restful space. Breakfast was simple, but adequate and fresh especially for self serve buffet. Hard boiled eggs were tender and done perfectly, a rare achievement. Open space with mature plants and trees out the big window. Quite nice. Gluten-free options for breakfast, please.
The room was as was expected and a great value for the cost. The room was clean and the beds were comfortable. Our room faced the garden. I liked that we had 2 entry ways, one lead to the parking area and one lead to the garden. We loved the swings from the center tree. My son had a fantastic time swinging and meeting other children. It was a bit cool to test out the pool but we are looking forward to another visit to try it out. Some people have said that it could use an update but I honestly appreciated the character. The swanky restaurant was fantastic and had live jazz music. The location was excellent and met our travel needs while playing in the area. The breakfast was simple but enough to start your day.
The room look like the picture online. Very clean and spacious! Loved that it had a refrigerator and microwave! Comfortable bed and pillows! Plus loved the green features, lights, toilet and shower. Beat value for bay area accommodations that I could find! My initial roomed smelled like cigarette smoke but was quickly changed.