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Nice place for families Couldn't control air conditioning to get colder
The staff was very friendly. Internet wasn't free for me.
The indoor waterfall and koi pond, part of their tropical atrium, are really unique. They have substantial snacks in the evening and great breakfast.
Nice location and a beautiful lobby. Quiet. Very large rooms that can comfortable fit 4 people. Liked the complimentary treats during the midday to evening. Each room has 2 rooms, each with its own hdtv. Comfortable beds with nice sheets. I used the fridge, which worked very well and kept my drinks very cold. It was obvious it hadn't been cleaned from the previous guests. The facility was dirty. Literally. There was urine on the seat and toilet paper in the bowl. The backs of earrings were on the counter and we only had one set of towels for a room meant for two people. I called to have it cleaned and it took them over an hour to send anyone. And when they did, after I'd called a second time to remind them, the maid merely flushed the toilet and left without cleaning anything. I requested to have my room switched but the person at the front desk said they were fully booked. So I was out of luck and decided to stick it out. Later that night I realized the ironing board and doors to the armoire were broken. Yet another disappointment. The next morning I was out of the room by 9:45 am. I came back just before 3 pm and found my room hadn't been cleaned. I waited over an hour before the maid knocked on my door. She walked in, made the beds, took away the wet towels, and within 10 minutes she left. She never touched the counters, vacuumed, or disinfected the bathroom. Then, to no surprise by this point, I went to use the complimentary microwave and found it a mess. It had obviously been used many times and never been cleaned. Luckily the first maid left a roll of paper towels by mistake. I cleaned it myself. If I stay here again, I'll have to remember to bring Clorox bleach, a sponge, rubber gloves, paper towels and air freshener. I'll keep my usual tip to cover my extra expenses. And it's 2015 Embassy Suites. What hotel doesn't offer complimentary wifi?! Especially at nearly $200 a night.
It's a clean, well-kept facility with a good location. The bed was comfortable and the price was reasonable. The structure magnifies noise, and the hotel doesn't discourage it, with loud parties and conversation continuing past midnight. The fitness room is small and one of the four machines broken throughout our stay. A calamity one morning canceled the highly touted breakfast, with no acknowledgment or discount by the hotel. Internet access is $10 per day. It's fine, and I confess that I haven't stayed in a better full-service hotel in the area, but there is no reason to look forward to staying at this property.
Very quiet and always appreciate the breakfast and happy hour! Wish the train was operating to Sonoma. Still a few months away. That will be awesome.
The room design, hotel layout, coy ponds, happy hour, breakfast, pool, honor bar style shop. It's a little run down and the bar closes early. It seems like it should be open later on weekends. Especially when there are no other options near by.
i like the hotel, it was beautiful, I enjoy the water fall, coy fish, the hotel grounds very nice. the breakfast excellent... P.S. I like being on the firs floor. that provided us a great access to the beautiful scenery the hotel has to offer. I did not like the room. it was not what I expected from a beautiful hotel. the living room had a big conference table, it fell like I was at an office, that made it very uncomfortable, we wanted a private place to hangout but with the big table and office chairs, it was not possible. we ask the staff " a guy" for the room to be change but the staff member, that we ask, he told us we need it to pay an additional $50. I you can see as was not away in business nether was I meeting with other people for biasness. the staff member made a remark that my room was book by you guys and that they could not change any!!!
Spacious Rooms Cost, long walk to room
Clean, quiet and comfortable! Great happy hour and full breakfast To holder is behind the user! Awkward!!
Huge room, wonderful beds, quiet, updated facilities, friendly management Breakfast/snack area was small
The Marin Lodge was charming and clean and completely redone recently. Rooms were cozy and comfortable with nice accommodations and we will be back!! Would HIGHLY recommend staying here!
We loved it here and will stay here again everytime we need an overnight in the city! It was perfect for catching the Larkspur ferry as its just minutes away. This made our Super Bowl activities that much easier. The owners were fantastic and made us feel like family. Can't wait to come back!!!
Great staff, clean quiet room, ample parking.
Great customer service! Nothing!
The location was pretty convenient for exploring the region due to it being right next to the freeway. We were bothered by the noise whatsoever. The staff were harassing and embarassing each other upon check in which was pretty uncomfortable. Our room smelled of muggy wet dog and was pretty dirty. The bed was the most uncomfortable I've ever experienced in a hotel. The cleaning ladies came around (very loudly) to begin housekeeping at 7:30 am, way too early. Overall the experience was one of prefer not to have again considering the price.
Very noisy. We had to unplug the fridge to get any sleep. Lots of traffic noise. Lots of plumbing noise.
I did not like the harassment of the woman behind the counter by a group of four drunk men who were checking in. They were racist, she was Latina. It was an ugly scene. I feel as though having a security guard in the lobby would help people stay on better behavior.
The motel was clean except there was a foul odor in the hallway where we stayed. Staff was friendly and helpful. The bed was horribly hard so we didn't get much sleep. The floor would have been more comfortable. Awful smell in the hallway was troublesome because it also came into the room.
Comfortable bed was,the only thing good about the place
Comfortable room with very friendly staff. We enjoy the stays very much. My room is a bargain with almost 50% price of the regular room. Very good value but the room faces I-101 with highway noise. You may want to check with the hotel for better rooms.
Nice staff Older hotel, overall I don't think I will ever go back
It was clean. They did not honor the pricing booked through Kayak. They charged me over double the agreed upon rate. They have a policy to not honor pricing if you don't book within their time window.
Everything was good. It is nice to be able to count on this hotel to give good service every visit. Nothing
I travel for business and have stayed in many, many hotels over the last few years. I've never written a review for a hotel until today. I was very impressed by the warmth and hospitality of the Four Points San Rafael. The staff was happy to be there and happy to help me in whatever way I needed. Whether it was extending my checkout time significantly or getting me 4 bottles of extra water or faxing my papers out for me, it was done with a smile. The service here made all the difference to my experience. The room was also very clean and well kept. Thanks Four Points!
I didn't like the adjacent doors that are now added to the rooms. Made me very uncomfortable during the night. There are latched on them, so I wasn't really sure if the door was locked.
The staff were very friendly and accommodating. The facility is very well maintained and clean. The room was really nice and bed was comfortable. Fitness center was spacious and high tech - cold bottled water was a bonus.
Nothing Bed and pillows are super thin Couldn't park in front of our room because the pool was there The shower just sprays on the floor and soaks the entire thing resulting in us tracking water into the room
Stained in the tub
Pool was nice Hairs on the bed sheets, vinyl flooring through out the room looked clean but was filthy. my daughter came in from the pool and dripped water so she cleaned it up with her white towel and it was completely black when she was done. so grossed out. when I complained they gave me a $15 coupon for my next stay. I think NOT.
Clean n ez to get to from the highway Price
Nice staff, clean and updated room, convenient to highway. Natural preserve across street.
Location; a very minimal room No shampoo, conditioner, or facial tissue. Adequate for 2 nights while visiting Point Reyes.
Very nice hotel for the money.
Great place to stay. Breakfast was wonderful and filling. The location was very convenient. I would stay here again.
this place delivers little extra in every way… extra clean love the ping-pong table
The hotel is beautiful! The beds are comfortable and who doesn't love breakfast included.
/The room was large and neat with an outdoor deck. Bathroom was warm. Must have radiant heat. Nice decor. Desk clerks very helpful. Spots on the rug. No refrigerator or microwave. Did have use of the one in the breakfast area. All fabric items were wrinkled. Could not figure out the Keurig coffee machine. Alarm clock didn't work.
Newly remodeled rooms look like Vegas. Very clean, comfortable and stylish. Will stay again. None.
The night person refused to talk to me.
Friendly staff, spacious room with kitchenette; definitely more than the 1 star it was rated. Bathroom needs some maintenance - rust, cracked floors, etc.
Nothing The air conditioner did not work
This guest did not leave comments about this hotel.
Location for my purposes Breakfast had a good selection of protein (eggs and various meats), but microwave needs updating. And, would have appreciated some fruit.
The staff is great, very helpful. The room was well furnished with everything I needed. I had 2 early days, and they opened the complimentary breakfast over 30 min. early for me both days. I had a non-smoking room, but it was obvious that it used to be a smoking room, I could smell stale cigarettes clearly. Not a big deal though.
The room itself was nice. Cigarette butts on the landing outside our room door when we first walked up. The table and chairs was placed right in front of the AC unit which blocked the air so I moved it.
It was convenient to freeway and had a little kitchen. With kids that is very helpful. Also nice and quiet. They have a complimentary breakfast as well. The staff are very nice and accomodating No
Nicely re modeled Great service
Staff was nice. Location was close to food and drink. Really in the thick of downtown Petaluma. Yes, usually this hotel is one of the cheapest in the area next to to Motel 6, but after staying at both places, I choose Motel 6. The best thing it had going for It was that the hotel was located within walking distance to everything you came to Petaluma for. What also comes with that is every bit of noise from traffic and neighbors. No A/C (they give you a fan), communal bathrooms, and tiny rooms that were lit up from the streetlights Just go to the Motel 6 if you're looking to save. Plus they're remodeling. It won't be too long before this hotel is charging $250+ for rooms. We spent $110 and we're wishing we hadn't.
The hotel was great! It was super cute, charming, and unique. The beds were comfortable, and the rooms that don't have an in-room bathroom are very close to the hall bathroom (some rooms do have in-rooms bathrooms.) The hotel rooms were clean, and the staff was more than accommodating, helpful, and friendly! My husband and I had lots of fun staying here! The parking situation isn't perfect. However, we came in late and had difficulty finding a spot, the front desk employee went and moved her car so we could have a spot! There was a little noise, being downtown and on a weekend, but definitely not enough to be bothersome for us.
Loved the original feel of 1923! Original hardwood floors, the narrow stairs, the old elevator door that had to be opened by hand, original bathtub and medicine cabinet! Beds were adequate and comfortable. Plush towels and bedding. Doors came with real keys. Windows opened to the outside and there were screens you could shut over them. Well kept, freshly painted. One has to be appreciative of historical buildings and not expect all the added comforts of modern times such as large rooms or lots of counter space. The window was single pane and did not keep out the street noise. There is no AC in case you visit in summer. The original sink in the bathroom had visible signs of wear - authentic you could say. One must find street parking, but it isn't too difficult if you go up the side streets. All that being said, my husband and I would still recommend it for the 1923 experience.
Walking distance to downtown Petaluma businesses. Honest about what it can/cannot offer. Clean room. Could get warm. Standard room is a bit small. Hallway noise could be bothersome if other guests are loud. Need "do not disturb" signs!
The hotel is in an old building. The building feels like the 1920's or 30's, so it's neat to see that. It rates highly for charm. It has a pleasant atmosphere and decor. It's in a great location right down town. The staff seemed friendly during my interactions. The hotel is going through some major renovations. When I stepped off the elevator I could see all the construction happening in the rooms. It felt like I just stepped in to a horror movie set! Not much can be done about that till the renovations are complete. The walls are thin and there is no AC. the hotel does provide a fan which proved adequate. The bathroom could have used a thorough cleaning.
I liked that your hotel was in a safe place. Further, everything was neat and clean. The mattress felt like a board and didn't enjoy having to ask for a hair dryer and then return it to the office. Most hotels offer that service.
Nice old hotel. You can't beat the location and amenities for the price! Being downtown it was quite loud early.
I thought they did virtually all of the little things well: The check-in and check-out were courteous and efficient. There were enough towels, and they were of good quality. The shower worked well, had plenty of hot water and was high enough. The bathroom amenities (soaps, body wash, shampoo, conditioner and mouthwash) were very nice. The iron and ironing board worked well. The windows, curtains and HVAC system worked well enough. Despite being close to the freeway, the noise level was acceptable. The bed was large and the mattress was new and comfortable. It's both minor and personalized, but I found all four of the bed pillows strikingly uncomfortable.
Clean, walkable to town, friendly staff, Mattress and bedding was okay.
Read the other reviews and you'll get our input - superb, fun, friendly...all of the above and we can't wait to get back!
Charming and unusual. Very comfortable bed. Close to town - walking distance to great restaurants and fun things to do. Friendly staff. Not handicapped accessible at all, and you have to carry your luggage up a curvy staircase. The check-in process needs work. It's a phone at the locked front door, but only a recording answered it... we couldn't get in until someone inside noticed we were there. Parking lot is kind of crammed, hard to navigate.
Privacy, and ambiance. No.
This charming place was really easy to find and I can't wait to stay there next time I go to the San Francisco area!
Great central location within easy walking distance to shops and resturants.Wonderful outdoor space for entertaining guests.Very friendly and helpful owner. No central heating or air conditioning.
I liked the area and the privacy. This was unique and not like any standard hotel room. Also, I was able to have my small dog stay with us. There was some difficulty for us since my mother uses a walker, and she needed to negotiate one or two steps.
Access to garden Very basic. No A/C, no fans, cant open window. Not planning to stay there again, not recommend.
This hidden gem is perfection--truly like something out of 'Victoria' magazine. If you need a break from the big city (San Francisco is a short 1/2 hour away), this is the place. Close to fun shops and great eateries in a classic CA neighborhood.
I was recovering from food poisoning and the staff was lovely to me.
Price was right, a tad hard to find. no
free wifi tv is small. pool is next to restaurant
Incredibly noisy. People partying until 1:30 AM . Never do again
It's not what you think! The hotel looked like Bates Motel
Next door is a charming and extensive hobby shop. We were checked in next to other occupants (noisy) at extremely low occupant level unnessessarily.
I am in the area often on business and this hotel is in the right location for the right price. Clean and quiet. Will book again soon.
Grounds nice, quiet neighbors Lots of highway noise, breakfast could have had some better options
Convenient location to the Sonoma Raceway. The rooms are very rundown and uncomfortable. 70's bathroom, 90's mattress, and 00's tv. Also, only tepid water in the shower, not hot water.
Not a 3 star. Not like a Hyatt or Hilton. Door faced parking lot in an area with people and dogs roaming around outside. There was not an inside entrance as you get at Hyatt and Hilton.
Location Freeway noise
Convenient location, beautiful grounds, friendly and helpful staff, and clean, quiet room.
We stayed in a recently renovated room. The walls are thin and you hear your neighbors... especially when they're having a party that lasts until 4AM.
The room was very clean Our AC would make noise from time to time.
Staff was good. Place was acceptably quiet. Continental breakfast was a horror show in terms of food quality.
The rooms were dirty and the entire hotel room was old. The bathroom was very small, outdated and dirty. We are never staying here again.
I liked the bed and the linens. I really needed a place to sleep and was not a tourist and had previously lived in Mill Valley, just a few minutes away. The location in San Rafael is in the Canal Area. This area after dark can be unsafe and I was worried about my rental in the parking lot. The hotel was easily accessible from the street. The Manager was a little short at check in. Unpleasant.
Continental breakfast with a small 'c.' Front desk people, managers?, very grumpy. Room was just so. Location super easy off freeway.
For the area. It was a great room for the price. Easy to get on the freeway to get to San Francisco. Cleaning staff did a good job. The bed was a little hard and uncomfortable. The picture showed a pool. No pool.
Location was good for our needs. Room was clean. The well worn, fraying carpet outside our room was not a pretty sight!
The owners were great. Very accommodating. Hotel was close to freeway. There were some sketchy people hanging around one night checking out the cars in the parking lot.
It was clean and everything was fine. Good located
The hotel is okay for a one night stay enroute to a destination. I would not stay for more than one night.
Location Breakfast time was slated at 7 - 10 AM. I came in at 7AM and the lady was never apologetic when she told me 'it should be another 10 minutes.' The delivery gave me the impression 'take it or eat somewhere else.'
not in the best neighborhood. lots of commercial car repair, etc i the area. Next to the freeway, but not too noisy inside the room
Good location the television and it would have been a lot better if I could have switched the TV over from Spanish to English No there's none that I can think of because I've been there before many times
Very clean. Needs a security person at night lots of unsavory people around with some having a room, some not. Was incredibly loud at early hours as well as smoking weed. A lot of this was outside my door and fumes was getting in due to the poor doors. My baby was with me and was coughing and crying
Very comfortable Breakfast could have been better. Needed fruit and/or yogurt
Room was very spacious. Bed was comfortable. Lots of traffic noise. Some flickering lights. One light was out.
Room was very nice and clean an comfortable Needed more towels was questioned why don't you already have towels in your room other than just saying alright here are more towels
Rooms were clean and the bed was comfortable. Staff was accommodating when we asked for a room change. The location was ok and it didn't have the breakfast room but they did provide ok breakfast.
Room floor was very uneven. So much uneven that I almost fell.
The parking very limited
They did not have my reservation and did not have a room
The room was large and comfortable for two people. Having a frig and microwave was great. The comforter was dirty and stained upon our arrival. But the staff quickly brought us another one even though it was 1am when we arrived.
The cleaning people were nice. The people at the front desk were very rude. I had to check out two days early because my daughter was alergic to something in the room. The lady was very very rude and said she would refund me for one day only. She took a long time. I dont recond it
This guest did not leave comments about this hotel.