Pros (+) Beer available
Cons (-) Check the place out and see for yourself, the place has mattresses in the hallways, and the hallway carpets needed attention.
3 stars
Delta Hotels by Marriott Ontario Airport
Photos of Delta Hotels by Marriott Ontario Airport
Overview
Boasting a Jacuzzi, an outdoor pool and outdoor tennis courts, Ontario Gateway Hotel is situated in Ontario and provides comfortable accommodation. It also features a coffee bar, an express check-in and check-out feature and a 24-hour business centre.
The hotel has 299 rooms and has been recently refurbished. Reception operates 24/7 and the friendly staff can recommend places to visit and provide other tourist information.
Well-equipped rooms each feature a flat-screen TV and wired internet. Each provides its very own bathroom with a hair dryer.
Ontario Gateway Hotel's on-site restaurant is a hassle-free option for guests wishing to dine in. Those looking to unwind with a drink can try out the in-house bar.
For guests wishing to dine out during their stay at the hotel, there are a variety of restaurants situated nearby. The multilingual staff will also be happy to provide dining suggestions and help organize travel itineraries.
Amenities at Delta Hotels by Marriott Ontario Airport
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free airport shuttle
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Pets not allowed
- Designated smoking area
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Hot tub
- Outdoor pool
Parking and transportation
- Parking
- Free airport shuttle
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Bathroom
- Hairdryer
- Toilet
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Pool table
General
- Family rooms
- Storage available
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Family friendly
- Cribs available
Reviews of Delta Hotels by Marriott Ontario Airport
5.9
Fair
368 verified ratings
Wonderful
68
Very good
30
Good
49
Okay
44
Fair
62
Mediocre
40
Poor
75
Summary of reviews
Guests say
Guests appreciated the hotel's location and value for the price, highlighting the proximity to the airport and affordable rates. However, many reviews pointed out significant issues with cleanliness, outdated facilities, and poor customer service, leading to a disappointing experience for several visitors.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.1 out of 10
18 reviews
5.9 out of 10
14 reviews
All reviews
Pros (+) The bed was fine
Cons (-) The hotel was under construction so lots of dust and debris everywhere. The fridge in the room had a sticky substance in the door. The bottom of the bathtub was stained and had a ripped matt in it. Very disappointing
Pros (+) The area
Cons (-) Cleanliness of room and hotel..pool was dirty room was nothing like advertised
Cons (-) The room was dirty, floors not vacuumed. I didn’t want to take my shoes off. I found long hairs in my sheets. There was no hot water and the sink and bathtub wouldn’t drain. It was frankly the dirtiest hotel I’ve ever stayed in and would never go there again.
Cons (-) They have outdated TVs that cutbofd every night to save energy. The manager Giovanni is unprofessional and doesn’t reply to customer concerns. There was drug usage and seemingly prostitutes on the premises. Room smelled liked mildew and constantly awakened by trains through the night. Classless management who is only concerned with the money. Desperate for guests. AVOID THIS HOTEL AT ALL COSTS!!!!
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Pros (+) Location
Cons (-) Dirty sheets, bad smell
Pros (+) The bed was great and the room was clean but old. The staff was friendly but overwhelmed. It is directly across from the convention center and that's what I needed. Ask for a room near the lobby to cross quickly to the convention center.
Cons (-) The carpet was very stained but clean. It was fine for me alone but I wouldn't want my child crawling around on it. They are working hard to renovate and I think in a couple months it will be better.
Pros (+) check in was smooth
Cons (-) Restaurant was horrible. Everything was clearly microwaved. Internet was spotty. Housekeeping was inconsistent (they'd setup the room but forget linen, you had to ring twice to remind them to follow up on a task) front desk night service was rude and unhelpful groundskeeping was subpar facilities were clearly dated, most of the keycard entrances to the hotel were malfunctioning, paint was peeling,...
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Pros (+) Location was good, staff was friendly, it was clean
Cons (-) Our shower curtain was torn and falling down, time for a little maintenance. But overall it was a nice place for the money
Cons (-) One person at checkin and checkout. Too many clients waiting on line. My bathroom in room 1002 had a broken toilet seat and switch plate. Very poor
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at Ontario Gateway Hotel?
Guests often praise the comfortable beds at Ontario Gateway Hotel, ensuring a restful night's sleep during your stay.
Is parking readily available at Ontario Gateway Hotel?
Parking is readily available at Ontario Gateway Hotel, providing convenience for guests with their own vehicles.
What can I expect from the food quality at Ontario Gateway Hotel's on-site restaurant?
Guests can expect high-quality dining experiences at Ontario Gateway Hotel's on-site restaurant, offering a hassle-free option for delicious meals.
How is the cleanliness maintained at Ontario Gateway Hotel?
The cleanliness at Ontario Gateway Hotel is well-maintained, ensuring a pleasant and hygienic environment for all guests.
What is the level of customer service like at Ontario Gateway Hotel?
Guests consistently appreciate the high level of customer service at Ontario Gateway Hotel, with friendly and helpful staff ready to assist throughout your stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Multilingual Staff
The hotel's multilingual staff received praise for their helpfulness and friendliness, making it easier for international guests to communicate and seek assistance.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as the Ontario Convention Center, Cucamonga-Guasti Regional Park, and Ontario Mills, providing guests with plenty of options for entertainment and exploration.
Utilize the Outdoor Facilities
Guests enjoyed the outdoor pool, hot tub, and outdoor tennis courts, highlighting them as great amenities to take advantage of during the stay.
Plan Dining Options in Advance
While the hotel has an on-site restaurant and bar, guests recommended exploring nearby dining options as well, with the multilingual staff available to provide dining suggestions and help organize travel itineraries.
Check for Room Refurbishments
Some guests mentioned that the hotel has been recently refurbished, so it may be beneficial to inquire about the refurbished rooms for a more updated and modern accommodation experience.
Take Note of Check-in and Check-out Times
The hotel offers flexible check-in and check-out times, allowing guests to have a more convenient and relaxed arrival and departure process.
Inquire About Room Amenities
While the rooms are well-equipped, it's advisable to inquire about specific amenities such as Wi-Fi, as some guests mentioned experiencing issues with the internet connection.
Consider Transportation Options
The hotel offers parking and an airport shuttle, making it convenient for guests with their vehicles or those needing transportation to and from the airport.
Plan for Special Events and Services
With conference rooms, wedding services, and a 24-hour business center available, the hotel can cater to various special events and business needs, providing a range of services beyond standard accommodation.
Location
2200 East Holt Boulevard, Ontario, CA 91761
What's nearby
- Ontario Convention Center319 yd
- Cucamonga-Guasti Regional Park1.1 mi
- Citizens Business Bank Arena2.3 mi
- Ontario Town Square2.6 mi
- Ontario Museum of History and Art2.6 mi
- Graber Olive House2.6 mi
- Westwind Park2.9 mi
- Ontario Mills3.1 mi
- Scandia Ontario3.3 mi
- Scandia Amusement Park Ontario3.3 mi
- K1 Speed Ontario4 mi
- Auto Club Speedway6.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Delta Hotels by Marriott Ontario Airport
Low season | February |
|---|---|
High season | October |
Average price (weeknight) | $166 |
Average price (weekend night) | $213 |
When to book a room at Delta Hotels by Marriott Ontario Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Delta Hotels by Marriott Ontario Airport
FAQs when booking at Delta Hotels by Marriott Ontario Airport
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Value for money | 7.4 |
|---|---|
Distance to city center | 2.6 mi |
Nearest Airport | Ontario |
Distance to airport | 0.6 mi |
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