Holiday Inn Ontario Airport By IHG

The hotel has implemented various health and safety measures, including contactless check-in/check-out, face masks for guests, physical distancing in dining areas, and the use of effective cleaning chemicals against coronavirus. Additionally, there are hand sanitizing stations, CCTV in common areas, and disinfection of high-touch surfaces.

Guests have praised the friendly and helpful staff, with many mentioning the accommodating check-in service and the quick response from maintenance when reporting issues. However, some guests have mentioned concerns about the restaurant service and the attitude of some workers.

The hotel offers free parking and private parking, as well as an airport shuttle service for an additional charge. However, some guests have noted limited availability of the airport shuttle and the need for better communication about its operating times.

Guests have highlighted the comfortable and clean rooms, with specific praise for the quality of the beds and pillows. However, a few guests have mentioned that the beds could be more comfortable, indicating a mixed experience.

The hotel offers a range of dining options, including a restaurant, bar/lounge, and breakfast in the room. Guests have also appreciated the complimentary coffee in the lobby at all times. However, some guests have expressed concerns about the food quality and the availability of certain items.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests noted that the soundproofing in the rooms was not sufficient, and noise from neighboring rooms or the hallway could be disruptive, so packing earplugs might be helpful for light sleepers.

Guests appreciated the hotel's flexibility with early check-in requests. If you have an event or activity planned, it's worth asking for an early check-in to accommodate your schedule.

Some guests experienced disturbances from noisy neighbors, so being considerate of noise levels can contribute to a more pleasant stay for all guests.

Some guests found that certain room amenities, such as the TV remote and bathroom fixtures, were not in optimal condition. It may be helpful to check these upon arrival and request replacements if needed.

If you plan to use the airport shuttle, double-check the operating hours as some guests were surprised by the limited schedule.

The hotel's proximity to attractions like Ontario Convention Center and Cucamonga-Guasti Regional Park makes it convenient for leisure and business travelers to explore the area.

While the hotel provides complimentary toiletries, some guests mentioned specific preferences for certain brands, so bringing your preferred toiletries might enhance your stay.

If you encounter any issues with the room, such as malfunctioning appliances or maintenance needs, promptly notifying the staff can lead to efficient resolution, as reported by some guests.

A few guests experienced issues with their reservations, so it's advisable to confirm reservation details and any additional charges, such as deposits, in advance to avoid surprises at check-in.