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The staff were very helpful and nice and location was excellant. Our room was a little noisy due to a generator outside the window and a little small
Location was excellent. Rooms were clean and well maintained.
Very clean room and comfortable bed. No ability to boil your own water for tea and coffee! Shower was not very good and the sink tap was constantly dripping.
the location was brilliant, right on broadway and a stones throw to Times Square hotel needs a paint & update refurbishment but other than that the hotel was great for location, & the hotel room was clean, & towels changed every day
everything about hotel was great especially the location. there was nothing that i did not like about this hotel
Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy. Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
the security was excellent; staff at check-in desk were very friendly; so close to subway station need to have a small restaurant in hotel
great location and good security. hotel was being closed down for renovation. think it will be fantastic when completed.we have stayed here before and that is why we chose it again. a bit run down due to closing down.
Convenient to Times Square and the Subway, security personnel and elevator security, fitness room, breakfast menu, and courteous staff. room was small, not enough dresser space for a four night stay.
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
The did not clean the room very well
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Very Nice Hotel with a lot of action Expensive
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Location Response time of the staff and high cost to eat hotel restaurant...
Friendly teen trying to do the best to satisfying us. Clean and excellent Non
Great staff Great Clean 24/7 galley Easy TV hook up Consider we only stayed in the cheaper room it felt very luxurious. Would definitely use this chain again and reccomend. Breakfast was disappointed (not the cooks) the quality of the hot food was airline coach. Only compliant.
Plenty of parking, clean room
For the amount of money to say here you'd think the tv would have worked. We chose this hotel because we wanted a luxurious stay in a plush setting. It wasn't any better than a Best Western. Breakfast was served till 10 am but we had to wait in line for 47 minutes to eat. No bagels or bread left when we finally got our eggs because it was almost 10:30! Really disappointed and wish we had looked for a Best Western.
Clean, roomy, acomodating and helpful staff hideaway bed was unuseable due to hard ridges and bumps as well as troughs, had to share king with two daughters like sardines in a can. Air conditioning complicated and hard to use. Slow internet, plus it timed out after 24 hours (despite our having a 2 day stay).
Excellent Service with professional staff
Nice rooms and great location for bus into city No coffee in lobby after 9 am , breakfast buffet seemed hurried and not enough to feed guests
Location is good. Bus stop is near hotel and Manhattan too (15 minutes). Children not pay for bus on weekend. Breakfast: egg is like artificial.
One of the more affordable in comparison to the others nearby. Overall, a good option. bathrooms were a bit outdated.
The staff was awesome. Very friendly and very helpful, even when they were super busy! We had to lock something up behind the desk, had to ask for directions, etc, during our 5-night stay, and they were always very friendly. Really like the location across the street from the bus stop into Times Square, and the hot breakfast! More biscuits and gravy for breakfast, please!
The hotel was very clean and comfortable. We did not have any problems with our room, and found it extremely clean. The hotel is steps away from a bus stop that takes you right to the Port Authority terminal in NYC, which we found very convenient (return buses drop you off across the street from hotel- not a far walk). The hotel staff were very courteous and provided very good information and tips regarding NYC. The only problem we had was that we had to wait in line to check in (given it was a Friday around 3:30pm) as there was only one desk clerk on duty at that time.
We stayed at the Hilton Garden Inn Sept. 29 - Oct 2. 2010, while waiting to go on a cruise out of New York City. Since this was our first trip to the NYC area we were concerned about where to stay, park etc. This Hotel was perfect. The bus will pick you up directly in front of the Hotel, and take you into the City, to the Port Authority, cost, $*. Then you can catch the bus back, and get off about one block from the Hotel. We checked in early, no problem, and went directly to our room, which was clean, large, and frunished nicely. During check- in, the clerk ask if we were going to the City, and gave us maps, directions, and all the info we would need. Very very helpful. We would stay here again and hope you do too. Another plus, free covered parking, even while we were on the week cruise!!!!!!!!!
Also, it was a very quick trip to Manhattan from the nearby bus stop. I was lead to beieve that bus picked up at the hotel and dropped at the bus stop. We had to walk to the stop as well which we didn't really mind. We had to pay for breakfast but it was a good value as everything was available. The made to order eggs your way was very nice. There wasn't much to choose from for nearby restaurants. However, the shopping mall may have had some that we missed. Night traffic was noisy on our side of the building. I wore earplugs.
The bus to NYC stopped right in front of the hotel on the way in, on the way back you had to walk from the Home Depot but not a big problem. Hotel desk staff were excellent, very helpful and knowledgeable. Breakfast was good if you prepared yourself, very slow if ordering. Room was very clean however comforter on bed had been washed so often (which is good) that fiber-filling was lumped at the bottom (which was bad). Public restrooms were very clean. Would definitely go back again.
Rates were reasonable and conveniently located near NYC. Staff was pleasant and helpful. The only concern was the walk from where the bus lets you off to the hotel...it was a bit spooky at night. Wish there was a safer means to return to the hotel via bus.
Only stayed one night each time but consistency counts for a lot these days. Very friendly at the front desk. Room, bed, and bathroom very clean. Wait staff at breakfast friendly and helpful. A little high priced but all hotels in the area are. Location is inflexible but worth going a little out of the way for. Could be quieter but not that bad given the surrounding highways.
From the momenty I walked into the lobby of the hotel. I felt very welcome. The hotel was extremely clean and inviting. The room was perfect size for a couple and was in perfect location to Hoboken, NJ and New York City.
Close to the city which was a main attraction so we could get in and out without much difficulty. We'd stay there again.
Hotel was very nice. Rooms were very spacious. The staff was very friendly and spoke English. The bus picked us up right out side our hotel to go right into NYC. You can buy a round trip ticket for a few bucks. Couldn't of asked for a better place to stay. Great resturants right across the street. Easy to find. Kid friendly. I just can't say enough. Was just a great place to stay and was so easy to get the bus back to the hotel. Recommend highly for those people who don't want to drive into NYC or stay in the over priced hotels downtown. It has a great secured parking garage. Never had to move my car all weekend. I will stay again!
We stayed in this hotel and used it as the base for our visiting New York City and surrounding areas. When we got there the pool was closed, a great dissapointment, but that only lasted one day. Once open, both the pool and hot tub were very nice. The fitness center is nothing special, but is adequate. We did not eat there as the prices seemed very high. The bus to go to Times Square was very close to the hotel and the drop off point coming back was about 3 blocks away. If there is an elderly person involved, that would be very tough to navigate, but everyone in my group was able to walk okay. Unfortunately, there is only one restaurant close to the hotel and for anything beyond that, we had to walk about 3 blocks, including crossing a busy road. The rooms were adequate. We were given a non smoking room, but it was obvious the last people smoked and the staff did not clean it. They did not have available rooms, so they did a deeper clean to it while we went to dinner. The room was okay from there, but the hallway smelled like smoke the whole time. Most of the staff was very friendly and the boys loved the warm cookies around dinner time! Overall I was happy with the experience and would stay there again.
I messaged ahead of time for some extra towels and i did receive some extra towels before i even made it to the room. that was a plus. Over all a quite stay peaceful stay, some kids were running around outside but that's what kids do(it gave the place a family vibe). Made a call to get the tv fixed since it wasn't working when we got there. I was notified to wait 20 mins for some one to come fix it. Left the room for lunch and 2 hours later, the tv was still the same. (phone desk person knew exactly was i was talking about, since he was fast to offer a solution and need no explanation or details)
Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy. Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.
The website we booked from describes the upper lounge which no longer exists. The in-room guide describes the Room Service Menu. Room service no longer exists.
My wife has a convention here once a year in January so I tag along. We had a stunning view of Broadway and Times Square from our corner room on the 45th floor (out of 46). Room was clean. Service is friendly and courteous. Bell Captain kept our bags for us after checkout so we could do a bit of sight-seeing until we had to go to the airport. When it was time to get our bags, he walked them down to the taxi stand for us and made sure we had a cab. Wi-fi seemed a bit slow.
Location of the Crowne Plaza Times Square was perfect and centrally located. The Concierge, Corinne, was amazing. She gave great tips, directions, and was so personable and friendly. Our room was awesome, with a great view. The exercise facility was great, many areas to work out in and a large variety of equipment. All staff was very friendly and helpful. We had a great time.
Location Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.
The most unfriendly staff I have encountered at a hotel
It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby. Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.
Service, location, beds, rooms were right size, showers.
Location was good They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience
The location was good. Their concierge staff were nice . Check in was quick .we were givin compound of 2 free complimentary drinks from their bar but we did nit use it.wifi was included in the service fees but also I did not need to use it. When I checked in the toilet was ful of hair & there was a nail on the toilet table .generally the housekeeping service is not good. I noticed that paper napkin was not refilled as if they are saying you have to use one box per stay
Location, Location, Location!
Great hotel if you're a tourist and want to be in Times Square - easy walking distance to many attractions and not too far can / uber ride to others. The rooms were nice and clean, the maids always bought us new soaps, razors, toothpaste, towels etc. some of the staff are seriously awful. My partner has a severe allergy to nuts, and we had issues with two waiters there who seemed preoccupied and had to ask a manager to go and confirm if there was nuts in a dish she wanted for dinner or not. The waiter made us feel awful and then progressively got ruder (getting in our faces, yelling, etc) after the manager had been involved. We did get given a few free drinks and a box of chocolates from management (although she couldn't have the chocolates due to nuts) But otherwise we had a lovely stay, only ruined by a few staff members who need to learn if you work in a service job it's part of your job to at least TRY and be polite and understanding!
Excellent breakfast, close to shops, restaurants, and transportation into NYC
Excellent customer service. Location was great. Price was decent. The bed was very uncomfortable. I had difficulty sleeping on it. There were no vending machines on the floors. I had to go down to the lobby to purchase beverages and they were very overpriced.
Clean, large accomadation and great price. I will definitely stay here again. Nothing
Right by the bus stop that brings you straight to NYC port authority!
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The location of this hotel is ideal. It's next to an array of restaurants and shops. The hotel is brand new and the rooms are clean, large, and nicely designed. My biggest complaint is housekeeping. It took them 1.5 hours to bring additional towels. After cleaning our room, they did not replace hand towels or leave an extra roll of toilet paper, so we ran out.
Clean,modern hotel with free parking and breakfast The shuttle service was disappointing. It only ran on the half hour. Even after scheduling the shuttle in advance, we had to wait 15-20 minutes and call a second ti e for its arrival 2 of 3 times. After waiting 20 mins the second time,we took taxi.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The front desk was very friendly The hot water is limited during residence
The location was perfect if you're looking to stay outside of downtown NYC. It was very close to public transportation that takes you straight to Times Square. The price was very affordable for the star level. Nothing.
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Good location, close to bus stop to NYC. Clean and spacious room. Free parking and breakfast.
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Clean spacious rooms, good service, not great wi-fi
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
The location was convenient and it was easy to get to all different places around the city. The rooms could use a bit of updating but we were not in that much. Just to sleep.
Location to Penn Station and Msg couldn't be beat Little noisy. Not there fault.
Only Location. Ugly and old room no air conditioner Bed to small for a a couple.
Location Bad hotel
The only good thing about this hotel is its location
The location is very good. The price is high as compare to the quality of rooms but I guess it's because of the location I guess the price is high but rooms and bathrooms needs to be repaired.
Location Check in took an hour, staff unmotivated, Rooms dirty, carpet ripped, beds uncomfortable and dirty, shower leaks all over bathroom and water temperature fluctuates from scalding to cold, thermostat broken so room temp uncontrollable, had to open window.....remote broken TV had one channel....just a terrible experience. ...they should be ashamed of themselves.
Absolutely nothing. It was, by far, the worst hotel I've ever stayed in. Rooms are from the 80's. Dirty and smell like cigarettes. Staff is unfriendly unwilling to answer the most simple of questions. The valet service is a joke. It took us 1.5 hours to get our vehicle back when we checked out.
Nothing. I would recommend kayak remove this hotel from their booking options. It was rated 4.5 out of 5 stars and was the worst hotel I have ever seen. I travel all the time and use you guys to book flights etc. This was my first experience booking a hotel and I will never utilize the service again. I am having to battle with you guys to get money back for a place that was so low quality we didn't feel safe sleeping there. We encountered serious issues upon arrival. We looked at two different rooms and decided due to the condition of the hotel and the utter disarray of the rooms that we could not stay there. We are working back trying to get our money back as we had to make other sleeping arrangements.
Location Outdated rooms, slowness to check and out, limit on towels no bath clothes, issue with elevator
Location was very good Long waiting times at the front desk Poor service when requesting an additional blanket Fee for storing suitcases after check-out Expensive parking Expensive Outdated No kettle or coffee maker
Location Mold in bathroom. Uncomfortable bed. Thin towels. Mentioned to staff they said that's what you get when reservation are made on kayak.
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.
Location is great. Price wasn't bad. Even though I booked and prepaid for our stay, they charged us 23 per night for "facility fee". When I asked what was for, they said "it's a required fee for wifi". I tried to say we didn't need wifi, but the gentleman said "sorry, it's a required fee". There is also some construction going on, which woke us up at 730am. When look outside, there was a cord. They didn't alert us about construction, and neither told us to make sure our curtains were closed. Rooms are also a bit outdated and small.
Nothing. Bed was super hard. Rooms are tiny.
I love this hotel.
The location was the best! The hotel is okey, but the prices are not...
Clean. $31 surchase went to hotel for no extra value. Was a ripoff with only a small print notice in addition to large print advertised price. Buyer beware. Wouldn't recommend or go back.
2 bathrooms for one room made it extra convienent. Clean rooms. Ask for a room with a view. You can't go wrong. Didn't have any issues with anything.
The location was good. The hotel and the room was old fashion. The pictures of the rooms that you show in your website doesn´t match the real ones. Also I had to pay an extra $100 for facilities fee.
Poorly disclosed 30$/day facility fee
Came down from Boston and wanted to stay near Penn Station to make traveling home easier. The location was good since it's a quick five minute walk to the train. My biggest complaint is that the hotel charged me an extra $25 fee for the business lounge, phones and wifi, which they didn't disclose to me at all. In fact, when I checked in, they touted their guest wifi as a feature of the hotel. You can imagine my surprise then when I woke up with a paper invoice slipped underneath my door in the middle of the night demanding I pay $25 for a "facilities fee." Seems like they are nickel-and-diming their customers to squeeze out every last dollar of an already expensive hotel. Beyond the hiddens fees, I stayed in a Double Metro room with a colleague. The room was a bit cramped without much room to move around. There were only two accessible outlets in the entire room, so charging phones and laptops between meetings was impossible for both of us at once. The others outlets either used European plugs or were inaccessible behind the headboards of the beds. In the middle of the night, the room became inexplicable hot and since you can't open the windows, there was really no way to cool it down. The shower fluctuated back and forth between frigid and scalding hot every 5 seconds. All in all, the facilities were so so and I was thankful my tripped was only schedule for one night.
Location Very Old hotel and very expensive
Location Staff were not very friendly. Man at desk checking me in was quite short with me, he kept asking me for a voucher, I kept telling him I didn't have one. He obviously wasn't listening to me. He never said hello, welcome, please or thank you. I realize it was check in time so it was busy, but don't work in this industry if you can't deal with people more appropriately. I actually found all the staff quite stand-offish, except the gentleman at the bag check. I had no cold water for my shower, and there was a tag from previous visitor on the floor in the bathroom. I left a bag in one of the rooms, when I called half hour later, I spent 20 minutes on phone, being put on hold. I finally just went to hotel and asked security to get it.
The location was awesome It was so small and incredibly expensive for what you get. There were families being evicted in adjacent rooms. Don't know the story there, but not your typical "4 star" experience.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Everything was perfect
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
The staff was very helpful and very friendly!
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Items of our luggage were stolen
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Clean rooms, Small rooms
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Been close to a park to enjoy calm after being in the heart of New-York.
Liked all except conference facility. Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.
Location, facilities & service outstandingn Nothing
The personel was very courteous. I like the complimentary bar from 5:30 to 7:30 and the choice and freshness of the breakfast Was awaken by a fire alarm at 4:00 am
Beautiful hotel. Excellent service. Dramatic building and interior. Clunky internet sign on. Limited to 2 devices per room.
We found the staff at The Embassy very polite and helpful. The room was very comfortable and clean. Excellent having access to the internet in the business centre. Given the price of the suite we felt the bathroom, whilst clean, was rather shabby.
Spacious rooms. Great products. Awesome shower. Wish there was a coffee shop or starbucks in lobby
Good location, close to public transportation and nearby shopping, easy to get into uptown. Pretty quiet location. Breakfast is nothing extra, could focus on something else than, bacon, egg and bagels. Continental breakfast. Lack of information on what services are provided in the hotel e.g roomservice menu missing in room.
architectural aspects of lobby and room. Location, location, location.
Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay. Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.
The rooms are very nice and comfortable. The staff was extremely helpful and professional. The breakfast was top notch. I would have loved to stay longer.
Loved the big huge rooms for NYC.