Staff working the window at night was very rude absolutely no consideration very argumentative all around rude. Will never return to that place again.
2 stars
Express Inn & Suites
Photos of Express Inn & Suites
Overview
Inn in Ontario with a 24-hour front desk and an outdoor pool This inn features an outdoor pool, a microwave in a common area, and a refrigerator in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Change of towels is available on request. Express Inn & Suites offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. This Ontario inn provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Recreational amenities at the inn include an outdoor pool.
Amenities at Express Inn & Suites
- Outdoor pool
- Hot tub
- Free Wi-Fi
- Private bathroom
- Coffee machine
- Air-conditioned
- TV
- Internet
- Laundry facilities
- Hairdryer
Bathroom
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Shower
- Additional bathroom
- Private bathroom
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
- Free toiletries
- Heating
Dining
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Microwave
General
- Quiet street view
- Family rooms
- Telephone
- Garden view
Pool and spa
- Hot tub
- Outdoor pool
Parking and transportation
- Free parking
- Private parking
Media and entertainment
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Iron and ironing board
Services and conveniences
- ATM on-site
- 24hr front desk
Accessibility and suitability
- Non-smoking rooms available
Workspace
- Desk
Health and safety
- Daily housekeeping
Reviews of Express Inn & Suites
7.2
Good
673 verified ratings
Wonderful
142
Very good
42
Good
57
Okay
48
Fair
73
Mediocre
51
Poor
260
Summary of reviews
Pros (+)
Cons (-)
Reviews(9)
Q&A(5)
Tips(10)
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Score by provider
7.9 out of 10
512 reviews
4.1 out of 10
66 reviews
6.1 out of 10
15 reviews
4.3 out of 10
9 reviews
All reviews
Pros (+) When booking online I like that it was available for a fair price and close to my daughters college. Upon arrival I did not like anything about it!
Cons (-) Staff was rude to a fault. Terrible customer service. Prostitutes and drugs galore! NEVER EVER AGAIN!
Pros (+) Very close to freeway Easy to find Convenience stores nearby Wood Floors Comfortable bed Good internet
Cons (-) Air conditioner semi functional cold water in shower hot - VERY hot shower! Parking cramped Right UNDER freeway - noisy Free breakfast not available
Pros (+) Staff was fine,f and the room was clean and had more than enough space.
Cons (-) Located right next to HWY 10, and the traffic noise from the highway was quite bothersome. Ended up waking several times because of some random loud noise.
Pros (+) The first thing I see is a roach running across the floor!
Cons (-) The roach, wood floors? What's wrong with carpet? The clothing rack was held together by electric tape. Where was the free breakfast? Didn't like my stay at all. I'd look elsewhere next time.
Pros (+) Location
Cons (-) Broken fixtures in bathroom. Broken bathroom floor tiles Bad wifi. No elevator. Not accommodating with payment methods
Pros (+) For the price I was surprised to see a mine fridge and microwave.
Cons (-) Well I didn't like the fact that someone vomitted next to our car... The room looked was picked up but not clean, mirror was filthy, carpet left my socks black and my shoes would stick to the tile. Plus I didn't like the fact that there was a thug washing his car in the parking at 11pm.
Pros (+) The beds were memory foam beds and very comfortable.
Cons (-) The air conditioner was missing the panel where the settings were. there was no way to tell what setting it was on. Also the microwave looked like the had taken a sander to it. Maybe to remove graffiti? gave it an overall look of being dirty. I would want to heat anything up in it.
Pros (+) Nothing! Absolutely nothing! For the love of God do not book with this motel. Just pay the extra money and stay somewhere else.
Cons (-) The room we reserved was disgusting. It looked like someone had been beaten to death. Once we checked in there was a $30 cash deposit required, which was not noted on the website anywhere. We dropped off our bags and went to visit an ill family member. When we came back 8 hours later to get some sleep, we pulled the sheets back and noticed dried blood on them. Of course we immediately called the m...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How clean are the rooms and facilities?
Guests have praised the cleanliness of the facility and the rooms, although some have mentioned encountering cleanliness issues such as dirty bed sheets and roaches in the room.
What are the best features of the hotel?
Guests have appreciated the comfortable beds, the attentive staff, and the outdoor pool. Some have also highlighted the affordability and the availability of a spa room.
Is parking available at the hotel?
The hotel offers free parking for guests, providing convenient access for those traveling by car.
What can I expect during my stay?
Guests have reported a mix of experiences, including positive comments about the cleanliness of the facility and rooms, as well as negative feedback about encountering roaches and noise disturbances.
When is the best time to visit?
The hotel experiences high season in July and low season in August, so visitors may want to plan their stay accordingly to avoid peak times.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Low Season Travel
August is considered the low season, which might result in lower rates and fewer crowds.
Check Nearby Attractions
The hotel is conveniently located near various attractions such as Graber Olive House, Ontario Convention Center, and Ontario Museum of History and Art, providing opportunities for exploration.
Request a Room Change if Necessary
Some guests encountered issues with their rooms, such as roaches or cleanliness problems. If unsatisfied with the room, consider requesting a change.
Be Mindful of Noise Levels
Some guests mentioned noise disturbances, so it may be beneficial to inquire about room locations to avoid potential noise issues.
Verify Room Amenities
Some guests reported missing amenities like bedside tables and chairs in the room. It's advisable to confirm the availability of essential amenities before booking.
Check for Renovated Rooms
The hotel is undergoing remodeling, so it might be worth inquiring about the availability of renovated rooms for an improved stay experience.
Inquire About Breakfast
Some guests were unaware of the provided breakfast, so it's recommended to confirm the availability and details of the breakfast service upon check-in.
Be Aware of Deposit Policies
The hotel requires a cash deposit, and some guests experienced issues with overcharging or deposit refunds. It's advisable to clarify the deposit policies during the booking process.
Consider Room View
Opt for a room with a view, as several guests appreciated the clean facility and the outdoor cats around the property.
Utilize Laundry Facilities
If in need of laundry services, the hotel offers a nice laundry facility on the property, providing convenience for guests.
Location
1150 North Grove Avenue, Ontario, CA 91764
What's nearby
- Graber Olive House1.1 mi
- Ontario Convention Center1.6 mi
- Ontario Town Square1.6 mi
- Ontario Museum of History and Art1.7 mi
- Cucamonga-Guasti Regional Park2.2 mi
- Citizens Business Bank Arena3.6 mi
- Westwind Park4.3 mi
- Ontario Mills4.4 mi
- Scandia Amusement Park Ontario4.9 mi
- Scandia Ontario4.9 mi
- K1 Speed Ontario5.4 mi
- Auto Club Speedway7.4 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Express Inn & Suites
Low season | January |
|---|---|
High season | March |
Average price (weeknight) | $77 |
Average price (weekend night) | $102 |
When to book a room at Express Inn & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Express Inn & Suites
FAQs when booking at Express Inn & Suites
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Value for money | 8.2 |
|---|---|
Distance to city center | 1.7 mi |
Nearest Airport | Ontario |
Distance to airport | 2.4 mi |
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