Daily cleaning, installation of cabin HEPA filters on flights to Orange Beach
American Airlines, Qatar Airways and Alaska Airlines have waived their change and cancellation fees on flights to Orange Beach. Confirm policies on booking site.
You cannot fly directly to Orange Beach. KAYAK recommends you fly to Pensacola (PNS) (27.84 mi from Orange Beach). From there you can rent a car or get a taxi.
The closest airport is Pensacola (PNS) (27.84 mi). Other nearby airports are Mobile (MOB) (48.4 mi), Valparaiso Destin-Ft Walton Beach (VPS) (63.87 mi) or Destin (DSI) (67.26 mi). KAYAK recommends you fly to Pensacola.
|Flights from 12493||3h 06m|
|Flights from 2279||2h 29m|
|Flights from 177||1h 40m|
The flight route Philadelphia to Pensacola Airport was the most popular route on KAYAK over the last 3 days. A return flight could be found for $128. Also in the last 3 days, Dallas was the most budget-friendly place to find a flight to Pensacola Airport with one-way tickets at $105 and $100 round-trip.
Many airlines fly to Pensacola Airport, the most common ones being American Airlines, United Airlines, and Frontier.
The city center of Pensacola is 4 miles from Pensacola.
All flights to Pensacola land at Pensacola Airport. The airport code is PNS,and it can also be referred to as Pensacola or Pensacola Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Orange Beach.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Orange Beach is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Orange Beach with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Orange Beach up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Flight extremely late. Was not provided with a drink during flight."
Cons: "Old aircraft"
Pros: "I like the comforting smooth flight back to nyc."
Cons: "I did not like the group of kids that were sitting behind me and were annoying throughout the flight."
Pros: "The crew was quite pleasant."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Cons: "I hate when the gate isn't controlled so people in later boarding zones are blocking your way onto the jetway."
Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"
Pros: "The price"
Cons: "The seats were the worst. Pretty sure mine was broken."
Pros: "I didn't have to wait till eight to go home."
Cons: "Flight from Dallas delayed, missed my connection and got stuck by the engine of the next plane. If there wasn't room on that plane I would have waited until 8 for an opening. None of which was my fault but I felt no urge to ease my pains from the directory."
Pros: "Everything in Premium economy, the food, comfort and the whole experience"
Cons: "Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!"
"The flight crew was very rude to people they thought were ignoring mask mandate. There was a lady that said her mask had slipped down and the flight attendant was very rude to her. When is the mask mandate going to be lifted? I wore my mask the whole time but really ridiculous that I have to still wear it. I have been fully vaccinated since February."
Pros: "On time!"
Cons: "The crew wasn’t super friendly but they were nice."
Pros: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
Pros: "Seats, service, and peaceful."
Pros: "Social distance and crew was very nice."
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Pros: "The plane needed more leg room."
Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."
Cons: "It was great fir a short flight. And they got me there early."
Pros: "Fast boarding, quick flight, friendly attendants."
Cons: "My screen wasn’t working. It would have been great if it was."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Cons: "More seat space"
Cons: "We were already very delayed, the flight crew was not nice"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Nice plane and super nice crew."
Pros: "The flight crew were really polite and helpful."
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Pros: "More room and comfort than American Airlines."
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Cons: "SofinwS turned off for most of trip"
Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."
Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."
Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."
Pros: "The almonds and Fresca"
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "Again as usual my flight with American was delayed. This has happened on every single American flight I've taken in the past year (I have not had this problem with other airlines). We had to sit on the tar mac in Dallas with no air conditioning for an hour. The flight crew began to apologize for how 'how it was' and during the apology turned it back around on them and began to say 'we've been on this flight since 7 a.m.' (basically indicating that we should feel worse for them than ourselves). This airline has a complete disregard for customer service and I WILL NOT ever fly American again--this was the last straw."
Pros: "The lady with one hand was very nice."
Cons: "waiting for 2 1/2 hours totally sucks. waiting an extra 2 1/2 hours, there was a hour and a half layover already so that just going to add it to it. Overall it was a 12 hour travel day and that was a bit long"
Pros: "Flatbed and Bose headphones made it easy to sleep when listening to music."
Cons: "Boarding plan took 45 minutes, too long to wait in business class. American Airlines give you two drink vouchers, this cheapens the experience."
Cons: "Two months after I booked my AA flight for two passengers, I was told that the flight number for our flight had changed. Little did I know that my wife's seat was moved 10 rows back, even though we originally reserved seats next to each other. Luckily, I noticed this change when I checked in, but I had to shell out and additional $78 just so she could still sit in the original seat I purchased for her! I called AA about this, and they said that she was "reaccommodated". I call that "unaccommodated". They did offer to refund the money, but I won't get it until 10-14 business days later..."
Pros: "Qantas runs a fantastic operation. Professional and courteous!"
Cons: "we are looking good for timely departure except we found a small item during walk around. maintenance is on call. good news maintenance has arrived and is working. good news maintenance is finished and finalizing paper work, we will be only 5 to 10 min late. due to delay on apron we will be 40 to 50 min late. luggage - two out of three made it. one guy unloading entire plane at PNS So total delay 2 hrs and minus one suit case."
Pros: "Flight was operated by British Airways. Crew was helpful and responsive (and came quickly to address the escalating passenger argument); boarding and offloading was quick and straightforward and luggage was available promptly."
Cons: "Seats were quite cramped with rows very close together and very little room on arm rests. The two men in the row in front of me actually got into a shouting match over elbow room. The entertainment system was tiny, very slow and touchscreen but not very responsive to touch and had to be jabbed at (much to the chagrin of those sitting in the seat in front) to select."
Pros: "We arrived but..........!"
Cons: "Paid extra for better seats and clearly wasted my money. The seats were uncomfortable and the legroom was minimal. Food and drink were mediocre and the entertainment system came from the stone-age. The selection of audio and visual was extremely limited and the screen quality was appalling. The flight landed early but the gate wasn't ready and it took 90 minutes to get our bags from the plane. I'll not be using American Airlines again."
Pros: "Crew were helpful and friendly. Luggage was available promptly."
Cons: "Food and non-soft drinks were charged as extra."
"4 hour delay Lost connection"
"Delayed 3 hours"
"Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…"
Pros: "Not a single thing. Worse experience every flying with an airline"
Pros: "Entertainment system and extremely on tolime!"
Cons: "Very good I like it👌"
Cons: "I didn’t wanted to check my carry on. But the man at the gate decided that I had to check the carry on, and took it from my hand without question. When I went boardered the airplane there was a lot of spaces in the overhead bins."
Pros: "Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!"
Cons: "Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason."
Pros: "Kinda confusing the train finding the gates"
Cons: "Seat too cramped"
Pros: "Crew was great! Aircraft had the tv’s in the back of the seats, so we got to watch movies and be entertained. Flight was smooth and landing was perfect. Couldn’t ask for better!"
Cons: "Everything went great!"
Pros: "Entertainment selection. Flight was short and pretty comfortable"
Cons: "Flight was too packed. Limited restrictions with COVID."
Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."
Cons: "The fact that I can’t purchase a drink is ridiculous! I am willing to pay $8 for a can of beer and still can’t buy one. I believe many companies are using the coronavirus excuse as cost saving measures."
Cons: "Staff gave us a hard time with our 15 month old sons luggage. Almost missed our flight as a result"
Cons: "Serve cofee"
Pros: "Crew was amazing. Went well above the call of duty working until 3AM to get our very delayed flight to Philadelphia."
Cons: "Flight was super delayed."
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Pros: "Everything went smooth and comfortably. So that’s a good thing"
Cons: "Crying babies, but ya know, there’s not a whole lot ya can do about that"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "Crew was amazing!"
Cons: "Food was very nominal considering the 8 hour flight even for a small female like myself. One sandwich and chips and one serving of snacks. Also the temperature on the plane was extremely warm."
Pros: "Smooth flight"
Cons: "If there were no delays"
Cons: "Boarding slow"
Pros: "Crew was very nice and professional."
Cons: "Plane was very hot and cramped."
Cons: "Nothing, great job"
Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
Pros: "The crew was extremely friendly"
Cons: "Boarding time. It took forever"
Pros: "How fast it was"
Cons: "No tv"
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Pros: "Loved how nice all the staff was to us ! Super friendly and accommodating."
Cons: "All Airplanes have tiny seats, and first class is just too expensive for retired people to buy......."
Cons: "Delay and bumpy landing"
Pros: "Flight was pleasant and all the crew members were courteous."
Cons: "It doesn't have anything to do with AA, but TSA processing at Orlando International is very slow."
Pros: "Arrived in Dallas early"
Cons: "1. Flight crew stopped coach passengers in the middle of boarding to take drink orders from first class passengers. Very rude and unnecessary. 2. Flight crew allowed passengers to wait for the restroom next to the pilot access door. At least five times with single passengers waiting and once with two waiting. Crew said nothing. 3. Flight crew did not check seatbelts prior to takeoff in the forward section of coach. At least one seatbelt remained unsecured and one child had a backpack on his lap during takeoff. Very unprofessional crew. Credit card promotions over the PA system were very annoying and unintelligible."
Pros: "AA canceled our flight on 9/13 and rescheduled us to 9/15 for no apparent reason. There were flights leaving Orlando. When I called to ask why since all I received was a text message the customer service rep was rude. Then I received another text message on 9/13 at 4:30 am saying my flight was canceled and we were rebooked again!!! After calling again I was told if I want to leave on Friday we would have to leave from another airport that was over an hour away which means $225 in transportation to get us there! This is on top of the 2 additional hotel nights we paid for and additional meals. When I asked if we would be compensated for all the additional expenses we were incurring I was told it's weather related so probably not. I informed the rep that flights have been leaving Orlando since Tuesday 9/12 so that cannot be the case. She said to try to contact them online. UNACCEPTABLE. I will not fly AA again and I will not recommend them to family or friends. If I could give zero stars I would but the survey defaults to one star."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Pros: "the team was great, boarsing smooth, arrived early"
Cons: "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"
Cons: "Pay for ticket and couldn't get a seat assignment. Had to go to the kiosk before my flight and try to get a seat. It processed for 5 minutes while I waited thinking it was stuck. Finally it told me there were no seats available unless I wanted to pay for upgrade. Gee I thought a seat came with the price of a ticket. Then there was no shoulder room in the seating and I am an average sized person. There was leg room because it was an exit row. Then they tried to sell me a round-trip ticket that was more costly than buying individual tickets. What a scam."
Pros: "did not occur"
Cons: "flight did not occur."
Cons: "I got stuck with a 2 hours delay flying into Dallas and then another 2 hours delay flying back to Newark. Worst experience ever with United Airlines. Couldn't even get a complimentary of any sort and missed 2 events which was very disappointing."
Pros: "I liked the service of those on my return flight more then my departure. I also was grateful for the service of the lady who booked me on another flight free of charge after I missed my initial flight."
Cons: "The attendants in my departed flight seemed to never bring me any drinks and overlooked me intentionally. Never faced this before but then it's United, why am I surprised?"
Pros: "Pilot told us as we were waiting to depart, the flight woukd be delayed an hour for unknown reasons .... And then it wasnt! Yay!"
Cons: "The flight attendants were absolutely terrible - they were rude, snotty and downright disrespectful. I definitely will never be flying United again! Shame on you!!"
Pros: "The plane was clean and refurbished. Modernized to a certain extent. We flew through rough weather, but the Captain kept us informed and overall, I enjoyed the flight. it was so nice to be in a plane that didn't look like a dump. My seat was fairly comfortable and I enjoyed the extra room between me and the tray table and I had better leg room. ( did not order food, though menu selections were not really to my taste and did not use entertainment offered )"
Cons: "Flight attendants seemed bored. Both didn't appear to want to do anything than the BASIC requirement of their job. The only reason our flight attendant smiled was because our flight was bumpy at times while she served and it was a bit comical. I had to speak first to the flight attendant when I boarded. I like the window seat, unfortunately the way the seats are placed, you are lower than the window and have to lean forward to look out."
Cons: "The United Airlines representatives gave me the wrong information about baggage fees and I ended up paying a lot more than I had to. Their training is very poor!"
Pros: "Due to changing boarding gate, I missed my flight... However they did find me another flight on American Airlines so I could make my connection flight."
Cons: "They changed boarding gates and I didn't hear about it till it was too late."
Pros: "Courteous staff Drinks provided"
Cons: "United Airlines has these television monitors directly in front of the passengers (the back of headrest of seat in front) that passengers simply cannot get away from... Napping or reading a book were hindered by the constant flashing light of the screen pressuring/asking passengers to pay to watch movies. Would have been ok if option was available to simply turn the headache-inducing thing off but it just played and played with the same ads over and over for hours... Not very peaceful."
"Safety..care about the passengers, crew very polite, very roomy and spacious,"
"The flight attendant, Angel lives up to her name- what an angel! I love her! She was so helpful and attentive and patient. My daughter spilled some juice on her shorts and not only did Angel help me clean up my daughter, she did not hesitate to pick up my daughter’s dirty shorts and neatly packaged it away for me! She went above and beyond her future to provide THE BEST customer service and flight I’ve had in over 20+ years of flying. Thank you, Angel, please continue to excel at exceptional customer service professional!"
Cons: "We were delayed four hours"
Pros: "Crew was amazing. Boarding was perfect."
Cons: "Rough turbulence, unfortunately nothing to do with the airline."
Pros: "Comfort+ seats have excellent leg room."
Cons: "This flight crew couldn’t have been more obnoxious. Announcements about every 15 minutes on a 4 hour flight. I felt bad for anyone trying to sleep, as it was impossible with the extremely loud announcements that were not only unnecessarily frequent, but we’re painfully repetitious."
Cons: "Social distancing in the seating, the flight was booked every seat."
Pros: "Crew, not crowded flight and smooth. Nice"
Cons: "Passenger behind us allowed 2 children to misbehave for the entire flight. Parent rammed our seats many times. Upon leaving they physically assaulted my daughter."
Pros: "Most things were fine, it left on time, seats were as expected etc."
Cons: "I had to check my carry on because they ran out of room on the plane way too early- a lot of us had to check carry ons. Crew in second flight- one lady was rather miserable with her attitude in general. The rest of the crew was great."
Pros: "arrived early"
Cons: "entertainment was offline until 1 hour before landing"
Cons: "100% of staff was rude and they love to nickel and dime you."
Pros: "Quick time"
Cons: "Blanket and better gate management at landing."
Pros: "Check in and crew were pleasant"
Cons: "The plane was too small for such a long flight Very uncomfortable"
Cons: "The TV control pads are a major FAIL. And all of the baggage charges are despicable piracy."
Cons: "I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!"
Cons: "United lost my bags, flight itself was standard."
Pros: "For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills"
Cons: "We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Cons: "It was fine"
Cons: "The tv in front of us was not working and neither was the WiFi on our phones"
Cons: "Wasted time at Orlando, missed my direct flight from Washington to Accra. I had to be re routed through Europe to Accra and spent more than 12 hrs more"
Pros: "Amazing flight."
Cons: "The flight was delayed so I wasn’t going to be able to make my connecting flight and the airline didn’t even offer to cover my hotel room to stay the night. Terrible service in a very competitive business."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Pros: "Everything went well on the two flight legs.. I just may subcontiously book UA flights to get more of those Dutch stlye cookies!"
Pros: "The male flight attendant who was in the rear respectfully listened to me."
Cons: "The United passenger agent that talked to me at the gate when the other one, who was scanning the boarding passes put me on the side because I could not board with two items was disrespectful. She used a discriminating tone and embarrassed me in front of other people. She made it sound as if it were a shame to purchase a cheap ticket. She was arguing with another passenger before helping me over the same subject, so when I tried to explain that the smallest backpack was almost empty and fit inside the other, she was impatient, upset ignored me and was already demanding my credit card with the bag tag in her hand rushing me. I paid extra $60.00 after I had paid $25,00 for the first bag when I could have put the flexible kipling inside the Jansport if she had listened to me. The flight delayed after I was unable to defend myself and paid an unfair feer."
Pros: "Free upgrade to Economy + (more legroom) , I even did not know why I have been cerdited toget it, bit I definitely lieked it. I also liked the option to volunteer for check our carry-on at the gate. Coffe and snck quite adequte for th short journey"
Cons: "No issues to report."
Pros: "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
Cons: "I would not have made connector in Houston due to delay"
Pros: "The main reason why I even flew United is that I was desperate to get my destination that day and they had the cheapest flight. It helped that the Customer Service Representative ( Liz at MCO) was extremely helpful and understanding of my situation. My experience with Liz has changed my outlook on the company. There are still humans beings working in United Airlines!"
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Pros: "Nothing. Smelled and looked like death. Got better service from zombies."
Cons: "Worst service from an airline and 3rd party vendor. I couldn't believe the level of disorganization from their "core" team. I will NOT ever use this service and especially not the American airlines staff, crew or phone staff. This did not only affect my day poorly, but also impacted my family and disrupted my finances. This will not be the last time you hear from me I was very unimpressed."
Pros: "Flight was on schedule and I was upgraded to an economy plus seat."
Cons: "One of the crew members seemed a little hassled. The carryon/overhead luggage situation is getting totally out of hand,"
Pros: "Everything was very smooth from beginning to end"
Pros: "Not much"
Cons: "The flight attendant appeared rude and obtuse. acted like she was doing the customers a favor, not good at all"
Pros: "The plane was punctual, and the captain got us home in less time than we expected. Excellent."
Cons: "A couple degrees more of seat recline would not have bothered me from either end. I would not have felt intruded upon had the gentleman in front of me had another degree or two, and I might have been able to find a comfortable napping position that didn't leave me uncomfortable. We didn't eat anything on the flight this time, but the complimentary snacks on our other flight were tasty, and the Gin&Tonic was exactly what I needed. While we didn't pay for the in-flight entertainment, we know the entertainment is exceptional, and were only disappointed we were pinching pennies. Boarding was pleasant enough in Newark, but Orlando is a terrible airport, and people there seem very ill-mannered. Not United staff, just people in general."
Pros: "I got a free gin and tonic because their credit card swipe machine was broken."
Cons: "My flight was delayed because of whatever national blackout happened. All Us flights were grounded. Being that I happened to be in Orlando, and of course there was weather, they call the delay a weather delay. Even though there was plenty of time between bands of this storm we could have taken off. No one updated passengers until we demanded updates, and customer service reps were rude as ever. I will never fly united again. Frankly I am surprised they are still in business."
Pros: "My originally scheduled flight was overbooked and I asked at the counter if I could say "Yes" to the query about willingness be bumped at the Kiosk and get more details. She arranged for me to get on an earlier flight and that was helpful."
Cons: "Because I was voluntarily "bumped" at the ticket counter instead of at the gate, I was not offered any compensation. Seems odd that I would have to be put through the rush/hassle of going to the gate to be compensated for doing this favor for United."
Pros: "Crew on board was very nice"
Cons: "No service waited two hours for our luggage and no one was there to assist us"
Pros: "Crew was great, no problems there"
Cons: "I think the plane is too cold, please at least offer a blanket. I had on a long sleeved shirt, a sweater and a coat, and I was freezing the entire trip. Also a Coke would be nice instead of just water. Overall, it's way better to have that trip straight from Hsv to Orlando, non-stop, great!"
Pros: "Quick boarding and flight left on time, arrived on time, crew was friendly and comfort was reasonably good for the type of plane."
Cons: "The landing was a bit rough, but that happens and it is a small plane. Overall it was an excellent flight, I would definitely recommend it."
Cons: "Very slow to get off plane at Huntsville Airport. Took a long time to get luggage at bag claim. We were the only plane that had landed and we only had 20 people on our flight."
Pros: "Friendly staff and on time."
Cons: "It was a good flight"
Pros: "Flight was on time, courteous service."
Cons: "Because it is a small plane, the cabin noise was noticeably louder."
Pros: "Delayed in air by storms in PNS for additional 62 minutes flight time"
Cons: "Silver did not let us down and made the landing in PNS"
Pros: "Pilot handled bad weather very well."
Cons: "Very loud and cramped space."
Cons: "Multiple delays before and AFTER boarding, too. Frustrating and my experience on this same flight with this same airline several months ago was similarly delayed and disorganized."
Pros: "No complaints. Boarding was on time. Got to destination early. Staff was friendly. Overall great experience"
Pros: "Was sick and didn’t want to get everyone else sick, and wasn’t offered credit at least."
Cons: "Next time I guess I’ll go and not concern myself with anyone’s health"
Cons: "After being told that the flight from West Palm would be an hour late leaving West Palm informed the agent that I had a connection in Tampa at 9;15. She stated that I would make the connection without a problem. She later asked how many people were going to Pensacola. I was the only person to raise A HAND. sHE LATER STATED THAt the flight would wait for my connection. We landed at 9:05 and taxied in about 10 min. The flight was to leave at 9:15. The flight attendant on my flight asked where was the connecting flight,they replied it left already. Iwas rebooked on America To Charollet,N C to connect for Pensacola. That took 4hrs more."
Cons: "This was the rudest and most unprofessional airline staff I have ever worked with in my life. I personally watched the lady at the gate check-in desk straight up lie to a passenger who she didn’t like personally. This passenger was late for boarding by 2-3 minutes (yet still 10 minutes before scheduled take off), and when he arrived at the gate the Silver Airways employee informed him that he would not be allowed to load since the door had already shut and the engines were already running. From my seat though, I could clearly see that the engines were completely still and not yet started. When I noticed this, I started paying closer attention. After pleading with the Silver employee in a civil manner, he began to become agitated with the lack of help he was getting. It was the day after Christmas, and the man was just trying to fly home to his family. The plane was still sitting at the gate, but the Silver employee said (in a very rude fashion) there was nothing she could do except change him to a later flight. 15 minutes go by, and the plane finally starts to back out of the gate. The man who had just missed his flight decided to take the Silver employee up on her offer to switch to the later flight, but when he asked, she looked at her computer and said there was no more space available on the later flight. Disappointed and annoyed, the man left the terminal completely frustrated because she had just offered him a later flight that didn’t have any room left. Or at least that’s what she told him. 2 Minutes later, another man approached the gate desk with the same problem, he missed the same flight. This time though, when she looked up the same exact later flight, it all of a sudden had plenty of space. She even asked the man whether he would prefer an exit row or a window seat. I was left completely dumbfounded. This employee had just told the previous man it was full, and now she was printing a boarding pass for this guy. It was obvious that she liked this man more than the last guy, and that’s why she was able to “help”. This makes me absolutely disgusted with Silver Airlines character and integrity. I will never fly Silver again, and I hope all who read this take my advise."
Pros: "It was perfectly fine. We had to wait 10-15 minutes for passengers whose connecting flight was delayed, but we still made it to Key West as scheduled."
Pros: "On time, smooth ride."
Pros: "On time! Friendly attendant. Very smooth landing. On time."
Cons: "No complaints."
Cons: "Toilet broken on flight"
Pros: "We boarded and arrived early."
Cons: "Cramped and noisy."
Cons: "There was no gate agent available to answer questions and flight was delayed without any announcements or updates until after original takeoff time. Lots of confused passengers."
Pros: "Flight crew were plesant. Small plane"
Cons: "Our flight got cancelled due to weather and rerouted to ft lauderdale and told we needed to rebook. We were maybe 6th inline and was told we had to wait because Orlando had to release our flight. This didn't happen for 3 hours. We stood in line waiting while others were able to rebook tickets right away for 3 hours. Tried calling the company and no one answered. The man at the booth was very rude, telling us this was a curtosey and didn't have to rebook our flight. He also yelled at the passengers multiple times."
Pros: "Perfect Flight!!!!"
Pros: "Cordiality of the flight attendant and captain/pilot."
Cons: "Scared me during storm"
Pros: "Flight was delayed due to maintenance issue. Got us a new plane in an efficient manner and got us on our way."
Cons: "No food service"
Pros: "Quick and easy boarding, no fuss no muss"
Cons: "Tight quarters on plane"
Cons: "Late leaving."
Pros: "The crew on the plane was great. I gave a lower score for the crew on the ground"
Cons: "There was very little communication at the gate regarding delays, and no communication regarding updated ETA."
Cons: "The flight being three hours delayed on a Sunday night when I had to be at work early on Monday made anything the staff could possibly do nearly impossible to make me feel better about the situation"
Pros: "On time."
Cons: "Silver does not have precheck, which means I could not utilize my precheck status and had to proceed through regular security lines, making my schedule much more difficult. Flight attendant was not very friendly at all."
Pros: "It beats being in the car all those hours, friendly crew, and as always..... Right on time!"
Cons: "It took me back to bad humidity!!!!! Bad hair day is an understatement!"
Pros: "Quiet. Energyefficiency report. The lady who was flight attendant. The "driving" was smooth and even the landing was comfortable. And that we received pilot report that "we will be in the air about an hour and a half"."
Cons: "Our flight was DELAYED 3+ hours, which resulted in the loss of 1full day in Maramar Beach"
Pros: "Great service great flight"
Cons: "The fact that the flight was cancelled and no attempt to reschedule or extend another day on the flight. When I asked what was the reason for the cancellation, the reply, "I wasn't at work yesterday." So who know why they cancel flights. I missed a day on the Time share in Orlando. Another problem I had was on the return flight. The printout said Terminal B. I had to go to Terminal A. At Orlando airport, the signs for Silver airways are not seen to show where ticket counter is located. I must have asked 4 people before reaching their counter to get my boarding pass."
Cons: "They canceled my flight, then canceled the next one, finally got a flight to Miami, which was boarded late and the attendant was extremely rude when I asked about the details of my new flight (like where I was going and when my connection was...). Then, due to weather we were rerouted to Gainsville. They wouldn't let me get out, even though there was a more direct connection in Gainsville to DC than Miami. Instead I go back to Miami, and even though I make the connecting flight, they sold my seat to a standby customer. I didn't get home until 11:30pm. I was suppose to arrive home by 12pm. It was awful and the attendants were so unhelpful and rude that it was actually ridiculous. I complained to United and of course they won't do anything. I don't qualify for a refund because they switched me over to another airline for the final leg of the trip."
Pros: "Nothing, we were threaded horribly by the desk people at the gate."
Cons: "Our flight was moved to a latter flight and when I asked if my luggage were transfer they were upset that I asked. Before we board the plane we asked again about our luggage and they told me the luggages were in the plane. When we were ready to land, they told us they were circling around because there was a plane lading and they didn't know about it. An hour trip end up taking 6 hours and when we landed we got no luggage. All our cloths and toilet treats were left in Orlando. Worst experience of our life."
Cons: "No announcement that the flight was delayed in the terminal. Traveler from another airline invited to take our seats when we boarded, we were invited to "sit anywhere". Flight delayed an hour and a half, longer than the flight takes. Cabin door open during delay, no air conditioning, bad heat, no air circulation. No response to Service Complaint on website."
Cons: "Upon return, both planes were late. Connections were unclear. Then, luggage got lost and no one was informed on return home. Stood at luggage area for an hour, on top of arriving home 1 1/2 hour late. No one was informed in Panama City Beach that they had removed our luggage in Tampa. Three people had their weddings ruined!"
Pros: "It was cheap"
Cons: "Poor crew service and terrible airplane seats"
Pros: "agents were not helpful and agent admitted the airline has poor communication. Delayed us from 3 to 9pm with little updates, finally cancelling, when the cancellation could've happened much sooner. All other flights out were booked and people had to find rental cards. I was not able to get my money back- only a voucher on the same airline which i was hoping to never use use silver airway again."
Pros: "Not having to use them again"
Cons: "Constant flight delays"
Pros: "Finally got to key west"
Cons: "Flight was ultimately delayed slightly over five hours and caused us to lose a day of our trip. There were very little updates and info given from the staff and no offers for help with other flights or even a food voucher. I was very disappointed with the whole experience."
Pros: "Flight attendant was nice."
Cons: "I could have rented a car and driven to Ft. Lauderdale from Orlando faster! Looked into it but realized I had a non-refundable ticket. Got to Ft. Lauderdale 2 and 1/2 hours later. Rent a car, it will be a lot faster!!!!!"
Pros: "Non-stop service from Pensacola to Orlando. On time departure."
Cons: "Silver Airways does not participate in the TSA PreCheck program. While they serve beverages, there are no snacks of any kind (pretzels, peanuts, chips, etc.)"
Cons: "We had a five hour delay and it did not seem they had a solution to the problem. Once we boarded 5 hours later, they then asked for two people to get off. It seemed they could have saved someone all that wait time and offered the flight the next day earlier."
Cons: "Everything, I got to the airline 1 hour prior and there was only one attendant for checking in. I ended up waiting in line for 25 minutes or so. I finally made it to the counter and they gave up my seat and told me I could not get on the plane. They refused to refund my air fare and I didn't get to see my fiance who was deploying the next day. I will never get on a silver plane. Their service sucks before you even get to that step."
Cons: "Late in boarding, mid flight had to turn around and go back to where we started from to refuel! Somebody threw up in aisle holding a barf bag and missed the bag. Stewardess covered with a napkin and if you didn't have long legs you were going to walk on it. Needless to say it wasn't a happy ending and now I have a 3 hour delay on flight home!"
Pros: "On time."
Cons: "Girl next to me was allowed to bring on a "takeout" box and nibbled for 2 hours. Not only was it in danger of spilling but it was a nauseating vinegar smell. Wanted to tell her to just eat it and get it over rather than take a couple of bites and close it, then open it to lick the fork, then take another bite. She was about 12, why didn't her dad say something and better yet why didn't he sit with her, their seats were booked before mine."
Pros: "The gate attendant was nice and able to immediately refund my entire ticket when I asked."
Cons: "Everything else. Every hour after our scheduled departure time we were given some excuse for the delay. Maintenance was the most popular excuse but they also threw in stories about getting a different plane from the hangar and flying a plane in from a nearby city that never materialized. Maybe they somehow flew into the Bermuda Triangle instead and are lost for all time. God rest the crew's souls. Either way, lying to the passengers wasn't helping at this point. Five hours after our scheduled departure time, I left because I could have just driven to my destination by then. I got an email notification 7+ hours after the original departure time notifying me that the flight was officially canceled. I was only scheduled to take a one way flight with them but I'm not going to do business with them ever again. I understand delays or cancellations happen beyond their control but lying for 5 - 7 hours throughout the entire process doesn't encourage me to trust them ever again. Who knew that renting a car and driving through three states was more dependable than a flight?"
Pros: "Smaller aircraft, so not a lot of room, however it was comfortable. Flight was on time, attendant was prompt and courteous. Smooth and enjoyable flight."
Pros: "The crew was very professional and very nice. The equipment was new and clean, which is also greatly appreciated. Excellent job in these two areas."
Cons: "Absolutely do not like that Frontier Airlines does not offer TSA Pre-Check service for its passengers who are enrolled in the program. I was not aware of this ahead of time, but it was confirmed to me after looking at my ticketing and speaking with several TSA agents from my departing airport, Orlando (MCO). They said Frontier is one of the very few carriers that do not participate in this program for some reason. I would love to know what that reason is? This is a very important feature for me. Without a good reason for not offering this service, I must say I am far less likely to chose Frontier in the future, along with having to make recommendations to my colleagues to avoid Frontier for this reason for their travel needs as well."
Cons: "PAYING FOR A CARRY-ON?! That's bad form. Paying for sit down after we have already bought tickets? Just be up front with your costs. Thankfully I called the airline and was told if I didn't pay for a seat, one would be assigned for me on my boarding pass. I was not going to pay even more to actually sit on the flight. Two flight attendants ignored me and when they came to our seats they wouldn't even look at me when I smiled at them and was curious about food. I saw it done to other passengers too. I was extremely disappointed by that. Furthermore, Frontier needs to know how long the flight is going to be. Don't be guessing and then be surprised there is no gate available for you. I was told the flight will be 3 hours and it was advertised as such. In the end it was only 2. That in itself is fine, but where was the organization of the company when planning the flight, especially since the flight itself was smooth overall. I just found it weird. The seats were nice and clean. At least the captain updated us when he could. That, I appreciated. Overall, not the best airline but they'll safely get you fro point A to point B and for that I am thankful."
Pros: "Not one single thing."
Cons: "This airline is TOTAL GARBAGE. Flight to Orlando had two hour delay due to mechanical issue. They rushed to board us, we sat on plane, started to pull from gate then right back to gate to unboard. Sat in airport clueless, finally flew. Expected arrival 11:15pm, turned into 1:40am. Ended up costing me double $$ when I had to re rent a car because our counter closed at 1am (not a problem had we been on time) Flight home wasn't any better. Separated my companion flyer and myself, attendant got very snippy when I asked about it - told me I should have paid extra money to sit next to each other. Arrival into Phila airport, waited an HOUR and 10 minutes for our bag. Never again. I'll spend more money on better airlines to avoid that headache. Ended up wasting money on other things just to "save" a few dollars on my flights. Worst flight experience I've EVER had, that says a lot when you fly 2-3x a month."
Pros: "The crew was fine, flights were on time."
Cons: "The charges for sitting with the person I was flying with were unexpected as were the charges for the carry on baggage. I would prefer that the initial cost of the fights were indicative of what the flight would ultimately cost me so I could fairly compare them to other flights. On top of those pricing shenanigans the seats are smaller than average, do not recline at all and are generally uncomfortable and the tray tables are minuscule. I have told everyone I came into contact with during my trip and I will continue to tell anyone that will listen that I feel misled and taken advantage of by frontier airlines."
Pros: "When we eventually got to our destination, we did so with the shiny side up."
Cons: "Delayed over five hours without any warning until we got to gate. I submitted my email and cell phone number when booking, but no notification. We could have enjoyed 80 deg and beautiful Orlando for five additional hours instead of the interior of the terminal. To add insult to injury, they were oversold and could not print us a set of boarding passes. The lady behind the counter said she had "never encountered this." I referred to my outbound flight where the very same thing happened 5 days ago. I wish I could run my business this way and make a profit!"
Pros: "The crew was friendly."
Cons: "Brand new Airbus had computer problems that required us to return to the gate after 45 minutes on the tarmac. Cold restart was required. That required another 45 minutes. Then we had to wait for 1/2 an hour for a maintenance crew to arrive so they could sign off on the problem??? Seriously? Why wasn't the maintenance crew already waiting for the plane once the decision was made to return to the gate? One would have thought after such an inconvenience that Frontier could afford to let go of some of its $5 sodas or pretzels for free to the passengers, are you kidding...NOT! We were offered about 4 ounces of warm water. Yup, they would not even let go of their ice. I guess the lesson is that you live and learn, I will never fly Frontier again."
Pros: "I read other's reviews about being charged for a carry on; my experience was that I was only charged for checking a bag. It did add an extra $80 to my total expenses but considering how cheap my round trip flight was, it was by no means a problem. The crew on both flights was extremely nice. On both flights we arrived at our destination a little early. I got water at one point and was definitely not charged for it. Overall, it was a great experience and I will definitely be using Frontier Airlines again."
Pros: "I loved the pilot."
Cons: "I did not like how someone thought it was a terrorist group on our plane due to some actions and the smell of fuel the crew a caption of the plane didn't have the plane thoroughly inspected and to be honest it was one of the scariest flights I ever been especially with my two kids and my wife on board. I have to fly to Florida in March and I don't believe I will fly frontier due to this incident and the price I paid plus my check in attended was very rude. My name is Terry ford and my number is 216-471-7919 if you have anymore questions."
Cons: "I had a very unfortunate circumstance during my flight where the child next to me got sick and was throwing up. The mother was helping him while i paged for the flight attendant. As she approached I signaled to the child and asked for towels to help clean him up... She looked utterly disgusted and returned with 6 paper towels. When I explained that's not good enough she rolled her eyes and brought back another stack. None of the attendants offered any sort of assistance or guidance for the mother and were more than unhelpful. It was a shame that not only was I, a paying passenger the only one helping, but that they also gave attitude like the situation was something that could have been controlled... This was my first flight with Frontier and I will be sure to pass along how rude and unhelpful their staff is."
Pros: "Absolutely nothing"
Cons: "1st off, when called to complain about my experience I wasn't even able to reach an actual person on the phone. 2nd, the seats do not recline and everything about the experience flying to and from was uncomfortable. The fact that they don't give you one complimentary drink or food..especially on an overnight flight is beyond ridiculous. 3rd, the staff were offensive. At one point on the flight one of the attendants started singing on the intercom lyrics to songs that were highly inappropriate. 4th, on my returning flight the plane was over an hour delayed plus another hour due to them putting our luggage on a completely different plane. This resulted in my ride missing their doctors appointment and being charged for this plus my running late for work. I am extremely upset with this experience and would like someone to please reach me about a refund or anything. This is not acceptable and has caused me much distress. 407.474.8144 Lanette Behiry"
"I caught the COVID19 virus. Had to cancel. Frontier charged an $80 cancellation fee per ticket. Could not have been worse! Everywhere else I have flown in the last 30 days (even with non-refundable tickets) gave a full change or voucher. HD8IPQ is my reference code."
"The only thing I liked was the care of the flight crew. One of us is a disabled passenger and they didn't give special consideration for someone who is disabled and couldn't walk to the gate nor to the seat. Our seats were in the REAR of the plane. That's no place for a disabled person. Not even a window seat. Lack of communication to the special service assistants for a request of an aisle wheelchair to get to the seat. The flight was delayed and we were sitting in the plane for over an hour to wait to exit the plane. We were informed there was lack of staff at Orlando International Airport for Frontier Airlines, and we had to wait for other staff to come from another gate to get us off the plane and get bags to baggage claim. We were waiting in Baggage Claim to retrieve our bags for over 30 minutes."
Cons: "Social distancing guidelines should be applied on plane. Rather than leave 20+ seats empty, and cram everyone 6 to a row. Flight was over 2 hours delayed due to not having maintenance staff available. And then I was crammed in next to an oversized individual where we couldn’t even keep the armrest down."
Pros: "The price, and the on-time departure and early arrival."
Cons: "boarding could have been better as we were in zone 1 and we seem to be ignored for quite some time before getting on the plane"
Pros: "The legroom we paid for."
Cons: "This time the attendant still wouldn’t let anyone in rows 2 & 3 place the carry on they had paid extra for in the overhead bins, but she didn’t make me put it under the seat in front of me (this losing the extra leg room we paid for), so I put it in a bin behind me. The plane was late, but the pilot made up most of the time, but then it took 55 minutes to get our luggage."
Pros: "The overall flight and crew was great no complaints"
Cons: "Your purse shouldn’t be considered a carryon unless it’s larger then the average personal carryon and one complimentary beverage and snack on flights over 2 hours"
Pros: "The crew was great. In a good mood and accommodated my requests. (For complimentary water and a trading card to remember my trip)"
Cons: "Seat was awfully uncomfortable. I’m only a slim built 5’9” woman and my knees were indenting the next seatback. And the aisle was too busy for me but that could have been fixed with paying for a window. I do not recommend flying in these economy seats for any longer than 2.5 hours."
Pros: "The crew was nice and didn't have any problems when on board."
Cons: "The boarding was horrible. We were the first flight out in the AM, yet we boarded 25min late, stood another 20min on the connector after checking in & another 20min after getting in our seats. No announcements/expla were made or anything. Needless to say we landed MUCH later than we were supposed to"
Pros: "My flight on the 30th was fine. I was NOT on a second flight from Denver to Pensacola. My 360.00 round trip flight to and from Denver has taught me what I should have known. Fly Southwest or another first class airline."
Cons: "I’ve been asked to evaluate two flights from Denver to Pensacola. If I’m charged for 2 flights, I’ll take legal action."
Pros: "Everything was great, most importantly unbeatable price"
Cons: "Keep it this way and dont hike the prices like spirit airlines"
Pros: "Larger seats, friendly flight attendants, casual atmosphere, less chaos than larger airlines. Will recommend and will definitely fly Frontier again."
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Pros: "On time"
Cons: "Seats have no padding, do not recline. Arm rests a joke."
Pros: "Nothing to like"
Cons: "The delays"
Pros: "the crew is nice"
Cons: "waiting 2hours for board, and wait again after landing"
Pros: "Didn't get beat up or dragged off flight so better than United"
Cons: "Woman at gate unable to provider updates with when delayed inbound flight be there and when we would be boarding Crew unable to provider estimate with new landing time so that we could update our ground pickup at destination Front bathroom broken on a 40+ row flight! Incredibly inconvenient for passengers towards front especially when they have their snack/drink cart out which no one wants anything from anyway because it all costs money. Get that out of the way! One attendant was rude to my wife and son when they were trying to get to the rear bathrooms. Crew did not know which baggage claim our bags would be at. Won't make the mistake of flying Frontier again because it's cheaper (rude service, delayed flights, no refreshments = cheaper). I recommend other travelers splurge for any other airline (maybe not United)"
Cons: "Late departure, late arrival, cramped seating, overcharged for checked bag"
Cons: "Seats don't recline. No kind of service at all."
Pros: "The flight attendants were very nice and comforting, as this was my first time ever flying and I was terrified."
Cons: "The boarding staff were rude! There was absolutely no form of entertainment. The seats were uncomfortable online said they recline for comfort however I couldn't find anywhere to get them to recline."
Pros: "No snacks, no movies,...great fare! Flights on time!!"
Cons: "Pay for all snacks. Cup of water free"
Cons: "Just the size of the plane and the way they packed literally everything together on top of uncomfortable seat cushions and a curved window seat so I couldn't even try to sleep with my head against a flat surface made this 4.5 hour flight horrible. This was my first flight and honestly i might try a different airline because of the discomfort."
Pros: "The pilots were friendly & competent."
Cons: "My gate was changed with no alert on my phone or at the original gate! I almost missed my flight because nothing was said about the change! Also my seat was changed without my notice or approval! And the flight attendants were not friendly at all! No hello or welcome when boarding, nothing during the flight."
Pros: "Very organized and on time!"
Cons: "Could not hear the announcements, could be a problem in an emergency."
Pros: "Way to cramped. No adjustment for seat. No padding."
Cons: "Nothing complimentary to eat or drink."
Cons: "The extensive delays, the unhelpful crew, the additional fees I had to pay for luggage, did I mention the poor communication of the staff about the delayed flight."
Pros: "Nothing - the flight was cancelled several hours before departure time for unknown reasons as were other Frontier flights and the only recorde was to get a refund or get customer service rebooked Wednesday or Thursday"
Cons: "Customer service was poor - waited on the phone about 2 hours upon learning of cancellation, arrived at airport while still in the phone - lines at ticket counter were long and chaotic and clearly understaffed and able to offer no good solutions"
Cons: "Boarding. Why can't airlines go back to the old way of boarding from the rear of the airplane first?"
Cons: "No special boarding in MO for handicapped Crew was bitchy entire flight Upon landing, waited 20mins for an available gate (our flight wasn't early)"
Pros: "The fight was on time and the fact it was direct was an added bonus. The price was fabulous and I felt I got a real bargain."
Cons: "The seats were plastic, seemed narrower than usual and did not recline. My flights were less than 2 hours but it would be uncomfortable to sit in them much longer than that. The charge for carry-ons seems excessive."
Pros: "We got there and back safely; the pilots seemed competent; the flight attendants were pleasant enough."
Cons: "Very uncomfortable and narrow seats. Carry-on AND checked bag fees; even water on the plane (poured it into a plastic cup, not a bottle) was $2.50! I didn't realize that this airline upcharges for every possible item so the ticket wasn't as cheap as I thought once I included about $60 in baggage fees. I also folded and paid $28 to choose a seat on my return flight since you have to pay to choose ANY seat, otherwise you end up in the middle. Unless there's a serious fare difference (including all the upcharges) for future flights I will not plan to fly Frontier again."
Cons: "I will never be using Frontier again! I had the worst experience ever with them yesterday. When I purchased my ticket, I was not aware at any point that I had to be checked in 45 minutes prior to the flight time. With any other airline I have ridden, I have never encountered such a rule. I was trying to make a flight home after driving into town to help a friend move and tried to check in online when I was 45 minutes out from the airport. The frontier app let me pay for my carry on (which, at the time of purchase, I had no idea that I would be charged for a carry on), but then wouldn't check me in. How is that ethical? Charge me for a carry on when checking in isn't even an option?? When I finally arrived at the airport, the Frontier staff was rude and unwilling to do anything to help me. No refunds, no options, nothing. I was told that I would need to pay a $99 re-booking fee and then pay for whatever additional costs would be to buy another flight. Had they helped me get my boarding pass, I would have made it to the gate and onto my flight. What a scam. It is complete bullshit to not be willing to work with your customers at all, especially if you want to retain business. Good luck with that, because you will not have my business or that of any of my friends and family after my experience yesterday."
Pros: "Inexpensive, on time, efficient boarding and pleasant crew. Great drink deals with simple unhealthy snacks if you are so inclined!"
Cons: "Seats don't go back at all which is something to consider if taking a red eye."
Pros: "Flight crew was pleasant!"
Cons: "Uncomfortable seats!"
Cons: "Upon reading the instructions for baggage requirements, and following said requirements. I was surprised at the fee for the first bag. This would have been a determining factor in selecting a flight based on cost."
Cons: "I felt duped and deceived by the slimy nature of your airline not being upfront with its prices. $13 dollars to choose a seat??!? 40 FREAKING dollars just to WALK on the plane with my carry-on?? I thought Fronteir would be like other airlines but no, I had to pay $53 TWICE just to walk on the plane for my round trip flight. If my flight is going to be $106 more than what I paid on the ticket, then tell me upfront so I can know not to fly with you guys. And after all of that, being tricked into paying more than HALF of my ticket price in stupid hidden fees, your plane was cramped and austere, lacking the padded chairs, ample legroom, normal-sized tray tables, and conplimentary beverages available on countless other airlines. So I basically paid $100 extra for a cramped and uncomfortable flight. I was disappointed in your airline as a whole and will never be flying with Fronteir again."
Cons: "No reclining seats and having to pay for a soda or snack."
Cons: "We were delayed forever it felt like, then stuck on the plane forever and our stuartist was seriously scary. I was very disappointed in this flight."
Pros: "Great, direct, cheap flight"
Cons: "It is cheap for a reason. Read your baggage fee information to not get caught with a SUPRISE charge. I traveled light and had a fine experience!"
Pros: "I didn't receive a smile or even an acknowledgement from flight attendents. Couldn't hear the safety speech at all. Annunciate and speak clearly would be my suggestion. This person sounded like they had a mouth full of mashed potatoes. I won't fly frontier again even though it used to be my preference. The baggage fee, not even a complimentary drink?? Uninterested staff. Very poor customer service. However, the pilot got us to destination on time and w/out mishap, hence my OK rating. Otherwise super disappointed in crew and staff."
Airlines flying to Orange Beach have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Orange Beach
Masks required on board, masks provided on flights to Orange Beach
Social distancing seating
Middle seats unavailable to book on flights to Orange Beach
Testing for antibodies, testing for symptoms for flights to Orange Beach
Waiving of change fees. Search flexible flights to Orange Beach