Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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9.2 "Terrific location."9.2 "92%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 8.7 "Great parking , according to 87%." 9.0 "Easily accessible by car , said 90%." 9.2 "92% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.1 "Excellent value."10.0 "100% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." -
9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." 8.6 "86% werehappy with the shuttle service ." 8.3 "83% found therestaurant service to be one of the best ." 8.6 "Management was excellent , said 86%." -
8.8 "Pool is good."7.1 "
Clean pool , said 71%." -
8.4 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
6.6 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." 5.5 "Only 55% said therooms were modern ." 6.3 "63% thought thekitchenette was ok ." 6.8 "68% thought theminibar was ok ." 5.3 "Only 53% thought theshower was ok ."
Overall Rating
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9.2 "World class service."9.7 "97% found the
staff to be very friendly ." -
9.1 "Excellent value."10.0 "100% were
happy with the price of the breakfast ." -
9.1 "Terrific location."9.3 "93%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 8.6 "Great parking , according to 86%." -
8.8 "Pool is good."
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8.6 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
6.9 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ."
Overall Rating
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9.3 "Terrific location."9.3 "93%
liked the proximity to sightseeing ." 8.8 "Great parking , according to 88%." 9.5 "95%liked the proximity to shopping ." 9.3 "93% thoughtparking was inexpensive ." -
9.2 "Excellent value."10.0 "100% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." -
8.6 "Great service."9.4 "94% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 8.9 "89% werehappy with the shuttle service ." 9.5 "95% thought theservice was very professional ." -
8.2 "Very good internet connection."10.0 "100% thought it was a
great value ." -
8.0 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
6.5 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 6.2 "62% thought thekitchenette was ok ." 5.3 "Only 53% said therooms were modern ." -
5.9 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ."
Overall Rating
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9.2 "Terrific location."
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9.0 "Excellent value."
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9.0 "World class service."9.6 "96% found the
staff to be very friendly ." -
8.6 "Pool is good."
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8.1 "Breakfast is good."
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6.9 "Average cleanliness."6.6 "Only 66% said
rooms were clean enough ." -
6.7 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.4review from
Check in was easy, the staff was initially very nice. The room looked really nice and clean. However, I woke up with multiple bites on my neck, face and arms. These were not bed bugs as only areas that were not covered were bitten. These bites are characteristic of mosquito bites. My room was right next to the pool so that might have something to do with it. I told the man at the front desk about it and he did not seem to care. He did not even apologize. He just said he would have housekeeping look. Everything looked nice, however I am now extremely itchy and uncomfortable after staying here. Wouldn't recommend
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10.0review from
I loved the bed. It was so big and comfortable. I never wanted to get out of it. Everything in the room was modern and comfy and I was able to relax. I was very happy to find that I was on floor level and it was easy to find and get into my room. I had all amenities that the website indicated and everyone was friendly. Also breakfast is the most awesome thing in the morning. It took me three days to figure out how to work the waffle maker, but all of breakfast was easy, fast, and healthy and they even had alternatives for lactose intolerance and gluten free stuff. Very considerate. On one day, near the end of my trip, they cleaned my room while I was out and did not leave me any towels or washcloths. Next morning, I asked for four towels so I could have enough to shower that afternoon and the next morning and it took more than 2 hours to get towels and I only got three. Not the four I asked for. Also the bathroom was the smallest room in my suite. It was literally smaller than the closet. I expected a larger bathroom. Also, on the website and when I booked, it indicated FREE shuttle rides to and from Disneyland. They were NOT free nor did the shuttles come every 20 minutes like I was told. It was $3 one way or buy a pass for the shuttle and there was no place close to the hotel to buy a pass. I wound up buying a pass for the ART shuttle at Disneyland as I left the first day I went there as that was the only place I found to buy the ART passes where I went.
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10.0review from
the fact that you are GREEN... could of used a pool vest for my kid, since I lost hers...
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7.7review from
The rooms are big, breakfast was great. The guy making waffles was really nice, great with all the kids. The beds are comfortable and it's in a great location. The A/C didn't work for squat. Set to 60. Never cooled the room down at all.
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8.0review from
The receptionist and people who worked with clients Average rooms
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10.0review from
breakfast price
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9.1review from
The cleaning staff was wonderful. I was there for a full week and they made my room look spotless everyday. The breakfast and courtyard were very comfortable and appealing as well. The staff at the front desk were very unfriendly and unwelcoming when I showed up. I was there by myself on business and the lady begin to drill me on if I was going to have guests show up to my room and if I was going to throw party. I then gave her my company credit card to book the room and she then proceeded to critique my company. Sorry lady, not what I was asking for. By this point it was after the 3pm check in but she said my room was still being cleaned and I'd have to wait another 20 minutes to check in.
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10.0review from
The rooms looked great, beds were very comfortable, very clean rooms, and the breakfast was great! I have no complaints. I would definitely choose to stay there again and I'll send my friends and family if they plan on staying in that area in the future.
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10.0review from
I liked everything, fast check in, professional and warm welcome, beautiful and spacious room and well kept grounds! I would stay here again! I disliked the fact I was only staying one night.
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9.7review from
Great beds Wifi didn't work
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7.1review from
Great facilities. Common place for families going to Disney. Did not recognize my prepaid reservation for the room. had to pay separately for a different room.
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10.0review from
I loved the bed. It was so big and comfortable. I never wanted to get out of it. Everything in the room was modern and comfy and I was able to relax. I was very happy to find that I was on floor level and it was easy to find and get into my room. I had all amenities that the website indicated and everyone was friendly. Also breakfast is the most awesome thing in the morning. It took me three days to figure out how to work the waffle maker, but all of breakfast was easy, fast, and healthy and they even had alternatives for lactose intolerance and gluten free stuff. Very considerate. On one day, near the end of my trip, they cleaned my room while I was out and did not leave me any towels or washcloths. Next morning, I asked for four towels so I could have enough to shower that afternoon and the next morning and it took more than 2 hours to get towels and I only got three. Not the four I asked for. Also the bathroom was the smallest room in my suite. It was literally smaller than the closet. I expected a larger bathroom. Also, on the website and when I booked, it indicated FREE shuttle rides to and from Disneyland. They were NOT free nor did the shuttles come every 20 minutes like I was told. It was $3 one way or buy a pass for the shuttle and there was no place close to the hotel to buy a pass. I wound up buying a pass for the ART shuttle at Disneyland as I left the first day I went there as that was the only place I found to buy the ART passes where I went.
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10.0review from
the fact that you are GREEN... could of used a pool vest for my kid, since I lost hers...
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8.0review from
The receptionist and people who worked with clients Average rooms
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10.0review from
breakfast price
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9.1review from
The cleaning staff was wonderful. I was there for a full week and they made my room look spotless everyday. The breakfast and courtyard were very comfortable and appealing as well. The staff at the front desk were very unfriendly and unwelcoming when I showed up. I was there by myself on business and the lady begin to drill me on if I was going to have guests show up to my room and if I was going to throw party. I then gave her my company credit card to book the room and she then proceeded to critique my company. Sorry lady, not what I was asking for. By this point it was after the 3pm check in but she said my room was still being cleaned and I'd have to wait another 20 minutes to check in.
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10.0review from
The rooms looked great, beds were very comfortable, very clean rooms, and the breakfast was great! I have no complaints. I would definitely choose to stay there again and I'll send my friends and family if they plan on staying in that area in the future.
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10.0review from
I liked everything, fast check in, professional and warm welcome, beautiful and spacious room and well kept grounds! I would stay here again! I disliked the fact I was only staying one night.
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9.7review from
Great beds Wifi didn't work
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7.7review from
The rooms are big, breakfast was great. The guy making waffles was really nice, great with all the kids. The beds are comfortable and it's in a great location. The A/C didn't work for squat. Set to 60. Never cooled the room down at all.
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7.1review from
Great facilities. Common place for families going to Disney. Did not recognize my prepaid reservation for the room. had to pay separately for a different room.
