Ideally located in the heart of downtown Ottawa, overlooking Confederation Park and the National Arts centre. Lord Elgin is steps away from the Rideau Canal; the world's longest skating rink in the winter and a beautiful waterway in the summer; Ottawa Convention Centre, Parliament Buildings, and Ottawa Rideau Centre. Try the hundreds of dining choices in the Byward Market or right on Elgin Street.
Centrally located! Friendly! Helpful! Comfortable!!! Good rates! Finally installed safes for the room!!
Bar and restaurant could have been open later with entertainment? Relax in Lounge after night out!!
Loved the location.
There's nothing to dislike.
I liked the location and the decor of the lobby. Most of the staff are very friendly and professional. The food in the restaurant was great and well worth the price.
My tv in the room did not work (no sound on the tv) It eventually got fixed, but took some time staring at the walls in the mean time. The pillows were very thin and cheap, I would highly recommend buying somm good quality pillows that are firm so guests would get a better sleep. At night I had little bites all over me, so I am not sure if I was allergic to the mattress or the laundry detergent they use. The parking service is extremely expensive and it takes a long time for the parking attendants to move all of the cars underground to get to yours, so that is not a very modern or efficient system.
Great location to walk to all Ottawa locations!
Location, location, location!
Parking was expensive and it a long time to get the car. The Internet stopped before we checked out. Bathrooms could be better and are a little dirty. The blinds in the bathroom were very dirty. Bathroom should also have more towels.
The convenient location is the only redeeming thing about this hotel.
For years I have wanted to stay at this hotel -- I finally had the opportunity and was sorrly disappointed by the way I was spoken to and treated by front desk staff. I asked reasonable questions and said please and thank you and was treated with "...yes but you booked this on-line". As if to say I was not worthy of decent service because I booked my room on-line at the last minute." My room was not as described when I booked and I would suggest the Hotel Management double check what On-Line Travel Services are offering on behalf of their hotel - so that people are not mis-lead and then asking your snobby Front Desk staff about what was promised and then not offered. I would have to say the price for a room is definitely not worth it. Rooms are dated and smaller than reviews and photos. The Lord Elgin did not live up to any of my expectations -- the Front Desk staff could do with better customer service training. However, BellMen/Valet staff and Housekeeping were delightful.
The staff were very quick and efficient in both the check-in and check-out process.
The elevators were dated and were slow.
location, cleanliness, location
room was drafty
Pay for parking
Excellent location for visit to Ottawa. Can walk to many places and others are close by. Short walk to Parliament buildings, Sparks street, Rideau canal, Byward Market, Bytown Museum. Staff friendly and attentive. Elegant hotel with spacious comfortable rooms.
There was nothing I didn't like.
Valet service was impecable
No mini frig in my room.
location is convient
I ate dinner in the dining room and thought the quality was poor based on the price.
I knew this hotel 20 years ago when it was not great. It has been completely refurbished and extended. Bedrooms and hotel facilities all of a high order. Staff excellent. Restaurant good value and excellent service. Housekeeping most helpful in retriving item I had left at hotel and sending it on.
The location could not have been better for our Canada Day Celebration. Just a quick walk to everything!
I left a piece of jewelery in the bathroom but the staff said they did not see it nor did anyone turn it in. Just a little test I'd done with many Hotels.
great personal service
the bed (queen) was very saggy
Proximity to Parliament Hill and other attractions.