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Location close to airport, breakfast included Rooms were average, lobby more like a budget hotel, mildew in shower. It took 2 phone calls and a 45 minute wait to get picked up by the shuttle bus from the hotel 2 miles away. There was no restaurant on site, a very mediocre fitness area, and no pool, despite ads to the contrary.
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
- Quick and easy Check-in and out - Modern and clean rooms - Great amenities for ladies (face wash, makeup wipes, etc.) - Complimentary breakfast (very good quality too) - Complimentary coffee and water machine 24/7 - Room service was very efficient - Staff were nice and helpful - Easy parking ($15/night) - Minutes from the airport - The location was good considering how close it was to the airport but I wish the area was more live at night and had more stuff to do - Gets crowded during breakfast hours (make sure to go early)
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
Friday morning there was a breakfast buffet with egg and sausage patties, waffles (cook your own) , muffins, fruit, coffee, fresh fruit and various waffle toppings. There was instant oatmeal and dry cereal with milk as well. I'm sure I might have missed a few items, but I was very satisfied with the choices. Ample tables and chairs to accommodate everyone who choose to stay there. Bring a tray from the room if you want to take it to go (breakfast in bed?). Warm room. There were too few stations on tv and only one chair in the room, but I'm sure I could have gotten another one if I asked. Wifi was spotty on 6th floor. Parking fee of $15 was unexpected.
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
Close to airport
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
Everything in the hotel was nice. Shower was clogged enough that the water reached our ankles. Unhygienic and disgusting.
Great 24 hour getaway. Friendly staff, hotel was quiet and peaceful. Beds are extremely comfortable. Sea Beans is the best for a quick bite to eat or take back to your room to enjoy!
Helpful staff, outstanding views and property and decent food.
good for young families=not teenagers. Ocean front room was actually pool front with beach in background. The adult only pool had few chairs which they allowed to be saved for hours with only a book and no one in site. the food service at the adult pool was very slow with ingredients unavailable for the day. would say they need to improve greatly on this issue. the spa pool is beautiful but we felt like we were nickel and dimed at every turn. 30 dollar valet parking and 25 dollar hotel charge with an extra 40 dollars to use adult spa pool. No turndown service given. None offered as an option. No towel racks in bathroom. No newspaper given nor offered upon check in.
terrific activities, nice amenities and the right personal touches for young families. food was average, but wish menus would be improved a bit at the hotel restaurants.
We stayed for our 20 year anniversary and really enjoyed it. Luckily this website saved us about $100 on the room rate, otherwise we may not have stayted there. It is nice, but we have a hard time spending over $400 for one night's stay anywhere. It's a very relaxing place. Lots of walk ways along the oceanside, places to stop and sit and have a drink. There are several restaurants as well. Our meals were pretty good. It's definitely a place to lounge and relax. Keep in mind that although this alongside the ocean, there is no beach front to speak of for your kids to play in the water. There's a patch of sand they built but to get to the water there's about 50 of rocks that you don't want little ones to cross. Have fun! Expensive food and drinks. My husband and I had 2 glasses of wine and 3 beers and our tab was over $50.
Beautiful scenery. Incredible rooms. 5-star service!!
The hotel is very nice in almost every way - great facilities, nice restaurants, decent scotch options at the bar. The air conditioning doesn't work at night! Total deal-breaker. Not only did the air conditioner stop blowing out cold air, it started blowing hot air as soon as the motion detector stopped registering us. If you are staying here, be prepared to sweat at night, or figure out some way to hack the motion detector so you can sleep!
The adult pool option. The different food options including casual dining at nelsons. The cliff side walking trails and the terranea cove! The bartender who went to the bathroom at nelsons and didn't wash his hands.
Dinner at mar'sel was amazing - very enjoyable. 1/2 price sushi rolls at Bashi on Sunday afternoon was a nice way to finish the weekend. Having to take the elevator up and down 1 floor to get into and out of my first floor room.
Liked the room. View was beautiful. Didn't like paying for parking and getting a 100 fee that they say is mandatory after paying 170 for a room that was very pricy,
We had a very nice stay and will return in the future. Our son and family were also there and we all found the hotel to be helpful and attentive to our needs. The location is great and we thoroughly enjoyed our stay. We found the staff to be very helpful and willing to go the extra mile to make sure we were happy. 5 stars. We also did NOT like the parking fees, but with that the only negative it's not such a big deal.
I loved the all around look and feel of the hotel. It was clean, the staff was hospitable, and the room was amazing. Parking in the parking garage was an additional $125 for the 5 nights I stayed and was not disclosed when booking the hotel.
Nice staff. Some rooms can be quite an extended walk from the elevators.
House keeping staff are friendly and quick at preparing the room. Check in staff was friendly and it was a quick process. Clean room with a lot of space and giant mirror, balcony and fridge. The fitness center is a small room with mainly cardio machines. Please add some free weights. The elevators, vending machine and ice are located in just one area of the hotel; my room was literally 88 rooms away from them. The bathroom next door had a pipe issue that would make a huge noise every time the guest was using it and woke me up several times at night and in the morning. At check out, the front desk lady was in a hurry and unfriendly (I didn't catch her name but she was red headed with eyeglasses).
Room service and housekeeping had the best customer service at of whole hotel! It looks like a hospital. No one greets you or shows that they want to be of service. I was looking forward to a bath after long conference and when turning on the water a huge clump of hair came out of drain and killed it for me.
View Could not change reservation when plans changed. Awful
The room was large, the bed was comfortable, and the staff were FANTASTIC! (The even helped us find a pizza place open late to get a late snack). Everything was in walking distance, we didn't take our car out of the garage once! N/A
Coffee machine in room but no ceramic coffee cups provided to use it. Told per IHG platinum member could not use club room with free breakfast because rewarded with bonus points.
I didn't get the room I reserved, I paid for ocean view room and I got a street view room
For the price, the hotel was excellent. Rooms were spacious and the beds were comfortable. It was walking distance to the main attractions in Hermosa beach which was nice. The rooftop pool was great and the view of the sunset was awesome. I feel like the hotel nickel and dimed the guests for everything. The bathroom products were cheap and left my skin and hair extremely dry. There were bike rentals, but they were 20-30$ for the day. Parking was 30$/night. I generally felt like the staff was overwhelmed as well.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
Everything!!! Parking charge.
The room was really nice Well satisfied
Location and good price Front desk staff / accounting staff are incompetent They double charged for the room and then didn't seem to think it was a big deal. I'm sure it will get refunded sooner or later but just a hassle. First and last Ayres hotel stay
Huge rooms deigned and furnished lavishly. A bit too far from any touristy attractions. Not a walking hotel b
All Pay for parking my car
The look of the hotel is very cool. The rooms were spacious and clean with a nice bathroom area.
Nice decor and great location Charge for parking which is ridiculous. Girl who checked me in was a bit rude
Clean, spacious, nice amenities. Close to freeway and airport. Lack of nearby attractions. Far from downtown and other tourist areas/attractions.
The hotel is right off the freeway, and the location is amazing. There is a gas station adjacent to the hotel, which was great because we just walked right over to buy some waters.
The room was ready and clean! The staff were friendly and attentive. We were only there overnight but it was very nice, quiet enough and clean (which to me is the most important feature)! Nothing, it was all good
It was a peaceful getaway for me and my wife. Very enjoyable and relaxing. Room service was magnificent.
Clean, and luxurious feel. Easy access, and only minutes from Manhattan Beach. Restaurant was mediocre.
The lobby and seating area are lovely and a nice place for a quick breakfast or glass of wine in the evening. The room categories are misleading: the hotel is behind a breaker wall and therefore on a canal not oceanfront.
We loved the very cosy 'livingroom' bar with fireplace and live music....and Baleen, the restaurant and bar, also with live music was very nice!
We love this hotel and this was our second stay in 4 years. We love everything about it and the staff is exceptionally friendly and wonderful. The only complaint was this was booked through Kayak and we booked a "Premier Oceanfront Room King Bed". It was confirmed and stated on our confirmation in three different places. Upon arrival, they had us booked in a double bed oceanfront room (not premier which is the 2nd and 3rd floors and not a king bed) and they were adamant that was what Kayak booked us in. When we showed them the printed confirmation from Kayak they gave us the Premier Oceanfront King on 2nd Floor. Anyone booking through Kayak should absolutely call the hotel to confirm what they show you are booked in prior to arrival as obviously there are some issues there when booking through a third party like Kayak.
The room was spacious and had a wonderful view of the ocean. Very nice staff. Room was very close to outside pool and jacuzzi and had to listen to people in the jacuzzi talking until midnight.
Valet attendants were great Front desk employess very very very careless and non hospitable
Rooms, bathrooms and hotel need to be remodeled.
Location Parking and amenities fee
Staff is friendly and helpful. Rooms are nice and the views are just breath taking on ocean side Marina side room by parking lot on 1st floor. They need to build that up with plants for privacy. People walking by looking in, noicey from people and cars. We had the staff move us to another room or we were leaving. They almost lost a week long customer when all it would take are some trees, hedges and plants for privacy. You can't see the marina anyways from the 1st floor
Had to pay extra for parking, breakfast and Internet. Internet starting dropping every 20 mins one day even after paying. Lost my dry cleaning for three days. The phone did not work and I had to tell the front desk three to four times before it was fixed. The gym is tiny. For this price surely these should not be issues.
Stayed here at the tail end of our honeymoon. Beautiful in-room finishes, modern yet charming. Ocean view rooms with views of a colony of cute barking sea lions, complete with sailboats passing by! Spectacular. Would stay again.
clean & comfortable some of the lights didnt work, like the vanity mirror in the bathroom. the tv wasnt in HD..wifi also scared me cuss it might charge $11.99 ice machine on our floor was broken as well.
The hotel looked as though it had been remodeled fairly recently. It was well designed and had a very cozy great room/lobby with a fireplace and a bar. The rooms were large, clean and very nice. We had an amazing ocean view and the front desk upgraded us for free. The restaurant across the parking lot is part of the hotel and was delicious. It was a great place to spend our 6 year anniversary.
The room and location were excellent. Everything in the room was great and the staff was very friendly. I liked everything, but the breakfast area was overcrowded and the food options were limited. But it was good quality.
Loved the fantastic view and perfect location to beach activities,shopping and dining.Coffee and pastries were delicious. Thank you for a wonderful stay!
A luxury hotel close to the Beach and still within walking distance to restaurants. Nothing!
Right on the strand, walking distance to tons of bars and restraunts. Highly recommend this place, we loved our stay.
location, location, location! fluffy bed, free breakfast, room amenities and decor.
Amazing beach view, comfortable bed, nice fireplace and sitting area with small kitchenette. Hot tub was in the back of the hotel and did not look clean.
Nice rooms, great free breakfast, right on beach!! Quiet.. Close to everything - walk to beach, restaurants and shops. Nothing!
I liked the location. The beach so close, the strand for bike riding, the many selections for restaurants, especially breakfast, and little shops at the pier. Weather was awesome too. I didn't like our room looking out to a public part, but the ocean just beyond it was beautiful. The kids skateboarding just outside our room was annoying, along with people coming and going from public parking and restaurant across the street.
Wat i liked the most was tht we playd music all night n no one complained. They did nt ask what beach view i wanted. And they jus gave me a room when i knw i was the 1st there.
The location was wonderful. Right on the beach, along the Strand, walking distance to many good restaurants. No complaints about the actual facility at all. When we booked our stay, the staff neglected to mention, or even allude to, the fact that there would be a beach volleyball tournament mere steps away from the hotel. This meant loudspeakers and crowds right outside our window starting early in the morning, and crowded restaurants to boot. Also, don't bother with the room service, as they get their food from the restaurants around the hotel. If it's worth it to you to pay $5 plus 18% extra to have a restaurant's food delivered to your room instead of just taking a five-minute walk in a beautiful area, have at it, but otherwise, save your money and just pick it up yourself.
Great view of the ocean/beach. Nice balcony. Spacious room with a fireplace. Solid continental breakfast. No late checkout option. Slightly overpriced for the room quality.
Love the idea if complementary cookies. I didn't eat any but the idea is great. Thanks. They nickle and dime you on the breakfast. $9.99 for a bowl of oatmeal. Nooooo! So sad. $30.00 for the two of us to have eggs, sausage and potatoes. Really. And the OJ was a separate charge, ouch.
Friendly and helpful staff Clean Included wired and wireless Internet access (~8 Mbs up & down) Valet parking only ($15/day) Dated interiors Floors are creaky, can easily hear the guests walking around in room above
I really thought the room was lovely--large. Things seemed updated and clean. Bed was fairly comfortable--everything worked well. Staff was warm and friendly. Cookies in the afternoon provided at front desk. First bellman didn't tell us that we could stay parked in the Handicapped Parking spot in front. Second bellman did, but a $10.00 charge appeared on the final bill. Staff took it off when I explained. Requested 4 pillows and a view as our most important request. No view and only 2 pillows on bed when we arrived. Bellman brought two more pillows after a phone call. Artwork in hallway is a series of gigantic pictures of 1950 ish dolls---creepy. Including a 5X7 framed photo of one of the doll pictures on the desk in the room. i could see one, but entire hall lined with them.
The hotel has many positives such as: clean surroundings, friendly staff, great food, free wifi, & an inexpensive valet. N/A
I arrived late because my flight from Miami was delayed a few hours. As I walked in around midnight, the staff helped me load up my suitcases into a trolley and directed me to where I could take my dog out for a walk. I ordered a breakfast that night for sometime between 9:00am and 9:30am the following morning, and it arrived promptly by 9:05am. The staff also allowed for a later check-out at 12:30pm to give me time to maneuver my belonging and dog. Overall, it was a pleasant experience. I would recommend. They stopped serving food for room service pretty early.
Very comfortable beds. Love the hip decor. Would come back again. Really Nice people. In general we really enjoyed Manhattan Beach more than other coastal cities. It's less cramped feeling and has a wonderful Beach. Valet parking. I'm guessing you could park in neighboring streets if you wanted. It's on a busy street but it's nestled back a bit so you don't feel it.
The room decor and space were both excellent. The bed felt firm in an inexpensive fashion, but was still reasonable in comfort. The real reason for the low rating in an otherwise four star establishment was the complete lack of hot water pressure at 1030 am on a weekday.
The staff couldn't have been nicer and it made the stay that much more enjoyable! Highly recommended and will stay here again!
We loved the location, cleanliness, size of the room and price. Room service- the breakfast was awful! We didn't eat all of it because it was a soggy wet fried egg sandwich with rolls of lunch meat and wet uncooked spinach. Honestly don't get breakfast there. Also the front desk girl didn't make eye contact or smile once- not sure why but that got to me.
Overall we loved the hotel and will go back. Very clean, comfortable, quiet. Nice restaurant/bar upstairs. Courtyard peaceful. Staff very friendly. The paintings of the "Barbie"-like girls in the hallway were odd.
I though the hotel's location was cool, off the main road but still tucked away and private. And the rooms were comfortable and newly renovated. I didn't like the rooms lay out. (No foyer or hallway to separate the room door from the sleeping area) You see the light leek in from under the door and the foot traffic in the hall feels very close as you lay in bed. Also the robes were only a large and fit me more like a child's robe than one for an adult.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
We loved the view, facilities, great beds and location of the hotel. No complaints.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
We booked through a travel site and Hampton Inn staff was ill-prepared. Although we paid for three nights, Hampton Inn checked us out after the first night and I had to check us in again. Moreover, we were charged again for the stay even though we paid up front through the travel site. Getting our money back or to even get Hampton Inn to recognize the error was a nightmare. We recommended Hampton Inn to our relatives who were also staying for the Thanksgiving holiday. Because of my wife and I, Hampton Inn booked four rooms. Never again! We will never stay at a Hampton Inn again.
Everything was wonderful. The rooms are nice spacious and clean. The service was excellent. the breakfast was hot fresh and had many items. The indoor heated pool was very nice for the kids as we went in December and the weather was a bit chilly. Parking is free and the attached garage has plenty of space. Nothing
Very clen, good breakfast and friendly staff.
One of the best Hampton inns I have stayed at !! Have stayed here 2x's and will return
Staff very friendly and accomodating. Was having work done on my apartment and needed a place to crash. everything was fine
I booked a handicapped accessible room online and when checking in they had no record. Other than the booking problem I thought it was an excellent hotel.
I've stayed here twice. Both times were great. Clean rooms and bathroom. Comfortable beds. Pillows a little flat. Clean modern feel establishment. Very friendly and accommodating staff. Nice continental breakfast. If you have the time you can monitor the rates and save at least $20 off the normal daily rate. Love this hotel. Will continue to use as my primary place to stay. If you aren't familiar with the city it can appear to be a bad area. It's really not bad but it's definitely not Beverly Hills. All the major fast food places are in walking distance. Close to the airport and freeway. Needs to put a microwave in the lobby with continental breakfast.
I had a flight in the early morning so I stayed here for one night. Room was spacious, clean, and convenient. Price to value was perfect. Free secure parking but you have to walk back down the parking lot and enter the building from the front instead of through the parking lot. The best thing is that it was 8 minutes from the airport! The area was a little sketchy and not a lot of food options near by. The woman at the front desk in the morning could have been a little more helpful. We left our car keys and room key in the room while rushing to our flight, and we had to wait for her to "finish her transaction" in order to get the keys. Breakfast eggs were not fresh and you could taste it but there were plenty of other options.
Check in was super fast. Parking was free & in a gated parking garage which gives peace of mind. Hotel looked updated and clean. Room was clean and roomy. Bathroom was telling perfect size. Wifi was free which is always great. TV worked well. The hotel room bed was super comfy. And the breakfast in the morning deserves a 5 star rating! Shower was probably the only downside.. the water was luke warm at its hottest & I didn't like the shower head water settings.
Room was nice and clean Parking for $37, valet only was a rip-off!
The lobby, close location to Venice beach and the bar were quite nice. Staff is accommodating and nice. Rooms and interiors of the halls were old, carpet is definitely old, and the lounge for elite members is tiny (cramped seating). Really small outdoor pool.
Service Rooms not ready for check in
The service and staff were great - hotel is very nice!
It was right across from the marina. A beautiful setting. Convenient to restaurants and nightlife. The staff was very friendly. The room was immaculate and clean. I enjoyed my stay. I would highly recommend it.
Parking fee not included in stay
I was very impressed with this hotel. I rarely write reviews, but I was so impressed that I thought about writing one while I was still there! The pool was nice and clean and I wished that I'd had more time to enjoy it. So too was the spa. The breakfast was a complete breakfast that I could last all day on! Everything in the room was also nice, clean, and comfortable, and there was so much more I didn't get to take advantage of. Also it is in walking distance to the beach. The business center was well equipped and in good working order. The staff was nice and friendly.
Quiet, decent breakfast, and near a number of good restaurants. Gym is limited - few machines, no free weights.
It was convenient to where I was working. The room was dark and the lighting poor. I had a view out of my window of a wall. It was clean enough to my liking. No one bothered to ask how my stay was when I left. Parking was
The BWP was extremely clean and felt comfortable. I enjoyed the layout of the room and the furnishings. The breakfast that was included was worth it. Not to mention the front desk was friendly and helpful. The pool was so small and the weight room wasn't very big at all. But this wasn't a big deal at all.
Great free breakfast. Comfortable room. Nice pool with outdoor breakfast seating. Couldn't get the DVD player to work. No safe
It was 10-15 mins from the beach waterfront. The customer service was friendly. The room we stayed in had no phone signal connection and it was on the first floor. The rooms were outside of the main building and the lower level is where we had no signal and had to step around to get a connection
Not much The price of almost 200/night got me motel 6 like accommodations.
The breakfast was really nice, one of the best continental breakfasts I've had at a hotel - everything you could possibly want including hot dishes that tasted freshly made. Always very clean and breakfast room staff were very polite. The pool area was nice, unfortunately it was just too cold when we were there to enjoy it. Located close to the beach and a number of nearby restaurants and other shopping. The room we were in was supposedly a Queen with a sofa bed, but it was more like a Full with a sofa bed. My 3-year old didn't care about the comfort of the sofa bed, but an older kid might have been pretty uncomfortable on the thin mattress. Also, we had a few ants in the bathroom - might be a hard thing to control with 1st floor rooms in a warm climate?
Location, price, breakfast, cleanliness, staff. Nothing
This hotel is located centrally to shopping , dining, and the beach. The rooms are clean, comfortable and quite nicely appointed. The pool is especially nice. The only thing I can even think of that could have been improved on is that the ice maker is on the 1st floor. That's a little inconvenient if you're trekking all the way from the far end of the 3rd floor.
Rooms are huge and in great shape. Refrigerator and microwave in each room. Good breakfast and the hotel is being updated / refreshed.
The room was relaxing and comfortable. It was perfect for my wife and I to celebrate our anniversary. The price was a bit much for what it offered but I was willing to pay becuase of the location and it was a nice place to stay at.
Staff were very helpful and location was perfect. Close to all the action yet quiet. In the evening you had to enter hotel through lounge bar which at weekends was packed so not ideal with kids.
- the staff were very friendly at all times - the location of the hotel was great, Manhattan beach and the surrounding area are lovely and its an easy 30 minute drive to central LA - it was very busy, the foyet doubles as the bar which was constantly busy with parties, this meant that there was nowhere for the hotel guests to relax or sit with a drink - the lighting in the room was very dark and due to being overlooked by the main road (ground floor) we could not open curtains to enjoy the sunshine, it began to feel a little depressing in the room!
We loved the location. And we loved the quiet professional attitude of all staff- everything done with a smile and curtious attitude. Extremely service minded- which made us feel valued as customers and we will definately stopover again.
the ambiance, proximity to the strand/beach, complimentary breakfast, overall service was good. it has the "cool" factor of the club atmosphere at the front desk. however, it is sort of unsettling checking in late in the evening in the middle of the club, without being all done up and all the clubgoers are sort of checking you out while you stand at the front desk. i recommend trying to check in before the night life begins there if you are at all self-conscious. i like the complimentary use of bikes and beach chairs. when we arrived our room was extremely hot - even the bellman commented on it. However, after 2 hours the a/c was still not working to get the temp down. We called to front desk at midnight and said we would like to change rooms in the morning. the next day no one contacted us to see if the problem was remedied. the a/c system is strange - it cut on and off all night. in the middle of the night it was very hot in the room but by morning it was freezing cold. the temperature never stayed consistent. it was a very disruptive 3 nights of sleep with the constant temp changes and the clicking and humming of the system turning off and on all night (approx every 20 minutes).
THe desk staff was very attentive and accommodating.
Very dark and claustrophobic rooms. The colors are dark for a spa hotel. And very noisy. We don't call a spa hotel just because there is a tub in the room. more "willing to help" personnel instead of pretentious trendy ones. we request service.
Location, room amenities Expensive, no complimentary waters in rooms or glasses (must be requested from front desk), couldn't get logged onto the wireless internet network in the hotel, loud party til 2:30 a.m.
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
Great location, very new, and very nice staff! Perfect place in Venice.
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
The closeness to the beach and water and how close we were to Venice beach all the interesting people and places we saw was just amazing can't wait to come again The only thing I didn't really like was the view from our room
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
the suite was awesome! The rooftop bar was great. Blankets were clutch. Friendly staff!
We were planning to have our short, informal ceremony on the beach and then enjoy the rooftop; but, our view was so amazing, we had our ceremony right on our patio deck! Also, when I mentioned to Billy that we were getting married that day, he sent a bottle of champagne to our room! Unbelievable guest service! We will recommend the Erwin to friends & family.
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
The tiny sign on the door entrance in the corner.. Stating that there were chemicals in the building from which you could get cancer from.. Was not clear when I book the hotel that the building is a health risk.
We stayed here with a couple friends for a birthday weekend celebration. Jesenia was really nice and calles us when we were able to check in early. The rooms were great. My cousin checked in early but didn't get the king bed she booked. So later she called Jeff and was able to get a better room. A suite! The rooftop lounge during the day was great. The bartenders was nice. At nighttime, the waitress we had was btichy. The lounge areas were nice but even for hotel fuests we had to reserve on opentable.com. the problem was we had a big group. They provide blankets so thats a plus but we didn't stay up there long. Lastly, Valet/parking was $32!
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
Bed Air conditioner not working unfriendly staff
The room was excellent and in perfect condition. The bed was terrific. The room was quiet, even near LAX. The driveway area in front is very small. They need a sign: "Park in undergound garage and take elevator to lobby to check in."
it is close to airport and staff is kind. no regular shuttle to airport except on request, it is not easy for people who doesn't drive car as the communication in south CA is poor.
The rooms were decent sized Bad neighborhood, the shuttle driver didn't drive our shuttle bus time because he wanted to finish his coffee, the beds are very uncomfortable, we bought an executive room and they don't tell you until you get there that instead of having smoking and nonsmoking that they just stick an air purifier in the room and call it good.
very good value for money, excellent continental breakfast available, room was very clean and tidy, lovely decor. The pool and spa made for a relaxing wind down. Small brekfast room
I choose this hotel based on photos online , however they must have stolen the pictures from another site as the building nor the rooms were anything like the photos. It wasn't a terrible stay, but when I think the hilton was the same amount I should have just stayed there instead. Especially when this hotel charged for parking as well. I wouldn't stay here again unless it's around $65 dollars.
the room, services and confort are vety good. The staff is friendly.
The room is cosy and facilities are good like internet, microwave oven,etc. I would go there again if I have get the opportunity. no complaints
The comfortable beds. Having to pay $10 for extra guets to park. Very thin walls. I could hear the people next door and on top!
For a "budget" hotel this close to the airport, they don't have to try as hard as they do to make you comfortable. All the staff were friendly and helpful. We even got upgraded to a jacuzzi room for no reason!
Close to LAX. Clean hotel. Great breakfast. Free parking. Water pressure could be a bit higher
I liked the overall setup of the room. I found it to be very accomodating. The front desk did send someone upstairs; only to find out the person screaming had a mental condition. I was told that had the hotel staff known other arrangements could have been made. In the meantime; the screams continuad off and on my entire stay. I found it very disturbing and wondered how the hotel could have it differently.
The hotel had easy access to parking and was a good location for South Bay activities. Bed was very comfortable. Bathroom was large. City view king room was small and furniture and TV were dated. The staff could have been more outgoing or friendly. A hello or smile would be nice.
The staff was very friendly The room was a bit small
Room was ok decore of hotel is a little dated but was not expecting a new hotel at the price, staff on counter at night very helpful and friendly A little noisy on the road side rooms and the girl on the front desk during the day needs to learn how to smile when talking to guests
Clean, nice, large rooms well equipped. Good cheerful staff. Everything exactly as described at booking.com, no unexpected "surprizes". The breakfast is very basic and could be better (however this is reflected in the hotel dscription).
Great price for location. Very walkable, although a hike, i walked down to the beach for the sunset, dinner, then through pier ave back to hotel. A bit dated decor. Old school tube tv's, but this isn't the place you go to and camp out in the room all day
Nice rooms. Clean. Good location. Close to the beach and airport. Lots of shopping in the area.
It was a convenient location for my needs. They did an excellent job with the breakfast that came with the room.; Bed was very comfortable. Room decor is a bit dated.
Big cars parking, nice garden.Not far from hermosa beach The girl at the front desk was quite rude, no customer care oriented. The breakfast was poor, food not super fresh,internet connection was not free
The friendly and accommodating staff. The sea view, comfort and size of bedroom. Location of swimming pool.
The room and the grounds were great. I love the fact that the hotel provides small bottles of toiletries, especially the liquid shower soap. Our room was on the ocean side so it was very quiet although I love the sound of the garden water feature. The staff was accomadating but not at all friendly. I got an odd look for requesting coffee at 9:35, not realizing that the breakfast ended at 9:30 (the hotel night was a surprise provided by my boyfriend) I attempted to have a conversation with the quest clerk but I suppose she was busy although there was no one else in the lobby. Housekeeping on the other hand was very friendly even though we had a hard time communicating due to language barrier. I regret that we arrived late in the evening as my boyfriend specifically picked a room with an ocean view so we could enjoy the sunset.
I really like location a good veiw of the sea pity about the lower building as I thought was a bit of an eyesore Everything was great would visit again!
Beautiful hotel with great public areas. Not overly crowded. Hotel has parking. All of the decor was so cute.
Clean, good size room that looked somewhat modern. Elevator was really slow but I can wait a bit
location is a little bit far from down town but it's not big deal to you. and the price is very reasonable. I went to there with one girl and two guys. The hotel was very comfortable and even staff is very helpful and kindness. so if i have a chance go to the LA, i would book there again.
Service, room size, and breakfast. Not enough soap for us to shower
The staff was the best, the beds were excellent, the candy at the front counter........will be my choice always in LA......very close convenient to airport.