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The TV. The size if the room. The full sized refrigerator. Counter space. The morning employee at checkout was nice. She was an older woman, and she smiled and was very pleasant. The hot breakfast was very good. The employee there when we checked in was rude, interrupted me when I asked her whose driverse license would she like to see (mine or my husband's). Her tone was sarcastic like she tried to make me feel stupid. Her demeanor reminded me of someone who didn't want to be there, because she seemed annoyed that we walked in the door. The room was great, however I saw a hair ingrained in one of the towels, which to me was unsanitary. The pillows were flat, and the bed was extremely uncomfortable. We woke up with neck and body aches. A bed and the pillows are supposed to not give you pain. They are supposed to bring comfort and rest.
The beds were super comfortable, the staff was nice, and the room was clean. Convenient to restaurants for dinner. Good variety for breakfast buffet. We didn't like that we weren't staying longer!
It was just what we wanted for a one night's stay: inexpensive yet convenient with a nice, clean and comfortably good size room.
The loft was fantastic. Exactly like the pictures. Everything was neat and clean and the staff was very friendly. We only stayed one night but it made us wish we were staying longer. We will definitely be back. The location was great too, being so close to the Intrust Bank Arena made our trip easy. The parking situation was a bit of a struggle. For starters, the lot is quite small, tight to traverse, and the spots are at seemingly random angles. Then, when we returned from an event later in the evening there wasn't a single spot available. The tight lot made it that much more difficult to turn around/back-out after passing through with no luck at finding a spot. And we were not the only ones finding this trouble. Luckily, the staff was friendly and helpful and told us we were free to park anywhere that was open including handicapped spots and at the curb in front of the main office. This did solve the problem, but it is something we wish we had been told about when we checked in. And we worried about the complications it may cause later, such as getting blocked in or worse getting hit.
Loved the helpfulness of the staff, the spacious rooms, made to order breakfast and more. The bar-b-q feature was great and we and our grand kids loved the pool. We will certainly stay again! Having to go home
The staff was incredibly helpful and accommodating. It was a very busy night and they went out of their way to take care of us, including shuttling us to an event and picking us up after it was over. I would highly recommend staying here.
Good service and amenities. I was staying in room next to freeway and could hear constant traffic.
Spacious room, full kitchen, fireplace, large closet with shelves It's a bit noisy in the area, but I just used a white noise app on my phone while sleeping and it worked out fine.
It was unique and yet perfect for any type of stay, and felt very inclusive. It was set up like an apartment, and felt luxurious. The complimentary breakfast was delicious. We were amazed at what we got for such a reasonable price. The staff were the nicest I've come across. I would recommend it in a heartbeat to anyone I know. The shower wasn't my favorite. And I can't find an apartment as wonderful as this hotel.
Breakfast incredibly busy, get there early.
Friendly staff, large rooms, good breakfast. We've stayed there several times
Cooked to order breakfast was especially nice; omelets, waffles, French toast upon request and even at the height of the breakfast rush the wait was not excessive for one cook. They also have a splash drink bar with daily specials with hours outside the normal happy hours. Full sized refrigerator in room. The location was nice, centered to all we needed. Not too far from Old towne, or the Arkansas river. The hotel was clean, and the beds was extremely comfortable. We had a loft room which would have been nice but not real conducive with young children. Bathroom seemed sort of small but everything worked well. No cooktop in the room. The couches were not real comfortable.
I did like the bed. I didn't like the house cleaning services, I didn't like the no parking semi-close to the main lobby (yes there is an attached parking garage, but you have to walk a good distance to get to the garage and it's an additional $10, parking per day). Also, I didn't care for the ice machine or vending machine for that matter only being located on one end of the Hallway; feels as if a hotel @ this price point should have a set up for these services on both ends of the hallway. And the fact that the staffing didn't listen to my concerns or attempt to remedy the problems weren't beneficial towards them either. Don't suggest anyone whom expects hospitality, quietness or functionality to stay there.
Elevators were fast, water was hot. Restaurant servers were attentive. Restaurant had a limited menu. Restaurant cost to value was low.
General appearance of hotel and amenities, very adept staff, excellent location I was surprised that a deluxe king room would have such uncomfortable chairs and such a very small bathroom (cramped and confining; no room to move around) compared to other downtown Hyatt Regency properties and other hotels in the same price range
I wasn't aware that it was set up like an extended stay with a range, fridge, and a kitchen area. It wasn't bad at all, just unexpected. Overall, this was a good place for someone stopping in or for someone staying for A few weeks.
It was very clean and the staff was friendly and helpful. I was not asked if I would like to have new towels or bedding.
King room was roomy. Breakfast was good. Our room faced busy highway.
How separate everything was and having the kitchen Tv size
The new Costco across street recently opened! Cheap gas and great shopping! The first room had no mattress on sleeper sofa so we were moved. The second room had the most dirty disgusting carpet ever! The breakfast was okay - ran out of milk, syrup, fruit looked old. We were given a discount by the new manager. She has her work cut out for her to get this place into shape!
Rooms are spacious. Exterior of the property looks old. Carpet in the rooms could use some cleaning. TV's in the rooms need upgrading.
The rooms are spacious and comfortable.I liked the new t.v.s as well. The breakfast was terrible! The eggs were cold and the sausage links were rotten!! I about three up!! The ice machine was broke. Dishes were dirty!! We were also woke up from banging on the floors from upstairs! No pleasant at all!!!
The workers were very nice. They listened to your concerns and did what they could to fix the issue. THE MATTRESS was HORRID. You just can't get comfortable on it. The little couch was much more comforting. At some point we were debating sleeping on the floor.
I liked that it had a kitchen. Didn't have to waists money on eating out. The room was cozy and I l
I loved the way they worked with me and my family... They were so understanding . Nothing but that i had to leave...
Easy to locate. I didn't feel safe especially since I was a woman traveling alone! It wasn't very clean. Construction going on made the location feel vulnerable. Not very satisfied. Changed a two night stay to just one. Actually pushed the couch in front of door for an added safety comfort.
It was a very nice quite stay
The whole facility was clean, beds were comfy, service was friendly. Pretty hotel near the convention center and river walk. We will come back. I could have used a stronger blow dryer. Seriously though, nothing to complain about.
Great restoration - very accomodating.. No answer.
Breakfast was excellent Hotel was quiet and clean Location was fairly convenient to I35 Hotel was dated, could use some new carpeting, and things smelled a bit smokey.
Comfort, Convenience, and Hot Breakfast!
Great location just off of Kellogg, and very near where the family we were visiting lived. Breakfast was great; staff friendly, and facility in good condition pillows are a little flat
Room was large, was great to spread out and relax. Parking near entrance is limited. All doors but entrance are locked after 10:30. You have to walk around the building to get inside.
The room was huge! I could not believe the arrangement of the room. There was so much room that I felt like I was at home. The room was clean and comfortable. Breakfast was great also.
Room service is excellent, great staff, clean, large rooms and just a wonderful place to stay!
What's not to like? Clean, quiet, perfect location downtown, spacious room, great restaurant downstairs, airport shuttle (from hotel lobby through TSA Pre to gate was 25 minutes total at 8AM Monday). It took a few minutes running the water for it to get hot.
Very nice and very clean small luxury hotel in downtown. Cannot go wrong by staying here. I will be visiting again. All exceeded my expectations. Thanks.
The shower wouldn't drain so the bathtub would fill up more every time we showered. It took them awhile to come and look at the problem. They worked on it for a while and couldn't get it fixed so they let us shower in a different room before we checked out. Hopefully they got it fixed for the next guests.
Clean, convenient to where I needed to visit, comfortable bed Reservation said free cancellation but after booked the terms switched, the neighborhood was very dicey and I was worried about my car due to lots of vagrants, could not tell until after I booked that no breakfast was included in night's stay, bathtub very old and no bigger than an airplane seat, a/c rattled on and off all night, pool not in operation, lobby was dirty and understaffed wherever I called
It's within walking distance from intrust bank arena
Wasn't there long enough, but was just fine.
The staff were great and very helpful. The lights went out in the bathroom, easy fix though,
I loved that they were pet friendly and the hotel was a great price. It was cheaper paying the $25 to add a dog then to get a hotel that doesn't charge for a dog. The hotel was in a sketchy part of town, not much grass for my dog, and the room was small. The mattress were very hard.
The rooms were clean, modern, and very quiet. I personally enjoyed the sitting area in the room which allowed me to relax without having to lay on the bed. We enjoyed the bar area and the free Wi-Fi was essential to our business trip. Free breakfast coupons were very thoughtful, although our time schedule didn't allow us to use them. Our key cards stopped working after the first day, but the front desk staff did an excellent job of issuing us new keys quickly and apologetically.
The heater in my room didn't work properly.
Room was very clean and comfortable. Staff was courteous and helpful - Shuttled home from Intrust! Room was a bit small, but very clean!
Location was great
Location & Staff Tub/shower drain drained slowly/plugged & AC Unit made loud noise when turning off - couple maintenance items ought to have been resolved before guests were in the room.
Comfortable, clean room with an excellent location close to downtown. The front desk staff was very friendly and helpful.
Great location in the middle of Old Town. We were within 1 - 2 blocks of all restaurants and bars. We loved the Victorianish atmosphere of the hotel, but it still had great amenities like a med-sized fridge and a 2-burner stove. Largest hotel room we have ever stayed in and the bathroom was very roomy also! We will definitely stay here the next time we are in Wichita.
Tastefully decorated. Close parking garage. Easy to get to. Bed was very uncomfortable. TV didn't work. Food was bland.
Nothing...I have stayed here before and it continuously get's worse with room conditions. Loud people outside. Comforter was stained on the bed. The hotel is getting worse. I have stayed here plenty of times on business trips to Wichita. Will be looking for another alternative.
The beds were horrible, the rooms were dirty, there was visible rust.
The room was comfortable and the price was great. The vending machines were all out of order. We wanted sodas, but there were NONE on the premises.
Not expensive; clost to where I needed to go. Shower did not work that great...but ok.
The price, the beds were fairly comfortable, the room was clean. I like that there was a microwave and mini fridge in the room. The continental breakfast, I like that there was a staff member in the breakfast area keeping things clean and stocked. There was some kind of beetles in the bathroom. Creeped me out.
The concierge lounge staff was very attentive and friendly. The heated pool was great and the rooms and hotel in General were great! The check in staff were snooty and didn't inform us of the changes after remodeling ! And the hot tub was not working so we were disappointed about that because we book our hotels based on the hot tub too
Very nice personel
Friendly staff Room smelled musty. May have had a recent water leak?
Absolutely nothing. Hookers, pimps and cops. Room smelled moldy. Curtain was half way hanging. Left 20 min after getting there. They would not give refund, said call next day for manager. Manager would not come to phone. Complete and total trash.
Hard to find, got lost on freeway, no GPS but shower was so comfortable but breakfast very limited. Not enough parking spaces
Comfortable King Size Bed, breakfast
The location is convenient. The price is not bad for having a place to sleep after long drive. It's cheap but don't expect too much. The room is big with tv, microwave and fridge. I like the tap room keys. The room is not inviting nor relaxing. Good thing I'm ready to pass out. Youll never want to stay or hang out in the room. the carpet is so bad color wise and it looks dirty. The headboard is not clean either. You can see thick dust. The worst thing was my girlfriend woke up with some bites on her arm, chest and legs. She thought maybe she is having rashes from the sheets but then later the bite mark is prominent.
Price Beds are just ok
First impression was very good once I got in the front door/ lobby area. It was clean, nice atmosphere, friendly front desk staff, cookies & coffee in lobby. When walking up/approaching the front entrance, the sidewalk was cracked, somewhat dirty, not a good 1st impression. But once in..it was much better.
Indoor pool, comfortable beds, excellent staff and free breakfast
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This guest did not leave comments about this hotel.
Clean can you send me a free hotel stay. My address Thanks
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The pool None
Location was off the highway. Installations were contemporary, staff was courteous, breakfast was sufficient. The room seemed to smell a little odd, maybe the odor of cleaning agents or the carpet was a little dirty. However we (young family of 4) got used to it and slept tight and comfortable.
I liked that there was a comfortable chair for reading with a lamp right beside it.
Not much. Air conditioner didn't work and notified staff. Maintenance came to fix the following day and up the 'do not disturb' sign therefore the room wasn't made up for night #2. They movied me to another room but didn't comp the first night.
Clean, convenient location. Check out wasn't until noon. No fridge/microwave in the room. Hotels very close by offered these amenities but were $15-25 more expensive per night.
Nice room, great staff, decent breakfast, clean. The work out room smelled like mildew, and didn't have water cups.
We stay at Hampton Inns whenever we travel. This one did not meet the expectations we have when stayjng at Hampton Inns. When we checked in we found the front desk staff not very engaging. We were put into a handicap room although we have no handicaps. When we asked the staff about it, they could not say why. When asked if I may have picked the room when purchasing, they could not answer . While the room was clean, it had no fridge or microwave. The bed was rather hard and we did not sleep well. We were sad to see that we did not have the lovely, fluffy comforter that we look forward to. Ours was flat and buchy. Overall it was okay, but we would not stay in this hotel again.
Breakfast was very average. About like a Holiday Inn.
I liked everything about it. I ended up staying longer then I had planned due to a death in the family at nearby Regent Park rehab facility. Staff were great about it. It is a classy place all around.