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The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
Staff very friendly, huge room and bath, very clean good value
Convenience Reception desk staff service
3 big swimming pools all around the resort, so each one is not very busy...
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
privacy cost of food & drink
The room are nice. The main swimming pool is very nice ! You can't come with guest...
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
the chikingout is not fliksabul
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
The breakfast was fantastic and the stay was comfortable
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
Hotel is quite noisy and cleanliness of the room could be improved
Very nice hotel
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
it was modern and close to the night live it was still new and well looked after, modern and really neat
Friendly stuff, pool
Very nice Hotel, friendly staff and they have best Spa in Potang beach
Very convenient location. Wonderful friendly staff. Swimming pool area for the Elite Pool Access rooms was available to all hotel guests and was sometimed very noisy
location and Keith Floyd restaurant. Also the Happy hour As said previously, the bathroom ans showers very poor
We liked the unique Thai style and the atmosphere of our private balcony overlooking tropical garden amd pool Like all tropical locations there were a few mosquitos and recommend that they provide insect spray in each room. The staff readily obliged
The hotel was nice and very comfortable. Also it was only two minutes away from the beach.
Staff helpful and supportive of needs.floyds resturant brilliant. Manager very effiecient basic rooms have terrible view onto concrete wall.
This property is very convenient to the beach in Patong and the staff are very friendly. The morning breakfast is very good and the facilities are awesome!! Make sure you get a pool access room if you stay here. The internet was very slow!! The prices for drinks at the bar a a bit steep, so get out of the hotel for drinks and food.
The pool acess rooms were fantastic and the staff were extremely friendly and helpful, which all combined to make this one our best holidays.
Close proximity to Bangla road, shopping and Beach Room was clean but a little neglected, we were going to ask for another room but the pool access was opposite a water feature in pool and in a corner making it the most private room/pool access area which was great and made up for the slightly tardy room.
Staff were extremely helpful, location of hotel was excellent and security was very good. Had to get in early for a table at breakfast as hotel was fully booked.
the kid,s swimming pool
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
Bed is comfort,seaview,the hotel employee is good No
Lobby and elevators smelled of mold.
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
great staff not yet 100% finished
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
The air condition noise is kind loud.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
The staff were always there to help. I did not open a door whenever I was coming or leaving. The staff were always smiling and helpful.
Totally new and clean Very nice location 5 min from patong beach and very cosy hotel. I will definately revisit it!!!
Location is convenient and easily access to the heart of Patong. Front desk staffs are polite, helpful & responsive to your enquiries.
it close to the shopping center and restaurant (10mins walk), quiet environment, nice breakfast
The hotel is fair in term of room facility. We enjoy staying there and the location is the best bet.
The service was excellent - very friendly front office staff who made me feel welcome throughout my stay Construction still ongoing - some noise in the daytime but not major
Kind employees, Brandnew facilities, nice breakfast were great This hotel was great but the only downside is the noise: Superior rooms werent noiseproofed at all(i could literally hear others coughing). Location also is not the best place for sightseeing either, but if youre joining a tour program they provide free door to door transportaion so its no problem
Hotel had great contemporary style. Staff were absolutelty beautiful. Pool area was very glam! Could not fault.
Facilities available in room are excellent. At the time of registration staff should inform about the Shuttle service provided by the Hotel for patong beach together with information of break fast and 15 minutes free and 30% discount on message.
This is a great new hotel in patong. It is a 10 minute walk to the beach and Banglor Road, however the affordablity of the hotel and the facilities available make up for the distance. Staff were very helpful and always happy.
the facilities and the location of the hotel is great! i think the service is quite poor, a lot to be improved.
loved the pool and breakfast bar
The breakfast was the best, so many fresh juces, good location just on the beach
This is the second time I have stayed a Banthai Beach Resort and love everything about this hotel. The staff are exceptional as is the presentation and ambience. Can thoroughly recommend it.
The rooms were beautiful, the pool bar staff fantastic and the spa facilities excellent
The convenience to the beach, shops and night spots . It could be quite noisy late at night - the staff did not have sufficient understanding of English which became a little frustrating at times, but they were always friendly.
Staff and location were excellent. Rooms and facilities were clean and well presented
Limited room service menu. misleading hotel description- spa is actually not part of the hotel. Having to go out for meals
buffett breakdast, yellow towels, proximity to patong beach. gym, T.V reception was very poor for that standard of hotel.
Great location right in the mix of things, clean modern rooms, helpful staff & great cocktails from the poolbar!!
The hotel staff particularly Reception staff are very friendly and help-ful.Buffet Breakfast spread is good.Hotel situated close to Patang beach and Banga road and choice of eateries close by. Hotel design looks impressive and futuristic but the rooms are small and not well appointed.There is little place for placing our luggage and belongings,The cots and beds are just adequqte and not to our liking.Rooms decor and furnishing lacks cosyness and the feeling of intimacy.