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The staff was friendly and the pools were great.
Could have been faster food and bar service out by the pool s and my room had spots on the floor that never seemed to get mopped (and it was easy to tell since they were shiny floors). Those are only very minor complaints. I had a great time there and would go again.
The suite was great, comfortable, and clean
The complex is too large. No view of the water, just jungle views. The "preplanned" obligatory evacuation prior to Hurrican Delta was poorly planned and organized. Six hours of standing and waiting, 4 hours for the shuttles to move us and 2 hours standing outside waiting to enter the shelter. Conditions of the shelter were horrible, especially in the time of Covid: triple bunk beds with up to two people each and barely room to move down the isles. We sat in chairs for two hours and opted to sleep on the floor rather than pack ourselves in with so many people without masks. The next day we discovered it was a 5-minute walk back to our room.
Brimming with unique spaces and special opportunities for the whole family to explore, The Grand Mayan Riviera Maya is an immersive world of relaxation, where modern luxury meets ancient wisdom.
Guests can explore over 1,000 acres of paradise and relax in guest rooms and suites offering spacious quarters and beautiful Mayan-inspired décor. From single bed rooms to a four bed, four and a half bath private floor, there is a luxurious space for everyone. Rooms feature king or double beds, jacuzzi tubs, flat screen TVs, and private terraces with a view.
Onsite entertainment includes more than 15 world-class bars and restaurants, a 2,923 yard, 18 hole golf course designed by Jack Nicklaus, and Riviera Maya’s resident Cirque du Soleil show JOYÀ, as well as two indulgent spas. Brio Spa creates a unique haven that embodies total peace while guests enjoy specialty and couples massages, an exclusive tequila massage, reflexology, aromatherapy, and facials, as well as a full beauty salon including manicures, pedicures, hair styling, and hair removal. The Spatium spa lies tucked away under the dense jungle canopy, where expert staff weave together healing techniques from around the world using medicinal herbs and Vedic traditions.
Dream weddings are expertly coordinated by the wedding planners at The Grand Mayan Riviera Maya. From custom curated stemware and floral arrangements to sweets and food from Mexico’s best chefs, everything is at guests’ fingertips for their special day. A team of professional photographers and videographers is also on hand to make sure that no moment is forgotten, and no smile missed.
Policies vary by room type and provider.
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Most Popular Landmarks
- Playa Paraíso 0.5 mi
- Playa Maroma 1.9 mi
- Parque Natural Tres Ríos 5.3 mi
- El Camaleón Mayakoba Golf Club 7 mi
- Mamita's Beach Club 11.5 mi
- Muelle Navega 11.7 mi