Illusion Boutique Hotel by Xperience Hotels - Adults Only

8.5
Excellent

Based on 825 reviews
 
Calle 8 Norte Entre, 5th Avenue, Playa del Carmen, Quintana Roo, Mexico
  +52 984 803 3980
Illusion Boutique Hotel by Xperience Hotels - Adults Only - Playa del Carmen, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
AMOMA.com $72
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EasyClickTravel $83
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Good to know

Distance to city center 0.4 mi
Location rating 9.4
Nearest Airport Cancun
Distance to airport 31.0 mi

Rooms

Check-in
Check-out

Double Rooms

$72+

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Bed Type
Provider
Nightly
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Unknown
$72 per night

Standard Rooms

$92+

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Bed Type
Provider
Nightly
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Unknown
$115 per night
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Unknown
$92 per night
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Unknown
$93 per night

Deluxe Rooms

$165+

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Bed Type
Provider
Nightly
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Unknown
$165 per night

Reviews

Traveler rating

60
24
4
0
0

Time of year

Traveler type

Show reviews that mention

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view from the roof deck in 8 reviews
window glass in 6 reviews
  • Good
    Jul 2016
    7.4

    Cute but not that good

    The outdoor space, the service and breakfast.

    The outdated room and damp smell in it.

  • Excellent
    Apr 2016
    10.0

    Perfect location

    The location is half a block from the beach and half a block from 5th Avenue. Our room was quiet, clean and comfortable. The AC was great. The shower was hot and had good water pressure. The beds were comfortable, and the housekeeping was great. As soon as we arrived Fanny was at the front desk and we saw her every evening. Her friendliness was so genuine and we loved seeing her and we came and went about our day. She even gave us a wedding gift as she knew we were moving to a resort to get married after our checkout at Illusion. We had the breakfast included package, which was a simple continental spread with an amazing fresh fruit bowl each day. We paid a couple extra dollars to order some eggs off the menu, which was great value. Our server each morning was Alberto who was always so friendly and attentive. Carlos, the concierge, was great at booking us some excursions as well as making some recommendations for a few restaurants to check out off the main strip. Would stay here again when returning to Playa del Carmen.

  • Good
    Aug 2015
    7.1

    Good location but very average hotel

    Good breakfasts available from the hotel restaurant. Price was only $3.00US for anything on the menu.

    The room needed routine maintenance. Light bulbs out and not replaced, missing shower door, shower head was broken and not replaced until 3rd day. The view from the roof deck is awful due to construction going on all around. The staff is given little authority to make simple decisions. For example, there was a mix up about our breakfast charge. Instead of being able to correct it immediately the staff had to call the manager at home to get his ok. I can't imagine what would happen if there were a real emergency!

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About

Overview

Located in Playa del Carmen (Centro), Illusion Boutique Hotel Adults Only By Xperience Hotels is a 4-minute walk from Central Square and 6 minutes by foot from Nuestra Senora del Carmen Catholic Church. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.5 Excellent

Based on 825 reviews

9.4

Service

9.4

Location

6.1

Breakfast

3.2

WiFi

Things to Know

  • Beach nearby
  • Great reception
  • Great shopping
  • Friendly service

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Car rental
Internet
Concierge service
Currency exchange on-site
Room service
Spa
Indoor pool
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24hr front desk
Night club
Safe
Airport Shuttle (Surcharge)
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Adults only
Elevator
Massage
Library
Outdoor pool
Pets not allowed
Linens
Towels
Rooftop
Laundry facilities
Laundry service
Bicycle rental
Hairdryer
Cable or satellite TV

Location

Most Popular Landmarks

  • Playa principal de Playa del Carmen 143 yd
  • Parque 28 de julio 361 yd
  • Yucatek Divers 420 yd
  • Muelle Navega 0.4 mi
  • Calle Quinta Avenida 0.4 mi
  • Mamita's Beach Club 0.6 mi

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 0.7 mi
San Miguel de Cozumel 11.8 mi

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