Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
8.4 "Location is great."9.2 "92%
liked the proximity to shopping ." 10.0 "100%appreciated the closeness to the beach ." 9.0 "90%liked the proximity to sightseeing ." 8.3 "City centre within easy reach , said 83%." -
8.3 "Great service."9.2 "92% found the
staff to be very friendly ." 8.1 "81% said therecreation staff was great ." 8.9 "89% werehappy with the room service ." -
8.1 "Generally very clean."8.0 "80% said
rooms were clean ." 9.0 "90% thoughtit was clean ." 8.6 "Clean pool , said 86%." -
7.4 "Nice rooms."8.0 "80% said
rooms were clean ." 8.0 "80% said thebeds were comfortable ." 9.9 "99% thought theview was good ." -
7.2 "Good breakfast."
-
5.7 "Beach is so-so."
-
4.1 "Value below average."0.5 "The
price was too high for 95%." -
2.3 "Disappointing internet connection."1.0 "90% said the
wifi quality was bad ."
Overall Rating
-
8.4 "Great service."9.2 "92% found the
staff to be very friendly ." -
8.3 "Comfort level is high."7.2 "72% thought
rooms were spacious ." 8.0 "80% said thebeds were comfortable ." -
8.2 "Location is great."
-
8.0 "Generally very clean."7.9 "79% said
rooms were clean ." -
7.3 "Nice rooms."7.9 "79% said
rooms were clean ." 9.9 "99% thought theview was good ." 8.0 "80% said thebeds were comfortable ." 7.2 "72% thoughtrooms were spacious ." -
5.0 "Beach is so-so."
-
4.1 "Value below average."
Overall Rating
-
8.6 "Great service."9.3 "93% found the
staff to be very friendly ." -
8.4 "Location is great."
-
8.3 "Amenities are good."8.0 "80% thought the
building was wonderful ." 9.2 "92% found thegrounds to be nice ." -
8.2 "Pool is good."
-
7.9 "Good cleanliness."7.7 "77% said
rooms were clean ." 8.8 "88% thoughtit was clean ." -
5.9 "Beach is so-so."
-
4.1 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
7.4review from
The location , employees attendants and breakfasts. The building and the landscaping need some improvements. Also so many fly in meals area.
-
9.1review from
The hotel is on a very nice property with lots of stuff to do. The bathrooms need to be updated. Also, there were no washcloths. It is out of the way of everything else that Ponce has to offer.
-
7.7review from
Views terrific. Good facility given location. Have to either like golf or need a place to stay on the southern part of the island. Best find for Ponce. Tourist taxes in PR are the killer. Rate quoted far less than reality.
-
9.7review from
Very friendly and helpful staff and good restaurants; well-kept grounds and pools. Would be a great place for a family with kids! There were really no negatives!
-
4.8review from
The pillows were plush and the bedding was comfortable. Toiletries and bathroom/shower were great. The door to the room didn't shut completely - had to push very hard. Called guest services several times asking for the A/C to be fixed - it didn't work properly. Maintenance came but left due to an "emergency" and never returned. Also asked the TV to be fixed as it continued to shut itself off. This was not fixed either. Incredibly disappointed with the lack of A/C and non-working television and the Hilton's willingness to fix the problem. Once, while waiting to share the problems with guest services, we had to stand through the concierge having a personal phone call as we waited.
-
4.5review from
The different activities, like putt putt golf or the 3' chess set, were fun diversions near the beach. Upgraded my room for a beach front but the beach is nowhere to be seen. They had a very nice hot tub, but the security guard started to harass us after midnight. The worst was finding out that the breakfast wasn't complimentary and then after I paid for the breakfast, the manager harassed us to show the receipt. The general pettiness of the hotel was a big turn off.
-
4.6review from
Room was nice No one helped with luggage from parking to front desk Elevator broken was not directed to alternatives Beach not good
-
9.1review from
The hotel is on a very nice property with lots of stuff to do. The bathrooms need to be updated. Also, there were no washcloths. It is out of the way of everything else that Ponce has to offer.
-
9.7review from
Very friendly and helpful staff and good restaurants; well-kept grounds and pools. Would be a great place for a family with kids! There were really no negatives!
-
7.4review from
The location , employees attendants and breakfasts. The building and the landscaping need some improvements. Also so many fly in meals area.
-
7.7review from
Views terrific. Good facility given location. Have to either like golf or need a place to stay on the southern part of the island. Best find for Ponce. Tourist taxes in PR are the killer. Rate quoted far less than reality.
-
4.8review from
The pillows were plush and the bedding was comfortable. Toiletries and bathroom/shower were great. The door to the room didn't shut completely - had to push very hard. Called guest services several times asking for the A/C to be fixed - it didn't work properly. Maintenance came but left due to an "emergency" and never returned. Also asked the TV to be fixed as it continued to shut itself off. This was not fixed either. Incredibly disappointed with the lack of A/C and non-working television and the Hilton's willingness to fix the problem. Once, while waiting to share the problems with guest services, we had to stand through the concierge having a personal phone call as we waited.
-
4.5review from
The different activities, like putt putt golf or the 3' chess set, were fun diversions near the beach. Upgraded my room for a beach front but the beach is nowhere to be seen. They had a very nice hot tub, but the security guard started to harass us after midnight. The worst was finding out that the breakfast wasn't complimentary and then after I paid for the breakfast, the manager harassed us to show the receipt. The general pettiness of the hotel was a big turn off.
-
4.6review from
Room was nice No one helped with luggage from parking to front desk Elevator broken was not directed to alternatives Beach not good
_S-image.jpg?crop=true&height=176&width=247)
_S-image.jpg?crop=true&height=176&width=247)
