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The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
Staff polite-nothing waqs too much trouble. Manager was 'hands on' when breakfast was very busy. Fan now working in bathroom - not rectified during stay
None Receptionist rude and over bearing. The room we were given was already occupied and we disturbed another couple !!!!!! Response to this drama by staff was dismissive. My partner arrived before me and was not given room as 'I had not paid'.......despite having my credit card details on file as was confirmed when I arrived . a shoddy experience in a shoddy hotel We will not be back!
The room is quiet,clean and nice and the bed is a comfort. The location is good if your are driving. Internet is not free. Breakfast is not included. We had dinner there, and that was really a loooooong wait.
We had a really good evening at the hotel, it was noise free environment and close to the station, everyone was very helpfull and polite no detremental feedback at all
Food very good also value for money service from personel/staff excellent the overall apperance of the hotel clean and neat very clean and well appointed rooms extreemly good value for money Did not encounter any negative vibes with this hotel
quiet room - very friendly staff nothing
Staff were friendly and welcoming. Breakfast was excellent - huge choice and all freshly prepared.
Late check out
This Hotel was convenient for us, I collected my wife from Luton Airport and drove onwards the following day. Slightly nerve-racking approach weaving in and out of the paths of giant juggernauts.
Very helpful young lady called Layla who accomodated our request to check in slightly earlier so we could make a time deadline without having to come back later. Security chain missing from one of our rooms and security chain fitted to a door frame that was hanging off in another of our rooms. Not something I was happy about from a safety point of view.
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
perfect location for very early flight next morning
Nothing The room was very small The shower was very small Nothing was good about this place
the bed was really comfortable none
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
For a stately home it had a homely atmosphere.
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
Please write at least 15 words
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
Clean Spacious Good selection of food Quiet Not enough parking - although voucher is good idea. Bathroom smelt a bit but was clean. Towels sized for smaller than average clientel! Internet doesn't say shower only.
Very clean and well maintained. Good value for money. Check in was slow due to only having one person available, who was dealing with a long telephone call when we arrived. Bar choice was a bit limited.
New hotel, still in good condition. friendly and helpful staff. buffet breakfast good selection. Wc flush was weak
Everything ok apart from below Room extremly hot, due to hot weather no means to cool it down. E ventualy moved to cooler room
Ease of parking
Pleasant and approachable staff. The bar was overpriced.
The staff were friendly and efficient, the bathroom clean with bright light in it, car park as part of service Only one chair for two guests, tea and coffee making facilities poor, room too hot at night, carpet dirty and shabby, one minute soap only, one bedside shelf missing
Convenient, parking available. Check in and check out at sensible times
clenliness of room not enough staff and bar services inadequate
Excellent location by the airport, nice and professional personnel, professional services, clean
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
the attention given by check-in staff and the comfort of the rooms,good food none
Location location location Nothing bad
Ran out of things at breakfast time
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
Great, clean environment. Friendly, good service. Tidy and clean. High quality cotton bedding. Harmonic restaurant.
The decor The rooms need fridgesand mini bar
We required a hotel near to Hatfield House, we were exhibiting at the Rose weekend and this hotel fit the bill beautifully. Three minutes away. We thought that it may be noisy because of its location on the map; but not a bit because it was the weekend it was peaceful and quiet;- lovely. The staff were delightful; young but obviously dedicated. Our waitress Mica had been with the Hotel three years and was very happy there. I asked her !! Our evening meal was absolutely superb even though they were catering for a wedding as well. The room was perhaps a little small. The bed was so comfortable we slept like babies. So pleased we made it to breakfast as this was divine and set us up for a busy day ahead. However bathroom was lovely and spotless.
Location, convenient to visiting office rooms were too hot - no a/c. If you opened the windows it was too noisy. Attitude of the receptionist was not customer focused
clean and modern rooms, nice restaurant, good service nothing
Tea/coffee, cookies, milk, water was in my room. Room was standart but enought large. There wasn't any EURO-UK power adapter on reception. Iron was broken.
Modern styling and comfortable quiet room.
quality of hotel and room design/fittings
lovely modern hotel no
The hotel is a good location, clean and their staff excellents. Air co. fine,but the price expenceive fot hotel in that area ,can you stay in London for same money. The price high for hotel in countryside .
The restaurant was excellent and the room was stylish and suitable for a nights stay. The bathroom could have been warmer.
The room was very nice just the bedspread was a little dirty and was a surprise considering the quality and room furnishings (very nice). In the area of the building where I stayed, I could hear the occupants in the other rooms I.E. if they opened a door, used a power outlet. This is my only complaint. On the upside, Savoro does not have so many rooms so when it was time to sleep it was fine. Otherwise, it was very nice and a very high standard compared to most hotels in London I.E. if you are not paying â£300/night.
easy access rooms to small not worth £40 per night
The staff were friendly and efficient. The food was good. The rooms were noisy, with thin walls. The main problem was with banging doors in the small and early hours. The sprung doors need to have silencing pads as they close. We did mention this to the staff.
Good food at good prices Parking
Generally very good
Rooms were clean and well kept. Staff friendly and helpful Hotel need air conditioning hotel room very warm
Location vs Cost = Perfect
The location was good for our visit to relatives in the area. I was also able to walk to the Underground station for trips to central London. The room was a bit small.
Clean and easy to access The internet di not work. It did notshow it was within range even though it was.
The young trainee receptionist, Anna, was polite, helpful and charming. She was quick to change our room for one with a king size bed and she assisted in the move. The restaurant staff could not have been more attentive over breakfast The duvet was like a biscuit, flat and far from cosy. I presume this form of duvet is to facilitate laundering but efforts to up-grade should be made.
The food was excellent. Plenty of car parking space. Quite large bedrooms. In the room the headboard was fixed to the wall, but the bed was not fixed to the headboard, so the bed moved about quite easily, which was not very good if you are a restless sleeper as the pillows kept dropping between the bed and the wall. The bed was not very comfortable, the mattress being quite hard.
We went to our grandaughters christening in eNFIELD
proximity to M25 and the rooms the bar food is a little lacking
Staff were very friendly and nice There was no kettle, coffee/tea in room. And thought was a bit mean to be charge £5 extra just to deliver couple of tooth brush to my room.
Location was excellent for what we wanted 11am checkout Is a bit early.
Reception, Noise by outside party
I thiought that the breakfast buffet and staff were very good
Little slep with a bouncy castle under our window being used by children until 1 am in the morning
clean and comfortable but rooms on the small side
convenient location, friendly staff none
Conveniant for place I have to be
Outstanding staff...welcoming, good humoured. Being alone, it would have been nice to watch the major football matches in the bar. As it was, there were something like 15-20 people in the bar all wanting to do the same thing who all left to visit a nearby pub where the football was on. Inconvenient for the (mostly male) guests especially since the sports channels were not available in the rooms. It also seems to be a totally lost profit opportunity for the hotel losing out on highly profitable alcohol sales.
Clean and well maintained. Room was big. The price I paid was too expansive for such a basic hotel. Ate in the restaurant first night and food was awful. Avoided the restaurant after that. Flat screen TV would have been better. Aircondition system in the room not working but replacement heater was available.
The heating did not work. We did not complain as we were hardly in the room.It was cold when we returned each night.
Clean and modern hotel with efficient staff. Not much to look at (but we expected that) and "does what it says on the tin" but soulless (do not expect a personal touch).
Helpulness of staff. Nearby & convenient pub/dining.
Premier hotels are the same throughout the country very good generally. Front desk staff were very good. Hotel room excellent. Breakfast food really let the hotel down. There were items missing on the full breakfast menu, The coffee ran dry, Then the milk, There were no tea spoons out.Went for a table and they were either not cleaned or not layed up. I know it is a busy hotel but if we were 1st time users of the hotel We would not be impressed with the breakfast set up.
Clean environment. Can seem rather sterile and unfriendly.
The friendly reception staff
Nicely decorated reception area and room. The location isn't great for central Luton.
Hotel staff very friendly, room very clean and comfortable
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
Lovely room, excellent value for money
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
chack in took too long
Friendliness and helpfulness of staff
The staff were kind and helpful and very professional The bed was hard and uncomfortable , the bathroom in a very poor state of repair, cracked and broken tiles.
Helpfulness of the staff
Location near the Uni and shopping Mall. Reasonable price. Reception not always very helpful. When I was at reception, a guest came in and asked if they had a lost property box as he'd left an expensive pen in the room the last time he'd stayed there - though this was several weeks before. The receptionist just said it was unlikely they would still have it and made no attempt to try to help him - in fact, she hardly looked up from what she was doing. In the end, he just said "ok" and left. I thought this was pretty bad service. In my case, I also found two of the people on reception rather unwelcoming. Service in the restaurant a bit slow and food rather tasteless. Water took ages to come out of bath taps and I had to run the bath at least 10 minutes before I wanted to use it.
roome were a good size and well furnished. have booked adjoining rooms, I could not gain entry to one due to faulty lock and with out being asked was given another on a different floor at the other end of the hotel.Some staff were difficult to communicate with.
It was central to the heart of the business location of Hatfield The hotel is tired, over priced and tatty, I would feel ripped off if I paid half the price.
Great location right beside University & Galleria Bathrooms need to be refurbished
Room decor and comfort were excellent A bit of a maze getting to the room from reception - no lift
good area and nice rooms the price of the breakfast was very expensive. the smell in the lobby was horrrible
Very convenient for local shopping and university Room booked as twin but made up as double. However staff responded quickly to swap room
Outstanding staff The layout. Rooms need to be renumbered and mapping needs to be better. I had to go through 9, yes 9 doors to get from my room to reception. Also internet great in the bar but ridiculously expensive in the rooms for a bad signal!
Quick & easy check in & out Proximity of restaurant to bar - needs to be separate
Booked in immediately with warm welcome. No
Clean, quiet and comfortable. All ok thank you
Was very clean and the staff were very polite [ felt safe ] Need to do some thing about banging of doors by uther user,s
Very friendly staff, the breakfast was lovely with great choice for a great price. Have booked again for later in month!
Good friendly staff and good bar, breakfast Room shower window seal was very poor and suffered from water dmage.
Management tried very hard to be of service: not very well supported by oithers and state of equipment Intermittant heating in room. Television not working on first day, sp[asmodic on second. Waited ages for Breakfast service on first day.
Staff tried very hard to be helpfull and were very courteous. The early morning noise of traffic in Watling Street has got worse since I lived in Radlett which is something you are not in a position to rectify
Very poor value for money-although stated on my confirmation that the cost should be taken from c card given on confirmation i was still asked to settle account upon arrival.
Very nice staff and easy the whole process of booking and checking in is very straightforward. Parts of the hotel are a little run down and some repairs are obviously overdue. Nothing major to complain about though.
Very friendly staff and great breakfast Bathroom a little small
Everyone in the hotel was polite and friendly. Food was excellent. The chef came over to us personnally to see if everything was to our satifaction. Breakfast was served quickly and efficiently and again lovely. Please can you forward good wishes for everyone concerned. Excellent in our opinion. Would recommend to anyone. Thanks
The room was clean and the hotel had a nice log fire to sit in front of when eating The hotel could do with a little TLC and looked in need of a refurb.
staff nice and friendly, breakfast really nice, parking avaliable....quiet area, nice fire place to sit...... drinks are a bit expensive in the bar, apart from that nice hotel....
There were enough towels, nice towels, and extra pillows/blankets already in the room. The staff were friendly and efficient
Friendliness of the staff and the general atmosphere. The room was excellent.
The staff were very efficient and helpful and the room was lovely and clean. Nothing
Staff pleasant and helpful. Breakfast and in-room food very good. Shower wasn't working.
Clean, tidy, straight forward check in Heating was off in our room , we got there late and it was really cold until I put the heater on , would have been perfect if last customer had left radiator on even just to take chill off room considering time off year.
Staff very helpful Breakfast time to short
We had an excellent stay and could not fault the hotel or staff.the staff were most welcoming especialy the lady receptionist who had some difficault people to deal with
Room Clean and prepared Location handy to where my family were visiting Room was cold on arrival and took a while to warm through I thought I had paid with my card for my daughter and her husband however they had to pay when they arrived had they not had a means to pay this would have caused them great embarrassment - having given my card number I would expect the payment to be taken from this. I had to reimburse my daughter the costs.
Not much to state as Premier Inn's are very much similar in standards where ever they are located
Fresh Clean hotel, friendly Staff. Easy to find. restaurant next door. No free Wi-Fi
this was my first experience staying in a hotel on my own as a lone female. I felt very safe and secure.
Clean sheets and comfortable bed. Pleasant and friendly check-in person. Asked for quiet room but were given one on main road and next to a noisy couple despite the hotel not seeming to be occupied by many guests on the night. Difficult to find hotel due to no name on the building. Dirty carpets in room. Electronic safe advertised but not in working order. Walls very thin, could hear every noise from next room, and I mean every noise! Wake up early call requested but not received. Stains on room ceiling. Noisy late music from downstairs bar until late. Pictures of hotel on internet very misleading. They flattered the actual condition of the hotel.
Really big room, bath in the bathroom, not a shower as you usually get. close to the airport, you can get a taxi for 5 pounds. Noisy at night not because of the train or planes but because of other customers coming back late at night at taking showers at 1-2am, extreamly noisy plumming
The breakfast was OK Very Noisy, road traffic, trains, banging doors from the bar below. Restaraunt not open for dinner due to refurbishment, which it badly needs.
The room was clean and spacious with tea & Coffee facilities. Normal check- out time is 11 A.M. but they allowed us in our room until 12.15 (reluctantly) and provided storage for our cases until we departed for the airport in the evening. There was loud noise from the Bar on Saturday Night but Sunday Night was fine. Last breakfast is served at 9.00 am., which is a little early for people on a leisure break. My sister asked reception if she could buy some milk (we had run out in the room) and was told to go up town, they could not give her any. Perhaps they didn't have any.
Staff were helpful - if somewhat disorganised. The location of the hotel (between the railway line and a main road) made it extremely noisy. The rooms and corridors were smelly. The hotel seemed to be in the midst of refurbishing some function rooms - the bedrooms also badly need to be updated, decorated and recarpeted.
As commented. Bad description of location
The staff was very kind, and helpful! The rooms were comfortable. During our stay the hotl was under reconstruction, the workers were a little noisy. The breakfast serving was clumsy.
Good breakfast, room clean but lacking in maintenance - see below. The most uncomfortable bed I have ever slept in - the base had plywood screwed to it for support, the matress should have been skipped years ago. Shower/toilet floor tiles loose and cracked. tv picture very poor.
There was adequate parking next to the hotel. The room was ready on arrival. Staff friendly and helpful. Nice room. Breakfast was good. Our room was directly above the bar and on the night of our stay there was a DJ and disco. The noise was loud and the base made the floor vibrate, however, although it did not prevent us from sleeping because we were really tired I feel that other guests would find this a problem.
The hotel was clean and central to Luton. We used it purely for "a bed for the night" before going to the airport in the morning. The rooms were simple but had all we needed, bed, shower and TV. The hotel is noisy, both through loud music in the bar and the traffic outside (only single glazed windows I think!). However you do get what you pay for and what can you really expect for £40l! If you want a luxury hotel don't stay here, but if you looking for a cheap and cheerful hotel then this is as good as any.
Ther was no smokin in the rooms that was the only down fall. I think there should be smoking rooms available and also I asked for a room with window and the windows didnt open got vry warm in the room.
Price The sheets in the bed appeared not to have been changed. I slept on top of the comforter.
Clean, friendly staff, basic but all that was required was there, good value for money Bathroom light didn't work, orange walls, small, small bed, only one pillow each.
funny because it seemed to be at legoland a small room with no desk and a tub as big as that of a plane easyjet. do not walk near the airport. luton town is a terrible, if you can fly to Gatwick or Heathrow
Staff was excellent, and her assistance: hiring taxi, quick process for check-in. I also liker having drinks and snacks in the lobby. It took me a long time to figure out how to set the alarm clock, and even so I couldn't set at the time I wanted. No soap/shower gel in bathroom (it was over)
Welcoming staff.Cooperative and eager to help.Clean environment. No wardrobe and no bedside table or desk for using stationery.No tea making facility in room.
For one night stay it was good, very clean
Found the place 2 b spotless and the 2 staff members on desk the 2 guys were very helpful and polite and know how 2 do there jobs. Justb when booking on line the money taken out off card straight away prefer just 2 book with card and pay on arrival because my card is in euros and occured some stupid charges on exchange rates and so on.
Checking in speed very good, location very close to restaurants and train station. I think the rooms need a shelf or small table, and the air conditioning when its sub zero outside should be turned off.
it was crap couldn't adjust heating, couldn't breathe.