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The quiet, the view and the Balcony, and also the staff were helpful The floor was not swept daily, and there was no restaurant, the lounge was closed a couple of days, and the Jacuzzi was not available for the last four days.
The exceptional kindness of the staff. My husband was even given a bottle of champagne and bouquet of flowers on his birhtday. Nothing was too much trouble for them. There was no restaurant service apart from breakfast. There were bar snacks after 6.00pm. There was a very good restaurant less than 50 yards away which we had to use. I think they would have provided a snack at other times but this is not the same as having a restaurant.
The park and, specially the piscine, excellent. The hotel, ok.
It's in a quaint little town / village - different to England ( which is refreshing) and people are friendly, engaging and helpful. It was absolutely fine - it's the people there that made it for me. They are so nice, friendly and smiling.
Excellent service. Great location. Perfect for honeymoon. Great meals, with one exception. See below. The first night we had beef, and it was over cooked which made it dry.
location, big room, peacefull place, clean, garden with pool difficult to find, no signs, one-way, narrow streets
the outdoor spa and the food were both excelent the bathroom needed an update
The hotel is situated in an excellent position to use as a base to visit the surrounding countryside and specifically the adjacent gardens (which are well worth seeing). It has a very good inside pool and the rooms are spacious. The hotel looks 'faded' in certain areas and doesn't have air conditioning. Given that the island is so small I would suggest it would be better to stay on the coast in a cheaper hotel and travel to Furnas (I think the hotel is overpriced for what it is as I paid less per night to stay in the Grand Hotel Royal, Sorrento - which is considerably better)
Its location very peaceful but within a lovely village, the gardens (!), the professional helpful staff, the leisure facilities, the rooms were large and well equipped, the romantic package :-), very good restaurant and last but no means least the garden thermal pools.
Fantastic hotel nestled in the small village of Furnas. The hotel staff was amazing, quickly answering any questions we had about the hotel and surrounding area. We were even greeted by the Hotel General Manger. Make sure to eat at A Terra. You can tell they put a lot of love into what they do. Delicious food that will be missed upon return to the US. A true gem.
The staff is very nice and attentive. The place is very recent, so everything is brand new. the room was very clean and comfortable. amazing quality for the price. The only thing I think can be changed is to have the control of the air conditioner in the room. And a hair dryer could be added.
Comfortable rooms; Good breakfast buffet