This is a wonderful resort with super friendly and amazing staff! We loved every part of our stay!!! Noeh, the Concierge in the Hilton Honors lounge was fantastic and very helpful during our stay! I would definitely recommend coming here!
4 stars
Krystal Grand Puerto Vallarta
Avenue De Las Garzas Zona Norte, 48333 Puerto Vallarta, Jalisco, Mexico
Puerto Vallarta, Mexico
See location+52 322 176 1176Photos of Krystal Grand Puerto Vallarta
Overview
An all-inclusive property, the Hilton Puerto Vallarta Resort offers guests activities, entertainment, and all the food and drink they can enjoy. Located right on the beach in the Bay of Banderas, this resort is family friendly has special adults-only areas and a complimentary kids' club. Amenities include a child care center, foreign currency exchange, valet service, multilingual staff, on-site convenience store, and room service.
The guest rooms and suites have contemporary decor and plenty of comforts. The standard rooms come with king-sized or double beds, and guests can choose between ocean or garden views. The suites offer private balconies that overlook the bay or the gardens, and they contain king-sized or double beds.
Food and drinks are included when you stay at Hilton Puerto Vallarta Resort. There are six restaurants to choose from including the La Bonita cafe, La Catrina which serves authentic Mexican fare, and the upscale Le Delice. There are also two snack bars to grab a quick bite and four separate bars. Plus, guests will find fully stocked minifridges in each room.
The property also includes the Ki Spa, a full-service spa. The treatments include massages, facials, nail therapies, and more. The products used are organic. The concierge can help guests make a custom spa package which is a very popular amenity for bridal parties.
There are daily resort activities that can be attended by all guests including cooking shows, Spanish lessons, and kayaking. Many other tours or activities can be booked through the concierge including dolphin tours, parasailing, and scuba diving.
Latest deals for Krystal Grand Puerto Vallarta
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Krystal Grand Puerto Vallarta
- Adults only
- Outdoor pool
- Indoor pool
- Beachfront
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
Services and conveniences
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Mini-market on site
- Room service
- Tour desk
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fan
- Free toiletries
- Smoke alarms
- Adapter
- Air-conditioned
Pool and spa
- Spa and wellness center
- Massage
- Heated pool
- Hot tub
- Indoor pool
- Outdoor pool
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Coffee machine
Things to do
- Gift shop
- Casino
- Board games/puzzles
- Game room
- Evening entertainment
- Cooking classes
General
- Window
- Beachfront
- Garden view
- Slippers
- Storage available
Family friendly
- Cribs available
- Child pool
- Kids meals
- Kids' club
- Playground
Accessibility and suitability
- Adults only
- Elevator
- No smoking
- Designated smoking area
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Garden
Parking and transportation
- Parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Bedroom
- Alarm clock
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Krystal Grand Puerto Vallarta
7.7
Good
326 verified ratings
Wonderful
132
Very good
55
Good
44
Okay
25
Fair
20
Mediocre
15
Poor
35
Summary of reviews
Guests say
Guests appreciated the hotel's great location, especially its proximity to the beach and airport. However, many were disappointed with the food quality and cleanliness of the rooms. Customer service was inconsistent, with some staff being friendly while others were unresponsive. Overall, while the atmosphere was pleasant, the hotel fell short in several key areas, particularly in dining options and room maintenance.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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7.8 out of 10
131 reviews
6.8 out of 10
21 reviews
7.4 out of 10
3 reviews
7.8 out of 10
4 reviews
All reviews
Great location, close to the airport and not too far heading downtown, felt safe, friendly staff. We didn’t have water one evening and that same day there was no hot water. Loud Construction going on as well.
Pros (+) Pool and beach and staff there and all restaurant staff and food amazing!!!!
Cons (-) I emailed manager about a cost issue and never got a response and ceiling fan in room didn't work and showed head was clogged so only half the water holes worked so no water pressure
Pros (+) The location is right on the beach and provides great views and ambiance.
Cons (-) The hotel feels squished in between other hotels and buildings. The surrounding area is not pleasant to walk around, except for the beach. The hotel feels clean but then things will start to fail, like the toilet didn't work and lights didn't work in our room. The language barrier is obviously difficult to overcome when you need repairs like this, but I felt like the maintenance staff was irrespon...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at Hilton Puerto Vallarta Resort?
Hilton Puerto Vallarta Resort offers six restaurants, including La Bonita cafe, La Catrina serving authentic Mexican fare, and the upscale Le Delice. There are also two snack bars to grab a quick bite and four separate bars. Plus, guests will find fully stocked minifridges in each room.
What activities are available at Hilton Puerto Vallarta Resort?
The resort offers daily activities such as cooking shows, Spanish lessons, and kayaking. Additionally, guests can book various tours or activities through the concierge, including dolphin tours, parasailing, and scuba diving.
What are the amenities provided at Hilton Puerto Vallarta Resort?
The resort provides amenities such as a child care center, foreign currency exchange, valet service, multilingual staff, on-site convenience store, and room service. The Ki Spa offers a variety of treatments, and there are also daily resort activities for all guests.
What are guests saying about the staff at Hilton Puerto Vallarta Resort?
Guests have praised the friendly and helpful staff, with specific mentions of outstanding individuals like Daniel at the beach/pool area and Maribel at the coffee place. However, some guests have mentioned dismissive behavior from the receptionist.
What are the common concerns about Hilton Puerto Vallarta Resort?
Some guests have expressed concerns about the cleanliness, mentioning issues such as bugs in the rooms and hallways. Additionally, there have been comments about the food not meeting expectations and the need to compete for dinner reservations with guests from another hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider the Adults-Only Areas
If you prefer a more peaceful environment, consider staying in the adults-only areas of the resort, which offer a more serene and relaxing atmosphere.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as the Bay of Banderas, El Faro Lighthouse, and Marina Golf Club, all within a few miles of the resort.
Check for Spa Packages
Guests have praised the Ki Spa, and many recommend inquiring about custom spa packages, especially popular for bridal parties.
Be Mindful of Room Selection
Some guests reported issues with room quality, such as air conditioning problems and mildew smells. Consider requesting a room change if you encounter similar issues.
Dine at La Bonita Cafe
Several guests enjoyed the coffee and fruit tarts at La Bonita Cafe, making it a recommended spot for a delightful breakfast or snack.
Be Aware of Dining Options
While the resort offers multiple dining venues, some guests found the food quality and variety to be lacking. Consider exploring dining options outside the hotel for a change of pace.
Plan Activities in Advance
Take advantage of the concierge services to book tours and activities, ensuring a well-organized and enjoyable experience during your stay.
Consider Transportation
The hotel's proximity to the airport makes it convenient for travelers. However, some guests reported issues with room assignments. Consider requesting specific room locations if this is important to you.
Be Prepared for Outdoor Elements
Some guests reported encountering bugs in their rooms and around the hotel. Take precautions to safeguard your belongings and ensure a comfortable stay.
Location
Avenue De Las Garzas Zona Norte, 48333 Puerto Vallarta, Jalisco
What's nearby
- Puerto Vallarta Cruise Port0.4 mi
- La Paloma Plaza de Toros0.8 mi
- El Faro Lighthouse1.3 mi
- Marina Golf Club1.4 mi
- Playa Norte1.4 mi
- Malecon2.5 mi
- La Presidencia2.7 mi
- Arte Del Las Americas2.8 mi
- Museo del Cuale3 mi
- Puerco Azul3.2 mi
- Playa de los Muertos3.3 mi
- Playa Garza Blanca6.7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Krystal Grand Puerto Vallarta
Low season | November |
|---|---|
High season | May |
Average price (weeknight) | $264 |
Average price (weekend night) | $349 |
When to book a room at Krystal Grand Puerto Vallarta
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Krystal Grand Puerto Vallarta
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See most recommended stays in Puerto VallartaGood to know
Value for money | 7.5 |
|---|---|
Distance to city center | 1.5 mi |
Nearest Airport | Puerto Vallarta Ordaz |
Distance to airport | 2.3 mi |
Everything you need to know for your stay in Puerto Vallarta
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