2.0 MediocreDec 28 2021
The rental agency , doesn't tell you the full price online. It's better to book direct from car rental agency only.
2.0 MediocreNov 4 2021
This Payless/Budget counter in Puerto Vallarta felt like a complete scam. I ordered a Luxury SUV which was quite a bit more expensive then other cars. Upon arrival they did not have any SUVs in stock. They gave us a small car and discounted the cost a bit. They said they would deliver the SUV the next day. Towards the end of the next day they delivered a Kia Sorrento which is not a luxury SUV. When I asked about it they said they don't have any luxury SUVs. Upon return of the car they would not discount our rental any further. Basically I paid for a Luxury SUV but got a lower class car. It definitely felt like a scam. I will not be using this service in the future and will bring this up with Budget/Payless directly.
1.9 HorribleAug 1 2021
The rental company did not honor my reservation using this website.
4.8 OkayOct 26 2019
The staff at pickup was good and the vehicle overall was satisfactory.We were charged to replace a flat tire and were charged for an upgrade even though we didn't ask for one and got the vehicle type that we requested.
2.0 MediocreSep 13 2019
employees there try to rip you off any way they can via trying to upsell you insurance and other vehicles. they also take forever to check in, at least an hour. I would never reccomend this place to anyone!!
5.6 OkayApr 9 2018
Unforeseen fees more than doubled the costEase of booking via priceline and the seemingly good priceOnce at PVR, the taxes, fees, and "required" insurance coverage nearly tripled the cost of the car rental. Plus, we had to wait 1 hour for the shuttle to Enterprise, after being told that a car wasn't available via Budget (the rental company confirmed by Payless).
2.0 MediocreNov 28 2017
Worst Rental Car Experience To DateIf you want to pay more.....Payless!Reservation was made for an SUV to fit 4 people plus golf gear. Upon arrival, they did not have an SUV available so offered us a Jetta. They also don't include mandatory insurance in their quote (doubled the price of the rental). As we could not fit all the people + gear in the Jetta, 2 people had to take a taxi to our destination. +80$. The office was not open early enough before our return flight which again meant another 2 taxi's from punta mita to PVR. The (child?) manager Jaime was openly rude, unhelpful, and unwilling to compromise despite us paying out of pocket for three 40 minute taxis due to their screw ups. He even told us that the taxi we booked through the 4 seasons was "not a real taxi" then suddenly he went back to not being able to speak english. Huge waste of time and money on our vacation. Could not urge you to look elsewhere strongly enough.
2.0 MediocreApr 27 2017
Fees not disclosed at time of bookingWe made a rental reservation online prior to arriving in Mexico. The rental rate was very, very inexpensive, but we figured that was because the region didn't have many renters. When we arrived at the rental facility after 6 hours of travel, burdened with our luggage, we were told that there was an additional $38/day rental cost to cover liability insurance. The fact that I have individual auto insurance and rental insurance through my credit card company didn't matter. What a complete and total ripoff. Because the car wasn't absolutely essential, we ended up calling a taxi and paying 1/3 of what we would have paid for the rental. When I make a booking that tells me all taxes and fees are included, I expect that to be true when I arrive to pick up my vehicle.
2.0 MediocreMar 21 2017
Process was a total scam the amount required for tYou get offered a very low rate for the car. But, upon arrival you are forced to buy required minimum insurance, which was quoted at oaver $300. They even lowered it to "negotiate". I've rented cars in Mexico before and I'm well aware 3PL insurance is required in Mexico and your insurance and your credit card insurance does not cover this. It normally ranges $10-15 a day MAX. So for a 7 day rental a $300 charge for this insurance was a total scam and makes it feel very timeshare like game playing. When I rent a car, show the price of the car to me and don't hike the cost of ancillary insurance to make up for the low cost of the actual car rental. It is a very shady way of operating a business and I walked out of the rental place, took a taxi and called it a day.
10.0 ExcellentFeb 8 2017
Excellent serviceWe couldn't remember where to drop off the car when we were leaving Puerto Vallarta, but we knew the office was off site from the airport. We were late for our flight, so we drove to the airport, and the agent at the airport took the car from us and drove it to the office with a very helpful attitude.