Pros (+) The appearance of the place is great. The staff is friendly.
Cons (-) The food is bad with a quality closer to a vending machine rather than a 4 star hotel. The management is unresponsive and staff lacks COVID concerns.
4 stars
The Hacienda at Krystal Grand Puerto Vallarta
Ave. de Las Garzas 136-1, 48333 Puerto Vallarta, Jalisco, Mexico
Puerto Vallarta, Mexico
See location+52 322 176 1176Photos of The Hacienda at Krystal Grand Puerto Vallarta
Overview
Adults-only beachfront hotel with 2 outdoor pools At The Hacienda at Krystal Grand Puerto Vallarta, hit the beach, dine onsite at Talvera, or enjoy a drink at one of the hotel's 4 bars/lounges. The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily. 2 outdoor swimming pools are on site along with a 24-hour fitness center.
Latest deals for The Hacienda at Krystal Grand Puerto Vallarta
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Hacienda at Krystal Grand Puerto Vallarta
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Coffee machine
- Valet parking
- Free parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Air-conditioned
- Conditioner
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
- Private entrance
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Coffee machine
General
- Family rooms
- Garden view
- Telephone
- Pool view
- Storage available
Pool and spa
- Private pool
- Spa and wellness center
- Massage
- Outdoor pool
Bathroom
- Bathtub
- Toilet
- Toilet paper
- Private bathroom
Things to do
- Hiking
- Board games/puzzles
- Golf
- Evening entertainment
Parking and transportation
- Free parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- TV
Outdoor
- Terrace/Patio
- Private beach
- Garden
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Family friendly
- Babysitting or child care
- Playground
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of The Hacienda at Krystal Grand Puerto Vallarta
7.8
Good
250 verified ratings
Wonderful
109
Very good
50
Good
31
Okay
12
Fair
13
Mediocre
12
Poor
23
Summary of reviews
Guests say
Guests expressed significant dissatisfaction with the hotel, highlighting poor service, unclean rooms, and low-quality food. While some appreciated the location and friendly staff, many felt that the overall experience did not meet expectations, particularly regarding the amenities and dining options.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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7.9 out of 10
126 reviews
7.6 out of 10
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4 out of 10
1 review
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food at the hotel?
Guests have praised the good food and great staff. However, some have mentioned that the breakfast options are limited and the quality is not the best. Additionally, the lunch options are limited to snacks, and dinner reservations can be competitive due to shared restaurants with the partner hotel.
How is the cleanliness of the hotel?
Many guests have appreciated the cleanliness and quietness of the adult side of the hotel. However, some have mentioned issues with the cleanliness of the food buffets, as well as the presence of flies and unchilled items. Some guests have also reported concerns about the cleanliness of the rooms, including dirty sheets and towels.
What are the highlights of the hotel's pool area?
The adult pool area is described as beautiful and tranquil, with fantastic service from the staff. However, some guests have mentioned that the pool on the rooftop in the sushi restaurant/bar is incredible and could use more seating. Additionally, some have noted that the pool was dirty and lacked cleanliness.
How is the customer service at the hotel?
The staff has been praised for being friendly and accommodating. However, some guests have mentioned dismissive behavior from the receptionist and unfriendliness from the front desk staff. Additionally, there are reports of unresponsive and indifferent staff, as well as untrained staff and slow service.
What are the best times to visit the hotel?
The hotel's low season is in October, while the high season is in January. It's important to note that the weather in September is described as humid and rainy, but not excessively so. Additionally, the hotel is located in the city, allowing guests to walk and explore the nearby areas.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
The hotel's low season in October might offer more affordable rates and fewer crowds, providing a more relaxed experience.
Explore Nearby Attractions
The hotel's proximity to attractions like Bay of Banderas, El Faro Lighthouse, and Marina Golf Club makes it convenient for guests to explore the area.
Check Room Amenities
Some guests reported issues with room amenities such as air conditioning and lighting. It's advisable to confirm the functionality of these amenities upon check-in.
Dine at the Buffet
Guests praised the buffet options and the service at the buffet restaurant. Opting for the buffet might provide a satisfying dining experience.
Adult-Only Area
If seeking a tranquil environment, consider staying in the adult-only section, which guests found to be clean, quiet, and relaxing.
Be Mindful of High Season
January is the hotel's high season, so guests should expect larger crowds and potentially higher prices during this time.
Consider All-Inclusive Package
Some guests found the all-inclusive food and drink options to be satisfactory, especially at the buffets. Opting for an all-inclusive package might provide good value.
Utilize the Concierge Service
The hotel offers a concierge service, which can assist with arranging activities and providing local recommendations. Guests found this service helpful during their stay.
Check for Special Events
Inquire about any special events or celebrations happening during your stay to avoid any unexpected disruptions to your experience.
Location
Ave. de Las Garzas 136-1, 48333 Puerto Vallarta, Jalisco
What's nearby
- Puerto Vallarta Cruise Port0.3 mi
- La Paloma Plaza de Toros0.7 mi
- El Faro Lighthouse1.3 mi
- Marina Golf Club1.3 mi
- Playa Norte1.5 mi
- Malecon2.6 mi
- La Presidencia2.8 mi
- Arte Del Las Americas2.9 mi
- Museo del Cuale3 mi
- Puerco Azul3.2 mi
- Playa de los Muertos3.3 mi
- Playa Garza Blanca6.8 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Hacienda at Krystal Grand Puerto Vallarta
Low season | December |
|---|---|
High season | September |
Average price (weeknight) | $290 |
Average price (weekend night) | $275 |
When to book a room at The Hacienda at Krystal Grand Puerto Vallarta
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Hacienda at Krystal Grand Puerto Vallarta
FAQs when booking at The Hacienda at Krystal Grand Puerto Vallarta
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Puerto VallartaGood to know
Value for money | 7.4 |
|---|---|
Distance to city center | 1.5 mi |
Nearest Airport | Puerto Vallarta Ordaz |
Distance to airport | 2.3 mi |
Everything you need to know for your stay in Puerto Vallarta
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