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decor and friendly, welcoming staff No aircon in room. Too hot.
The staff were excellent in deaing with our lack of German and were very helpful and friendly.Excellent food and an ideal position.Will certainly returni
The spa and breakfast were good, we found the rooms to be clean and very comfortable. The staff were great as was the location on the island.
The personal service and also the quality of the restaurants. The mix of moderne art and tradition was also very nice on top of the other points
The decor is beautiful and the restaurant was wonderful! It is a bit far from Konstanz.
It was very easy to get to.
the spa and massage are perfect. The bed is too hard and the pillow too soft.
The hotel rooms were very nicely decorated, modern, clean and spacious. At check-in it seemed that only 1 room had been reserved instead of 2 but this was soon corrected.
Nice design, comfortable hotel. Good restaurant. Nice wellness.
We had a lovely room that was very clean and nicely decorated. The breakfast was excellent and the location of the hotel was perfect. The staff was friendly and helpful. All in all, a wonderful experience. I would certainly stay here again. The reviews that I read on the internet were primarily in German. The one review that was written in English did not reflect the wonderful experience that my husband and I had.
Good location. Close to the Bodensee, train station, shopping center and the aquarium. Second child (2-years old) was additionally charged, which was disappointing.
central location, free upgrade to a suite, wonderful breakfast and Hulya most welcoming
The hotel is in a very good location, very close to the train station. The hotel room is bright and clean. The mini bar fridge was not working in the room.
The lobby is impressive. The location to the main attractions was ideal. For being across the train station, our hotel room was quiet and we didn't hear much road or train noise. Only steps were available to go out the rear of the hotel towards the parking garage. Hard to manuever if you had rolling luggage. Thought the price for a double room was a little high.
Hotel was right across the street from the train station and could not have been more conveniently placed. Room was comfortable and the staff was very polite. Breakfast was a bit overpriced and the wifi was very slow.
Friendly personnel Television was not functioning initially, but was rapidly repaired after our demand.
Very nice service, very friendly. Great location for city trips/ shopping. Bar was nice. But could even be enlarged in size to offer space for more guests.
It was in a great location and was obviously a beautiful building in it's heyday. The view out of the window was impressive too and the room (414) was a good size with plenty of storage space for clothes and a nice big bed. For the money I paid, I was expecting at least a kettle in the room to be able to make a drink. The shower screen and head both needed descaling and the screen leaked. Also, I would say that the decor in the hotel looked quite tired- for example the impressive stairs were marred by the carpet being threadbare on the landings.
The hotel in general - well located, good service... No
Friendly staff, excellent breakfast Restaurant not in use as far as we could tell. No promotion of the restaurant despite the potential of the beautiful dining room.
Service was good, the decor was not bad (even if the hotel is a bit old)
The view was spectacular!
Beautiful setting and good location. Beds were horrible- uncomfortable. Everytime one of us moved it made so much noise. Pillows were basically flat air. We asked for two more which we got quickly, but still not good. We didn't get much sleep.
Very friendly staff. Excellent breakfast. Beautiful view of lake Constance, and a few blocks from the main train station and city center.
The hotel is ideally located on the lake. The building is wonderful and our room was spacious. Breakfast buffet is fantastic !
Location, helpful staff
it was ideally located we had to walk from the 3rd floor to the fourth floor where our room was located-elevator did not go all the way up
We very much enjoyed the bar that is hidden in the rear of the hotel because it was quiet and had a nice atmosphere.
the hotel location yes , we have asked for 3 beds rooms and we did not get it , however they wanted to charge us for this and we refused . they give us smoking rooms with very bad view .
For the price of the hotel would have liked to have air conditioning.
I liked the Hotels physical location and the way the history of the old Monastory has been preserved in the entrance cloisters No
Excellent beautiful hotel with beautiful views and worth the money for that. As a business traveler I need internet access, which is free at the hotel. Unfortunately it barely worked most of the time and I had very bad internet access. I told the reception and they said that it was working. They ask me to try connecting (wired) which also did not work. They kept on giving me new ids/passwords which did not help. Unfortunately as a business traveler having internet access is a must and as such will not use the hotel again. Everything else was nice.
the size of the room and the the fantastic bathroom was very comfortable. breakfast choices were fresh, plenty and truly delicious the water given was aplenty as well. We drink a lot of water and that is important to us. the restaurant manager was very unprofessional and acted quite rude the air conditioning in the room was not quite cool enough and bc of the weather you couldn't open a window either, so it was quite warm in the room not enough staff in the spa to accommodate for visiting guests - in other words no appts available while we stayed there.
The hotel is very well decorated and modern. Breakfast was excellent. THe service was friendly and the location was very quiet. Turndown service was also appriciated. The food was a mixed bag. Some things were excellent, bot some were extremely pretencious. I would appricated it if you had your chef attempt to eat some of his/her own creations, specifically the club sandwich. Thge sandwich was edible but far too large to hold, it was a complete mess. Very pretencious.
Once we got to know the staff a bit, they were very helpful. They are all polite and they speak English, for the most part. The bathroom is marvelous, and has a heated wall! The minibar is free, which was a nice surprise. The bike rentals cost $15, but they don't tell you that till you check out of the hotel! Also, the beds are harder than I like.
This is one of the best hotels we have ever stayed in - and we've stayed in a lot. Fantastic location on the Bodensee, first class service and facilities, gorgeous room with a balcony and lake view. We will return.
The room is luxury, clean, and well-equipped. A nice view of the Bodensee from the balcon. The design of the entire hotel is very modern and sofisticated. We spent extremely confortable and gorgeous days at this hotel. We wanted to eat a disch of fish from the Bodensee. The fisch in the menu of this restaurant does not come from this lake.
Nice hotel located right on the Bodensee shore. Very friendly and helpful English speaking staff. Excellent hotel premises and services. Wi-Fi is not free of charge.
I like the location there is no tea, coffee, Water Pot to make
beautiful modern hotel with great amenities...professional staff...great restaurant understocked minibar
Came down for a break from Zurich. Breakfast rooom/lounge newly renovated. Before you had vouchers to eat at Mcdonalds. Very nice breakfast included in price (not the case in other hotels on same street here). Reception staff were very welcoming. I had a single room, which was fine for one night. Very clean room. It didn't have a view of the lake, which previous rooms have had that I've stayed in here. Good value for money. Excellent location. Staff very friendly. Nothing much to complain about. Ask for a view of the lake. There was also no telephone in my room.
Good location, friendly staff
We enjoyed the location.
The location was central and it was very easy to get around the town from there. Close to station, harbour and shops. Very noisy and stuffy. The staff were a little abrupt when we were early but friendly later on. Having breakfast provided in Macdonalds was a little strange, I would rather the hotel market themselves as room only and bring down the price.
Good location. Had to ask every day for towels and toilet paper. They do not take credit cards. Sofa bed in family room was almost unusable.
This hotel is perfect for adventure peripherally,where you can relax and rest.big rooms with lots of comfort.nice dining room.
The central location. The size of the room.
Central location, nice room furnishings. Only one key that had to be used to unlock the door from the inside, not an electronic key.
Very well located, in front of the Konstanz train station and the main touristic points of interest, as well as a good shopping center. Downstairs there is a Mac Donald's, which is useful when traveling with kids. Very complete German breakfast. The hotel has no parking nor an agreement with the closer parking. Check-in closes very early and there is no staff at night. Expensive hotel for the quality.
Cleaniness of room As the business hotel, the wifi connection is desperately disappointed. During our stay in ibis Konstanz, the wifi was disconnected when we closed the door of the room. When we seeked help from the staff at the reception, the staff's answer was very irresponsible and irritated us. Her answer was like "Because the wifi is free, we are not responsible for the poor internet connection.
It said it had wifi which was important for ne for work. It did not reach the room and the mgmnt had blocked some email sites.
The rooms were clean, the staff was very friendly and helpful and the the hotel was a short walk from the city center and Lake Constance.
simple clean room with enough good facilities . reasonable wide choice for breakfast .
This hotel is in a good location, close to the city center (5 minutes walking). Good price-quality relationship.
Nothing This hotel is ranked as a 4-star hotel - I wouldn't give it more than 2 stars. The room was small, but the main problem was the toilet/bathroom - it was a small area cut out of the room with an opaque sliding glass door and no privacy whatsoever: anyone in the room could see and hear everything what was going on in the bathroom.
The location is good , it was near the old town the room was too small and the bathroom has glass door which is not suitable for muslim people.
Modern decor, good location No tables available at breakfast and not much food left!!! Under staffed
Modern, comfortable and clean. Very friendly staff. The restaurant was closed both of the nights we stayed.
The rooms are very well equipped and with plenty of daylight. Very unique is the terrace on the roof The gourmet restaurant is not open only on preorder of groups
The location was in a good spot near the center of town. Plenty of things to do in the immediate area. The hotel would not allow me to use a VAT form, claiming that the German law prohibited it. This was not correct. I have used a VAT form in other hotels in Germany with success. I believe that the staff was either ill-informed or flat out lying to me.
The hotel was clean and the room was nice. The hotel had only been open 3 weeks, the lift didnt work so had to walk 4 flights of stairs to go in and out. They didnt have an ironing board, the receptionist english wasn't very good. And the rooms didnt have any air conditioning or fans!
Easy to get to lake side and the shops and dinner areas, lovely breakfast and nice rooms. Staff very friendly and helpful as we only spoke English this was not a problem. I would have liked the use of a washing machine and dryer as this was in the middle of our trip. I would have liked shampoo and conditioner supplied to the room.
Breakfast only! the location is not very good...and the charges are high, compare to std of the hotel!
Convenience for seeing the areas around the Boudensee and enjoying the Autumn Festival which was taking place. Stepping in and out of the deep bath to shower. Also lack of shelving in the toilet/bathroom for essentials.
Location I can imagine how unreal this story may sound, but this has occurred to my 70 year old mother that was staying at this hotel November 26, 2016 till December 3rd, 2016. She was to stay a full week while visiting a local dental office for orthodontic procedures. It was supposed to be a quiet stay as she had procedures performed in the morning and rested in the hotel the rest of the day. Little did she know that the stay there would become one of her most frightening and humiliating experiences. On the second day of her stay, the housekeeping did a poor job cleaning the room and my mother decided to complain about that to the front desk. Perhaps that event was related to what transpired days later. On a Friday morning a full day before checkout (Saturday) she left the hotel for a few hours. When she got back, she saw her personal belonging clumsily piled together on the floor of the lobby, not even in a plastic bag. As she approached the staff, she was stunned to hear a rude and shocking accusation. The clerk bizarrely claimed that she defecated into the bathtub (I kid you not) and demanded that she immediately pay for her stay and leave. As she was processing what just happened, she asked to see what they were talking about. At which point they claimed they have already cleaned everything up and had nothing to show. When she insisted if any pictures were taken of what they speak of, the clerk just claimed they trust their cleaning staff. They still had to let her back into the room because she left documents in the safe and she saw how the room was completely clean and ready for the next guest. She was certain that she left the room in reasonably clean condition and did no such thing as they alleged in the bathroom. You can imagine how humiliating the experience was for my mother to even be accused of such a thing. Unfortunately, the story does not end there. They charged her for the remaining night even though this was 11AM. They claimed it was to compensate them for the “cleaning”. To top it off, they kept chanting that she was not welcome at the property ever again. Utterly humiliated my mother had to gather her things and wander onto the street to look for another hotel to stay the remaining night. The moral of the story is if you do decide to stay at this property, be aware of what sort of experience you may get if you get on the bad side of the staff. Be prepared to take pictures of the hotel room before you leave and be prepared to call police or obtain legal services.
Very close to historical center noisy
Very clean hotel
Location, location, location After having drinks at the bar in the evening discovered that the rooms and the bar are seperate items so could not put bill on the room - minor irritation only. Also the breakfast was cold but I discovered that the warming plate was not plugged in and when I told them they were very pleased ro receive the input.
The breakfast was an amazing buffet and the building from the outside was very quaint. The room was disappointingly small, was next to the lift and looked out on a wall. It was only for 1 night so wasn't really a problem. I would ask for a bigger room if staying longer.
location only problem with parking in particular anloading luggage
Location to shopping and historic district Difficult to actually locate the hotel...many streets in the area are pedsetrian only
Nice facility -- rooms were clean and well equipped. It is currently under renovation and the site did not warn us about that. No noise issues, but clearly a mess.
Relaxed atmosphere, and good breakfast
The best experience was breakfast in the restaurant, a fantastic view over the lake in the sunrise. The room was newly renovated and very clean and the beds were veryt comfortable. Very short walking distance to the train station and the boats crossing the lake.
We stayed here for one night before heading to Italy. The room seemed very new and clean. The bed and bathrooms are fairly generous in size. Great built-in organization wall for hanging your clothes and parking your suitcase. Breakfast was good. The underground parking garage was large enough for our Audi A8 and was very convenient. Quiet location. Lots of things that are closeby, including a grocery store. Very cool decor throughout the hotel There is no safe or mini-fridge in the room. The bed was on the firmer side, but still comfortable enough to sleep on.
The staff was very friendly and helpful, and the breakfast was very good. The room was very spacious - the hotel fit my needs perfectly. No complaints, very good place to stay.
The breakfast buffet was great! The staff were exceptionally helpful and friendly. The bed was hard and uncomfortable.
Very spacious apartment, very well equiped, clean, nice.
Unusual staying in a listed garrison block. Huge stark white rooms with retro bathroom that provided a decent shower (unlike many other hotels). Staying in a residential area but a short walk across the river to the centre we really felt at home. Excellent breakfast, free parking and exceptional value. Local restaurant recommendations were good too.
Beds very comfortable. Staff very helpful, apart from one thing as below. Would have liked to have known at the beginning of stay that we could have borrowed items for the kitchen. We had one saucepan and no kettle, and were only told at the end that we could have had more. Chairs in room at table, felt unstable we sat on.
The breakfast was excellent. The staff was helpful and professional. Ample parking.
Comfortable large airy room. Good breakfasts
Hotel staff was nice, very helpfull and speaks good english. Rooms are big and there is a lot of parking places for cars on hotel yard. There is no cafee or restaurant, just a restaurant for breakfast.
the staff were very friendly, we felt at home.
The location was easy to fine and the size of the room was great for 3 adults. Staff were very accomoodating and we wish we could have stayed longer
no parking, no posibiliti to use bar becaause of local guests
Great breakfasts Pity there is no lift or fire escape.
Good location, lovely breakfast, hotel has a few bikes for hire at 10 euros a day, very short easy journey into old town, good parking
das umfassende Frühstücksbuffett (Möglichkeit Saft frisch zu pressen, Eier selbst kochen, Waffeln, Lachs, etc); dass man gefragt wurde ob das Buffett abgeräumt werden darf; stets freundlicher Service; ruhiges Zimmer Frühstücksraum etwas eng, man stand sich im Weg
The room was comfortable and good bathroom. The breakfast was also good. The location is ok and a nice 10-15 minute walk to the town centre.The pre booked parking was very good.I left a pullover behind and they are very helpful in sending it to UK We were there the weekend of the Spectacular and the hotel were catering at the event which resulted in them being slightly distracted.The restaurant wasn't open for lunch or dinner while we there. We couldn't even get a drink at the bar.
We left to cycle before breakfast on our first day, the hotel offered us a packed lunch and it was ready for 6 A.M. very good.
very organized, and friendly staff
Although the room was rather small, it contained all the elements needed and It was clean and comfortable. The location was great and the staff was welcoming and helpful.
Breakfast room was very good. Not sure what you do if need help with rooms after 10 pm as no staff around at reception after that time and no sign say which number to ring.
The famous breakfast No parking lot. Parking at the streets is nearly impossible.
Clean, modern and simple rooms.
Room, atmosphere, restaurant, beer. Menu a little restrictive and a little expensive.
Close to Konstanz with fair price to family. Nice restaurant and atmosphere. 3 had to sleep in 1 very big bed. Rooms can accommodate up to 4 (if small children).
We had a very nice big room. All the hotel staff could speak English. Breakfast was good.
Nice and big room, good breakfast!
Clean and modern hotel. You need a car to reach the city of Konstanz; around the hotel there are no other facilties.
Large, modern rooms. Reception area, didn't give the impression of guest welcoming
big and clean rooms, friendly personnel, comfortable car parking the restaurant - food is pretentious to be caribic, but actually it's overpriced and choice is poor.
Nice restaurant, nice people, nice hotel.
Aloha :-) Nice & interesting hotel (stayed in the safari room). Hotel staff was very friendly. Close by city Konstanz. We had a dinner in the restaurant and it was delicious. (web:go-viva.eu)
Family run, so there was a homely vibe No elevator to upper floors. No mosquito mesh or arrangements. Poor AC performance in very hot weather (AC broke down middle of night or perhaps theres a number of hour quota?)
The breakfast was really good. As I am a vegetarian I enjoyed the wide choice of fresh fruites and vegetables. No private parking. You have to look for a spot around the hotel.
Breakfast buffet The website shows a grand room...we stayed in a room so small, the bathroom door opened into the bed! The staff didn't speak english, didn't appear to know where Mainau was! Also, when I asled how to dial the phone to call Booking.com, trying to use a calling card, it didn't work. The lady did dial your # in NL, but didn't tell me there would be a fee...she charged me 7 euro 60 cents. Andre answered the phone and was polite, but did nothing to help me. I'd never used booking.com and will not likely use you again...especially being overseas, lanugauge barriers can be difficult to navigate through...all I wanted was for him to talk to the hotel owner and explain our concerns (the room also smelled like smoke and I'd selected a non smoking room). I thought you might be like a liaison for me...Andre suggested we ask for the sheets to be changed and told me to write my thoughts on your website. Interestingly enough, he did say the hotel's cancellation policy wasn't clear and that you're working on many hotels to clarify...we felt stuck and paid for two nights eventhough we stayed for one...and headed home ending our trip one full day early. I wouldn't recoomend this hotel to any American...the Europeans were even greeted differently than we were for breakfast! Indeed a mistake on my part, have never had any trouble with a hotel in Germany before and this is my second time living here. Let me knwo if you need any clarification or further info.
The breakfast was excellent; I had a bag of gummy bears on my pillow. The mattress was comfortable to sleep on. The hotel had mold problems. The bathroom was flooded many times and the mold grew in the wooded parts of the bathroom. The sealant aroud the sink and the bathtub were moldy, too. The room was a lot smaller than the online picture showed. There was an A/C unit in the room but it did not produce cold air :-( On the first floor, there were renovations going on.
Perfect breakfasts - one of the best that I have seen in Germany, with a good variety and lots of home-made tasty stuff. Good location - very close to the lake, and the parks, and the city center. Free Wi-Fi Price is higher that you would expect for such class of the hotel. Lack of minibar. And no indication that water bottles in the room are not gratis.
Location Street and traffic noise. Could not sleep with auto traffic late pm and early am.
Excellent location, comfortable, clean and friendly. Nothing.
The warm persona of the hosts. Down to earth friendliness.handy restaurant with local fare. No private parking, no elevator, many stairs, not for the feeble or the elderly.