Pros (+) Closeness to the interstate
Cons (-) Breakfast Sound of the a/c Comfort of bed Frequency of housekeeping
2 stars
SureStay Plus Hotel by Best Western Reno Airport
Photos of SureStay Plus Hotel by Best Western Reno Airport
Overview
SureStay Plus, Reno Airport is directly across from Reno – Tahoe International Airport. We offer airport pick up and drop off. We are less than 3 miles from Reno-Sparks Convention Center, Reno Rodeo Grounds. Less than 5 miles to UNR, Downtown Reno, and Reno Events Center. We are 3 exits south of I-80 at Villenova/Plumb Exit. We are less than an hour from Lake Tahoe, Carson City, and Virginia City. Our hotel surrounds a peaceful park-like courtyard with an outdoor pool, open from June to September, 9 a.m. to 9 p.m. Our rooms are spacious and include a microwave, refrigerator, coffee maker, free Wi-Fi, and satellite TV. We have a 24-hour shop by the front desk for snacks, drinks, microwavable meals, and other needs. Onsite is a coin-operated laundry and fitness center with a treadmill, stationary bike, elliptical, and free weights, located by the fitness center is a water bottle filling station. We have interior corridors and elevators are located near each entrance. We are a non-smoking hotel with an approved outside smoking area for smoking/vaping of tobacco. Possession of cannabis smoking/vaping products is prohibited. Contact the hotel front desk about current pet policies. Breakfast is available in our onsite restaurant, at a discount for guests. Open daily 7 to 10 a.m. Dinner is available in our onsite lounge. During large citywide events and summer weekends, the restaurant is open for dinner. Lounge hours are 5 to 10 p.m. daily, the kitchen closes at 9:30 p.m. Reservations require a valid credit card. The cancelation policy is 24 hours. Check-in requires a valid photo ID and credit card that matches. We authorize a security deposit at check-in and the full amount of estimated stay charges are authorized prearrival. Cash is not accepted for deposits. You must be 21 or older to check-in. Airport parking is available for a fee, contact the hotel for the current daily rate. Catering and Event Space Available.
Latest deals for SureStay Plus Hotel by Best Western Reno Airport
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at SureStay Plus Hotel by Best Western Reno Airport
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business center
- Flat-screen TV
- Cable or satellite TV
- Airport shuttle
Services and conveniences
- ATM on-site
- Business center
- Express check-out
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Dining
- Restaurant
- Bar/Lounge
- Refrigerator
- Coffee machine
- Microwave
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Air-conditioned
- Adapter
Pool and spa
- Sauna
- Pool
Parking and transportation
- Parking
- Airport shuttle
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
Laundry
- Laundry facilities
- Iron and ironing board
Things to do
- Bicycle rental
- Casino
Health and safety
- Daily housekeeping
- Safe
Bathroom
- Hairdryer
Outdoor
- Garden
General
- Storage available
Fitness
- Fitness center
Reviews of SureStay Plus Hotel by Best Western Reno Airport
7.7
Good
1634 verified ratings
Wonderful
686
Very good
286
Good
265
Okay
112
Fair
112
Mediocre
62
Poor
111
Summary of reviews
Guests say
Guests appreciated the hotel's great location near the airport and the convenience of the shuttle service. However, many reviews highlighted issues with cleanliness, such as dirty rooms and broken facilities. Additionally, the service was often described as lacking, with rude staff and unhelpful responses to problems. Overall, while the location is a major plus, the hotel needs improvements in cleanliness and service.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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7.7 out of 10
49 reviews
8.2 out of 10
1 review
5.1 out of 10
2 reviews
All reviews
Cons (-) The room smelled really musty and smoky for being a non-smoking room.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a 24-hour free shuttle bus, a great outside courtyard for sitting, and a convenient location near the airport and Costco.
How is the quality of the beds at the hotel?
Guests have mentioned that the bed pillows were awful, huge, and rubbery, and some found the beds to be uncomfortable.
Is parking available at the hotel?
The hotel offers parking close to the airport and a long-term parking option, making it convenient for guests who need to leave their car while traveling.
What can guests expect from the hotel's food quality?
Guests have praised the restaurant and bar staff, but some have mentioned issues with the restaurant service, such as being ignored by the staff.
How is the hotel's cleanliness and customer service?
Guests have highlighted the hotel's cleanliness, super nice staff, and feeling safe. However, some have mentioned issues with the phone in the room not working and the need for more prompt service in the restaurant.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Long-Term Parking
If you need long-term parking, the hotel offers this service for a daily fee, which is less than the airport's parking fees. It's a convenient option for travelers.
Take Advantage of the Free Airport Shuttle
The hotel provides a free airport shuttle, making it convenient for guests with early or late flights.
Check for Noise-Free Rooms
Some guests reported noise disturbances from neighboring rooms. Consider requesting a quiet room or checking for noise insulation when booking.
Explore Nearby Attractions
The hotel's proximity to attractions like Fun Quest, the National Automobile Museum, and the Reno Riverwalk District makes it a convenient base for exploring the area.
Pet-Friendly Accommodation
The hotel is pet-friendly, so if you're traveling with a furry friend, you can inquire about the pet policy and any associated charges.
Consider Room Renovations
While some guests found the rooms dated, others mentioned that the rooms were comfortable and clean. It may be worth checking with the hotel about any recent room renovations.
Be Mindful of Cleaning Product Odors
Some guests noted strong cleaning product odors in the rooms. If you are sensitive to strong scents, it may be helpful to inquire about this when booking.
Plan for Dining Options
The hotel's restaurant and bar received positive feedback, but some guests mentioned limited hours or closures. It's advisable to check the restaurant's operating hours during your stay.
Confirm Airport Proximity
The hotel's proximity to the airport and the availability of a 24-hour shuttle service make it a convenient choice for travelers with early or late flights.
Location
1981 Terminal Way, Reno, NV 89502
What's nearby
- Reno-Sparks Convention Center1.7 mi
- National Automobile Museum2 mi
- Nevada Museum of Art2.1 mi
- Pioneer Center for the Performing Arts2.1 mi
- Riverside Hotel2.1 mi
- Club Cal Neva2.2 mi
- Nevada-California-Oregon Railway Locomotive House and Machine Shop2.3 mi
- Nevada-California-Oregon Railroad Depot2.3 mi
- The Montage Reno2.3 mi
- Francis G. Newlands Home2.4 mi
- Meadowood Mall2.4 mi
- Reno Events Center2.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay Plus Hotel by Best Western Reno Airport
Low season | December |
|---|---|
High season | August |
Average price (weeknight) | $96 |
Average price (weekend night) | $160 |
When to book a room at SureStay Plus Hotel by Best Western Reno Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.3 |
|---|---|
Distance to city center | 2.4 mi |
Nearest Airport | Reno |
Distance to airport | 0.3 mi |
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