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The front desc staff were absolutely wonderful and most helpful in both the usual ways and also in requests that were less common, Like coming out to help me use the parking meter We liked everything
We liked the location near city center and the view out our 3rd floor balcony. The room was spacious and comfortable. The shower was especially welcome after a day of horseback riding and sightseeing. The restaurant in the hotel, Snaps was very accommodating by seating us near closing. They served an excellent meal. On street parking was a little unnerving but turned out fine. It seems that after 6:30pm free parking on the streets is a free-for-all in Reykjavik with anything goes.
The location was great with plenty of street parking nearby. We are only a few blocks away from the main church. You can easily walk anywhere n the Reykjavik area. The room was also comfortable and very clean. The Snaps restaurant is also great for a meal.
The location of the hotel is perfect for walking around the shops and grabbing dinner. Our room was really small especially the shower. We both banged our arms on it trying to shower. Not what we are used to.
Great location. Easy waking distance to harbor area. Very nice staff. Very good Breakfast. Restaurant extremely busy every night with locals and tourists so difficult to have dinner without reservation. Very noisy until after midnight every night as patrons exited restaurant/bar and hung around on street below our bedroom. Recommend you request room at back of hotel or bring earplugs
Location Working on the room above use for two days. Couldn't. Be in our room during the day to relax. While on vacation till after 18:00..
Attractive Scandinavian decor, perfect location, cheerful and knowledgeable 24 hour staff.
The friendly front desk staff + the view of city/harbor from the room. No on-site parking. Free parking in nearby lot from 6 p.m to 10:00 am...I had to get up and move the car to an area about four blocks away for the rest of the day...otherwise pay about $ 1. per hour to park.
Very central and for Reykjavik excellently value. Breakfast and locale
Location, view from room and very service minded staff.
Nice room in great location. Simple, elegant hotel. Would definitely stay again.
The front desk staff was amazing. They helped us several time with questions we had We rented one of their apartments for a couple days and it was huge. Wonderful street views and easy walking distance to everything you need. We never ate at their restaurant but we have heard is very good and reasonably priced.
Great staff and very help full.. Great restaurant with okay prices even for a student..
We loved the swimming pool and the Hotel bar. Great food and service. The staff was very friendly. We didnt get the hotel we thought we would, but it turned out that we were fine. The hair dryer was too old, I couldn't wash my hair for 3 days cause I wouldn't be able to dry it.
Location. Even need to catch taxi to the Reykjavik airport so there is no real benefit of staying there.
The staff was very friendly and helpful with information on getting around Reykjavik. The food was excellent. Loved the Folk art and displays in the lobby. It was a very nice stay for my first visit to Iceland. The only thing that didn't work was th TV in our room. When the staff couldn't seem to fix it we were given vouchers for a beverage of our choice from the bar. It worked out just fine, instead of sitting in our room we went out and about the city and had a great time, better than TV any day!
Nice rooms, welcoming staff at reception, very clean and comfy. Not walking distance to downtown Reykajvik, but still a very pleasant hotel. If you are going to leisure I would make sure you have a rental car. The restaurant wasn't that great, (underdone chicken), waitstaff wasn't friendly, especially if your breakfast wasn't part of the package. The spa staff gave contradictory information to reception staff, so better communication would've been helpful .
Stay at the same location as the conference and I used the swimmingpool in the morning
Crisp, clean rooms. Sharp lines very modern look inside Breakfast is a barely mediocre buffet for 3000isk (about $30) a person
Nice location, but the rooms were dated, the TV was very old, the wifi worked intermittently, the breakfast buffet was pricey, and the beds were not comfortable.
Privacy and friendly staff at the reception. Good people standing behind the desk.
Good parking, location, room size Right next to airport runway
The room and all amnesties were great. Very comfortable for our last night in Iceland. The extra charges for breakfast were quite high.
Located directly next to domestic airport in Reykjavik - very convenient since I flew in/out of airport - walked to airport - no need to take expensive taxi - clean room - friendly staff
Somehow this isn't mentioned on their website or any reviews I've seen, but Hotel Alda gives each guest an android smartphone in lieu of a room phone. This phone works throughout Iceland, has reception on speed dial, and has all the other bells and whistles you'd expect of s smartphone: maps, activity guides, etc. A great and welcome surprise! Unfortunately for the hotel, but fortunately for Reykjavik generally, there is a bit of construction going on near the facilities. Not a big deal if you're getting up early to go on an adventure, but if you intend to sleep in do ask for a room on the other side of the hotel. This advice should be good through the end of summer 2015.
Location and view. Smal room, not much storage room.
The hotel was great. From the atmosphere and decorations to the people working there. The front desk staff were amazing and friendly. They were always ready to help and had a smile on there faces everyday. We got a family sized room for two people just because I heard the rooms might be smaller. However the room was bigger than I expected including the bathroom. You hear that the shower doors fold to make more room. However even extended there is enough room for the other person to use the sink or get ready. The hotel gives you a cell phone with data included, which was honestly amazing. I made the phone into a wifi hotspot and was able to use my own cell phone throughout the trip. Just bring portable charger with you as the phone battery dies quickly this way. The hotel is also located on the main strip and perfect walking distance from restaurants and bars. But a few blocks down so you don't hear the noise of the bars at night. We never tried the breakfast downstairs as we always had say trips planned in the mornings. There is a bakery down the street that is open early I can't remember the name of it but the front desk told us about it. Big enough to sit down and have breakfast, but gets packed as well so give yourself enough time if you have morning plans. The room does come with a pot to make your own hot tea and instant coffee if you are in a rush. Hard to say what I did not like about the hotel. The only thing I can think of is that the room gets very warm and with no thermostat to control temperature. We opened the window everyday however it only opens a tiny crack and doesn't stay open on its own. Probably from the wind outside. Just bring light pajamas with you and you will be fine.
cafe and breakfast
Location in town. Ridiculous price for room that had no amenities. Paid five star price for two star motel. Room small, bed uncomfortable. Everything extra.
Location was good. Parking was listed but it was public parking. We had to drive around and parked a few blocks away.
Location! You can not beat the location of the Centrum. Also the front desk staff is awesome. They can book all of your excursions for you and if you would like dinner reservations, they can suggest where and then make the reservations for you. The hotel bar happy hour was excellent if you like beer and craft cocktails. The room size was a little small and there was no place for a second piece of large luggage. Also, even with the radiator in the off position, the room was extremely hot. We were forced to sleep with the windows open. The amount of noise coming from the street from cars and people at all hours of the night caused us not to get a good nights sleep in the 8 days that we were there. I wish I would have brought ear plugs.
The Hotel staff was very friendly and helpful in giving suggestions about places to visit, providing maps of the city, and arranging the shuttle to the airport. The Location is perfect, right in the centre of the city and close to shops, restaurants, the city lake, and sites. I think it's so unique that the hotel is above a Viking settlement (museum). I Loved this hotel! Although the breakfast is great, I do think it's a bit pricey per person (14 euros or $18 canadian).
It was homely, comfortable room, nice surroundings, fantastic location, love the building on the corner of the centre of Reykjavik, close to the harbour and lots of great restaurants & cafes & museums. Steff were friendly, breakfast was nice. Breakfast was pricey especially when you could get a huge cooked breakfast and warm coffee down the road for less. tea and coffee facilitirs in the room were poor, there were 2 of us and they didn't have pairs of the same kind of tea bag, no milk, small cups, little sugar, we bought ours from the supermarket. Internet which we paid for kept stopping working but when we called it was fixed and when we mentioned it again at checkout it was deducted from our bill, so was ok in the end.
Excellent location within walking distance to busy city center Great value for the money Friendly staff Prompt service from staff & housekeeping Nice little restaurant in the lobby For some reason the TV was messed up most of the time (would get frozen on certain channels and would have to get up and turn it off). However, was not in the room much, so this was not a big issue.
Having travelled extensively around the world, it was a pleasure to be greeted by service minded, smiling, friendly staff. The hotel was relaxing and stressless. Maybe, a little more attention should be made to controlling the facilities inside the room. Ensure things are regularly maintained in the bathrooms with drips, leaks, and edges correctly sealed with silicon. Minor issue, but essential to retain the hotel profile
Outstanding staff. Very clean. Very central. Convenient bar and restaurant. Slow wifi.
It was clean, desk staff were pleasant The hotel had messed up the reservations. My reservation through Kayak was fine. However, a hotel block that was to be released 45 days before my arrival was still on the books (I was joining a hiking group) and they tried to get me to pay for that supposed reservation. In talking with the agency that had arranged the room block for this particular hiking group, this is not the first time that this hotel has done this. In addition, a friend of mine who had confirmed her reservation at Hotel Centrum before leaving the US, received an e-mail that they were overbooked and she had to go to another hotel---even though Hotel Centrum had double bookings and indeed did have rooms.
Close to old parts of town. In fact, hotel is built over museum for first settlement.
The hotel is centrally located in Reykjavik and next door to some excellent restaurants. The staff was very helpful and knowledgeable of the area.
The room was large by European standards. Staff were pleasant and helpful. Great location. Would definitely stay here again.
Great location. Quiet and close to everything. Room was adequate for my purposes and comfortable to sleep in. The staff was helpful and friendly. Will definitely come back.
Quiet, private. I arrived at 7am but paid for the night before because I needed to sleep. At 12 noon it here was a nock on the door and a moment later a phone call. They wanted me to check out even though I had a five day reservation . Actually should not of been charged for the first day because I didn't get what I paid for, sleep. The staff was always to busy on the computer to acknowledge guest unless you engaged them.
The hotel has a brilliant central location right next to the parliament (which is actually so small that we almost missed it) and all the major nightlife and shopping areas. Also very close to the harbour. The rooms were lovely, warm and cosy - beds very comfy! We had a great stay at this hotel, and the reception staff were friendly and helpful. Breakfast was too expensive for what it was. One thing that we felt the hotel could improve on would be a spa area - perhaps a project for next time?
Very nice hotel. Good location, nice rooms, very comfortable beds and pillows. Municipal parking is very close to the hotel. The restaurant is very expensive.
Clean rooms, nice decor Not best value for the money. Breakfast expensive
Staffs are very attentive to customers. refrigerator door key should stay unlocked once unlocked until locking again
Very nice staff. Good location if you want to be in the City Centre. Not a good location for anyone who wants to get sleep on Friday or Saturday night in the summer, due to young people who party all night in the streets outside. Very noisy until about 5:30 a.m. But a good place for young people who want to be at the center of the action.
The building was beautiful, and the rooms were very nice. Our television did not work most of the time. The hotel advertised a flat screen television. In as much as we certainly did not go to Iceland to watch tv, the television was also set up for viewing the bill on line, setting up a wakeup call, etc. It was also a problem because it was so noisy outside that we did not sleep. We usually would have just turned the television on to offset the street noice, but we did not have the option. This was a lot of money to pay without getting a good night's rest. It is actually the principle of paying so much for less than advertised than the actual television itself.
proximity to downtown and shopping; friendly staff; comfortable lobby; luggage storage room. It was unfortunate to not be able to get into our room earlier since it was requested at the time of the reservation and our flight arrived from the US at 6:30 am. Also, our room was lovely and spacious, but way too warm and we were unable to be comfortable without the windows open, and the noise from the bars on the street was so loud, we had difficulty sleeping. I'd suggest air conditioning or blankets that aren't so hot so that we could sleep!
the location was second to none, city centre. very accomodating and friendly staff, a true credit to the warm and inviting icelandic style nothing
Excellent restaurant There should be more sitting area(s)
The art gallery and the food. The entire hotel is like a huge art gallery. The staff is very friendly and the kitchen excellent. I can recommend this hotel for anyone traveling to Reykjavik.
Friendly and helpful staff, good location. Two single beds used as a double, very uncomfortable.
hotel de charme .... we really enjoyed our stay there. everything was perfect!!!
The art. Wi-fi availability. Friendliness of the staff. Warm a touch of traditional and old fashion The rooms were just a little tired but nothing a make-over wouldn't fix. Could hear the traffic a little too much.
Excellent Location, Great Service, Fabulous Restaurant. They even gave us a free upgrade as they were not too fully booked. The staff were very friendly and could help with anything. Certainly a great base from which to enjoy the City of Reykjavik or from which to take any of the multiple day tours on offer (which the staff were helpful and informed of to help organise). I will stay here again next time.
The young lady receptionist there helped me a lot re the confusion of tour operator about location of picking me up. Really appreciate it.
Very good staff, clean and comfortable, splurge restaurant. Arranged several details including transfers and day trips via the staff. Quick walk to old town in both directions - reflecting pool or Hallgrimskirka. Solid. Not cheap, rooms are not large, but that's not their fault.
Very good location. The staf was friendly and the high speed internet connection was highly appreciated. Soundproofing needs to be improved, we could hear people talking in the room next to us, even though they were talking low.
Quiet location, but 10 min walk to everything. Breakfast buffet (hot) included. Absolutely best staff attentive, accommodating, engaging. Houses one of the finer restaurants in the city plus a nice bar downstairs. Tea and coffee and mini bar in the room. Would absolutely stay again. Single rooms on the top floor are drafty because of the balcony doors.
Very noisy from street traffic. This may turn me away from visiting again.
Helpful staff, good location. Room was quite small
Location was easy walking distance to many shops and restaurants. Staff was friendly and helpful. They say that they provide a hot breakfast, but I found that this really meant just buffet style eggs and bacon. Everything else was more of a continental breakfast style.
Tyeblocation, size of the room,value and the included breakfast No way to wash our clothes, no hot tub and only five channels to choose from
Nice, clean, spacious rooms
Hotel was walking distance to shopping. Had a small kitchen with burners, microwave, refrigerator and dishes. Stayed 4 nights and made dinner 3 of those nights.Going out to eat very expensive Bonus (supermarket) is just 2 blocks away. Staff is extremely helpful. We arrived at 8am and there was a room ready for us. Make sure you get to breakfast on time. Close doors exactly at 9:30 and by 9:15 slim pickings on options. It could be that it is early but staff wasn't that welcoming for breakfast. Just basic offerings - toast, cereal, hard boiled eggs, meat, cheese, yogurt. Was fine for us but for those who like a hot breakfast it isn't available They cut fruit in half so for those of you who like to grab and apple for later in the day that isn't an option.
Walking distance to most of towns best sights and restaurants. Felt very safe and the breakfast was great. I would stay here again. Parking was hard to find. That is to be expected when staying in any downtown area. Dining is expensive everywhere in Iceland. For a one in a lifetime place to see. It was still worth it.
The rooms and location were excellent. The breakfast was included but not that impressive.
Best location for shopping, central to the city. Complimentary breakfast is a great way to start the day--so convenient! Staff is very friendly and helpful. Would stay here again! Although I didn't experience any noise (staying early in the week), I could foresee noise issues near the weekend and in the summer.
Very clean and modern. I didn't realize it had a kitchen included. Perfect location, quiet but on a nice street right in the middle of everything. Good Buffett breakfast. Good security. Good heating.
Everything. This place was fantastic. The Staff was helpful, the location can't be beat; you're in the middle of town, on the main street. walking distance to shops and restaurants. Nice size room, fridge - really the best value / location we stayed in Iceland. Good breakfast options compared to other places we stayed. Recommended. Nothing
We booked a double room and it was really more like a one bedroom. Had a stove and separate seating area, was clean and we had no problems with noise!
The hotel decor in this hotel is really well designed. The lobby, the lounge, the restaurant & the rooms were all super cool. We loved it! We stayed in a really great room. It had a living room with a pullout that our 2 year old slept on & a great big king in the bedroom. The bathroom had a really cool clawfoot tub & big shower. I loved the decor in our room! Blackout curtains were great as we were jet lagged & the sun doesn't go down in the Summer iceland. Breakfast was yummy & the coffee was excellent. Everything is VERY expensive in Iceland but this hotel was pricey even for Iceland. Luckily we had a free night from hotels.com do we only had to pay the taxes. I'm very impressed with Canopy by Hilton though & hope to stay in another one of their hotels. It was a bit noisy as our room was right on the busy road side of the hotel.
Very clean, close to town and restaurants, shopping, tours and night life. Staff was great!
Staff are incredibly helpful and attentive. Nothing but good things to say about this place. Location is an excellent base for walking around shopping and restaurants in downtown.
The staff were really helpful, very clean room and bar
Atmosphere, people - nothing too much trouble, central location - overall great Disappointed that the suana wasnt working for all 3 days - one of the reasons I chose this hotel
Bed, showers, furniture No drawers, no dress closets
Excellent location, great harbour view, very clean room and the bed was huge! Didn't try the restaurant but the bar service was good and the bar area was very nice and relaxing. Staff were very helpful and pleasant.
good staff, great location, nice appointrments, lovely atmosphere doors were tough to open and slammed shut, which can wake you in the small hours
stuff assistance. Very Kind and helpful nothing! everything was perfect
Good hotel, good location.
good location - close to town but not too noisy Room dirty - blood all down the underneath of basin in bathroom - yuk - complained and they cleaned it up but really not good.
The location is great for city centre. The bathroom is terrible and small with a shower that floods the whole bathroom and the walls are very thin.
The location cannot be beat. It was in was great for seeing the city. Very cheep. From the ikea towels to the small rooms to the smushy bed and the not working tv. Everything about it smelled of cheepness.
Close to everything Noise from the street at night
friendly, efficient our room was very noisy- young people partying in the street
Breakfast was included and provided a nice selection, including fresh fruit. It was ready earlier than the official opening time of 7:00 AM, which meant that those of us who caught the 7:00 bus to the airport, were able to eat breakfast before our departure.
Good location and a fair price Breakfast was poor, low quality food stuffs which is not what is normaly found in Iceland.
Good location, nice staff and rooms
The staff was friendly and helpful and they are centrally located. The staff was friendly but not too sucessful at achieving some of my requests.
Great location that was very walkable to all areas of the city. Great lobby. Fantastic breakfast. Helpful staff. Nice view. Bathroom was older though clean was just a bit dingy only due to age.
The location was very convenient to the downtown shops and restaurants. The selection of weights in the gym was quite good for a hotel of this size. There were free bottles of Icelandic water in the gym. The room was very clean and quiet, and the bed was very comfortable. The desk staff did their job with no special warmth or friendliness.
Very well located, nice hotel with wide rooms and good service
Beautiful rooms, nice shower & bath facilities, lines were very nice and overall a great hotel.
Close to nearby sights and attractions. Good place to stay if only in Reykjavik for a night or 2 and want to shop and see local attractions. The description said there was parking but there isn't. Parking meters are all around hotel but need to be fed every 2 hours.
Comfortable, spacious Random breakfast policy. First stay breakfast included, second stay was charged.
The hotel is in a great spot downtown, easy walking distance everywhere. It has a Northern European modern design, simple but elegant. Love the old building. Hot water kettle in the room is awesome after exploring. Staff was courteous and friendly. The bathrooms do not seem to match the rest of the room and hotel feel. They need to be updated.
Great location.Quite, clean rooms.
The location was excellent.
Great location; you can walk to everything. Beautiful bar ! Breakfast is ok a bit expensive for what you get
The friendliness of the staff is unparalleled. The rooms were crisp looking in general. It was decorated elegantly in black white and touches of gray. There were some unused tissues lying on the floor outside of our room for the duration of our stay. They also had a funky smell that we couldn't get rid of. But overall the hotel look beautiful. And the staff was very accommodating
Excellent staff (especially Anna at the front desk), excellent location! Great room! Nothing!
The room was very clean and the hotel is lovely. Breakfast tasted good. The room was really small. The bathroom doesn't look like it has been updated. They don't tell you the price of anything like breakfast, pay per view, mini bar. We would have potentially bought somethings,, but we were too afraid because we didn't know how much they would charge.
Clean, good location, decent breakfast, good views from breakfast (from the 8th floor), parking nearby, looks very new and modern, managed to get an awesome deal making it very good value at 88eur per night for two (even compared to youth hostels if comparing overall service and location) Small room, no wardrobe, bad view to the back, no proper curtains, lots of slamming of doors from other guests, sold out for dinner at 10pm
Lovely linens and light airy rooms. The fact the it is adjacent to a large construction site and this was not advertised. Hairs on the bed when I checked into my room. Poor value for money.
24 hours reception, close to the center
great location, quiet as can be but near everything in the centre-- lovely room with amazingly comfy bed, and terrific staff. Breakfast is great, as well! Terrific hotel! not applicable.
Nice rooms, comfortable beds.Very good location.Buffet breakfast good including Icelandic selections. Bathroom small and modernist rather than functional.
Location near the city center. Transportation from the airport well organised. Nice view from the breakfast room. The window did not close properly, bringing important noise from the street.
Our room was kept quite clean. We also paid a 10 euro charge to use the spa area which was a very nice ammenity. There was very little room for unpacking clothing and storing luggage. However my wife and I were able to manage with the hanging rods and shelves provided (no dressers). The shower is a bit odd since there is no tub and just a swinging door, but after the first use we figured out how to minimize the wetness and made sure to shower with the door and window cracked to remove moisture more quickly. As others said, there is an issue with air circulation but we opened the window and were fine (we were there mid September). However this may not be a workable option during the winter. There was also construction which unfortunately blocked some of the panoramic views but was surprisingly quite and did not seem to interrupt our rest.
The location is excellent Cleanliness in the rooms could be improved - when we arrived the sheets had not been changed in our bed + the toilet had not even been flushed !! Also the young man at the reception was quite rude when we checked in - he wanted me to pay the bill right away and when I said I would pay it when we leave the hotel he simply threw the room keys on the desk and wanted to check my credit card details.
The design of the hotel is great. Its very modern and sleek. The views are fantastic. Whether you're at the Sky Lounge or the comfortable lobby, you can clearly see the beautiful harbor and mountain range. The location of the hotel is also great. Its right by the downtown area and can easily walk to the strip without the barrage of traffic. The hotel is also 5 minutes from many museums and shops by the harbor and beyond. Because of the central location, space is tight. The room offers minimal storage and the bathroom has a convertible shower that takes advantage space. The design was beautiful but the quarters were close. The breakfast was OK. It was the first meal I had where fish was not an option. The crumbled eggs were dry and actually crunchy. Bacon was either burnt or raw. However, the view from the top of the hotel easily distracted these inconveniences.
design hotel and great breakfast no
We weren't notified in advance that Centerhotel had moved us to another hotel. We were exhausted from traveling and would have appreciated nothing more than going to sleep at the hotel we booked. The staff at the Arnarhvoll did order a taxi that took us to the new hotel. The hotel we were bumped to, Centerhotel Plaza, was in a better location in the downtown.
Restaurant at top floor with views that make your breakfast memorable. Nice room. Free of charge parking.