Would you like to save as your currency permanently or for this visit only?
Everything about this stay was fantastic. The rooms were massive by European standards and so were the beds. They were heated nicely and had heated towel racks, lighting and tech was great. The staff were so friendly and helpful. The location was pretty good. The only downside is you aren't right downtown but it's tough to say really what downtown actually is. It's such a big sprawl of a city so it's in Reykjavik but just not the heart I guess, they have a shuttle to make up for this.
They were very Eco-friendly and "green." Pretty clean and modern. The staff was not very accommodating at all. I reserved a superior room with a double bed, and they gave us 2 twin beds. After speaking with the front desk, all they could tell us was that they are fully booked, and that you're never guaranteed the type of bed you want, but we could push the 2 twin beds together if we'd like. No, thank you. We were only staying there for one night, so we decided not to push the issue. Checkout is at noon, but after reading the hotel info they provide you with in the room, I saw they offer late checkout at 2pm as an option. So, that evening I called the desk to request late checkout, and the woman I spoke with could not give me a yes or no. She said I have to speak with the day staff. I called at 8am the following morning and the woman informed me again that they are fully booked. Ok, but I'm just asking to check out at 2pm. Check in for any new guests is at 4pm. That still gives cleaning crew 2 hours to get the room ready for any new guests arriving. I even tried to compromise and say can we at least stay until 1pm? We were catching the shuttle to the airport at 2pm from the hotel, and didn't have anywhere to go for 2 hours if we checked out at noon. She told me they could hold our luggage and we could go downtown and shop. No, I'm not risking missing the airport shuttle because you told me to go to town and spend $$. So after me asking the same question in 4 different ways, she finally said ok, you can check out at 1pm. Well wow! Thanks a million, Grand Hotel. We won't be staying with you on our next trip to Iceland.
Service, breakfast and location. Nothing
Fantastic location, great restaurants nearby (especially the Thai place), right next to the excellent main shopping area. Iceland is a very fashion-conscious place, and local design is as cool and alternative as London in my view. Beautifully appointed and stylish rooms, so clean you could eat off the floors, intimate atmosphere with very kind and helpful staff. Very reasonable prices for the quality by Reykjavik standards. Room might have been a touch more spacious, but that is nitpicking. I have travelled a hell of lot for the last 25 years, and I think this place is great.