Extended Stay America - Dallas - Richardson

Manager was very accommodating

The staff was wonderful very nice and accommodating

No

Nice quiet, clean hotel. A great stay until our last few hours, prior to check out.

Let me start by saying Extended Stay is my hotel of choice when traveling, you can pretty much rely on a clean facility, clean rooms and friendly, competent staff.... Arriving back the hotel an hour prior to our early morning check out at 4a.m we realize our room keys were no longer working. We could not access the hotel let alone our room, no biggie. Let's just go to the front desk have them reactivate.... The front door of the hotel is locked! No one is present at the front desk! No one is answering the phone! THERE'S NO STAFF IN SIGHT! We're calling every number we can find, even other cities. We remembered his sister is also staying in the hotel, she was able to let us in, after spending over 40 minutes at the hotel's main entrance and on the line. Once inside, my boyfriend is literally at the front desk and knocking on any door that states employee/staff. NOONE TO BE FOUND! After spending more time working the key cards we were able to get in. Needless to say we missed our flight home and was forced to fly home stand by due to no fault of our own. What if there was a true emergency (other than making your flight home)?