Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a two-mile radius. Be sure to check out the world-class racing nearby (both cars and horses), and take the whole family to Kings Dominion or Busch Gardens Williamsburg. Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Grille and Lounge. We have more than 11,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services. Warm, Comforting Accommodations. All of our 155 guest rooms and suites have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Awesome and friendly staff. A bit run down (especially the hallways) and no bartender in the lounge!
Needs updating. Clean carpet in corriders etc. Run down look.
The location It was a little shabby and the pool needed attention.
Great location (by the Airport). Nice room and bed was very comfortable.
Enjoyed our night Was hoping the pool would have had an outdoor patio adjacent to it
The hotel was nice and clean and the staff were friendly. The breakfast was not the quality that I expected for a Sheraton Hotel. Also, I was double-charged for my stay. It took several days for the issue to be resolved. I eventually recieved a refund but no accommodation or apology for the inconvenience.
the location to the airport was great the room was not very clean and didn't smell clean
Location The room would be humid soon after the air conditioner stopped. We had to run the air at a very low temp to account for the humidity in the room.
This guest did not leave comments about this hotel.
Very comfortable beds and a nice size room. Location was close to everything. Nothing that I can think of.
Nothing Rude manager and staff
Price, location and cleanliness l
Horrible staff, rooms were unclean and many of the items in the room were broken. Keyes demagnetized on everything. Very poor experience. Did not meet star level at all.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
We had a late flight and arrived at the hotel around 9:45 pm We had no issues ordering food at the pub grille . Food was good, staff was very pleasant. Having stayed only one night and travelling with a child it would have been nice to be able to use the pool in the morning. The pool opened at 10:00 am and check out is 12:00. I understand there are rooms over looking the pool area.(Noise issues)
Everything. Hotel Employee at the front desk was very kind and helpful. Staff very courteous and mindful of the guests. Rooms very clean, along with the rest of the hotel. Just an FYI, the juice in the breakfast is not included in the cost of th Nope.
Spacious room and location was close to the airport but you'd never know by the noise. Very quiet and close to places to eat. I carry air freshener and had to use it. The room had a stale almost BO smell.
It was clean. Free parking. The building itself is showing its age. For a four star hotel I expect more than one person at the check in counter and not running out of complimentary coffee in the morning and then no one returning to fill it.
This guest did not leave comments about this hotel.
Fitness Gym and pool very nice. My impression for Sheraton has always been a high quality hotel. Unfortunately this experience was on the level of a 2.5 star hotel.
The bed was unbelievably comfortable. I loved the bed and pillows. The room was small to be handicap accessible. There was no view.
This guest did not leave comments about this hotel.
Location to our event Check-in crew was polite and engaging. Bathroom was not clean AC/Heating unit started making loud noise in the middle of the night. Next morning the staff was not concerned when I mentioned it to them. Door allowed excessive light through.
Location is great and it's easy to get around without a car. They had a special on Wednesdays where you get free beer samples and BBQ courtesy of a local brewery. The rooms were nice but there were large stains on the carpet. Good breakfast buffet too! Hallways are long, bathtub is awkwardly shaped to stand on and toilet paper roll is directly behind you. I share those things because I'd be hesitant to stay there if elederly/injured.staff is loud when trying to sleep!!
I liked how comfortable the bed and pillows were, as well as the patio facing the pool area in my room. One sink was broken, and my bathtub was dirty when I checked in my room. I also experienced extreme difficulty and lack of compassion with a situation pertaining to me checking into my room upon arrival to the hotel.
Specious room, comfortable bed Room location; across the hall from some housekeeping area. Noisy at night. Room dated.
Staff was very helpful and courteous. Cleanliness of the room was poor. Room smelled moldy. Hair and dust behind bathroom door. Sticky spot on floor by bed.
The front desk staff was more then helpful. For a three star rating this place needs some help.The maid staff is far below standard and Maintenance is non existent. The carpets in the hall were stained and furniture in the room was beat. Looks nothing like it does in the photos.
price only rude staff. Lounge and restaurant not attended.
This guest did not leave comments about this hotel.
The location It was a little shabby and the pool needed attention.
Great location (by the Airport). Nice room and bed was very comfortable.
Enjoyed our night Was hoping the pool would have had an outdoor patio adjacent to it
This guest did not leave comments about this hotel.
Very comfortable beds and a nice size room. Location was close to everything. Nothing that I can think of.
Price, location and cleanliness l
This guest did not leave comments about this hotel.
Everything. Hotel Employee at the front desk was very kind and helpful. Staff very courteous and mindful of the guests. Rooms very clean, along with the rest of the hotel. Just an FYI, the juice in the breakfast is not included in the cost of th Nope.
Spacious room and location was close to the airport but you'd never know by the noise. Very quiet and close to places to eat. I carry air freshener and had to use it. The room had a stale almost BO smell.
Awesome and friendly staff. A bit run down (especially the hallways) and no bartender in the lounge!
Location The room would be humid soon after the air conditioner stopped. We had to run the air at a very low temp to account for the humidity in the room.
We had a late flight and arrived at the hotel around 9:45 pm We had no issues ordering food at the pub grille . Food was good, staff was very pleasant. Having stayed only one night and travelling with a child it would have been nice to be able to use the pool in the morning. The pool opened at 10:00 am and check out is 12:00. I understand there are rooms over looking the pool area.(Noise issues)
It was clean. Free parking. The building itself is showing its age. For a four star hotel I expect more than one person at the check in counter and not running out of complimentary coffee in the morning and then no one returning to fill it.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Needs updating. Clean carpet in corriders etc. Run down look.
The hotel was nice and clean and the staff were friendly. The breakfast was not the quality that I expected for a Sheraton Hotel. Also, I was double-charged for my stay. It took several days for the issue to be resolved. I eventually recieved a refund but no accommodation or apology for the inconvenience.
the location to the airport was great the room was not very clean and didn't smell clean
Nothing Rude manager and staff
Horrible staff, rooms were unclean and many of the items in the room were broken. Keyes demagnetized on everything. Very poor experience. Did not meet star level at all.
This guest did not leave comments about this hotel.
Fitness Gym and pool very nice. My impression for Sheraton has always been a high quality hotel. Unfortunately this experience was on the level of a 2.5 star hotel.
The bed was unbelievably comfortable. I loved the bed and pillows. The room was small to be handicap accessible. There was no view.
Location to our event Check-in crew was polite and engaging. Bathroom was not clean AC/Heating unit started making loud noise in the middle of the night. Next morning the staff was not concerned when I mentioned it to them. Door allowed excessive light through.
Location is great and it's easy to get around without a car. They had a special on Wednesdays where you get free beer samples and BBQ courtesy of a local brewery. The rooms were nice but there were large stains on the carpet. Good breakfast buffet too! Hallways are long, bathtub is awkwardly shaped to stand on and toilet paper roll is directly behind you. I share those things because I'd be hesitant to stay there if elederly/injured.staff is loud when trying to sleep!!
I liked how comfortable the bed and pillows were, as well as the patio facing the pool area in my room. One sink was broken, and my bathtub was dirty when I checked in my room. I also experienced extreme difficulty and lack of compassion with a situation pertaining to me checking into my room upon arrival to the hotel.
Specious room, comfortable bed Room location; across the hall from some housekeeping area. Noisy at night. Room dated.
Staff was very helpful and courteous. Cleanliness of the room was poor. Room smelled moldy. Hair and dust behind bathroom door. Sticky spot on floor by bed.
The front desk staff was more then helpful. For a three star rating this place needs some help.The maid staff is far below standard and Maintenance is non existent. The carpets in the hall were stained and furniture in the room was beat. Looks nothing like it does in the photos.
price only rude staff. Lounge and restaurant not attended.
